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Careers

At Rock Region METRO, you will find a diverse workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm and ambition that each person brings. We place no limits to what you can achieve at METRO.

We respect and value our employees because we know that we couldn’t do what we do without them. If you would like to work in an innovative and diverse organization and are looking for a challenging opportunity to make an impact, we want to talk to you. Rock Region METRO is an Equal Opportunity Employer. We offer competitive salaries and an attractive benefits package, including career development; medical, vision and dental health insurance; life insurance; 457 deferred compensation retirement plan; paid vacation, holidays and sick leave; and transit passes for employees and eligible dependents.

We’re Hiring Operators and Drivers!

Want good pay, the chance to get a $1,000 sign-on bonus ($5,000 sign-on bonus for fixed route operators with CDLs with passenger endorsements in hand; $2,500 sign-on bonus for paratransit operators with CDLs with passenger endorsements in hand) and a job you’ll love? Do you love to drive and serve as a community helper? Want a stable job with upward mobility? Apply today for a Rock Region METRO operator or driver position!

Operators and drivers are needed for the METRO Local fixed route bus service, METRO Streetcar service, METRO Links paratransit service and METRO Connect on-demand microtransit service.

  • Excellent Benefits, Including Health Care
  • Paid Training and Equipment Provided
  • Flexible Schedule for Non-CDL Part-Time Jobs
  • Non-CDL and CDL Positions Available; Current CDL with Passenger Endorsement Preferred
  • Must Pass Criminal Background, Drug Test and DOT Physical
  • Starting Pay $16/Hour for METRO Connect Microtransit Drivers

Schedule an appointment with Human Resources via humanresources@rrmetro.org or 501-375-6717 Ext. 1264.

METRO Streetcar Operator
North Little Rock
METRO Streetcar
VIEW DETAILS

EMPLOYEE BENEFITS & PERKS

  • Company Advancement Opportunities
  • Dental, Vision, and Employer Paid Health Insurance
  • Employer Paid Disability & Life insurance
  • 457 (b) Deferred Compensation Retirement Plan
  • Paid Vacation, Paid Holidays & Paid Sick Leave
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Bi-weekly Pay
  • Overtime Eligibility
  • Direct Deposit
  • Credit Union Membership
  • Uniforms Provided
  • Fulfilling Work
  • Community Service
  • Safety/Attendance Awards
  • Work-Life Balance

A METRO Streetcar Operator operates a streetcar on an overhead electric power supply and travel across the Main Street Bridge over the Arkansas River to connect tourists, visitors, and locals to the cities major art and entertainment venues, restaurants, museums, parks, shops, libraries, and neighborhoods located in the downtowns. Streetcar operators provide information on historic sites, current economic revitalization efforts, community events, future expansion plans, and other news and facts from your vantage point on the heated and cooled streetcars.

This is a full-time position and the person selected to fill this position must be flexible in the hours of work and will be required to work weekends. Customer-friendly attitude is critical to this position.

Responsibilities include but are not limited to the following:

  • Operates streetcars in a safe, courteous, and reliable manner on a designated route within a defined time schedule. Directs and assists passengers in a safe and orderly fashion in boarding and deboarding. Provides assistance to people with disabilities and the elderly as required including operating platform wheelchair lifts.
  • • Operates and communicate a two-way radio system as regulated by the FCC. Notifies central dispatch/and or METRO Streetcar Manager of deviations, overload, accidents or passenger incidents. Notify central dispatch/and or METRO Streetcar Manager of passengers’ medical or behavioral problems and vehicle mechanical or electrical trouble. Complete and submit written reports concerning passenger incidents, accidents and route deviations.
  • Responsible for the collection of appropriate fares. Distribute and collect transfers, tickets and coupons. Dispenses information to passengers as requested.
  • Advise passengers of rules and regulations when necessary.
  • Be able to describe attractions, history and cultured features to tourists in a pleasant manner. Drivers will ALWAYS need the ability to demonstrate a “customer-friendly attitude.”

Qualifications:

  • Must be High School Graduate or General Education Degree
  • Two to four years related work experience
  • Must be able to comprehend written & oral directions, bulletins, routes, fares, etc.
  • Excellent public relations skills, clear speaking voice.

Full package of benefits including health, dental, vision, 457(b) retirement, paid vacation & sick days.

Salary Range: Training/Starting $18.00 per hour

EMPLOYMENT STATEMENT:

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. 

Strong preference given to local central Arkansas candidates

Operations Dispatcher
North Little Rock
Operations
VIEW DETAILS

Operations Dispatcher

North Little Rock, AR.

Starting Pay $18.00 per hour

IMPORTANT: Applicants must be available to work any of the following shifts.

