Troy Anderson, fixed route service supervisor, joined METRO in July 2023. In his role, he supervises the daily operations of fixed route service, assisting operators and customers as needed and ensuring safe and efficient performance. Prior to joining the agency, Anderson worked as a transit bus driver in Arizona. In his spare time, he enjoys spending time with family and trying new things.
Bio coming soon.
Allen Atkins joined METRO in September 2014 as the METRO Streetcar line supervisor. As line supervisor, Atkins is responsible for ensuring the safe operation of the streetcar system, assisting streetcar operators and the METRO Streetcar manager, and operating the streetcar when needed. Atkins is a member of the American Legion and the Cimmaron County Historical Society.
Justin Avery, CPA, chief executive officer, joined Rock Region METRO in December 2012. He worked in the accounting department for 10 years prior to his current role, managing agency finance and administration needs as chief financial officer, including accounting, budgeting, grants management, and federal financial reporting requirements and compliance. Avery graduated with a master’s degree in accounting from Hendrix College and is a graduate of the Little Rock Regional Chamber of Commerce Leadership Greater Little Rock Class XXXIII. Prior to joining METRO, he served two years as a staff auditor at Craft, Veach, & Company. Avery serves on the Board of Directors of Metroplan, the Downtown Little Rock Partnership, the North Little Rock Chamber of Commerce and the Arkansas Transit Association Workers Compensation Trust and is a member of the American Institute of Certified Public Accountants, Government Finance Officers Association, Arkansas Government Finance Officers Association and Arkansas Society of Certified Public Accountants.
Tim Bisbee, director of maintenance, joined the Rock Region METRO team in August 2019, returning to lead the agency’s maintenance department after serving METRO for 20 years as a Class A Mechanic. He is responsible for managing a department of 34 employees and overseeing day-to-day management of maintenance and parts projects for the agency, including OSHA compliance. Bisbee is a University of Arkansas at Little Rock graduate with a bachelor’s degree in mechanical engineering technology.
Kim Bracy joined METRO in 2003 as a bus operator. In 2020, she was promoted to operations training specialist, and in 2022, she was promoted to operations training manager. In this role, Bracy oversees the operations training department and implements on-going training initiatives for METRO staff. Prior to joining the agency, she served as a Little Rock School District school bus operator for 13 years. In her spare time, she enjoys spending time with family.
Marquita Foster, METRO service supervisor, joined METRO in February 2020 as METRO Links paratransit operator before transitioning to her current supervising role. As a service supervisor, Foster is responsible for ensuring all METRO routes stay on time and that day-to-day operational issues are effectively addressed. In her spare time, Foster enjoys spending time with her three daughters.
David Fowler, METRO lead service supervisor, joined METRO in June 1998 as the safety and training coordinator. He is responsible for coordinating services between operations and service supervisors. In his spare time, Fowler is an active member of McArthur Church in Jacksonville and enjoys riding his motorcycle, flying kites and watching television.
Becca Green, APR, Rock Region METRO chief communications officer, joined the organization in July 2015 and is responsible for strategic planning, public relations, collateral and content development, governmental affairs, media buying, website and social media management, community outreach and more. Prior to her current role, Green served six years as director of marketing and communications at ACCESS, a Little Rock-based nonprofit serving individuals with learning and developmental disabilities. She managed several hospitality industry accounts and media relations for Gov. Mike Beebe’s inauguration at the Little Rock-based communications firm CJRW. Green served two years as director of marketing and public relations at Arkansas Repertory Theatre, Arkansas’ largest and oldest professional regional theater. She has been a member of the Public Relations Society of America since 2005 and served as the 2016 president for the Arkansas chapter. She is a graduate of the Little Rock Regional Chamber of Commerce Leadership Greater Little Rock Class XXX.
Chris Harvill, IT director, joined METRO in September 2020 and is responsible for all computer and telecommunications technology. He began his IT career in Little Rock as a Helpdesk technician intern in 2001. Prior to joining the agency, he worked as a Helpdesk technician and server administrator for logistics companies in Memphis, TN and served as the IT manager at Ortho Arkansas for seven years. Harvill graduated from Arkansas State University at Beebe with an associate degree in computer systems technology. He is a member of the Central Arkansas Trail Alliance and enjoys spending time outdoors in Arkansas’ many parks and public lands.
Tiffannie Hervey joined METRO in May 2021 as a fixed route bus operator before being promoted to operations training specialist in March 2022 and to operations training and development coordinator in September 2023. She is responsible for developing training programs that benefit the needs of METRO staff by maintaining and improving proficiency levels. Hervey is a Philander Smith College graduate, holding a bachelor’s degree. In her spare time, she enjoys spending time with her niece and nephews, watching movies from the ‘90s and watching game shows.
Sharon Hill, senior manager of on-demand and Links paratransit service, joined METRO in April 1994. She is responsible for supervising and directing the daily operations of METRO Connect microtransit on-demand service. Hill is the former METRO paratransit manager, having served in that role for eight years. She leads the METRO Mobility Advisory Council.
Jilnail Howard joined METRO in February 2022 as a fixed route operator before being promoted to METRO Connect service supervisor. In her role, she is responsible for providing assistance to Connect drivers and customers to ensure METRO’s policies and procedures are upheld. Prior to joining the agency, Howard worked as a school bus driver for First Student. She is currently studying to complete a bachelor’s degree in criminal justice from the University of Arkansas at Little Rock.
