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Employment

At Rock Region METRO, you will find a diverse workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm and ambition that each person brings. We place no limits to what you can achieve at METRO.

We respect and value our employees because we know that we couldn’t do what we do without them. If you would like to work in an innovative and diverse organization and are looking for a challenging opportunity to make an impact, we want to talk to you. Rock Region METRO is an Equal Opportunity Employer. We offer competitive salaries and an attractive benefits package, including career development; medical, vision and dental health insurance; life insurance; 457 deferred compensation retirement plan; paid vacation, holidays and sick leave; and transit passes for employees and eligible dependents.

Diesel Mechanic
North Little Rock
Maintenance
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Diesel Mechanic

Description Of Work:
This position is responsible for preventative maintenance, maintenance repairs, and inspections on METRO buses and vehicles. This includes conducting detailed inspections as well as removing, repairing, and replacing parts and components as necessary, while using tools and equipment in a safe and professional manner. Also maintains a clean, efficient, and safe shop area. This is a safety sensitive position subject to the rules and regulations of the METRO Drug and Alcohol Policy.

Duties & Responsibilities:
ESSENTIAL:

  • Conducts self in an appropriate manner as a representative of METRO, working effectively in a diverse work environment, using prudent judgment at all times, performing duties in a safe manner.
  • Inspects, diagnoses and repairs mechanical problems on all METRO vehicles and equipment.
  • Performs preventative maintenance on all METRO vehicles and equipment, which includes METRO required inspections.
  • Operates vehicles while in strict compliance with METRO policies, directives, and procedures and all Federal and Arkansas traffic laws and regulations.
  • Completes all necessary forms, which includes, but are limited to, repair orders, and parts slips.
  • Complies with METRO policies, directives, and procedures as well as environmental guidelines, such as the Environmental Protection Act (EPA) and Occupational Safety and Health Act (OSHA) in using shop tools and equipment in a safe and professional manner.
  • Identifies required parts for repairs and properly requisitions parts from storeroom.
  • Performs various physical duties to successfully complete job responsibilities. These can include, but are not limited to, bending, stooping, reaching, laying down, twisting, lifting and carrying various-sized and weighted objects.
  • Performs job responsibilities in a garage shop environment, which includes, but is not limited to, working with fumes, chemicals, various noise levels, at heights, in confined spaces, and in various outdoor weather conditions as required.
  • All other job-related duties as assigned

Qualifications:

  • Experience in a heavy duty or transit mechanical shop.
  • Must be at least twenty-one (21) years of age.
  • Not more than five (5) points assessed against motor vehicle record (MVR) in the past two (2) years as well as possessing a continually valid commercial driver’s license (CDL)  with a passenger endorsement for the past two (2) years. Also no DUI, DWI, or reckless driving in the past 24 months.
  • Ability to pass a Department of Transportation (DOT) physical examination by obtaining a DOT Medical Examiner's Certificate for a minimum of a 2-year qualifying period and then maintain a current DOT Medical Examiner's Certificate thereafter.
  • Demonstrated knowledge of mechanical principles for diesel and gas engines, fluid systems, electrical, power train, chassis, and preventative maintenance inspections.
  • Knowledge of braking, heating, air conditioning, hydraulic systems, and transmissions.
  • Ability to effectively communicate, both orally and in writing, using proper spelling, grammar, and punctuation in a professional manner.
  • Ability to read and write English.
  • Ability to pay close attention to detail.
  • Ability to use prudent judgment and problem solving skills to make reasonable and appropriate decisions and recommendations.
  • Ability to follow directions with minimal supervision.
  • Ability to efficiently manage time and workload, which includes prioritizing, organizing, and following-through on a variety of tasks, assignments, and projects to meet deadlines.
  • Ability to bend, stoop, reach, twist, and push/pull and lift up to 85 pounds in a proper safe manner.
  • Ability to work in a standard shop environment, which can include, but is not limited to, working with dust, fumes, exhaust, various noise levels, various temperatures, and chemicals for an extended length of time as well as in various outdoor weather conditions as required.
  • Ability to work in confined spaces, awkward physical positions, and at various heights.
  • Ability to possess 80% of the approved Maintenance Division tool list at the time of hire and obtain 100% at the end of
  • probation/qualifying period.
  • Ability to take initiative and be a productive, contributing member of a team.
  • History of satisfactory attendance, which includes the ability to report to work in a punctual manner.
  • Ability to work a flexible schedule, which can include working various days, hours, and shifts.
  • Demonstrated ability to work effectively in a diverse workforce.
  • An equivalent combination of experience, knowledge, skills, abilities, and other characteristics consistent with required qualifications
    as determined in the job analysis.