SHIFTS

AM Shift.
Monday: Off-Day
Tuesday: 4:00 a.m.-12:15 p.m.
Wednesday: 4:00 a.m.-12:15 p.m.
Thursday: 4:00 a.m.-12:15 p.m.
Friday: 4:00 a.m.-12:15 p.m.
Saturday: 7:45 a.m.-2:45 p.m.
Sunday: Off-Day

Mid-Day (Floater):
Monday: 4:00 a.m.-12:00 p.m.
Tuesday: 8:30 a.m.-4:30 p.m.
Wednesday: 8:30 a.m.-4:30 p.m.
Thursday: 8:30 a.m.-4:30 p.m.
Friday: 8:30 a.m.-4:30 p.m.

Saturday: Off-Day
Sunday: Off-Day

PM Shift:
Monday: 12:00 p.m.-10:00 p.m.
Tuesday: 12:00 p.m.-10:00 p.m.
Wednesday: 12:00 p.m.-10:00 p.m.
Thursday: 12:00 p.m.-10:00 p.m.
Friday: Off-Day
Saturday: Off-Day
Sunday: Off-Day

Weekend Shift:

Monday: 8:30 a.m.-5:15 p.m.
Tuesday: Off-Day
Wednesday: Off-Day
Thursday: Off-Day
Friday: 12:00 p.m.-10:00 p.m.
Saturday: 8:30 a.m.-6:30 p.m.
Sunday: 7:45 a.m.-6:30 p.m.

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

  • Company Advancement Opportunities
  • Dental, Vision, and Employer Paid Health Insurance
  • Employer Paid Disability & Life insurance
  • 457 (b) Deferred Compensation Retirement Plan
  • Paid Vacation, Paid Holidays & Paid Sick Leave
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Bi-weekly Pay
  • Overtime Eligibility
  • Direct Deposit
  • Credit Union Membership
  • Referral Bonus
  • Minority Lead Workforce
  • Fulfilling Work
  • Community Service
  • Work-Life Balance
  • Post High School Education Not Required

OPERATIONS DISPATCHER JOB DESCRIPTION

This position is responsible for supervising and coordinating daily activities of METRO's  operators and supervisors. Ensures transit operations are operating efficiently and adhering to schedules.

ESSENTIAL FUNCTIONS

  • Effectively communicate with drivers via radio & phone
  • Plan work assignments and equipment allocations to meet transportation & operation needs.
  • Maintain or verify records of time, deviations in schedule, equipment problems, customer complaints, and other records pertaining to operations.
  • Operate 2-way radio to communicate with Drivers.
  • Prepare, compile, and submit reports on work activities, operations, production, and work­ related accidents.
  • Respond to driver requests for assistance.
  • Provide customers with general information

KNOWLEDGE AND ABILITIES

A. Knowledge of:

  • Traffic laws, ordinances, rules and driving courtesies involved in transit operations.
  • Principles and practices of customer service.
  • Dispatching principles and practices.

B. Ability to:

  • Learn METRO’s policies and procedures.
  • Read, write, and make basic mathematic calculations.
  • Exercise good judgment and problem-solving skills.
  • Understand and follow oral and written instructions spoken or written in English.
  • Provide on-time and dependable service to the public.
  • Learn METRO’s transit routes and schedules.
  • Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions.

MINIMUM QUALIFICATIONS

 Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A. Required Education:

  • Graduation from high school or equivalent.

B. Preferred Prior Experience:

  • Three (3) years of verifiable dispatching experience and one (1) year of experience working with the general public.
  • Prefer experience in a transit operations position.

C. Special Requirements, including Licenses and/or Certifications:

  • Strong skills with time management and work prioritization..
  • Basic computer knowledge and skills. (Managing files, folders, shortcuts and the use of various software applications)
  • Well versed in Microsoft Office software (Word, Excel and Outlook.)
  • Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.
  • CDL with Class B and “P” endorsement preferred, but not required.

 EMPLOYMENT STATEMENT

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. 

Strong preference given to local central Arkansas candidates.

Paratransit Operator
North Little Rock
Links
VIEW DETAILS

Rock Region METRO Job Fair on
Friday, July 19, 2024 from 9-12 p.m.

Location: Training Room at 901 Maple St., North Little Rock, AR, 72114

Sign on bonus $1000 - $5,000

Must possess a Class A or B CDL with Passenger endorsement,
issued by the Arkansas Department of Motor Vehicles

OR

CLP (commercial learner’s permit)

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

  • Company Advancement Opportunities
  • Dental, Vision, and Employer Paid Health Insurance
  • Employer Paid Disability & Life insurance
  • 457 (b) Deferred Compensation Retirement Plan
  • Paid Vacation, Paid Holidays & Paid Sick Leave
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Sign on Bonus
  • Bi-weekly Pay
  • Overtime Eligibility
  • Direct Deposit
  • Credit Union Membership
  • Referral Bonus
  • Minority Lead Workforce
  • Uniforms Provided
  • Fulfilling Work
  • Community Service
  • Safety/Attendance Awards
  • Work-Life Balance
  • Post High School Education Not Required

PARATRANSIT OPERATOR JOB DESCRIPTION

 A Paratransit Bus Operator drives specially equipped Paratransit vans and vehicles over routes that may vary daily in order to effectively serve the transportation needs of people with disabilities, who are the Authority's Paratransit patrons.

