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Careers

At Rock Region METRO, you will find a diverse workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm and ambition that each person brings. We place no limits to what you can achieve at METRO.

We respect and value our employees because we know that we couldn’t do what we do without them. If you would like to work in an innovative and diverse organization and are looking for a challenging opportunity to make an impact, we want to talk to you. Rock Region METRO is an Equal Opportunity Employer. We offer competitive salaries and an attractive benefits package, including career development; medical, vision and dental health insurance; life insurance; 457 deferred compensation retirement plan; paid vacation, holidays and sick leave; and transit passes for employees and eligible dependents.

We’re Hiring Operators and Drivers!

Want good pay, the chance to get a $1,000 sign-on bonus ($5,000 sign-on bonus for fixed route operators with CDLs in hand; $2,500 sign-on bonus for paratransit operators with CDLs in hand) and a job you’ll love? Do you love to drive and serve as a community helper? Want a stable job with upward mobility? Apply today for a Rock Region METRO operator or driver position!

Operators and drivers are needed for the METRO Local fixed route bus service, METRO Streetcar service, METRO Links paratransit service and METRO Connect on-demand microtransit service.

  • Excellent Benefits, Including Health Care
  • Paid Training and Equipment Provided
  • Flexible Schedule for Non-CDL Part-Time Jobs
  • Non-CDL and CDL Positions Available; Current CDL with Passenger Endorsement Preferred
  • Must Pass Criminal Background, Drug Test and DOT Physical
  • Starting Pay $15-16/Hour for METRO Connect Microtransit Drivers

Schedule an appointment with Human Resources via humanresources@rrmetro.org or 501-375-6717 Ext. 1264.

Paratransit Scheduler- Part-Time
North Little Rock
Links Paratransit
VIEW DETAILS

Essential Functions
Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Computer and Customer Service Skills are critical to this position as well as knowledge of the streets in the Links service area (Little Rock/North Little Rock).  

 Rate of pay: $16.00 - $17.00/Hourly

Schedule: Sun 1-6pm, Mon - Thurs 1-7pm This position requires working a flexible schedule that varies including evening shifts on various days of the week, holidays, and some weekends.

Essential Functions:

  • Effectively communicate with drivers via radio & phone
  • Assist the Paratransit Dispatcher dispatching when needed
  • Keep routes updated & on time, which includes insertions and cancellations are relayed to driver in a timely manner.
  • Operate 2-way radio to communicate with Drivers
  • Respond to driver requests for assistance.
  • Provide customers with general information

Qualifications:

  • Graduation from high school or equivalent; two years of college preferred
  • Three (3) years of verifiable dispatching experience and one (1) year of experience working with the general public
  • Good time management and multi-tasking skills
  • Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening
  • Good computer skills
  • Traffic laws, ordinances, rules and driving courtesies involved in transit operations
  • Principles and practices of customer service
  • Dispatch & Scheduling application
  • Read, write, and make basic mathematic calculations
  • Exercise good judgment and problem-solving skills
  • Understand and follow oral and written instructions spoken or written in English
  • Provide on-time and dependable service to the public
  • Learn METRO’s transit routes and schedules
  • Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions
  • One (1) year of dispatching experience
  • Good language and composition skills
  • Ability to read maps; familiarity with streets and landmarks in the LR/NLR area
  • Math and record-keeping skills
  • Excellent public relations skills, clear speaking voice
  • Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions.

 

METRO Connect Dispatcher- Part-Time
North Little Rock
VIEW DETAILS

Operations Dispatcher – Connect

BRIEF DESCRIPTION:

Supervise and coordinate daily activities of METRO's Connect vehicle operators. Ensures Connect operations are operating efficiently and adhering to policies and procedures. Assists with customer

ESSENTIAL FUNCTIONS:

  • Effectively communicate with drivers via radio & phone
  • Plan work assignments and equipment allocations to meet transportation & operation needs.
  • Maintain or verify records of time, deviations in schedule, equipment problems, customer complaints, and other records pertaining to operations.
  • Operate 2-way radio to communicate with Drivers
  • Prepare, compile, and submit reports on work activities, operations, production, and work­ related accidents.
  • Respond to driver requests for assistance
  • Provide customers with scheduling assistance and general information

Job Demands:

Physical and Mental Requirements:

This position requires working various shifts on various days of the week, including holidays and some weekends. Work is primarily performed in an office setting. While performing the duties of this job, the incumbent must: Regularly hear, sit, and reach with hands and arms. Finger and manual dexterity are regularly needed to operate computers and radios. Frequently talk, walk, and use hands to handle or feel objects. Have a high degree of memory and concentration.