Evening/Night Shift: 4:30pm to 1:00am and weekends. $19.26 to $24.73 an hour depending on experience. Full package of benefits including health, vision, dental, retirement, paid vacation and sick leave.

Transit Bus Operator
North Little Rock
Operations
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POSITION  SUMMARY
Provides transportation needs of the community by driving a Fixed Route schedule. Operates bus in a safe and efficient manner. Provides Customer Service by informing passengers of other routes schedules, fares, and transfer information. Assist passengers with special needs.

Essential Functions Statements

  • Operate a city bus
  • Requires sitting for long periods while operating bus.
  • Must meet schedule demands of the particular route
  • Must assist passengers in wheel chairs by securing wheel chair while on the bus.
  • Provide passengers with general information of routes and schedules.

POSITION QUALIFICATIONS

  • Accountability  - Ability to accept responsibility and account for his/her actions.
  • Accuracy- Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral- Ability to communicate effectively with others using the spoken word.
  • Conflict Resolution -Ability to deal with others in an antagonistic situation.
  • Customer Oriented- Ability to take care of the customers' needs while following company procedures.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Empathetic- Ability to appreciate and be sensitive to the feelings of others.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Honesty I Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
  • Reliability- The trait of being dependable and trustworthy.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Tactful - Ability to show consideration for and maintain good relations with others.
  • Responsible -Ability to be held accountable or answerable for one's conduct.

MINIMUM REQUIREMENTS

  • Education : High School Graduate or General Education Degree (GED)
  • Experience :Minimum of one year of CDL driving experience
  • Certificates a Licenses: Class "B" CDL with P endorsement
  • Excellent Customer Service

Job Demands:
Physical and Mental Requirements:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration. Must be able to work overtime as specified in the CBA.

Full package of benefits; health, dental, vision, life, deferred compensation, and paid vacation & sick time. Starting pay $14.80 per hour, thereafter, the rates are in accordance with union contract.

Assistant Director of Operations
North Little Rock
Operations
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At Rock Region METRO, you will find a diverse workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm, and ambition that each person brings. We place no limits to what you can achieve at METRO. We respect and value our employees because we know that we couldn’t do what we do without them.

METRO is seeking an experienced and energetic transit professional for our Assistant Director of Operations. This position reports directly to METRO’s Director of Operations and will be an integral part of the exciting changes underway at METRO. At METRO we recently launched CNG buses, an ITS system, and we are aggressively seeking dedicated funding which will be used to expand and improve our current services and introduce new services such as bus rapid transit.

BRIEF DESCRIPTION:

The purpose of this position is to provide department-level management and leadership for Fixed-Route services, and to fully support the goals and objectives of both the Operations Department and Rock Region METRO (METRO). This is accomplished by supervising staff, performing administrative tasks, developing and managing programs, policies, and procedures, and ensuring compliance with Federal, State, and Local regulations pertaining to public transit. Other duties include responding to, containing, and managing emergency situations, participating in METRO and department training opportunities and programs, completing special projects, and acting as a resource base to other departments, executive management, and outside agencies as requested/directed.

ESSENTIAL FUNCTIONS:

  • Assist in planning, organizing, and controlling of all activities in the Fixed Route and Paratransit Departments. Participates in the development of departmental goals, objectives, and systems with the Director of Operations, and recommends necessary modifications and improvements.
  • Serves as a liaison between METRO and the bargaining unit. May be called upon to represent METRO in first or second stage grievance process and legal proceedings.
  • Oversight responsibilities for Operations Dispatchers and Service Supervisors including the assignment of work, goals and results monitoring, performance management and improvement, disciplinary process. Investigates and resolves escalated personnel issues.
  • Assist in the development of proposals, requests for proposals, and contracts for service. Recommends new approaches, policies, and procedures to effect continual improvements in the quality of departmental performance.
  • Assists in the review of accidents and incidents for injuries and liability exposure, as well as to ensure that all policies and procedures are followed.