ESSENTIAL FUNCTIONS STATEMENT

  • Provides curb-to-curb transportation in a courteous and efficient manner. Operate vehicles and perform all duties in accordance with the rules, regulations, and policies and consistent with the safety and welfare of the general public.
  • Is responsible for the safe operation of paratransit lifts and equipment and maintaining a reasonable schedule.
  • Locate customer addresses through the use of maps, directions, and other aids.
  • Pick up passengers at designated locations, discharge passengers at the destination, collect fares, record time and miles, and provide assistance in loading and securing passengers, when necessary.
  • This position is also responsible for being a source of information for passengers as well as reporting traffic conditions and mechanical problems to appropriate departments.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Tactful - Ability to show consideration for and maintain good relations with others.
  • Responsible -Ability to be held accountable or answerable for one's conduct.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

  • Graduation from high school or equivalent.

B. Required Prior Experience:

  • Must be at least twenty-one (21) years of age,
  • Prefer one year of CDL passenger driving experience

C. Special Requirements, including Licenses and/or Certifications:

  • Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles
  • Must have a good driving record as defined by METRO.
  • Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.
  • Must have the ability to read map coordinates for pick-up’s given by dispatch.

Hours of Work: Variable shifts, 8 hours a day, 5 days of the week for 40 hours. Will include weekends.

JOB DEMANDS

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate the door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration.

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Full Time Bus Operator
North Little Rock
Operations
VIEW DETAILS

Rock Region METRO Job Fair on 
Friday, July 19, 2024, between 12-4 p.m.
Location: 901 Maple Street, North Little Rock, AR 72114


***Sign on Bonus up to $5000***

 Pay $18.40 per hour, pay increases are in accordance with a union contract.

Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles

or

Commercial Learner's Permit (CLP)

EMPLOYEE BENEFITS & PERKS

  • Company Advancement Opportunities
  • Dental, Vision, and Employer Paid Health Insurance
  • Employer Paid Disability & Life insurance
  • 457 (b) Deferred Compensation Retirement Plan
  • Paid Vacation, Paid Holidays & Paid Sick Leave
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Bi-weekly Pay
  • Overtime Eligibility
  • Direct Deposit
  • Credit Union Membership
  • Uniforms Provided
  • Fulfilling Work
  • Community Service
  • Safety/Attendance Awards
  • Home Daily
  • Work-Life Balance

COMPANY SUMMARY

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

JOB SUMMARY

This position is responsible for the safe and timely operation of Fixed-Route buses. During daily operations, this person will be responsible to drive in a safe, courteous, and timely manner while providing customer service in the form of passenger communications including route schedules and times, fare rates and process, and transfer instructions. They may also assist passengers with special needs, including passengers with disabilities. 

RESPONSIBILITIES & DUTIES

  • Operate a city bus
  • Requires sitting for long periods while operating bus.
  • Must meet schedule demands of the particular route
  • Must assist passengers in wheelchairs by securing wheelchair while on the bus.
  • Provide passengers with general information of routes and schedules.

QUALIFICATIONS & SKILLS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

  • Graduation from high school or equivalent

B. Required Prior Experience:

  • Must be at least twenty-one (21) years of age,
  • Prefer one year of CDL passenger driving experience
  • C. Special Requirements, including Licenses and/or Certifications:
  • Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles or Commercial Learner's Permit (CLP)
  • Must have a good driving record as defined by METRO.
  • Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.
  • New operators will start off as an extra board driver, you will work as business demands, typically filling in for days off, vacations, sick days, call-offs, vacated bids, etc.

EMPLOYMENT STATEMENT:

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. 

Strong preference given to local central Arkansas candidates. 

On Demand Driver - Full Time
North Little Rock
METRO Connect
VIEW DETAILS

Rock Region METRO Job Fair on 
Thursday, July 18, 2024, between 12-4 p.m.

Location: Conway City Hall, 1111 Main Street, Conway, AR 72032

On Demand Driver

North Little Rock, AR.

Starting Pay $16.00 per hour

$1000 Sign on bonus!