Knowledge and Abilities:

A. Knowledge of:

  • Traffic laws, ordinances, rules, and driving courtesies involved in transit operations.
  • Principles and practices of customer service.
  • Dispatching principles and practices.

B. Ability to:

  • Learn METRO’s policies and procedures.
  • Read, write, and make basic mathematic calculations.
  • Exercise good judgment and problem-solving skills.
  • Understand and follow oral and written instructions spoken or written in English.
  • Provide on-time and dependable service to the public.
  • Learn METRO’s transit routes and schedules.
  • Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions.

 

Minimum QualificationsAny combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A. Required Education:

  • Graduation from high school or equivalent.

B. Preferred Prior Experience:

  • Three (3) years of verifiable dispatching experience and one (1) year of experience working with the general public.
  • Prefer experience in a transit operations position.

C. Special Requirements, including Licenses and/or Certifications:

  • Strong skills with time management and work prioritization.
  • Basic computer knowledge and skills. (Managing files, folders, shortcuts, and the use of various software applications).
  • Well-versed in Microsoft Office software (Word, Excel, and Outlook.)
  • Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.

Eligible for a full benefits package that includes health insurance, dental insurance, vision insurance, life insurance, paid sick, paid vacation, paid holidays. 

Pay: $16.00 - $17.00 HR

The person selected to fill this position must be flexible.  The current shift is any day during the week as the day(s) are subject to change with the hours anywhere between 4:30 am- 8:30am. Saturday and Sunday 7:30 am - 5:30pm. 

On Demand Driver - Full Time
North Little Rock
METRO Connect
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On-Demand Driver - Full Time - No CDL Required

Sign on Bonus of $1,000 for new On Demand Drivers plus full benefits. 

Company Overview

Rock Region METRO (METRO) is the transit authority for the central Arkansas metropolitan area, and includes METRO Fixed-Route bus service, Links Paratransit service, the Little Rock and North Little Rock Streetcar service; plus, new innovative services such as the On Demand and Micro-transit service.  As METRO grows, we are implementing new innovative and cost-effective services that better connect our passengers with other METRO services.  

Job Summary

The On Demand Driver will be responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.  In the course of the On Demand Drivers daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects.  When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers' wheelchairs to restraining devices for stabilization during the trip.  In addition, the On Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity.  Further, the Driver will be responsible to provide information to passengers regarding METRO's transit system, and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances. 

Essential Functions

  • Perform visual vehicle inspections and report any mechanical problems or defects
  • Pick up and discharge passengers as directed.
  • Collect fares and transfers, issue transfers, and inspect passes for validity.
  • Operate 2-Way radios to communicate with Dispatch and management
  • Complete written reports on accidents or other unusual incidents in an accurate and timely manner.
  • Perform other customer service activities as necessary.
  • Operate MDT's or electronic communication devices.
  • Provide passengers with general information of routes and schedules..

Physical and Mental Requirements

This position requires the working of non-traditional hours, split-shifts on various days of the week, including weekends and holidays.  Work is primarily performed in and around vehicles, and will require work out-of-doors particularly while assisting passengers with wheelchairs of other special needs.  The successful On Demand Driver must regularly hear, sit, reach with hands and arms, and use leg/feet to reach or handle vehicle controls.  Regularly exert physical effort, and routinely display manual dexterity.  This person sill frequently talk, walk, and use hands to grasp or feel objects or controls.  Further, they will regularly be required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs.  Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Regularly be exposed to fumes, odors, and moderate noise.  Have a high degree of memory and concentration.

Knowledge, Skills, and Abilities

  • Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
  • Ability to:
  • learn METRO's policies and procedures,
  • read write and make basic math calculations,
  • work varied hours to cover scheduled operations,
  • exercise good judgment and problem-solving skills,
  • understand and follow oral and written instructions spoken or written in English,
  • operate vehicle safely and efficiently,
  • provide on-time and dependable service to the public,
  • learn about METRO's services,
  • maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions,
  • keep accurate recorded logs of trip information when required.

