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Staff

METRO Management Team

Allen Atkins
METRO Streetcar Supervisor
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Allen Atkins joined METRO in September 2014 as the METRO Streetcar line supervisor. As line supervisor, Atkins is responsible for ensuring the safe operation of the streetcar system, assisting streetcar operators and the METRO Streetcar manager, and operating the streetcar when needed. Atkins is a member of the American Legion and the Cimmaron County Historical Society.

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Justin Avery
Chief Financial Officer
501-375-6717 Ext. 1238
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Justin Avery, CPA, chief financial officer and director of finance and administration, joined Rock Region METRO in December 2012. He is responsible for financial and administrative aspects of the agency, including accounting, budgeting, grants management and federal financial reporting requirements, as well as managing human and compliance with equal employment opportunity laws. He graduated with a master’s degree in accounting from Hendrix College and is a graduate of the Little Rock Regional Chamber of Commerce Leadership Greater Little Rock Class XXXIII.

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Lloyd Barnum
Bus Supervisor
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Llpyd Barnum joined METRO in January 2009 as a METRO service supervisor. As one of five bus supervisors, Barnum is responsible for ensuring all METRO riders adhere to the METRO Code of Conduct and assisting riders with bus connections and METRO bus operators with day-to-day route incidents. Barnum is a member of the Pleasant Hill Missionary Baptist deacons board and outreach ministry.

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Tim Bisbee
Director of Maintenance
501-375-6717 Ext. 1246
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Tim Bisbee, director of maintenance, joined the Rock Region METRO team in August 2019, returning to lead the agency’s maintenance department after serving METRO for 20 years as a Class A Mechanic. He is responsible for managing a department of 34 employees and overseeing day-to-day management of maintenance and parts projects for the agency, including OSHA compliance. Bisbee is a University of Arkansas at Little Rock graduate with a bachelor’s degree in mechanical engineering technology.

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John Bohannon
Fixed Route Manager
501-375-6717 Ext. 1239
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John Bohannon joined METRO in July 2018. He is the METRO fixed route manager and is responsible for overseeing all fixed route operations and employees, including fixed route operators, dispatchers and service supervisors.

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Donna Bowers
Director of Operations
501-375-6717 Ext. 1259
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Donna Bowers, director of operations, joined the Rock Region METRO team in September 2014. She is responsible for managing a department of 150+ employees and overseeing day-to-day logistics and operations projects for the agency. Bowers served six years at Denton County Transportation Authority in multiple roles including operations manager, where she managed the implementation of several major projects, including DCTA’s intelligent transportation system (real-time arrival information system) and provided support for the design, construction, and operations phases for of the agency’s $320 million A-train commuter rail project. She is a graduate of Texas Woman’s University in Denton, Texas.

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Charles D. Frazier
Executive Director
501-324-1447
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Charles D. Frazier, Rock Region METRO executive director, joined the organization in June 2018 and is responsible for the oversight of the agency, including providing strategic vision and guidance, serving as an effective transit advocate within the greater community and exercising strong fiscal management in service of METRO’s mission to provide safe, reliable, convenient and cost-effective public transit to central Arkansas. Prior to joining METRO, Frazier worked for Palm Beach County, Florida for 17 years, including serving more than six years as assistant executive director/director of support services for Palm Tran, Inc., Palm Beach County’s bus system. Frazier is among a select group of individuals nationwide who participated in the American Public Transportation Association’s Leadership Class of 2018. He is a graduate of Gonzaga University in Spokane, Washington and former president of Leadership Palm Beach County, a nonprofit organization.

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Becca Green
Director of Public Engagement
501-375-6717 Ext. 1241
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Becca Green, APR, Rock Region METRO director of public engagement, joined the organization in July 2015 and is responsible for strategic planning, public relations, collateral and content development, governmental affairs, media buying, website and social media management, community outreach and more. Prior to her current role, Green served six years as director of marketing and communications at ACCESS, a Little Rock-based nonprofit serving individuals with learning and developmental disabilities. She managed several hospitality industry accounts and media relations for Gov. Mike Beebe’s inauguration at the Little Rock-based communications firm CJRW. Green served two years as director of marketing and public relations at Arkansas Repertory Theatre, Arkansas’ largest and oldest professional regional theater. She has been a member of the Public Relations Society of America since 2005 and served as the 2016 president for the Arkansas chapter. She is a graduate of the Little Rock Regional Chamber of Commerce Leadership Greater Little Rock Class XXX.

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Sharon Hill
METRO Links Paratransit Manager
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Sharon Hill joined METRO in April 1994. She is the METRO Links paratransit manager and is responsible for all operations in the paratransit department, including hiring and training new employees and managing customer service issues. Hill also leads the METRO Mobility Advisory Council.