**Candidate must be able to work evening shifts/weekends**

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

  • Company Advancement Opportunities
  • Dental, Vision, and Employer Paid Health Insurance
  • Employer Paid Disability & Life insurance
  • 457 (b) Deferred Compensation Retirement Plan
  • Paid Vacation, Paid Holidays & Paid Sick Leave
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Sign on Bonus
  • Bi-weekly Pay
  • Overtime Eligibility
  • Direct Deposit
  • Credit Union Membership
  • Referral Bonus
  • Minority Lead Workforce
  • Uniforms Provided
  • Fulfilling Work
  • Community Service
  • Safety/Attendance Awards
  • Work-Life Balance
  • Post High School Education Not Required
  • No DOT physical required
  • No requirement for Commercial Driver’s License (CDL)
  • No requirement for Passenger (P) Endorsement

ON DEMAND DRIVER JOB DESCRIPTION

This position is responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.  In the course of the On Demand Drivers daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects.  When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers' wheelchairs to restraining devices for stabilization during the trip.  In addition, the On Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity.  Further, the Driver will be responsible to provide information to passengers regarding METRO's transit system, and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances.

ESSENTIAL FUNCTIONS

  • Perform visual vehicle inspections and report any mechanical problems or defects
  • Pick up and discharge passengers as directed.
  • Collect fares and transfers, issue transfers, and inspect passes for validity.
  • Operate 2-Way radios to communicate with Dispatch and management
  • Complete written reports on accidents or other unusual incidents in an accurate and timely manner.
  • Perform other customer service activities as necessary.
  • Operate MDT's or electronic communication devices.
  • Provide passengers with general information of routes and schedules.

Knowledge, Skills, and Abilities

  • Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
  • Ability to:
  • learn METRO's policies and procedures,
  • read write and make basic math calculations,
  • work varied hours to cover scheduled operations,
  • exercise good judgment and problem-solving skills,
  • understand and follow oral and written instructions spoken or written in English,
  • operate vehicle safely and efficiently,
  • provide on-time and dependable service to the public,
  • learn about METRO's services,
  • maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions,
  • keep accurate recorded logs of trip information when required.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

  • Graduation from high school or equivalent.

B. Required Prior Experience:

  • Must be at least twenty-one (21) years of age,
  • Prefer three years of experience as a driver
  • One year working with the general public

C. Special Requirements, including Licenses and/or Certifications:

  • Must have a good driving record as defined by METRO.
  • Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
  • Must have the ability to pass a pre-employment background check, a non-DOT medical examination, and drug screen.

 EMPLOYMENT STATEMENT:

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. 

Strong preference given to local central Arkansas candidates.

Service Supervisor
North Little Rock
Rock Region METRO
VIEW DETAILS

Service Supervisor

North Little Rock, AR

Starting Pay $19.00 per hour

Schedule: This position requires working non-traditional and/or odd hours, split-shifts on various days of the week/weekends including holidays. The schedule rotates on the first Monday of each month. Weekly travel between Conway and Little Rock/NLR required.

Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

  • Company Advancement Opportunities
  • Dental, Vision, and Employer Paid Health Insurance
  • Employer Paid Disability & Life insurance
  • 457 (b) Deferred Compensation Retirement Plan
  • Paid Vacation, Paid Holidays & Paid Sick Leave
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Bi-weekly Pay
  • Overtime Eligibility
  • Direct Deposit
  • Credit Union Membership
  • Referral Bonus
  • Minority Lead Workforce
  • Uniforms Provided
  • Fulfilling Work
  • Community Service
  • Safety/Attendance Awards
  • Work-Life Balance
  • Post High School Education Not Required

SERVICE SUPERVISOR JOB DESCRIPTION:

The Service Supervisor supervises day-to-day field operations of the transit bus operators, ensure buses are on schedule and run safely. Provides support and assistance to operators in the performance of their daily duties to maintain an efficient and reliable transit system. Monitors, investigates, and analyzes situations which impact or may impact bus, paratransit, or streetcar service. He or she communicates information and/or recommendations to appropriate management personnel. Interacts with management, dispatchers, operators, other employees, passengers, and the public to coordinate problem resolution, provide information, carry out assignments and maintain high quality and timely transit service.

ESSENTIAL FUNCTIONS:

  • Monitors all phases of revenue service operations, monitors schedule adherence, fare collections, transfer problems, reporting of hazardous conditions and emergencies, and accident investigations.  Reports all delays to Dispatch.  Holds over units to allow more even spacing or headway. 
  • Supervises, instructs, and conducts routine checks of transit operators relative to schedule and route adherence, proper signage, traffic regulations, safety, operating rules and policy compliance, uniform regulation, general appearance, physical condition, customer service, proper fare collection, general demeanor; documents daily activity as required.  Assists, corrects, and/or reports any observed violations; reestablishes schedules in the event of vehicle breakdowns or service delays; responds to and resolves passenger incidents; creates and distributes detours due to accidents or road closures.
  • Monitors radio transmissions and maintains constant contact with transit vehicle operators and dispatchers, to ensure, monitor, and control revenue service operations, and to responds to emergencies and special needs.
  • Assists with accidents/incidents, including handling the collection of photographic evidence, measurements, interviewing of witnesses, provides information for alternative service, any needed on-site assistance and support for operators and emergency personnel; completes initial investigations, and reports for minor/major accidents, collisions, incidents, and injuries throughout the Rock Region Metro transit system.
  • Work in inclement weather and emergency conditions.
  • Drives revenue vehicles and other equipment when necessary.
  • Coordinates with Legal and Human Resources staff, other managers and supervisors regarding incidents, accidents, policies and procedures.

