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Staff

Leadership Team

Charles D. Frazier
Executive Director
501-324-1447
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Charles D. Frazier, Rock Region METRO executive director, joined the organization in June 2018 and is responsible for the oversight of the agency, including providing strategic vision and guidance, serving as an effective transit advocate within the greater community and exercising strong fiscal management in service of METRO’s mission to provide safe, reliable, convenient and cost-effective public transit to central Arkansas. Prior to joining METRO, Frazier worked for Palm Beach County, Florida for 17 years, including serving more than six years as assistant executive director/director of support services for Palm Tran, Inc., Palm Beach County’s bus system. Frazier is among a select group of individuals nationwide participating in the American Public Transportation Association’s Leadership Class of 2018. He is a graduate of Gonzaga University in Spokane, Washington and former president of Leadership Palm Beach County, a nonprofit organization.

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Wanda Crawford
Chief Financial Officer
501-375-6717 Ext. 236
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Wanda Crawford, CPA, chief financial officer and director of finance and administration, joined the Rock Region METRO team in August 1990. She manages five employees and is responsible for all financial and administrative aspects of the agency, including accounting, grants, procurement and human resources. Prior to joining Rock Region METRO, Crawford was a senior internal auditor for Savers Federal Savings and Loan, the controller for Bates and Pearson Chrysler Plymouth and an auditor for Peat, Marwick, Mitchell & Co. She is a graduate of Arkansas Tech University and is a member of the American Institute of Certified Public Accountants and the Arkansas State Society of Certified Public Accountants.

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Donna Bowers
Director of Operations
501-375-6717 Ext. 259
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Donna Bowers, director of operations, joined the Rock Region METRO team in September 2014. She is responsible for managing a department of 150+ employees and overseeing day-to-day logistics and operations projects for the agency. Bowers served six years at Denton County Transportation Authority in multiple roles including operations manager, where she managed the implementation of several major projects, including DCTA’s intelligent transportation system (real-time arrival information system) and provided support for the design, construction, and operations phases for of the agency’s $320 million A-train commuter rail project. She is a graduate of Texas Woman’s University in Denton, Texas.

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Becca Green
Director of Public Engagement
501-375-6717 Ext. 241
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Becca Green, APR, Rock Region METRO director of public engagement, joined the organization in July 2015 and is responsible for strategic planning, public relations, collateral and content development, governmental affairs, media buying, website and social media management, community outreach and more. Prior to her current role, Green served six years as director of marketing and communications at ACCESS, a Little Rock-based nonprofit serving individuals with learning and developmental disabilities. She managed several hospitality industry accounts and media relations for Gov. Mike Beebe’s inauguration at the Little Rock-based communications firm CJRW. Green served two years as director of marketing and public relations at Arkansas Repertory Theatre, Arkansas’ largest and oldest professional regional theater. She has been a member of the Public Relations Society of America since 2005 and served as the 2016 president for the Arkansas chapter. She is a graduate of the Little Rock Regional Chamber of Commerce Leadership Greater Little Rock Class XXX.

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Rodney Middleton
Director of Maintenance
501-375-6717 Ext. 246
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Rodney Middleton, director of maintenance, joined the Rock Region METRO team in February 1995. He is responsible for managing a department of 34 employees and overseeing day-to-day management of maintenance and parts projects for the agency, including OSHA compliance. Middleton has completed 27 years in the reserves and has been an ILE instructor in the Army Reserve 108th Regiment at Camp Robinson, where he instructs and counsels students, since April 2015. He served as executive officer for the Arkansas National Guard 25th Rear Operations Command at Camp Robinson. Middleton also completed a tour in Iraq where he served as the mayor of a forward operations base.  He is a graduate of Henderson State University and the Arkansas Military Academy.

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Administrative Staff

Below is METRO’s administrative staff, whose goal is to make your transit experience the best that it can be. The administration office’s phone number is 501-375-6717.

DIRECTOR’S OFFICE

Phyllis Busick
Administrative Assistant
Email ext 222

OPERATIONS

John Bohannon
Fixed Route Manager
Email ext 239
David Fowler
Safety & Training Coordinator
Email ext 226
Virginia Johnson
METRO Streetcar Manager
Email 374-5354
Charles Jackson
Operations Manager
Email ext 233
Sharon Hill
METRO Links Manager
Email ext 231
Alex DePriest
Transit Planner
Email ext 261

FINANCE & ADMINISTRATION

Justin Avery
Assistant Director of Finance
Email ext 238
Greg Williamson
Human Resources Manager
Email ext 257
Gwen Armbrust
HR Coordinator
Email ext 232
Joe Procop
Procurement Manager
Email ext 228
Jon Wisniewski
Grants Accountant
 Email ext 235

PUBLIC ENGAGEMENT

Hayden Krisell
Marketing and Communications Associate
Email ext 262
Kris Newell
Customer Service Specialist
Email ext 221

MAINTENANCE

Tom Johnson
Assistant Director of Maintenance
Email ext 247
The Latest
Service Alert for Friday, Sept. 21

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“When You Take Public Transit, You Become Part of the City’s Mission.”

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Rock Region METRO Driver: Dedication and Dr. Pepper Are Keys to Success

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Ride METRO Thursday, June 21 in Support of National Dump the Pump Day!

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Tuesday, May 22 Is a Fare-Free Day on METRO Local and Express Buses

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Rock Region METRO Offering Fare-Free Day on Election Day

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Rock Region METRO Hires New Executive Director

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METRO Hosts Annual Fare-Free Try Transit Day Wednesday, May 2

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Rock Region METRO Awarded Agency’s Largest-Ever FTA Competitive Grant for Buses

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Fare-Free Bus and Streetcar Rides Monday, Jan. 15 in Honor of MLK Day

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