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METRO Connect

Affordable, Accessible Transit Service, Your Way!

METRO Connect is a newer microtransit service at Rock Region METRO.

METRO Connect John Barrow Road Zone Map JPG

Click here to download the METRO Connect John Barrow Road Zone Map PDF.

Why Microtransit?

For certain service areas, microtransit does a better job of meeting transit demand than a full-size bus operating on a fixed route. Microtransit allows Rock Region METRO to provide on-demand transit rides using smaller vehicles within a set zone, during regular operating hours, via its METRO Connect on-demand service.

Benefits to Riders

METRO Connect offers:

FASTER SERVICE: The former Route 9 West Central/John Barrow Road operated on a 65-minute frequency, and the former Route 21 Riverdale operated on a 40-minute frequency. The METRO Connect on-demand service averages a total wait and travel time of 20 minutes or less within the zone/points of interest.

SAME PRICE: A passenger trip on a METRO Connect vehicle costs the same fare rate as a trip on a METRO bus: For an Adult One-Way Ride Cash Fare, it’s $1.35 per trip.

NEW PLACES: The METRO Connect John Barrow Road zone contains spots that have not previously been served by non-paratransit public transit service. Those spots include CARTI Cancer Center in Little Rock and Camp Aldersgate and other locations along Aldersgate Road. The METRO Connect Riverdale Zone includes front-door service to the downtown Little Rock train station (Amtrak), the Coolwood Neighborhood, Holcombe Heights, Apartments, Rivercliff Apartments, Tree Top Condominiums, The Cliffs Condominiums, the Arkansas Department of Heritage and Dillard’s Corporate Office.

METRO Connect John Barrow Road Zone Hours, Map, Points of Interest and Connecting Routes

 

METRO Connect John Barrow Road Zone Service Hours

Monday-Friday, 6 a.m.-8:30 p.m.

Saturday, 6 a.m.-5:30 p.m.

No Sunday Service

Where Does METRO Connect John Barrow Road Zone Operate? (Find “Points of Interest” Here.)

METRO Connect John Barrow Road Zone vehicles operate within the zone and can provide riders transfer points with stops shared with Route 3 Baptist Medical Center and Route 14 Rosedale. There are a few specific, community-oriented designated “points of interest” in the METRO Connect John Barrow Road area that are outside of the zone parameters but to and from which riders may book a ride. Those points of interest are: Davita Dialysis (6 Freeway Dr., Little Rock), JA Fair High School (13420 David O. Dodd Rd., Little Rock), Landers Toyota (10825 Colonel Glenn Rd., Little Rock), Midtown Dialysis (2 Lile Ct., Little Rock) and Shopper Value Foods (6800 Colonel Glenn Rd., Little Rock). Please note that “points of interest” are subject to change at any time in the future. Riders: There is a 5-minute limit waiting on passengers for pickup. After five minutes of waiting, the ride will be cancelled.

Key transfer points are at:

Route 3 Transfer at John Barrow Road & Kanis Road – Look for the METRO Connect sign at the Mapco gas station on the northeast side of the intersection.

Route 3 and 14 Transfer at Shackleford Crossings (2700 S. Shackleford Rd.) – Look for the METRO Connect sign at the Routes 3 and 14 shelter at the Shackleford Crossings Walmart

Route 14 Transfer at West Central Community Center (8616 Colonel Glenn Rd.) – Look for the METRO Connect sign on the north side of the West Central Community Center building (within the parking lot).

The METRO Connect John Barrow Road Zone includes some areas served by the former METRO Route 9 John Barrow Road/West Central, as well as new points of interest such as CARTI, Henderson Middle School and businesses in the I-430 & Colonel Glenn Road area.

JPG of METRO Connect Riverdale Zone Map 2020

METRO Connect Riverdale Zone Map 2020

METRO Connect Riverdale Zone Hours, Map, Points of Interest and Connecting Routes

 

What is the METRO Connect Riverdale Zone?

METRO Connect Riverdale Zone is a 12-month ride-hailing service pilot project (initially operating Monday, March 2, 2020 through Sunday, Feb. 28, 2021) for the Riverdale area that uses smaller vehicles and door-to-door on-demand service to take riders exactly where they need to go, when they need to go there. If the pilot program is successful, it’s possible Rock Region METRO will be able to continue METRO Connect service for the Riverdale area beyond the pilot program’s end, with community support. Click here to view the METRO Connect Riverdale Zone map.