JOB DEMANDS:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit & company vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration. Work under severe weather and emergency conditions. Employees are subject to being called to work in the event of an emergency situation and are expected to perform emergency service duties, as assigned. (Drive a bus, monitor roads under the Inclement Weather Program)

KNOWLEDGE & ABILITIES:

A. Knowledge of:

  • Traffic laws, ordinances, rules and driving courtesies involved in transit operations.
  • Principles and practices of good customer service.
  • Safe driving practices.
  • Basic computer knowledge and skills. (Managing files, folders, shortcuts and the use of various software applications)
  • Well versed in Microsoft Office software (Word, Excel and Outlook.)

B. Ability to:

  • Learn METRO’s policies and procedures.
  • Fluently read, write, and speak English.
  • Read, write, and make basic mathematical calculations.
  • Work varied hours to cover scheduled operations.
  • Work in inclement weather conditions, emergency conditions and stressful situations.
  •  Mitigate, and deescalate hostile situations involving the public, law enforcement personnel and employees.
  • Exercise good judgment and problem-solving skills.
  • Understand and follow oral and written instructions spoken or written in English.
  • Operate vehicles safely and efficiently.
  • Act in a confident manner to facilitate completion of a work assignment or to defend a position or idea.
  • Learn METRO’s transit routes and schedules.
  • Maintain a friendly, courteous, and professional demeanor when interacting with the public, passengers, and fellow employees using tact, diplomacy and patience.
  • Identify and correct conditions that affect employee and public safety.
  • Address customers’ needs while following company procedures.
  • Find solutions for or to deal proactively with work-related problems.

MINIMUM QUALIFICATIONS:

 Any combination of education and experience that would likely provide the required knowledge and abilities:

A. Education:

  • Graduation from high school or equivalent.

B. Prior Experience:

  • Two (2) years of bus operating or fleet dispatching experience or closely related experience and one (1) year of experience working with the general public.
  • One (1) year of supervisory or management experience, preferably in the transit/transportation industry.

C. Special Requirements, including Licenses and/or Certifications:

  • Must have a good driving record as defined by METRO.
  • At the time of application, must possess a valid Class B Driver’s License, and must have the ability to obtain and maintain a valid Class B CDL with passenger endorsement, issued by the Arkansas Department of Motor Vehicles.
  • Must be 21 years of age.
  • Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.

Customer Service Call Center Representative
North Little Rock
Public Relations
VIEW DETAILS

Customer Service Call Center Representative

North Little Rock, AR.

Starting Pay $17.50 – 19.00 per hour

Call Center Hours: 5:00am – 8:00pm Mon-Sat, 8:00am – 7:00pm Sun

Employees must be able to work any of the listed shifts and be able to work a rotating on-call schedule to cover unexpected call center staffing shortages.

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

  • Company Advancement Opportunities
  • Dental, Vision, and Employer Paid Health Insurance
  • Employer Paid Disability & Life insurance
  • 457 (b) Deferred Compensation Retirement Plan
  • Paid Vacation, Paid Holidays & Paid Sick Leave
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Bi-weekly Pay
  • Direct Deposit
  • Credit Union Membership
  • Referral Bonus
  • Minority Lead Workforce
  • Fulfilling Work
  • Work-Life Balance

CUSTOMER SERVICE CALL CENTER REPRESENTATIVE JOB DESCRIPTION

The METRO customer service call center representative represents Rock Region METRO on frontline, inbound calls from the general public. The CS call center representative reports to and assists the customer service manager with assisting transit riders with trip-planning; discount fare applications; general service questions; scheduling paratransit and microtransit trips; troubleshooting problems tied to METRO’s bus- and streetcar-tracking smartphone app, fare payment smartphone app and microtransit ride-hailing smartphone app; and logging and investigating customer requests and concerns, as well as responding to non-rider transit inquiries or forwarding the inquiries to the appropriate METRO team member. This is a support position for persons interested in helping people from all walks of life successfully use the public transit system to meet their needs. The successful candidate will have an enthusiasm and aptitude for public service and genuine interest in public transit. The CS call center representative is part of an on-site (non-remote) Customer Call Center team, who reports to the customer service manager.

