ALERT: METRO Streetcar Service Suspended Until Further Notice Read More ×
ALERT: Rock Region METRO Modifies Bus Service Friday, March 20 Read More ×
ALERT: Route 18 Service Alert for Monday, March 30 Read More ×

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Staff

METRO Management Team

Allen Atkins
METRO Streetcar Supervisor
SHOW BIO

[Bio coming soon]

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Justin Avery
Chief Financial Officer
501-375-6717 Ext. 238
Email SHOW BIO

Justin Avery, CPA, chief financial officer and director of finance and administration, joined Rock Region METRO in December 2012. He is responsible for financial and administrative aspects of the agency, including accounting, budgeting, grants management and federal financial reporting requirements, as well as managing human and compliance with equal employment opportunity laws. He graduated with a master’s degree in accounting from Hendrix College and is a graduate of the Little Rock Regional Chamber of Commerce Leadership Greater Little Rock Class XXXIII.

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Lloyd Barnum
Bus Supervisor
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[Bio coming soon]

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Tim Bisbee
Director of Maintenance
501-375-6717 Ext. 246
Email SHOW BIO

Tim Bisbee, director of maintenance, joined the Rock Region METRO team in August 2019, returning to lead the agency’s maintenance department after serving METRO for 20 years as a Class A Mechanic. He is responsible for managing a department of 34 employees and overseeing day-to-day management of maintenance and parts projects for the agency, including OSHA compliance. Bisbee is a University of Arkansas at Little Rock graduate with a bachelor’s degree in mechanical engineering technology.

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John Bohannon
Fixed Route Manager
Email SHOW BIO

[Bio coming soon.]

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Donna Bowers
Director of Operations
501-375-6717 Ext. 259
Email SHOW BIO

Donna Bowers, director of operations, joined the Rock Region METRO team in September 2014. She is responsible for managing a department of 150+ employees and overseeing day-to-day logistics and operations projects for the agency. Bowers served six years at Denton County Transportation Authority in multiple roles including operations manager, where she managed the implementation of several major projects, including DCTA’s intelligent transportation system (real-time arrival information system) and provided support for the design, construction, and operations phases for of the agency’s $320 million A-train commuter rail project. She is a graduate of Texas Woman’s University in Denton, Texas.

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Charles D. Frazier
Executive Director
501-324-1447
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Charles D. Frazier, Rock Region METRO executive director, joined the organization in June 2018 and is responsible for the oversight of the agency, including providing strategic vision and guidance, serving as an effective transit advocate within the greater community and exercising strong fiscal management in service of METRO’s mission to provide safe, reliable, convenient and cost-effective public transit to central Arkansas. Prior to joining METRO, Frazier worked for Palm Beach County, Florida for 17 years, including serving more than six years as assistant executive director/director of support services for Palm Tran, Inc., Palm Beach County’s bus system. Frazier is among a select group of individuals nationwide who participated in the American Public Transportation Association’s Leadership Class of 2018. He is a graduate of Gonzaga University in Spokane, Washington and former president of Leadership Palm Beach County, a nonprofit organization.

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Becca Green
Director of Public Engagement
501-375-6717 Ext. 241
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Becca Green, APR, Rock Region METRO director of public engagement, joined the organization in July 2015 and is responsible for strategic planning, public relations, collateral and content development, governmental affairs, media buying, website and social media management, community outreach and more. Prior to her current role, Green served six years as director of marketing and communications at ACCESS, a Little Rock-based nonprofit serving individuals with learning and developmental disabilities. She managed several hospitality industry accounts and media relations for Gov. Mike Beebe’s inauguration at the Little Rock-based communications firm CJRW. Green served two years as director of marketing and public relations at Arkansas Repertory Theatre, Arkansas’ largest and oldest professional regional theater. She has been a member of the Public Relations Society of America since 2005 and served as the 2016 president for the Arkansas chapter. She is a graduate of the Little Rock Regional Chamber of Commerce Leadership Greater Little Rock Class XXX.

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Sharon Hill
METRO Links Paratransit Manager
Email SHOW BIO

Sharon Hill joined METRO in April 1994. She is the METRO Links paratransit manager and is responsible for all operations in the paratransit department, including hiring and training new employees and managing customer service issues. Hill also leads the METRO Mobility Advisory Council.

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Keith James
Bus Supervisor
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[Bio coming soon]

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Raymond Jones
Travel Center Manager
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Raymond Jones joined METRO in April 2007 as a bus operator. In 2013, he was promoted to METRO service supervisor; in 2018, he was promoted to lead supervisor; and in 2019, he was promoted to River Cities Travel Center manager. As the travel center manager, Jones is responsible for managing daily bus service operation at the travel center, monitoring safety and security protocols and serving as the main METRO vendor liaison at the travel center.

