Affordable, Accessible Door-to-Door Transit Service, Your Way!
METRO Connect is a newer microtransit service at Rock Region METRO.
For certain service areas, microtransit does a better job of meeting transit demand than a full-size bus operating on a fixed route. Microtransit allows Rock Region METRO to provide on-demand transit rides using smaller vehicles within a set zone, during regular operating hours, via its METRO Connect on-demand service.
METRO Connect offers:
FASTER SERVICE: The former Route 9 West Central/John Barrow Road operated on a 65-minute frequency, and the former Route 21 Riverdale operated on a 40-minute frequency. The METRO Connect on-demand service averages a total wait and travel time of 20 minutes or less within the zone/points of interest.
SAME PRICE: A passenger trip on a METRO Connect vehicle costs the same fare rate as a trip on a METRO bus: For an Adult One-Way Ride Cash Fare, it’s $1.35 per trip.
NEW PLACES: The METRO Connect John Barrow Road zone contains spots that have not previously been served by non-paratransit public transit service. Those spots include CARTI Cancer Center in Little Rock and Camp Aldersgate and other locations along Aldersgate Road. The METRO Connect Riverdale Zone includes front-door service to the downtown Little Rock train station (Amtrak), the Coolwood Neighborhood, Holcombe Heights, Apartments, Rivercliff Apartments, Tree Top Condominiums, The Cliffs Condominiums, the Arkansas Department of Heritage and Dillard’s Corporate Office.
Monday-Friday, 6 a.m.-8:30 p.m.
Saturday, 6 a.m.-5:30 p.m.
No Sunday Service
METRO Connect John Barrow Road Zone vehicles operate within the zone and can provide riders transfer points with stops shared with Route 3 Baptist Medical Center and Route 14 Rosedale. There are a few specific, community-oriented designated “points of interest” in the METRO Connect John Barrow Road area that are outside of the zone parameters but to and from which riders may book a ride. Those points of interest are: Davita Dialysis (6 Freeway Dr., Little Rock), JA Fair High School (13420 David O. Dodd Rd., Little Rock), Landers Toyota (10825 Colonel Glenn Rd., Little Rock), Midtown Dialysis (2 Lile Ct., Little Rock) and Shopper Value Foods (6800 Colonel Glenn Rd., Little Rock). Please note that “points of interest” are subject to change at any time in the future.
Route 3 Transfer at John Barrow Road & Kanis Road – Look for the METRO Connect sign at the Mapco gas station on the northeast side of the intersection.
Route 3 and 14 Transfer at Shackleford Crossings (2700 S. Shackleford Rd.) – Look for the METRO Connect sign at the Routes 3 and 14 shelter at the Shackleford Crossings Walmart
Route 14 Transfer at West Central Community Center (8616 Colonel Glenn Rd.) – Look for the METRO Connect sign on the north side of the West Central Community Center building (within the parking lot).
The METRO Connect John Barrow Road Zone includes some areas served by the former METRO Route 9 John Barrow Road/West Central, as well as new points of interest such as CARTI, Henderson Middle School and businesses in the I-430 & Colonel Glenn Road area.
METRO Connect Riverdale Zone is a 12-month ride-hailing service pilot project (initially operating Monday, March 2, 2020 through Sunday, Feb. 28, 2021) for the Riverdale area that uses smaller vehicles and door-to-door on-demand service to take riders exactly where they need to go, when they need to go there. If the pilot program is successful, it’s possible Rock Region METRO will be able to continue METRO Connect service for the Riverdale area beyond the pilot program’s end, with community support.
Monday-Friday, 6 a.m.-7 p.m.
Saturday, 6 a.m.-6:30 p.m.
No Sunday Service
METRO Connect Riverdale Zone vehicles operate within the zone and can provide riders transfer points with stops shared with Route 1 Pulaski Heights and Route 8 Rodney Parham. There are two specific, community-oriented designated “points of interest” in the METRO Connect Riverdale area that are outside of the zone parameters but to and from which riders may book a ride. Those points of interest are: the River Cities Travel Center (downtown Little Rock local bus station at 310 E. Capitol Ave.; catch your METRO Connect ride at the express bus bay on the west side of the campus, near the southeast corner of Cumberland & 4th Streets) and the Heights Kroger (1900 N. Polk St., Little Rock). Please note that “points of interest” are subject to change at any time in the future.
Route 1 Pulaski Heights Outbound/From Downtown Transfer at 2nd & Cross Streets – Look for the METRO Connect sign on the fixed route bus stop sign pole at the northeast side of the intersection.
Route 1 Pulaski Heights Inbound/To Downtown Transfer at 3rd & Ringo Streets – Look for the METRO Connect sign at the northwest side of the intersection.
Route 8 Rodney Parham Inbound/To Downtown and Outbound/From Downtown Transfer at 3rd & Ringo Streets – Look for the METRO Connect sign at the northwest side of the intersection.
METRO Connect offers a smartphone app, the Transloc Microtransit App, (and dial-in service) to schedule ride-hailing trips occurring within a set service area, during regular METRO Connect zone operating hours (hours vary per zone). Standard METRO fares apply.
1. Download the Transloc Microtransit App. (This app requires Android 5.0, released in 2014, and iOS 10.0 or later.)
2. Allow the app to access your smartphone’s locations services.
3. Create an account. Please Note: Disregard the university account login prompt and instead create a Transloc account.
4. Click Ridesharing Services and select Connect John Barrow Road Zone Weekday, Connect John Barrow Road Zone Saturday, Connect Riverdale Zone Weekday or Connect Riverdale Zone Saturday.
5. Tap the map.
6. Confirm your pickup location and select your drop-off location. Both locations must be within the zone (either the John Barrow Road Zone or the Riverdale Zone; you CANNOT connect directly from one zone to the other, but you can connect to nearby fixed bus routes from either zone).
7. To schedule your ride in advance, change your pickup time by tapping ASAP and selecting a new date and time. Rides may be scheduled up to one week in advance.
8. Select the number of passengers with you and whether you need a wheelchair-accessible vehicle.
9. Tap Request Ride when ready.
Stay informed on your ride status with push notifications.
Should you need to cancel a ride, click on the three dots and select Cancel Ride Request.
Call METRO Dispatch at 501-476-3761 to schedule your pickup. You will be asked for your first and last name and phone number to set up a METRO Connect Transloc account, or, if you have an existing METRO Connect Transloc account, you will be asked for the email address associated with it.
Standard METRO fares apply. Cash, passes and Token Transit app passes are accepted. Coming Soon: Pay your fare within the Transloc Microtransit app for faster boarding! Please note: Collected fares are not refundable.
Visit ondemand.transloc.com. For step-by-step instructions, click here.
If you are accessing the app farther than 30 miles from a zone parameter, a zone will not appear within the app and a “Booking unavailable” message will appear.