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Raymond Jones
Travel Center Manager
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Raymond Jones joined METRO in April 2007 as a bus operator. In 2013, he was promoted to METRO service supervisor; in 2018, he was promoted to lead supervisor; and in 2019, he was promoted to River Cities Travel Center manager. As the travel center manager, Jones is responsible for managing daily bus service operation at the travel center, monitoring safety and security protocols and serving as the main METRO vendor liaison at the travel center.

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Felita Keith
Operations Risk Manager
501-375-6717 Ext. 1233
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Felita Keith, operations risk manager, joined METRO in July 2013 as a bus operator. In 2014, she was promoted to dispatcher, and in 2019, she was promoted to METRO operations risk manager. In that role, Keith is responsible for monitoring and controlling the scheduling, training and data management activities of all METRO operations teams, as well as responding to and entering all incident reports. In her spare time, Keith enjoys spending time with family and traveling.

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Joe Procop
Chief Safety Officer & Special Projects Director
501-375-6717 Ext. 1228
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Joe Procop, Rock Region METRO chief safety officer and special projects director, joined the organization in July 2007 and is responsible for all agency safety plan management and facilities asset management. Procop is a University of Arkansas at Little Rock graduate with a bachelor’s degree in business administration. He is a member of NIGP: The Institute for Public Procurement and has served as a board member of the NIGP Arkansas Chapter since 2017.

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Stephen Smith
METRO Streetcar Manager
501-375-6717 Ext. 3021
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Stephen Smith joined METRO in February 2015 as a METRO Streetcar operator. In 2020, Smith was promoted to METRO streetcar manager and is responsible for overseeing day-to-day streetcar operations and managing a staff of seven streetcar operators. In addition to his duties as METRO streetcar manager, Smith is a member of the METRO Employee Advisory Committee. He also serves as a volunteer at the Heifer Project.

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Wilson Vaughn
Bus Supervisor
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Wilson Vaughn joined METRO in March 1995 as a bus operator. In 2007, he was promoted to METRO service supervisor. As one of five bus supervisors, Vaughn is responsible for responding to bus accidents, setting detours for alternative routes and assisting passengers with their connections.

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Allen Washington
Bus Supervisor
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Allen Washington joined METRO in March 2006 as a METRO service supervisor. In this role, Washington is responsible for ensuring all METRO routes stay on time and that day-to-day operational issues are effectively addressed. In his spare time, Washington works with the Berean Baptist Church in the Dixie Addition of North Little Rock.

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Greg Williamson
Director of Administrative Services
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Greg Williamson, METRO director of administrative services, is responsible for human resources, information and communication technology and risk management. Prior to his role at METRO, Williamson served as the director of human resources for international engineering and architecture firm HDR and for national engineering and construction firms Bernhard TME and Bernhard Energy. Williamson began his professional career with 18 progressive years at AT&T, achieving a director level in corporate human resources, followed by nine years as vice president of corporate services at Mission City Management Inc., an equity capital and management firm in San Antonio, Texas. In that role he supported the growth of the company through merger/acquisition with strategic HR, IT and risk initiatives. Throughout his career, Williamson has been a member of the Society for Human Resource Management, and he has achieved certifications as a senior professional in human resources, and as a SHRM – Senior Certified Professional. Williamson is a graduate of the University of Houston, with a bachelor’s degree in technology, and of Southern Methodist University, where he earned a master’s degree in business administration.

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Administrative Staff

Below is METRO’s administrative staff, whose goal is to make your transit experience the best that it can be. The administration office’s phone number is 501-375-6717.

DIRECTOR’S OFFICE

Phyllis Busick
Administrative Assistant
Email ext 1221

OPERATIONS

John Bohannon
Fixed Route Manager
Email ext 1239
Felita Keith
Operations Manager
Email ext 1233
Kim Bracy
Operations Training Specialist
Email ext 1226
Stephen Smith
METRO Streetcar Manager
Email 374-5354
Sharon Hill
METRO Links Manager
Email ext 1231
Toni Wright
METRO Links Paratransit Eligibility Specialist
Email ext 1251

FINANCE

Wendy Hunter
Assistant Director of Finance
Email ext 1236
Jon Wisniewski
Grants Accountant
 Email ext 1235
Blake Mhoon
Procurement Manager
Email ext 1260

ADMINISTRATION

Greg Williamson
Administrative Services Director
Email ext 1257
Chris Harvill
Manager of Information and Communications Technology
Email ext 1229
Gwen Armbrust
Human Resources Coordinator
Email ext 1232
Maricela Valadez
Human Resources Administrator
Email ext 1265

PUBLIC ENGAGEMENT

Hayden Krisell
Marketing and Communications Associate
Email ext 1262

MAINTENANCE

Tom Johnson
Assistant Director of Maintenance – Streetcar
Email ext 1247
Tom Shinn
Day Shop Foreman
Email ext 1247
John Butler
Night Shop Foreman
Email ext 1256
Shannon Willis
Data Systems Analyst
Email ext 1245
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