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Leadership Team

Charles D. Frazier
Executive Director

Charles D. Frazier, Rock Region METRO executive director, joined the organization in June 2018 and is responsible for the oversight of the agency, including providing strategic vision and guidance, serving as an effective transit advocate within the greater community and exercising strong fiscal management in service of METRO’s mission to provide safe, reliable, convenient and cost-effective public transit to central Arkansas. Prior to joining METRO, Frazier worked for Palm Beach County, Florida for 17 years, including serving more than six years as assistant executive director/director of support services for Palm Tran, Inc., Palm Beach County’s bus system. Frazier is among a select group of individuals nationwide who participated in the American Public Transportation Association’s Leadership Class of 2018. He is a graduate of Gonzaga University in Spokane, Washington and former president of Leadership Palm Beach County, a nonprofit organization.

Donna Bowers
Director of Operations
501-375-6717 Ext. 259

Donna Bowers, director of operations, joined the Rock Region METRO team in September 2014. She is responsible for managing a department of 150+ employees and overseeing day-to-day logistics and operations projects for the agency. Bowers served six years at Denton County Transportation Authority in multiple roles including operations manager, where she managed the implementation of several major projects, including DCTA’s intelligent transportation system (real-time arrival information system) and provided support for the design, construction, and operations phases for of the agency’s $320 million A-train commuter rail project. She is a graduate of Texas Woman’s University in Denton, Texas.

Becca Green
Director of Public Engagement
501-375-6717 Ext. 241

Becca Green, APR, Rock Region METRO director of public engagement, joined the organization in July 2015 and is responsible for strategic planning, public relations, collateral and content development, governmental affairs, media buying, website and social media management, community outreach and more. Prior to her current role, Green served six years as director of marketing and communications at ACCESS, a Little Rock-based nonprofit serving individuals with learning and developmental disabilities. She managed several hospitality industry accounts and media relations for Gov. Mike Beebe’s inauguration at the Little Rock-based communications firm CJRW. Green served two years as director of marketing and public relations at Arkansas Repertory Theatre, Arkansas’ largest and oldest professional regional theater. She has been a member of the Public Relations Society of America since 2005 and served as the 2016 president for the Arkansas chapter. She is a graduate of the Little Rock Regional Chamber of Commerce Leadership Greater Little Rock Class XXX.

Tim Bisbee
Director of Maintenance
501-375-6717 Ext. 246

Tim Bisbee, director of maintenance, joined the Rock Region METRO team in August 2019, returning to lead the agency’s maintenance department after serving METRO for 20 years as a Class A Mechanic. He is responsible for managing a department of 34 employees and overseeing day-to-day management of maintenance and parts projects for the agency, including OSHA compliance. Bisbee is a University of Arkansas at Little Rock graduate with a bachelor’s degree in mechanical engineering technology.

Justin Avery
Chief Financial Officer
501-375-6717 Ext. 238

Justin Avery, CPA, chief financial officer and director of finance and administration, joined Rock Region METRO in December 2012. He is responsible for financial and administrative aspects of the agency, including accounting, budgeting, grants management and federal financial reporting requirements, as well as managing human and compliance with equal employment opportunity laws. He graduated with a master’s degree in accounting from Hendrix College and is a graduate of the Little Rock Regional Chamber of Commerce Leadership Greater Little Rock Class XXXIII.

Joe Procop
Assistant Director of Procurement & Assets
501-375-6717 Ext. 228

Joe Procop, Rock Region METRO assistant director of procurement and assets, joined the organization in July 2007 and is responsible for all agency procurement and facilities asset management. Procop is a University of Arkansas at Little Rock graduate with a bachelor’s degree in business administration. He is a member of NIGP: The Institute for Public Procurement and has served as a board member of the NIGP Arkansas Chapter since 2017.


Administrative Staff

Below is METRO’s administrative staff, whose goal is to make your transit experience the best that it can be. The administration office’s phone number is 501-375-6717.


Phyllis Busick
Administrative Assistant
Email ext 222


John Bohannon
Fixed Route Manager
Email ext 239
Felita Keith
Operations Manager
Email ext 233
David Fowler
Safety & Training Coordinator
Email ext 226
Virginia Johnson
METRO Streetcar Manager
Email 374-5354
Sharon Hill
METRO Links Manager
Email ext 231
Toni Wright
METRO Links Paratransit Eligibility Specialist
Email ext 251
Alex DePriest
Transit Planner
Email ext 261


Wendy Hunter
Assistant Director of Finance
Email ext 236
Greg Williamson
Human Resources Manager
Email ext 257
Gwen Armbrust
HR Coordinator
Email ext 232
Jon Wisniewski
Grants Accountant
 Email ext 235


Hayden Krisell
Marketing and Communications Associate
Email ext 262


Blake Mhoon
Procurement Coordinator
Email ext 260


Tom Johnson
Assistant Director of Maintenance
Email ext 247
John Butler
Night Foreman
Email ext 256
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