KEY SUCCESS FACTORS:

  • Professional, knowledgeable and friendly representation of METRO
  • Timely answering of all incoming customer calls
  • Efficient use of time for individual support of team call flow goals
  • Thorough, accurate knowledge of all transit services and how to use the transit system
  • Successful, thorough resolution of customer problems
  • Accurate, timely records data-entry
  • Quality rider and community relationships built on excellent customer service
  • Drive to keep pace with established benchmarks and exceed personal best

ESSENTIAL FUNCTIONS:

  • Learn how to trip-plan, match appropriate services for transportation needs and check for active service alerts; all aspects of public transit paratransit service requirements and Title VI processes; long-term transit planning service aspects as related to community requests; appropriate channels for escalating customer service concerns; fare products, pricing and formats; how to log and reconcile Lost and Found items; all Code of Conduct policies and all operations team responsibilities to be able to adequately explain transit system policies to customers and follow enforcement protocols.
  • Answer inbound customer calls regarding all aspects of Rock Region METRO’s public transit service in a friendly, knowledgeable, accurate and timely manner.
  • Accurately and quickly log the nature of customer calls within a customer service database for planning purposes and tracking and resolution of problems.
  • Correctly identify the nature of a customer’s need, trouble-shoot for the right solution for the situation and demonstrate superior judgement to assist the customer, while maintaining agency policies and delivering consistent support to customers.
  • Perform needed preliminary fact-finding for items that require investigation performed by another team member.
  • Outline and demonstrate when applicable appropriate self-help resources for customers.
  • Resolve each customer interaction with a discussion recap, noting any next steps, if applicable.
  •  Operate multiple software platforms to perform daily work. (Training is provided.)
  •  Ensure canceled trips are communicated to the appropriate dispatch team (paratransit or microtransit) in a timely manner.
  • Demonstrate respect for customer diversity, with an inclusive attitude and consistent, polite and professional approach to all customer interactions.
  • Proactively communicate common rider questions and concerns to the customer service manager.
  • Engage in all provided transit and customer service training, including de-escalation tactics.
  • Must be able to work a rotating on-call schedule to cover unexpected call center staffing shortages. 

STATUS AND SCOPE: 

  • Reports to: Call Center Manager
  • Direct Reports: None
  • Knowledge of Rock Region METRO’s mission and operations
  • Knowledge of central Arkansas street grid, particularly that of Little Rock, North Little Rock, Conway, Jacksonville and Sherwood
  • Knowledge of basic computing skills and customer service software
  • Ability to work independently within a collaborative environment and support coworkers when needed
  • Ability to adapt to a high-call-volume, ever-changing, fast-paced environment
  • Ability to immediately respond to direction
  • Ability to lend an empathetic ear, combined with an agency perspective
  • Ability to maintain a calm, polite demeanor when speaking to disgruntled customers
  • Ability to submit complete, accurate and timely reports
  • Skilled in problem-solving
  • Skilled in professional, tactful, and diplomatic interpersonal communication
  • Skilled in excellent verbal communication and listening
  • Skilled in reasoning
  • Skilled in demonstrating compassion for others
  • Skilled in determining when a situation requires escalation


COMPETENCIES: 

  • Ability to work in a fast-paced setting, process work rapidly, set priorities and work under pressure, all while maintaining accuracy of work and completion of assigned tasks
  • Ability to interpret data, apply logic and trouble-shoot
  • Ability to learn new and emerging technology quickly
  • Ability to meet deadlines while multi-tasking
  • Commitment to being a reliable, people-oriented, inclusive team player who embraces diversity and demonstrates a passion for providing excellent transit customer service

QUALIFICATIONS:

  • High school diploma or GED equivalent and one year of work experience in customer service work involving the general public or any equivalent combination of related training and experience
  • Ability to quickly learn new software systems.
  • Familiarity with how to trouble-shoot technology-related problems (specifically, help riders identify what type of smartphone they have, what their smartphone operating system is and what versions of METRO-related apps they have).

EMPLOYMENT STATEMENT:

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Recruitment & HR Coordinator
North Little Rock
Human Resources
VIEW DETAILS

Recruitment & HR Coordinator

Location: North Little Rock, AR. (Non-remote position)

Salary: $45,000

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

  • Company Advancement Opportunities
  • Dental, Vision, and Employer Paid Health Insurance
  • Employer Paid Disability & Life insurance
  • 457 (b) Deferred Compensation Retirement Plan
  • Paid Vacation, Paid Holidays & Paid Sick Leave
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Bi-weekly Pay
  • Direct Deposit
  • Credit Union Membership
  • Referral Bonus
  • Minority Lead Workforce
  • Fulfilling Work
  • Work-Life Balance

RRM currently seeks a Human Resources professional to fulfill the role of Recruitment & HR Coordinator.  The Recruitment & HR Coordinator will research, develop, and implement effective recruiting and staffing strategies to attract a diverse pool of qualified and capable talent for the organization. This position will also assist with payroll processing and benefits administration.  They will serve as liaison between management and employees. This position will work very closely with the Human Resources Manager.  The Recruitment & HR Coordinator will exhibit the highest level of integrity, hospitality, and customer service by providing prompt, professional, friendly and efficient service to our employees, brokers and external partners.