.Benefits and Perks

  • Hourly full-time rate starting at $15.00 / hour
  • No requirement for Commercial Drivers License (CDL)
  • No DOT physical required
  • No requirement for Passenger (P) Endorsement
  • Sponsored Benefits provided including medical, dental, disability, and 457(b) retirement plan.

Minimum Qualifications: 2 years of driving experience

  • Graduation from high school or equivalent
  • Three years of experience as a driver
  • One year working with the general public
  • Must have a good driving record as defined by METRO
  • Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
  • Must pass post-offer, pre-employment background investigations and a drug screen

METRO has reviewed this job description to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employee's ability to perform the position as described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional function and requirements may be assigned by supervisors as deemed appropriate.  This document does not represent a contract of employment and METRO reserves the right to change this job description and/or assign tasks for the employee to perform, as METRO may deem appropriate.

Rock Region METRO is an equal opportunity employer, and is firmly committed to a policy of equal employment opportunity, and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Starting Pay at $15.00 / Hour

Assistant Director of Finance
North Little Rock
Finance & Administration
VIEW DETAILS

Starting salary $75,000-$83,000 based on qualifications and experience. Full package of benefits including: health, vision, dental, life, retirement, paid vacation, & paid sick leave.

BRIEF DESCRIPTION:

The purpose of this position is to process accounting information for Rock Region METRO. This is accomplished by utilizing governmental accounting principles and practices and adhering to Federal Transit Administration requirements to review information, including summarization, analysis, interpretation, and representation in different formats. This position supervises the grants accountant and provides backup for the Chief Financial Officer. This position is responsible for the yearly preparation of the budget document.

ESSENTIAL FUNCTIONS:

Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Additionally, please be aware of the legend below when referring to the physical demands of each essential function.

   
  • Enhances, and/or develops, implements, and enforces policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the organization.
  
   
  • Under direction of CFO, plans, organizes, directs and coordinates the cash management, investment, financing and banking/operational programs of Rock Region METRO while maintaining uniform system of accounts records as required by the Federal Transit Administration.
  
   
  • Under direction of CFO, maintains, reviews, and updates the annual budget report, capital financial budget, streetcar 20-year capital plan, and NTD annual report.
  
   
  • Supervises the Grants Accountant and is responsible for regular performance reviews. Also, assists in the development of federal financial reports, milestone progress reports, and annual competitive grant applications.
  
   
  • Monitors, reviews, and reports on the ridership and usage characteristics of the University UPASS program. Also, responsible for distribution of reports to staff and local officials.
  
   
  • Coordinates with department directors to adopt and review department goals and objectives.
  
   
  • Implements and supervises the vanpool program reporting requirements including compliance with federal laws, federal grant drawdowns, NTD reporting, and distribution of reports and data to local officials.
  
       

JOB REQUIREMENTS:

  • Four (4) years of college resulting in a Bachelor’s degree or equivalent from an accredited college or university in Accounting, Finance, Business Administration, Public Administration or a related field is required. Master’s degree in accounting or other relevant professional/graduate degree is a plus. Certified Public Accountant (CPA) license or other relevant designation is a plus. Equivalent combination of education and experience that provides the required knowledge, skills and abilities will be considered.
  •  A minimum of five (5) years of progressively responsible experience in financial and accounting administration. Previous management experience is preferred.
  •  This position supervises the grants accountant.
 
  • Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.
 
  • The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. The assignment is usually reviewed upon completion.
 
  • Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.
 
  • Position has fiscal responsibility under direction of the CFO. Assures that appropriate linkages exist between budget, funding limitations and service levels, to meet specific departmental and organizational goals. Monitors progress toward fiscal objectives and adjusts plans as necessary to reach them. Directs the preparation of agency financial statements and budget reports.
 
  • Advanced - Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents. Ordinarily, such education is obtained at the college level or above. However, it may be obtained from experience and self-study.
 
  • Advanced - Ability to apply fundamental concepts of theories, work with advanced mathematical operations methods, and functions of real and complex variables. Ordinarily, such education is obtained at the college level or above. However, it may be obtained from experience and self-study.
 
  • Advanced - Ability to write editorials, journals, speeches, manuals, or critiques. Ordinarily, such education is obtained at the college level or above. However, it may be obtained from experience and self-study.