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Felita Keith
Operations Manager
Email SHOW BIO

[Bio coming soon]

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Joe Procop
Chief Safety Officer & Special Projects Director
501-375-6717 Ext. 228
Email SHOW BIO

Joe Procop, Rock Region METRO assistant director of procurement and assets, joined the organization in July 2007 and is responsible for all agency procurement and facilities asset management. Procop is a University of Arkansas at Little Rock graduate with a bachelor’s degree in business administration. He is a member of NIGP: The Institute for Public Procurement and has served as a board member of the NIGP Arkansas Chapter since 2017.

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Wilson Vaughn
Bus Supervisor
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Wilson Vaughn joined METRO in March 1995 as a bus operator. In 2007, he was promoted to METRO service supervisor. As one of five bus supervisors, Vaughn is responsible for responding to bus accidents, setting detours for alternative routes and assisting passengers with their connections.

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Billy Trent
METRO Streetcar Manager
Email SHOW BIO

Billy Trent joined METRO in July 2009 as a bus operator. In 2012, he was promoted to dispatcher, and in 2019, he was promoted to METRO Streetcar manager. As streetcar manager, Trent is responsible for overseeing day-to-day streetcar operations and managing a staff of seven streetcar operators. He is a member of Big Brothers Big Sisters of Central Arkansas, as well as Regal Genesis, a local nonprofit.

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Deric Williams
Bus Supervisor
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Deric Williams joined METRO in April 2016 as a diesel and automobile mechanic. In 2018, he was promoted to METRO service supervisor. As one of five bus supervisors, Williams is responsible for supervising all METRO fixed and express route operators and communicating route detours to the METRO customer service team. In his spare time, Williams enjoys spending time with his children.

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Allen Washington
Bus Supervisor
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[Bio coming soon]

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Greg Williamson
Administrative Services Director
Email SHOW BIO

Greg Williamson, METRO director of administrative services, is responsible for human resources, information and communication technology and risk management. Prior to his role at METRO, Williamson served as the director of human resources for international engineering and architecture firm HDR and for national engineering and construction firms Bernhard TME and Bernhard Energy. Williamson began his professional career with 18 progressive years at AT&T, achieving a director level in corporate human resources, followed by nine years as vice president of corporate services at Mission City Management Inc., an equity capital and management firm in San Antonio, Texas. In that role he supported the growth of the company through merger/acquisition with strategic HR, IT and risk initiatives. Throughout his career, Williamson has been a member of the Society for Human Resource Management, and he has achieved certifications as a senior professional in human resources, and as a SHRM – Senior Certified Professional. Williamson is a graduate of the University of Houston, with a bachelor’s degree in technology, and of Southern Methodist University, where he earned a master’s degree in business administration.

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Administrative Staff

Below is METRO’s administrative staff, whose goal is to make your transit experience the best that it can be. The administration office’s phone number is 501-375-6717.

DIRECTOR’S OFFICE

Phyllis Busick
Administrative Assistant
Email ext 222

OPERATIONS

John Bohannon
Fixed Route Manager
Email ext 239
Felita Keith
Operations Manager
Email ext 233
David Fowler
Safety & Training Coordinator
Email ext 226
Billy Trent
METRO Streetcar Manager
Email 374-5354
Sharon Hill
METRO Links Manager
Email ext 231
Toni Wright
METRO Links Paratransit Eligibility Specialist
Email ext 251

FINANCE

Wendy Hunter
Assistant Director of Finance
Email ext 236
Jon Wisniewski
Grants Accountant
 Email ext 235
Blake Mhoon
Procurement Manager
Email ext 260

ADMINISTRATION

Greg Williamson
Administrative Services Director
Email ext 257
Robert Stroup
Manager of Information and Communications Technology
Email ext 229
Gwen Armbrust
HR Coordinator
Email ext 232

PUBLIC ENGAGEMENT

Hayden Krisell
Marketing and Communications Associate
Email ext 262

MAINTENANCE

Tom Johnson
Assistant Director of Maintenance
Email ext 247
John Butler
Night Foreman
Email ext 256
The Latest
Route 18 Service Alert for Monday, March 30

Read More
Rock Region METRO Modifies Bus Service Friday, March 20

Read More
METRO Streetcar Service Suspended Until Further Notice

Read More
Rock Region METRO Hosting Free Rides for Youths 18 and Younger Now Through March 29

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Rock Region METRO Statement on COVID-19 Exposure Risk Reduction Measures and Transit Service

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Rock Region METRO Operations Director Inducted into APTA Leadership Program

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Route 9 Replaced with METRO Connect Service Monday, Aug. 5

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METRO Launches First East-West North Little Rock-Pulaski County Bus Connection

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CALS Receives $30,000 Grant to Increase Access to Little Rock Summer Healthy Foods Feeding Program Through Transit

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METRO Launches New Streetcar Sponsorship Program

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