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Staff

METRO Management Team

Allen Atkins
METRO Streetcar Supervisor
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Allen Atkins joined METRO in September 2014 as the METRO Streetcar line supervisor. As line supervisor, Atkins is responsible for ensuring the safe operation of the streetcar system, assisting streetcar operators and the METRO Streetcar manager, and operating the streetcar when needed. Atkins is a member of the American Legion and the Cimmaron County Historical Society.

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Justin Avery
Chief Executive Officer
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Justin Avery, CPA, chief executive officer, joined Rock Region METRO in December 2012. He worked in the accounting department for 10 years prior to his current role, managing agency finance and administration needs as chief financial officer, including accounting, budgeting, grants management, and federal financial reporting requirements and compliance. Avery graduated with a master’s degree in accounting from Hendrix College and is a graduate of the Little Rock Regional Chamber of Commerce Leadership Greater Little Rock Class XXXIII. Prior to joining METRO, he served two years as a staff auditor at Craft, Veach, & Company. Avery serves on the Board of Directors of Metroplan, the Downtown Little Rock Partnership, the North Little Rock Chamber of Commerce and the Arkansas Transit Association Workers Compensation Trust and is a member of the American Institute of Certified Public Accountants, Government Finance Officers Association, Arkansas Government Finance Officers Association and Arkansas Society of Certified Public Accountants.

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Tim Bisbee
Director of Maintenance
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Tim Bisbee, director of maintenance, joined the Rock Region METRO team in August 2019, returning to lead the agency’s maintenance department after serving METRO for 20 years as a Class A Mechanic. He is responsible for managing a department of 34 employees and overseeing day-to-day management of maintenance and parts projects for the agency, including OSHA compliance. Bisbee is a University of Arkansas at Little Rock graduate with a bachelor’s degree in mechanical engineering technology.

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Veronica Booker
Service Supervisor
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Veronica Booker, fixed route service supervisor, joined METRO in January 2020 as a fixed route operator. She is responsible for providing assistance to fixed route operators and customers while maintaining safe day-to-day operations. In her spare time, Booker enjoys outdoor activities.

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Kim Bracy
Operations Training Manager
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Kim Bracy joined METRO in 2003 as a bus operator. In 2020, she was promoted to operations training specialist, and in 2022, she was promoted to operations training manager. In this role, Bracy oversees the operations training department and implements on-going training initiatives for METRO staff. Prior to joining the agency, she served as a Little Rock School District school bus operator for 13 years. In her spare time, she enjoys spending time with family.

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Marquita Foster
Service Supervisor
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Marquita Foster, METRO service supervisor, joined METRO in February 2020 as METRO Links paratransit operator before transitioning to her current supervising role. As a service supervisor, Foster is responsible for ensuring all METRO routes stay on time and that day-to-day operational issues are effectively addressed. In her spare time, Foster enjoys spending time with her three daughters.

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David Fowler
Service Supervisor
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David Fowler, METRO lead service supervisor, joined METRO in June 1998 as the safety and training coordinator. He is responsible for coordinating services between operations and service supervisors. In his spare time, Fowler is an active member of McArthur Church in Jacksonville and enjoys riding his motorcycle, flying kites and watching television.

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Becca Green
Director of Public Engagement
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Becca Green, APR, Rock Region METRO director of public engagement, joined the organization in July 2015 and is responsible for strategic planning, public relations, collateral and content development, governmental affairs, media buying, website and social media management, community outreach and more. Prior to her current role, Green served six years as director of marketing and communications at ACCESS, a Little Rock-based nonprofit serving individuals with learning and developmental disabilities. She managed several hospitality industry accounts and media relations for Gov. Mike Beebe’s inauguration at the Little Rock-based communications firm CJRW. Green served two years as director of marketing and public relations at Arkansas Repertory Theatre, Arkansas’ largest and oldest professional regional theater. She has been a member of the Public Relations Society of America since 2005 and served as the 2016 president for the Arkansas chapter. She is a graduate of the Little Rock Regional Chamber of Commerce Leadership Greater Little Rock Class XXX.

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Chris Harvill
IT Manager
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Chris Harvill, IT manager, joined METRO in September 2020 and is responsible for all computer and telecommunications technology. He began his IT career in Little Rock as a Helpdesk technician intern in 2001. Prior to joining the agency, he worked as a Helpdesk technician and server administrator for logistics companies in Memphis, TN and served as the IT manager at Ortho Arkansas for seven years. Harvill graduated from Arkansas State University at Beebe with an associate degree in computer systems technology. He is a member of the Central Arkansas Trail Alliance and enjoys spending time outdoors in Arkansas’ many parks and public lands.