KNOWLEDGE

  • Broad, in-depth knowledge of the principles and practices of accounting.
  • Knowledge of the entire accounting cycle including, preparing journal entries and adjustments, monthly financial statements and special purpose reports.
  • Knowledge of all finance department operations including revenue, payroll, purchasing/accounts payable, fixed assets, grants administration.    
  • Agency policies, procedures and functions.
  • Knowledge of the organization and operations of administrative programs.
  • Laws, ordinances, rules, regulations, and codes applicable to the functional areas.
  • Budget development and administration.
  • Knowledge of automated financial and accounting reporting systems.
  • Knowledge of federal financial regulations.
  • Highly developed communication and presentation skills, both oral and written.
  • Knowledge of public financing strategies and techniques.   

                                                                          SKILLS & ABILITES            

  • Advanced skills in Microsoft Word and Excel software
  • Specialized software related to functional area
  • Establish and maintain effective relationships with other management staff, employees, and the general public in a team-oriented environment
  • Present facts and recommendations effectively in oral and written form
  • Professionally maintain composure and effectiveness under pressure and changing conditions
  • Gather, assemble, analyze and evaluate financial information and make strategic analyses and financial projections
  • Interpret and apply laws, rules and regulations impacting the agency’s finances
  • Display willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions
  • Prioritize and plan work activities, uses time efficiently and develops realistic action plans
  • Make comprehensive records and reports
  • Establish and maintain cooperative working relationships
  • Handle difficult people and situations
  • Learn agency and department operating policies, procedures, systems, methods and tasks

Rock Region Metro is an equal employer, and considers all qualified candidates regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Diesel Mechanic
North Little Rock
Maintenance
VIEW DETAILS

Description:

This position is responsible for preventative maintenance, maintenance repairs, and inspections on METRO buses and vehicles. This includes conducting detailed inspections as well as removing, repairing, and replacing parts and components as necessary, while using tools and equipment in a safe and professional manner. Also maintains a clean, efficient, and safe shop area. This is a safety sensitive position subject to the rules and regulations of the METRO Drug and Alcohol Policy.

Job Demands:

Physical and Mental Requirements:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Performs various physical duties to successfully complete job responsibilities. These can include, but are not limited to, bending, stooping, reaching, laying down, twisting, lifting and carrying various-sized and weighted object up to 70 pounds. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration.

Knowledge and Abilities:

A. Knowledge of:

  • Mechanical principles for diesel and gas engines, fluid systems, electrical, power train, chassis, and preventative maintenance inspections.
  • Braking, heating, air conditioning, hydraulic systems, and transmissions.
  • Safe driving practices.

B. Ability to:

  • Learn METRO’s policies and procedures.
  • Read, write, and make basic mathematic calculations.
  • Work varied hours to cover scheduled operations.
  • Exercise good judgment and problem-solving skills.
  • Understand and follow oral and written instructions spoken or written in English.
  • Efficiently manage time and workload, which includes prioritizing, organizing, and following-through on a variety of tasks, assignments, and projects to meet deadlines.
  • Bend, stoop, reach, twist, and push/pull and lift up to 85 pounds in a proper safe manner.
  • Take initiative and be a productive, contributing member of a team.
  • Operate vehicles safely and efficiently.

Minimum QualificationsAny combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A. Required Education:

  • Graduation from high school or equivalent.

B. Required Prior Experience:

  • Must be at least twenty-one (21) years of age
  • Three (3) years of verifiable mechanical experience. Diesel mechanic experience a major plus

C. Special Requirements, including Licenses and/or Certifications:

  • Must have a good driving record as defined by CATA.
  • At the time of application, must possess a valid Class C Driver’s License, and must have the ability to obtain and maintain a valid Class B CDL with passenger endorsement, issued by the Arkansas Department of Motor Vehicles.
  • Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.

Pay: $24.15 hr Depending on Experience

Evening/Night Shift: 4:00pm to 12:30am and weekends. Full package of benefits including health, vision, dental, retirement, paid vacation and sick leave.

 

Paratransit Operator
North Little Rock
Links
VIEW DETAILS

Full package of benefits; health, dental, vision, life, deferred compensation, paid vacation, paid sick time, paid holidays. Starting pay is $16.01 per hour, thereafter, the rates are in accordance with the union contract.

Sign-on bonus of up to $1,000-$2,500 for new paratransit operators. 