METRO Connect Riverdale Service Hours

Monday-Friday, 6 a.m.-7 p.m.

Saturday, 6 a.m.-6:30 p.m.

No Sunday Service

Where Does METRO Connect Riverdale Zone Operate? (Find “Points of Interest” Here.)

METRO Connect Riverdale Zone vehicles operate within the zone and can provide riders transfer points with stops shared with Route 1 Pulaski Heights and Route 8 Rodney Parham. There are two specific, community-oriented designated “points of interest” in the METRO Connect Riverdale area that are outside of the zone parameters but to and from which riders may book a ride. Those points of interest are: the River Cities Travel Center (downtown Little Rock local bus station at 310 E. Capitol Ave.; catch your METRO Connect ride at the express bus bay on the west side of the campus, near the southeast corner of Cumberland & 4th Streets) and the Heights Kroger (1900 N. Polk St., Little Rock), Barton Oaks Apartments (107 Barton St., Little Rock — the Inbound side of Markham for the temporarily suspended Route 1 and a stop temporarily out of service for Route 8, which was modified Monday, May 11, 2020) and the parking lot for the former Sirius Dog Spa (2223 W. Markham — across from the bus shelter at Markham & Boone Streets — the Outbound side of Markham for the temporarily suspended Route 1 and a stop temporarily out of service for Route 8, which was modified Monday, May 11, 2020). Please note that “points of interest” are subject to change at any time in the future. Riders: There is a 5-minute limit waiting on passengers for pickup. After five minutes of waiting, the ride will be cancelled.

Key transfer points are at:

Route 1 Pulaski Heights Outbound/From Downtown Transfer at 2nd & Cross Streets – Look for the METRO Connect sign on the fixed route bus stop sign pole at the northeast side of the intersection.

Route 1 Pulaski Heights Inbound/To Downtown Transfer at 3rd & Ringo Streets – Look for the METRO Connect sign at the northwest side of the intersection.

Route 8 Rodney Parham Inbound/To Downtown and Outbound/From Downtown Transfer at 3rd & Ringo Streets  – Look for the METRO Connect sign at the northwest side of the intersection.

METRO Connect Airport-Port-Shorter College Zone Hours, Map and Connecting Routes

What is the METRO Connect Airport-Port-Shorter College Zone?

The METRO Connect Airport-Port-Shorter College Zone is a ride-hailing service pilot project (active starting Monday, May 11, 2020) and connects riders near the temporarily suspended Routes 7 Shorter College, 12 Clinton Center/Airport and 20 Hanger Hill/College Station to other METRO routes. The service uses smaller vehicles and door-to-door on-demand service to take riders exactly where they need to go, when they need to go there.

METRO Connect Riverdale Service Hours

Monday-Friday, 6 a.m.-7:30 p.m.

Saturday, 9 a.m.-4 p.m.

No Sunday Service: Riders who used the temporarily suspended Route 12 Clinton Center/Airport please note that this service will not run on Sunday.

Where Does METRO Connect Airport-Port-Shorter College Zone Operate?

METRO Connect Airport-Port-Shorter College Zone vehicles operate within the zone boundaries and can provide riders a direct ride to the River Cities Travel Center for connections to other METRO routes. Click here to view a zone map PDF.

Key transfer points are at:

River Cities Travel Center at 310 E. Capitol Ave., Little Rock – Look for the METRO Connect sign at the express bus route bay (Routes 25, 26 and 36) near the northwest side of the travel center, specifically near the southeast corner of the intersection of Cumberland & 4th Streets. Connections to Routes 2 South Main, 3 Baptist Medical Center, 4 Levy/Amboy, 5 West Markham, 6 Granite Mountain, 10 McCain Mall, 11 Dr. M.L.K. Jr. Drive, 13 UA – Pulaski Technical College, 14 Rosedale, 16 UA – Little Rock, 18 McAlmont and 23 Baseline/Southwest can be made at the travel center. Use Route 3 or 5 to reach the Midtown Transfer Hub (the collection of stops along Midtown Avenue behind the Midtown Target shopping center) to make connections to Route 8 Rodney Parham and Route 22 University Avenue/Mabelvale. Riders: There is a 5-minute limit waiting on passengers for pickup. After five minutes of waiting, the ride will be cancelled.

METRO Connect Hensley – Limited Service Zone Hours, Map, Points of Interest and Connecting Routes

What is the METRO Connect Hensley – Limited Service Zone?

