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Staff

METRO Management Team

Allen Atkins
METRO Streetcar Supervisor
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Allen Atkins joined METRO in September 2014 as the METRO Streetcar line supervisor. As line supervisor, Atkins is responsible for ensuring the safe operation of the streetcar system, assisting streetcar operators and the METRO Streetcar manager, and operating the streetcar when needed. Atkins is a member of the American Legion and the Cimmaron County Historical Society.

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Justin Avery
Chief Financial Officer
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Justin Avery, CPA, chief financial officer, joined Rock Region METRO in December 2012. He is responsible for financial and administrative aspects of the agency, including accounting, budgeting, grants management and federal financial reporting requirements, as well as managing human and compliance with equal employment opportunity laws. He graduated with a master’s degree in accounting from Hendrix College and is a graduate of the Little Rock Regional Chamber of Commerce Leadership Greater Little Rock Class XXXIII.

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Lloyd Barnum
Service Supervisor
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Lloyd Barnum joined METRO in January 2009 as a METRO service supervisor. As one of five bus supervisors, Barnum is responsible for ensuring all METRO riders adhere to the METRO Code of Conduct and assisting riders with bus connections and METRO bus operators with day-to-day route incidents. Barnum is a member of the Pleasant Hill Missionary Baptist deacons board and outreach ministry.

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Tim Bisbee
Director of Maintenance
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Tim Bisbee, director of maintenance, joined the Rock Region METRO team in August 2019, returning to lead the agency’s maintenance department after serving METRO for 20 years as a Class A Mechanic. He is responsible for managing a department of 34 employees and overseeing day-to-day management of maintenance and parts projects for the agency, including OSHA compliance. Bisbee is a University of Arkansas at Little Rock graduate with a bachelor’s degree in mechanical engineering technology.

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John Bohannon
Director of Transportation
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John Bohannon joined METRO in July 2018. He is the METRO director of transportation and is responsible for overseeing all fixed route, paratransit and on-demand operations and employees, including fixed route operators, dispatchers and service supervisors.

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Kim Bracy
Operations Training Specialist
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Bio coming soon.

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Adrienne Collins
Director of Human Resources
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Adrienne Collins, president of AC Productions LLC, is a professional with 20+ years of human resource management experience, the last 17 years of which have been in the armed forces, non profits and telecommunications. She holds master’s degrees in management information technology and business administration from Webster University and bachelor’s degrees in criminology, Spanish and sociology from Arkansas State University. Collins is studying to be a certified professional coach from the Institute for Professional Excellence in Coaching. She enjoys spending her limited free time doing community service, including serving on multiple boards, and engaging in charity work for the City of Little Rock. As a current class member of Leadership Greater Little Rock, Class XXXV, Collins also serves a Board of Governors member for the Little Rock Zoo.

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Marquita Foster
Service Supervisor
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Bio coming soon.

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David Fowler
Service Supervisor
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David Fowler, METRO lead service supervisor, joined METRO in June 1998 as the safety and training coordinator. He is responsible for coordinating services between operations and service supervisors. In his spare time, Fowler is an active member of McArthur Church in Jacksonville and enjoys riding his motorcycle, flying kites and watching television.

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Becca Green
Director of Public Engagement
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Becca Green, APR, Rock Region METRO director of public engagement, joined the organization in July 2015 and is responsible for strategic planning, public relations, collateral and content development, governmental affairs, media buying, website and social media management, community outreach and more. Prior to her current role, Green served six years as director of marketing and communications at ACCESS, a Little Rock-based nonprofit serving individuals with learning and developmental disabilities. She managed several hospitality industry accounts and media relations for Gov. Mike Beebe’s inauguration at the Little Rock-based communications firm CJRW. Green served two years as director of marketing and public relations at Arkansas Repertory Theatre, Arkansas’ largest and oldest professional regional theater. She has been a member of the Public Relations Society of America since 2005 and served as the 2016 president for the Arkansas chapter. She is a graduate of the Little Rock Regional Chamber of Commerce Leadership Greater Little Rock Class XXX.

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Sharon Hill
Senior Manager of On-Demand & Links Paratransit Service
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Sharon Hill, senior manager of on-demand and Links paratransit service, joined METRO in April 1994. She is responsible for supervising and directing the daily operations of METRO Connect microtransit on-demand service. Hill is the former METRO paratransit manager, having served in that role for eight years. She leads the METRO Mobility Advisory Council.