Bio coming soon
Myron Jones, METRO Connect service supervisor, joined METRO in December 2018 as a fixed route operator before being promoted to his current role. As a service supervisor, he is responsible for assisting Connect drivers and customers with day-to-day operational needs.
Raymond Jones joined METRO in April 2007 as a bus operator. In 2013, he was promoted to METRO service supervisor; in 2018, he was promoted to lead supervisor; and in 2019, he was promoted to River Cities Travel Center manager. As the travel center manager, Jones is responsible for managing daily bus service operation at the travel center, monitoring safety and security protocols and serving as the main METRO vendor liaison at the travel center.
Felita Keith, fixed route manager, joined METRO in July 2013 as a bus operator. In 2014, she was promoted to dispatcher, and in 2019, she was promoted to METRO operations risk manager. In that role, Keith is responsible for monitoring and controlling the scheduling, training and data management activities of all METRO operations teams, as well as responding to and entering all incident reports. In her spare time, Keith enjoys spending time with family and traveling.
Lois Pittman, chief operating officer, joined Rock Region Metro in March 2023. She oversees the daily operations of all METRO services and has more than 25 years of experience in multimodal operations in bus, paratransit and rail in the public and private sectors. Transportation agencies she has served include Detroit Department of Transportation as deputy executive director providing program and project management, oversight of capital infrastructure and construction projects, contract management, strategic planning and development of the operations and maintenance divisions, Indianapolis Public Transportation Corporation as director of transportation managing transportation operations, training and the operations control center, AGM of SunLink Streetcar System administering direction of field operations, rail equipment maintenance, overhead catenary system, substations, track, signal communications, facilities, administration, customer service and the operations control center, South Florida Regional Transportation Authority as director of operations and maintenance providing oversight of all operational activities of the commuter rail and bus system, and project manager of the agency’s multimillion dollar operating and maintenance contracts, Chicago Transit Authority as rail transportation manager, BNSF Railway, Canadian National Railway, Norfolk Southern Railroad and Chicago & Northwestern Transportation Company in various operations management roles. Pittman is an experienced train and bus operator. She is a veteran of the U.S. Army, serving as a unit supply specialist for A Company, 5th Transportation Battalion, 101st Airborne Division (Air Assault), Fort Campbell, Kentucky.
Stephen Smith joined METRO in February 2015 as a METRO Streetcar operator. In 2020, Smith was promoted to METRO streetcar manager and was responsible for overseeing day-to-day streetcar operations and managing a staff of seven streetcar operators. In 2023, he was named to his current position. He holds FTA TSSP-Rail and PTSCTP-Rail certifications. Smith is a member of the METRO Employee Advisory Committee and serves as a volunteer at the Heifer Project.
John Sparks, paratransit manager, joined METRO in August 2022. He is responsible for supervising and directing the daily operations of the METRO Links Paratransit department, ensuring the highest quality of service for Links riders. Sparks has previous experience in the transportation industry, serving as a school bus driver beginning in 2009 before serving as a dispatcher, supervisor and director. He is currently studying to complete a bachelor’s degree in political science with minors in history, math and physics from the University of Arkansas at Little Rock. Sparks is a U.S. Army veteran and Desert Storm combat veteran, holding two Army Commendation Medals and one Army Achievement Medal. In 2006, he was awarded the title of “Kentucky Colonel” by the governor of Kentucky. Sparks is a member of the Combat Veterans Motorcycle Association. In his spare time, he enjoys spending time with family and friends.
Billy Trent, III, fixed route manager, joined METRO in June 2009. In his time at the agency, he has served in several roles, including fixed route bus operator, dispatcher, service supervisor, streetcar operator/supervisor, lead dispatcher and fixed route dispatch manager before being promoted to his current position in December 2022. As fixed route manager, he is responsible for managing the daily operations of fixed route service, including communicating with fixed route operators and dispatchers to provide on-the-road guidance. In his spare time, Trent serves as the vice president for nonprofit organization Regal Genesis and volunteers as a Big Brother for Big Brothers Big Sisters of Central Arkansas.
Allen Washington joined METRO in March 2006 as a METRO service supervisor. In this role, Washington is responsible for ensuring all METRO routes stay on time and that day-to-day operational issues are effectively addressed. In his spare time, Washington works with the Berean Baptist Church in the Dixie Addition of North Little Rock.
Jason Waymon, METRO streetcar manager, joined METRO in July 2021 as a streetcar operator before being promoted to his current position in March 2023. He is responsible for supervising and directing daily streetcar operations. Prior to joining the agency, Waymon held various hospitality management roles, including at Keeneland horse racetrack in Kentucky, as well as hotels and event centers. He attended Arkansas State University where he studied mass communication and public relations. In his spare time, Waymon is an avid traveler.
Below is METRO’s administrative staff, whose goal is to make your transit experience the best that it can be. The administration office’s phone number is 501-375-6717.
Fixed Route Manager
METRO On-Demand and Special Services Manager
Travel Center Manager
Operations Training Manager
Operations Training Specialist
Marketing and Communications Associate
Customer Service Manager
Chief Financial Officer
Assistant Director of Finance and Procurement
Grants Accountant and DBE Liaison Officer
Director of Human Resources
Human Resources Administrator
Director of Information Technology
Assistant Director of Maintenance – Streetcar
Day Shop Foreman
Night Shop Foreman
Data & Material Manager