The METRO Connect Hensley – Limited Service Zone is a ride-hailing service pilot project (active starting Thursday, May 14, 2020) and connects riders near the temporarily suspended Route 19 Hensley Express to other METRO routes each Thursday for groceries, health appointments and other weekly errands. The service uses smaller vehicles and on-demand service, during Thursday operating hours, from four designated stops to take riders to the River Cities Travel Center and back. The River Cities Travel Center must be the starting or ending destination for each trip, and the other destination must be one of the four sole boarding stops listed below. Click here to see the map of boarding stops for this service.

METRO Connect Hensley – Limited Service Zone Service Hours

Thursdays, 9 a.m.-2 p.m.

Sole boarding stops are at:

Hwy 365 & Wilson, Sweet Home (Post Office Parking Lot)

Hwy 365 & Wilbur, Higgins (on Wilbur)

Hwy 365 & Asher, Wrightsville (Wrightsville City Hall Parking Lot)

Hwy 365 & Holly, Hensley (on Holly)

River Cities Travel Center at 310 E. Capitol Ave., Little Rock – Look for the METRO Connect sign at the express bus route bay (Routes 25, 26 and 36) near the northwest side of the travel center, specifically near the southeast corner of the intersection of Cumberland & 4th Streets. Connections to Routes 2 South Main, 2 Baptist Medical Center, 4 Levy/Amboy, 5 West Markham, 6 Granite Mountain, 10 McCain Mall, 11 Dr. M.L.K. Jr. Drive, 13 UA – Pulaski Technical College, 14 Rosedale, 16 UA – Little Rock, 18 McAlmont and 23 Baseline/Southwest can be made at the travel center. Use Route 3 or 5 to reach the Midtown Transfer Hub (the collection of stops along Midtown Avenue behind the Midtown Target shopping center) to make connections to Route 8 Rodney Parham and Route 22 University Avenue/Mabelvale. Riders: There is a 5-minute limit waiting on passengers for pickup. After five minutes of waiting, the ride will be cancelled.

How and When Does METRO Connect Work?

METRO Connect offers a smartphone app, the Transloc Microtransit App, (and dial-in service) to schedule ride-hailing trips occurring within a set service area, during regular METRO Connect zone operating hours (hours vary per zone). Standard METRO fares apply.

Download the Transloc Microtransit App:

Transloc Microtransit App Logo

Transloc Microtransit App Logo

Transloc Microtransit App Step-by-Step Directions:

1. Download the Transloc Microtransit App. (This app requires Android 5.0, released in 2014, and iOS 10.0 or later.)
2. Allow the app to access your smartphone’s locations services.
3. Create an account. Please Note: Disregard the university account login prompt and instead create a Transloc account.
4. Click Ridesharing Services and select Connect John Barrow Road Zone Weekday, Connect John Barrow Road Zone Saturday, Connect Riverdale Zone Weekday or Connect Riverdale Zone Saturday.
5. Tap the map.
6. Confirm your pickup location and select your drop-off location. Both locations must be within the zone (either the John Barrow Road Zone or the Riverdale Zone; you CANNOT connect directly from one zone to the other, but you can connect to nearby fixed bus routes from either zone).
7. To schedule your ride in advance, change your pickup time by tapping ASAP and selecting a new date and time. Rides may be scheduled up to one week in advance.
8. Select the number of passengers with you and whether you need a wheelchair-accessible vehicle.
9. Tap Request Ride when ready.

Stay informed on your ride status with push notifications.

Should you need to cancel a ride, click on the three dots and select Cancel Ride Request. Riders: There is a 5-minute limit waiting on passengers for pickup. After five minutes of waiting, the ride will be cancelled.

Don’t have a smartphone?

Call METRO Dispatch at 501-476-3761 to schedule your pickup. You will be asked for your first and last name and phone number to set up a METRO Connect Transloc account, or, if you have an existing METRO Connect Transloc account, you will be asked for the email address associated with it.

Fares

Standard METRO fares apply. Cash, passes and Token Transit app passes are accepted. Coming Soon: Pay your fare within the Transloc Microtransit app for faster boarding! Please note: Collected fares are not refundable.

Booking for a loved one, patient, student or someone else?

Visit ondemand.transloc.com. For step-by-step instructions, click here.

Download the Transloc app but seeing a blank, black page?

If you are accessing the app farther than 30 miles from a zone parameter, a zone will not appear within the app and a “Booking unavailable” message will appear.

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