Essential Functions
Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

QUALIFICATIONS
A high school diploma or equivalent is required. Two years of driving experience required, with at least six months experience driving vans, or larger vehicles, in heavy traffic, preferred. A valid Commercial Driver's License (CDL), Class A, B, or C with a Passenger endorsement is required to operate vehicles. Knowledge of the Paratransit requirements defined in the Americans with Disabilities Act of 1990 (ADA) preferred.

BASIC FUNCTIONS
• A Paratransit Bus Operator drives specially equipped Paratransit vans and vehicles over routes that may vary daily in order to effectively serve the transportation needs of people with disabilities, who are the Authority's Paratransit patrons.
• Provides curb-to-curb transportation in a courteous and efficient manner. Operate vehicles and perform all duties in accordance with the rules, regulations, and policies and consistent with the safety and welfare of the general public.
• Is responsible for the safe operation of paratransit lifts and equipment and maintaining a reasonable schedule.
• Locate customer addresses through the use of maps, directions, and other aids.
• Pick up passengers at designated locations, discharge passengers at the destination, collect fares, record time and miles, and provide assistance in loading and securing passengers, when necessary.
• This position is also responsible for being a source of information for passengers as well as reporting traffic conditions and mechanical problems to appropriate departments.

SPECIAL REQUIREMENTS

  • Must pass a physical examination, including drug/alcohol screen 
  • Must have a favorable job history and satisfactory references 
  • Employees must have the ability to arrive at work on time to permit maintenance of schedules
  • Must have the ability to read map coordinates for pick-ups’ given by dispatch.

Job Demands:
Physical and Mental Requirements:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate the door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration.

Hours of Work: Variable shifts, 8 hours a day, 5 days of the week for 40 hours. Will include weekends. 

 

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Fixed Route Bus Operator - Part Time
North Little Rock
Fixed-Route
VIEW DETAILS

POSITION  SUMMARY
Provides transportation needs of the community by driving a Fixed Route schedule. Operates bus in a safe and efficient manner. Provides Customer Service by informing passengers of other routes schedules, fares, and transfer information. Assist passengers with special needs.
 Hours vary, shifts may be as early as 4:30am and end as late as 9:00 pm.

ESSENTIAL FUNCTIONS STATEMENT

  • Operate a city bus
  • Requires sitting for long periods while operating bus.
  • Must meet schedule demands of the particular route
  • Must assist passengers in wheel chairs by securing wheel chair while on the bus.
  • Provide passengers with general information of routes and schedules.

POSITION QUALIFICATIONS

  • Accountability  - Ability to accept responsibility and account for his/her actions.
  • Accuracy- Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral- Ability to communicate effectively with others using the spoken word.
  • Conflict Resolution -Ability to deal with others in an antagonistic situation.
  • Customer Oriented- Ability to take care of the customers' needs while following company procedures.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Empathetic- Ability to appreciate and be sensitive to the feelings of others.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Honesty I Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
  • Reliability- The trait of being dependable and trustworthy.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Tactful - Ability to show consideration for and maintain good relations with others.
  • Responsible -Ability to be held accountable or answerable for one's conduct.

MINIMUM REQUIREMENTS

  • Education : High School Graduate or General Education Degree (GED)
  • Experience: Prefer one year of Commercial Driving (CDL) driving experience
  • Certificates a Licenses: Class "B" CDL with a Passenger (P) endorsement
  • Excellent Customer Service
  • Must be able to work to work a full 8 hour shift for under 30 hours a week

JOB DEMANDS

Physical and Mental Requirements:
This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration. Must be able to work overtime as specified in the CBA.

No health and welfare benefits, but some opportunity for paid holidays. Starting pay $17.43 per hour, thereafter, the rates are in accordance with union contract.

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Fixed-Route Bus Operator
North Little Rock
Fixed-Route
VIEW DETAILS

NOTICE: Due to COVID-19, applicants are asked to apply online.

Full-Time Fixed-Route Bus Operator

Full package of benefits; health, dental, vision, life, deferred compensation, paid vacation, paid sick, and paid holidays. Starting pay $17.91 per hour, thereafter, the rates are in accordance with a union contract.

Sign-on bonus of up to $5,000 for new fixed-route bus operators. 

POSITION SUMMARY
Qualified applicants will be trained and certified to provide safe, reliable, convenient, and cost effective transit service to Rock Region METRO’s (METRO) valued passengers in central Arkansas.  Although all Bus Operators must have a valid Arkansas Commercial Driver’s License (CDL), a Medical Examiner’s Health Certificate, and a Passenger (P) endorsement.