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Sharon Hill
Senior Manager of On-Demand & Links Paratransit Service
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Sharon Hill, senior manager of on-demand and Links paratransit service, joined METRO in April 1994. She is responsible for supervising and directing the daily operations of METRO Connect microtransit on-demand service. Hill is the former METRO paratransit manager, having served in that role for eight years. She leads the METRO Mobility Advisory Council.

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Wendy Hunter
Chief Financial Officer
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Bio coming soon

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Antoinette Johnson
Service Supervisor
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Antoinette Johnson, fixed route service supervisor, joined METRO in May 2021 as a fixed route operator. In her role, she supervises the daily operations of fixed route service, ensuring safe and efficient performance and adherence to METRO’s policies. Johnson has previous experience working as an EMT and with the Arkansas Department of Corrections.

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Myron Jones
Service Supervisor
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Myron Jones, METRO Connect service supervisor, joined METRO in 2018 as a fixed route operator. As a service supervisor, he is responsible for assisting Connect drivers and customers with day-to-day operational needs.

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Raymond Jones
Travel Center Manager
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Raymond Jones joined METRO in April 2007 as a bus operator. In 2013, he was promoted to METRO service supervisor; in 2018, he was promoted to lead supervisor; and in 2019, he was promoted to River Cities Travel Center manager. As the travel center manager, Jones is responsible for managing daily bus service operation at the travel center, monitoring safety and security protocols and serving as the main METRO vendor liaison at the travel center.

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Felita Keith
Fixed Route Manager
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Felita Keith, fixed route manager, joined METRO in July 2013 as a bus operator. In 2014, she was promoted to dispatcher, and in 2019, she was promoted to METRO operations risk manager. In that role, Keith is responsible for monitoring and controlling the scheduling, training and data management activities of all METRO operations teams, as well as responding to and entering all incident reports. In her spare time, Keith enjoys spending time with family and traveling.

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Joe Procop
Chief Safety Officer & Special Projects Director
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Joe Procop, Rock Region METRO chief safety officer and special projects director, joined the organization in July 2007 and is responsible for all agency safety plan management and facilities asset management. Procop is a University of Arkansas at Little Rock graduate with a bachelor’s degree in business administration. He is a member of NIGP: The Institute for Public Procurement and has served as a board member of the NIGP Arkansas Chapter since 2017.

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Kore Smith
Service Supervisor
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Kore Smith joined METRO in July 2022 as a fixed route operator before being promoted to service supervisor in August 2022. As a service supervisor, Smith oversees and enforces the policies and procedures outlined in METRO’s Code of Conduct with all operators and passengers. Prior to joining the agency, he spent seven years serving in the Arkansas National Guard as a religious affairs advisor and has previous experience working with Loomis, Inc. in cash management. Smith is a loving father who enjoys spending his spare time with his family and friends.

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Stephen Smith
METRO Streetcar Manager
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Stephen Smith joined METRO in February 2015 as a METRO Streetcar operator. In 2020, Smith was promoted to METRO streetcar manager and is responsible for overseeing day-to-day streetcar operations and managing a staff of seven streetcar operators. He holds FTA TSSP-Rail and PTSCTP-Rail certifications. In addition to his duties as METRO streetcar manager, Smith is a member of the METRO Employee Advisory Committee. He also serves as a volunteer at the Heifer Project.

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Allen Washington
Service Supervisor
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Allen Washington joined METRO in March 2006 as a METRO service supervisor. In this role, Washington is responsible for ensuring all METRO routes stay on time and that day-to-day operational issues are effectively addressed. In his spare time, Washington works with the Berean Baptist Church in the Dixie Addition of North Little Rock.

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Administrative Staff

Below is METRO’s administrative staff, whose goal is to make your transit experience the best that it can be. The administration office’s phone number is 501-375-6717.

OPERATIONS

Felita Keith
Fixed Route Manager
Kim Bracy
Operations Training Manager
Tiffanie Hervey
Operations Training Specialist
Sharon Hill
METRO On-Demand and Special Services Manager
Stephen Smith
METRO Streetcar Manager

PUBLIC ENGAGEMENT

Emmalyn Olles
Marketing and Communications Associate

FINANCE

Wendy Hunter
Chief Financial Officer
Blake Mhoon
Assistant Director of Finance
Ryan Berger
Procurement Agent
Jon Wisniewski
Grants Accountant

HUMAN RESOURCES

Gwen Armbrust
Interim Human Resources Director
Jessica Shanner
Human Resources Administrator
Rhonda Johnson
Recruitment and HR Coordinator

ADMINISTRATION

Chris Harvill
Manager of Information and Communications Technology

MAINTENANCE

Tom Johnson
Assistant Director of Maintenance – Streetcar
Tom Shinn
Day Shop Foreman
John Butler
Night Shop Foreman
Shannon Willis
Data & Material Manager
Friday, Nov. 25 Service Alert Read More
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