REQUIRED ATTRIBUTES

  • Passionate about helping and serving others, with a strong sense of empathy and humility
  • Deep understanding of the sense of urgency that is required when handling employee benefits, payroll and compliance related work
  • Excellent interpersonal skills and ability to communicate effectively with team members across all levels
  • Excellent written and verbal communication and a professional demeanor
  • Team culture-inclusive, accountable, and supportive
  • Outstanding work ethic, entrepreneurial and excited to be an integral part of a rapidly growing company
  • Resourceful, solution oriented and self-directed
  • Adaptable, flexible and able to put out many fires on any given day
  • Systems and process oriented
  • Proactive and reliable to fellow team members and managers
  • Impeccable attention to detail and minimal errors
  • Able to manage a heavy workload and fast pace, prioritize well and meet deadlines

REQUIRED EXPERIENCE AND SKILL SET

  • BA/BS degree in Human Resources, Business Administration or other related field
  • Three plus years’ experience in human resources, specifically in employee benefits administration and labor law compliance. PHR/SHRM-CP certified a plus.
  • Two years successfully managing all phases of the recruitment and hiring process in a fast-paced environment screening and hiring a high volume of candidates strongly preferred
  • Experience in ensuring compliance with the Affordable Care Act and State/County (COBRA, Paid Sick Leave, Commuter Benefits, etc.) preferred
  • Ability to research, interpret and communicate complex policies and employment related laws
  • Advanced computer skills, including ability to create reports in Excel, edit PDF documents, and learn to use new technology independently and quickly
  • Advanced writing, copywriting, editing and formatting skills, including an eye for good design and aesthetics
  • Bilingual (written and conversational) in Spanish strongly preferred
  • Performs other duties as assigned

RESPONSIBILITIES OF THE RECRUITMENT & HR COORDINATOR

BENEFITS

  • Serves as subject matter expert and consults with management and staff regarding employee relations, equity and general human resource policies and procedures and regulatory compliance issues.
  • Serves as the lead recruiter for the organization.
  • Will research, develop, and implement effective recruiting and staffing strategies to attract a diverse pool of qualified and capable talent for the organization.
  • Develops, facilitates, and implements all phases of the recruitment process.
  • Responsible for job posting and advertisement processes.
  • Assists with the interview process, attending and conducting interviews with managers, directors, and other company executives.
  • Attends and participates in onsite and offsite job fairs and recruiting sessions
  • Develops and disseminates communications, including administrative directives, procedures, forms, brochures, etc. in various formats on policy/procedural changes, current and new legislation to promote and encourage compliance.
  • Provide ongoing customer service support to management and employees on all benefits, options, questions and requests for support. Handle all inquiries, discrepancies and complaints promptly and professionally.
  • Prepare monthly, quarterly and annual reports required by law to be filed with federal, state and local agencies, (Internal Revenue Service, Department of Labor, Office of Labor Standards Enforcement, etc.)
  • Stay abreast of updates and changes to laws and ordinances pertaining to benefits, provide updates to team and recommend necessary or suggested changes to maintain compliance with ever-changing legal landscape.

PAYROLL

  • Conduct payroll administration by entering data into the payroll system, ensuring that all employees are paid accurately and according to company policies and laws. Includes processing new hires, transfers, and pay rate changes, leaves of absence, direct deposits, terminations, bonuses, PTO, and sick leave. Track and manage documentation of all following company protocol.
  • Maintain all employee files and benefits enrollments in HR database, on company server and hard copy files. Ensure confidentiality, compliance, and accuracy.
  • Process federal, state and company leave of absences ensuring compliance, accuracy and timeliness.
  • Prepare reports as needed or requested by internal team, or as required for compliance reporting (i.e.: Bureau of Labor Statistics, EEOC, Department of Labor, etc.)

GENERAL HUMAN RESOURCES ADMINISTRATION

  • Conduct payroll administration by entering data into the payroll system, ensuring that all employees are paid accurately and according to company policies and laws. Includes processing new hires, transfers, and pay rate changes, leaves of absence, direct deposits, terminations, bonuses, PTO, and sick leave. Track and manage documentation of all following company protocol.
  • Maintain all employee files and benefits enrollments in HR database, on company server and hard copy files. Ensure confidentiality, compliance, and accuracy.
  • Process federal, state and company leave of absences ensuring compliance, accuracy and timeliness.
  • Prepare reports as needed or requested by internal team, or as required for compliance reporting (i.e.: Bureau of Labor Statistics, EEOC, Department of Labor, etc.)