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Raymond Jones
Travel Center Manager
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Raymond Jones joined METRO in April 2007 as a bus operator. In 2013, he was promoted to METRO service supervisor; in 2018, he was promoted to lead supervisor; and in 2019, he was promoted to River Cities Travel Center manager. As the travel center manager, Jones is responsible for managing daily bus service operation at the travel center, monitoring safety and security protocols and serving as the main METRO vendor liaison at the travel center.

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Felita Keith
Operations Risk Manager
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Felita Keith, operations risk manager, joined METRO in July 2013 as a bus operator. In 2014, she was promoted to dispatcher, and in 2019, she was promoted to METRO operations risk manager. In that role, Keith is responsible for monitoring and controlling the scheduling, training and data management activities of all METRO operations teams, as well as responding to and entering all incident reports. In her spare time, Keith enjoys spending time with family and traveling.

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Petite Powell
METRO Links Paratransit Manager
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Petite Powell, METRO Links paratransit manager, joined METRO in August 2015. She is responsible for supervising and directing the daily operations of th eMETRO Links Paratransit department. Powell has served METRO as an on-call receptionist, financial accountant and office manager. She served as a METRO paratransit dispatcher for more than five years.

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Joe Procop
Chief Safety Officer & Special Projects Director
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Joe Procop, Rock Region METRO chief safety officer and special projects director, joined the organization in July 2007 and is responsible for all agency safety plan management and facilities asset management. Procop is a University of Arkansas at Little Rock graduate with a bachelor’s degree in business administration. He is a member of NIGP: The Institute for Public Procurement and has served as a board member of the NIGP Arkansas Chapter since 2017.

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Stephen Smith
METRO Streetcar Manager
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Stephen Smith joined METRO in February 2015 as a METRO Streetcar operator. In 2020, Smith was promoted to METRO streetcar manager and is responsible for overseeing day-to-day streetcar operations and managing a staff of seven streetcar operators. In addition to his duties as METRO streetcar manager, Smith is a member of the METRO Employee Advisory Committee. He also serves as a volunteer at the Heifer Project.

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Emmanuel Twumasi
Chief Operating Officer
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Dr. Emmanuel Twumasi, METRO chief operating officer, joined the agency in November 2021. Twumasi, a native of Ghana, previously served as service performance manager of the Port Authority of Allegheny County in Pittsburgh from 2017 to 2021. Prior to that role, Twumasi served as manager for bus and rail operations and assistant manager for bus and rail operations at the Port Authority of Allegheny. Twumasi is the former dispatch manager for MARTA (Metropolitan Atlanta Rapid Transit Authority), where he also served as a dispatcher and bus operator. Twumasi has a doctoral degree in community engagement from Point Park University in Pittsburgh.

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Allen Washington
Service Supervisor
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Allen Washington joined METRO in March 2006 as a METRO service supervisor. In this role, Washington is responsible for ensuring all METRO routes stay on time and that day-to-day operational issues are effectively addressed. In his spare time, Washington works with the Berean Baptist Church in the Dixie Addition of North Little Rock.

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Administrative Staff

Below is METRO’s administrative staff, whose goal is to make your transit experience the best that it can be. The administration office’s phone number is 501-375-6717.

OPERATIONS

Felita Keith
Operations Risk Manager
Kim Bracy
Operations Training Specialist
Sharon Hill
METRO On-Demand and Special Services Manager
Stephen Smith
METRO Streetcar Manager

PUBLIC ENGAGEMENT

Emmalyn Olles
Marketing and Communications Associate

FINANCE

Wendy Hunter
Assistant Director of Finance
Jon Wisniewski
Grants Accountant
Blake Mhoon
Procurement Manager

HUMAN RESOURCES

Gwen Armbrust
Human Resources Coordinator
Jessica Shanner
Human Resources Administrator
Elisa Escobar
Employee Relations & Recruitment Administrator

ADMINISTRATION

Chris Harvill
Manager of Information and Communications Technology

MAINTENANCE

Tom Johnson
Assistant Director of Maintenance – Streetcar
Tom Shinn
Day Shop Foreman
John Butler
Night Shop Foreman
Shannon Willis
Data & Material Manager
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