Most Common Questions

• How can I get a free bus/streetcar pass?

  Because fare revenue contributes to the METRO annual operating budget, making vital transit service possible, METRO does not provide free bus or streetcar passes to individuals, private nonprofits, public agencies and other organizations. Please do not solicit METRO employees for free passes.

  Find standard and discount fare information here.

• I am a person with a disability. How can I learn more about using the METRO Local fixed-route service, METRO Express route service and METRO Streetcar service?

  All METRO vehicles are equipped with wheelchair lifts and securement devices, making them accessible to persons with disabilities.

  For more information on disability-based fare discounts, click here and visit the Disability and Discount Fares section of the Fares & Passes subpage.

  For more information on METRO Links paratransit service eligibility, click here.

• How can I connect with Lost and Found items?

  If you left something behind on a bus or streetcar, the fastest way to see if it was turned in to our Lost and Found collection is to call 501-375-6717 and select the Bus and Streetcar Information option. Describe your item, when and where you last saw it (please provide the date, time, route number/streetcar line color, direction of your route, any pertinent stop information and the bus/streetcar vehicle number, if you have it) and leave full contact information (name, 10-digit phone number and email address) in the event that the item turns up. All lost items are turned in to the customer service department at the Rock Region METRO River Cities Travel Center in Little Rock (310 Capitol Ave.). Operating hours for picking up Lost and Found items are Monday-Friday, 9-11 a.m. and 2-4 p.m. (off-peak pass sales hours), excluding holidays.

  Click here for more rider info.

• Where's my bus/streetcar?

  Click here for the Find My Ride live map that shows buses and streetcars moving along routes in real time. Click on any stop along the route to receive a time prediction made from taking the vehicle’s live location and the stop location.

• How can I rent the streetcar?

  Find streetcar rental information here. Because rental revenue contributes to the METRO annual operating budget, making vital transit service possible, METRO does not provide free streetcar rentals to individuals, private nonprofits, public agencies and other organizations. Please do not solicit METRO employees for a free streetcar rental.