*The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.*

 

 

Benefits

METRO offers its employees competitive salaries and an attractive benefit package which includes:

  • Growth potential
  • Medical, vision and dental health insurance
  • Life insurance
  • 457 Deferred Compensation retirement plan
  • Paid vacation, holidays and sick leave
  • In-house training opportunities
  • Transit passes for employees and/or eligible dependents

Application Submission Instructions

METRO has transitioned to an online application process. To apply for a posted vacancy, an applicant may:

  • Click “View Details” under the position for which you are applying.
  • Read the job description fully before applying.
  • Click the blue “Apply Now” button when ready to apply.
  • Begin entering information in the online application.
  • Please note: There is an option to upload or copy and paste resumes and cover letters.
  • Once the application is completed and reviewed, click “Submit Application.”
  • Please Note: Applicants will receive an automatic email message once the application has been successfully submitted.

Submitting both an application and resume is not required; however, submitting both is encouraged. If applying for an operator position, a supplemental questionnaire is required along with an application and/or resume. (The supplemental questionnaire is included in the online application process.)

Instructions and Tips for Applying

To make your resume or application as effective as possible at METRO, the Human Resources Department offers the following suggestions:

• Always include specific dates of employment on your resume or application.
• Describe your work duties thoroughly and specifically.
• Be sure to include a reference to the position on your resume, cover letter or application so that it will be matched to the proper position.
• Clearly indicate contact information. Include your name, an email address and phone number at which you can be reached. Also, please clearly indicate work phone numbers if you choose to include one.
• Only apply for posted positions.
• Fill out the application completely and legibly.

Don’t have access to a computer? Free Internet access is available at public librarys and American Job Centers. Should you use one of these locations, make sure you have a USB drive (sometimes called a flash drive or thumbnail drive). This will allow you to bring or save your resume information when working on a public computer. USB drives are inexpensive and can be found at common retail stores.

Don’t have an email address? Click here for a list of free web-based email providers, including popular services such as Gmail and YahooMail.

Need easy access to your resume? Google Docs is a free, web-based word processor that allows you to create and edit documents online and export them as PDFs for job applications.

Virtual Job Interviews

Are you out of state? Do you have an interest in working for METRO? Please contact our recruitment and human resources coordinator at 501-375-6717 Ext. 1264 or email humanresources@rrmetro.org to set up an appointment.

Equal Employment Opportunity/Affirmative Action
2023 Policy Statement

Rock Region Metropolitan Transit Authority (METRO) management and staff pledge their continued support to the Federal Transit Administration’s (FTA) program on equal employment opportunity (EEO) affecting employment practices, to include recruitment, selection, promotions, terminations, transfers, layoffs, compensation, training, benefits, and other terms and conditions as set forth under the requirements of Circular 4704.1A; revised on April 20, 2017.

METRO is firmly committed to a policy of equal employment opportunity and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based on merit, experience and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

METRO is firmly committed to a policy of equal employment opportunity and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based on merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

METRO is further committed to undertake an affirmative action program, including recommended goals and timetables, to effectively advance program objectives.

METRO will not tolerate the harassing of any individuals with regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Such conduct is cause for disciplinary action up to and including dismissal.

Ryan Bergren, procurement agent, serves as the Equal Employment Opportunity Officer for the organization and has been delegated responsibility for developing and monitoring equal employment opportunity programs. However, management personnel at every level shares in the responsibility for promoting equal employment opportunity and ensuring requisite compliance. Officials, managers and supervisors will be evaluated on the efforts they expend to insure the success of the EEO program the same as their performance on other organizational goals.

Any applicant or employee who believes they have been subject to discrimination has the right to file a complaint with the EEO Officer and/or the Equal Employment Opportunity Commission located at 820 S Louisiana Street #200 in Little Rock.

Successful achievement of EEO goals will provide benefits to recipients, subrecipients, and contractors through fuller utilization and development of previously underutilized human resources.

Justin Avery, Chief Executive Officer, Rock Region METRO

Feb. 27, 2023

Drug and Alcohol Statement Policy

All employees of Rock Region METRO must abide by the terms of the Drug-Free Workplace Act Policy Statement as a condition of employment.

Contact

Questions should be directed to humanresources@rrmetro.org. Regretfully, due to the high volume of resumes METRO receives, it is not possible for our team to respond to individual inquiries about the status of a resume or search. You will be contacted by a hiring manager if you are selected for an interview. METRO will use email messages to communicate important job information related to application status, testing and interviews. As such, please ensure you verify the email address on your application, and check your email frequently, including your spam and junk folders. To apply online, you will need access to the Internet and an email account.

For more information, or to request this document in an alternate format or translated into another language, please call 501-375-6717.

Para obtener más informacion, o para solicitar este documento en un formato alternativo o traducico a otro idioma, llame al 501-375-6717.

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