Full-Time Operators will receive rigorous training in the safe and timely operation of Fixed-Route buses.  In the course of daily operations, this person will be responsible to drive in a safe, courteous, and timely manner while providing customer service in the form of passenger communications including route schedules and times, fare rates and process, and transfer instructions.  They may also assist passengers with special needs, including passengers with disabilities. 

ESSENTIAL FUNCTIONS STATEMENT

  • Operate a city bus
  • Requires sitting for long periods while operating bus.
  • Must meet schedule demands of the particular route
  • Must assist passengers in wheelchairs by securing wheelchair while on the bus.
  • Provide passengers with general information of routes and schedules.

POSITION QUALIFICATIONS

  • Accountability  - Ability to accept responsibility and account for his/her actions.
  • Accuracy- Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral- Ability to communicate effectively with others using the spoken word.
  • Conflict Resolution -Ability to deal with others in an antagonistic situation.
  • Customer Oriented- Ability to take care of the customers' needs while following company procedures.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Empathetic- Ability to appreciate and be sensitive to the feelings of others.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Honesty I Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
  • Reliability- The trait of being dependable and trustworthy.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Tactful - Ability to show consideration for and maintain good relations with others.
  • Responsible -Ability to be held accountable or answerable for one's conduct.

MINIMUM REQUIREMENTS

  • Education: High School Graduate or General Education Degree (GED)
  • Experience: Prefer one year of CDL passenger driving experience.
  • Certification: Possession of a Class "B" CDL and a Passenger (P) endorsement
  • Able to and willing to provide safe, reliable, and cost effective customer service. 

JOB DEMANDS
Physical and Mental Requirements:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration. Must be able to work overtime as specified in the CBA.

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

 

Bilingual (Spanish) Operations Dispatcher- Part-Time
North Little Rock
Operations
VIEW DETAILS

BRIEF DESCRIPTION:

Supervise and coordinate daily activities of METRO's Fixed Route vehicle operators and supervisors. Ensures transit operations are operating efficiently and adhering to schedules

The person selected to fill this position must be able to work the early AM shift (Monday-Friday 4:00 AM-8:30 AM) and be flexible to cover other shifts as needed.

Computer and Customer Service Skills are critical to this position as well as knowledge of the streets in the service area (Little Rock/North Little Rock).  

**Fluent in English and Spanish preferred***

Responsibilities include but are not limited to the following:

  • Effectively communicate with drivers via radio & phone
  • Plan work assignments and equipment allocations to meet transportation & operation needs.
  • Maintain or verify records of time, deviations in schedule, equipment problems, customer complaints, and other records pertaining to operations.
  • Operate 2-way radio to communicate with Drivers
  • Prepare, compile, and submit reports on work activities, operations, production, and work­ related accidents.
  • Respond to driver requests for assistance.
  • Provide customers with general information

Knowledge and Abilities:
A. Knowledge of:

  • Traffic laws, ordinances, rules and driving courtesies involved in transit operations.
    Principles and practices of customer service.
    Dispatching principles and practices.

B. Ability to:

  • Learn METRO’s policies and procedures.
    Read, write, and make basic mathematic calculations.
    Exercise good judgment and problem-solving skills.
    Understand and follow oral and written instructions spoken or written in English.
    Provide on-time and dependable service to the public.
    Learn METRO’s transit routes and schedules.
    Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions. 

Minimum Qualifications — Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A. Required Education:

  • Graduation from high school or equivalent.

B. Required Prior Experience:

  • Three (3) years of verifiable dispatching experience and one (1) year of experience working with the general public.
  • Translating Spanish verbal and written: (1) year preferred

C. Special Requirements, including Licenses and/or Certifications:

  • Good time management and multi-tasking skills.
  • Basic computer knowledge and skills. (Managing files, folders, shortcuts, and the use of various software applications)
    Well versed in Microsoft Office software (Word, Excel and Outlook.)
  • Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.
    CDL with Class B and “P” endorsement preferred, but not required. 

Starting Pay - $18.00 an hour 

 

Benefits

METRO offers its employees competitive salaries and an attractive benefit package which includes:

  • Growth potential
  • Medical, vision and dental health insurance
  • Life insurance
  • 457 Deferred Compensation retirement plan
  • Paid vacation, holidays and sick leave
  • In-house training opportunities
  • Transit passes for employees and/or eligible dependents

Application Submission Instructions

METRO has transitioned to an online application process. To apply for a posted vacancy, an applicant may:

  • Click “View Details” under the position for which you are applying.
  • Read the job description fully before applying.
  • Click the blue “Apply Now” button when ready to apply.
  • Begin entering information in the online application.
  • Please note: There is an option to upload or copy and paste resumes and cover letters.
  • Once the application is completed and reviewed, click “Submit Application.”
  • Please Note: Applicants will receive an automatic email message once the application has been successfully submitted.

Submitting both an application and resume is not required; however, submitting both is encouraged. If applying for an operator position, a supplemental questionnaire is required along with an application and/or resume. (The supplemental questionnaire is included in the online application process.)

Instructions and Tips for Applying

To make your resume or application as effective as possible at METRO, the Human Resources Department offers the following suggestions:

• Always include specific dates of employment on your resume or application.
• Describe your work duties thoroughly and specifically.
• Be sure to include a reference to the position on your resume, cover letter or application so that it will be matched to the proper position.
• Clearly indicate contact information. Include your name, an email address and phone number at which you can be reached. Also, please clearly indicate work phone numbers if you choose to include one.
• Only apply for posted positions.
• Fill out the application completely and legibly.

Don’t have access to a computer? Free Internet access is available at public librarys and American Job Centers. Should you use one of these locations, make sure you have a USB drive (sometimes called a flash drive or thumbnail drive). This will allow you to bring or save your resume information when working on a public computer. USB drives are inexpensive and can be found at common retail stores.

Don’t have an email address? Click here for a list of free web-based email providers, including popular services such as Gmail and YahooMail.

Need easy access to your resume? Google Docs is a free, web-based word processor that allows you to create and edit documents online and export them as PDFs for job applications.

Virtual Job Interviews

Are you out of state? Do you have an interest in working for METRO? Please contact our recruitment and human resources coordinator at 501-375-6717 Ext. 1264 or email humanresources@rrmetro.org to set up an appointment.

Equal Employment Opportunity/Affirmative Action
2021 Policy Statement

Rock Region Metropolitan Transit Authority (METRO) management and staff pledge their continued support to the Federal Transit Administration’s (FTA) program on equal employment opportunity (EEO) affecting employment practices, to include recruitment, selection, promotions, terminations, transfers, layoffs, compensation, training, benefits, and other terms and conditions as set forth under the requirements of Circular 4704.1A; revised on April 20, 2017.

METRO is firmly committed to a policy of equal employment opportunity and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based on merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

METRO is firmly committed to a policy of equal employment opportunity and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based on merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

METRO is further committed to undertake an affirmative action program, including recommended goals and timetables, to effectively advance program objectives.

METRO will not tolerate the harassing of any individuals with regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Such conduct is cause for disciplinary action up to and including dismissal.

Justin Avery, chief financial officer, serves as the Equal Employment Opportunity Officer for the organization and has been delegated responsibility for developing and monitoring equal employment opportunity programs. However, management personnel at every level shares in the responsibility for promoting equal employment opportunity and ensuring requisite compliance. Officials, managers and supervisors will be evaluated on the efforts they expend to insure the success of the EEO program the same as their performance on other organizational goals.

Any applicant or employee who believes they have been subject to discrimination has the right to file a complaint with the EEO Officer and/or the Equal Employment Opportunity Commission located at 820 S Louisiana Street #200 in Little Rock.

Successful achievement of EEO goals will provide benefits to recipients, subrecipients, and contractors through fuller utilization and development of previously underutilized human resources.

Charles D. Frazier, Chief Executive Officer, Rock Region METRO

Feb. 9, 2021

Drug and Alcohol Statement Policy

All employees of Rock Region METRO must abide by the terms of the Drug-Free Workplace Act Policy Statement as a condition of employment.

Contact

Questions should be directed to humanresources@rrmetro.org. Regretfully, due to the high volume of resumes METRO receives, it is not possible for our team to respond to individual inquiries about the status of a resume or search. You will be contacted by a hiring manager if you are selected for an interview. METRO will use email messages to communicate important job information related to application status, testing and interviews. As such, please ensure you verify the email address on your application, and check your email frequently, including your spam and junk folders. To apply online, you will need access to the Internet and an email account.

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