JOB REQUIREMENTS:

  • Prefer a baccalaureate degree from an accredited college or university.
    Equivalent combinations of education and relevant experience may be acceptable.

  • A minimum of five (5) years of progressively responsible experience in the transportation industry, and preference for experience in a bus operations environment.

  • Position requires significant people management experience, including the management of work performance, performance appraisal and assessment, disciplinary management process, and performance improvement process.

  • Administer and implement improvements in organizational policy and process.

  • Work requires an advanced understanding of transit management, and the technical ability to develop and manage technical tools that support organizational goals. Position requires independent judgment and decision-making abilities necessary for the efficient application of technology.

  • This professional will have a hunger for learning, particularly with disciplines related to transit and best management and business practices. The incumbent in the Assistant Director position will stay current with transit and management systems and technology advances, and will take advantage of relevant publications, transit and management conferences, and system development.

  • Possesses the ability to record and manage complex data, and to apply analytic process to best use and communicate the data.

  • This manager will be proficient in both written and verbal communications. Listening skills will be critical in the process of team leadership, training and process/team improvement.

​​KNOWLEDGE:

  • In-depth knowledge of the principles and practices of transit operations.
  • General knowledge management process.
  • Ability to learn and implement organizational policies and processes.
  • Federal, State, Local, and specific transit statutes, regulations and requirements.
  • Understanding of the Fair Labor Standards Act (FLSA) and willingness to study and learn the terms and conditions of the ATU Collective Bargaining Agreement.
  • Methods and techniques of preparing transportation summary, reports, and transportation related documents.
  • Principles of staffing development, recruitment, selection, and placement.
  • Basic understanding of transit technology systems.
  • Principles of people management and development.
  • Rock Region METRO routes and schedules.

SKILLS & ABILITIES:

  • Advanced word processing, spreadsheet, presentation, and database software.
  • Specialized software related to the functional area.
  • Establish and maintain effective relationships with other management staff, employees, and the general public in a team-oriented environment.
  • Present facts and recommendations effectively in oral and written form.
  • Maintain knowledge of industry trends and legislation and ensures the Authority’s compliance.
  • Plan, organize, direct, coordinate and supervise work and staff engaged in the assigned functional areas.
  • Professionally maintain composure and effectiveness under pressure and changing conditions.
  • Provides leadership, inspires and motivates others to perform well, accepts feedback from others. Makes self-available to staff; provides regular performance feedback, and develops subordinates’ skills and encourages growth.
  • Analyze and resolve a variety of complex organizational, staffing, space needs and other issues.
  • Display willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
  • Prioritize and plan work activities, uses time efficiently and develops realistic action plans
  • Gather, assemble, analyze and evaluate facts evidence, data and other information in order to draw reasonable and fair conclusions and make sound decisions.
  • Establish and maintain cooperative working relationships.
  • Handle difficult people and situations.
  • Learn agency and department operating policies, procedures, systems, methods, and tasks.

The successful candidate will be paid a competitive salary for this area based on their experience and qualifications, in keeping with the overall salary structure of METRO. Additionally, METRO offers one of the best benefits packages in the area which includes a company car, cell phone, relocation assistance, 90% of health premiums paid, 457(b) and 401(a) retirement plans, 12 days of vacation, etc.

The Little Rock metro area is among America’s Top Ten in Cleanliness, Happiness, and Value according to Kiplinger, Forbes Travel Guide, and Outdoor Magazine. In part because of its low cost of living, the region’s ACCRA Index is 98.5. This gives Little Rock a competitive advantage. Consistently ranked among the nation's top ten in housing and jobs, the region boasts unparalleled amenities for a market its size. Little Rock plays big, but lives easy. For a cost of living calculator and other information about relocating to the Little Rock area visit: http://metrolittlerockalliance.com.

Rock Region Metro is an equal employer, and considers all qualified candidates regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Rock Region METRO Employment Application

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Benefits

METRO offers its employees competitive salaries and an attractive benefit package which includes:

  • Growth potential
  • Medical, vision and dental health insurance
  • Life insurance
  • 457 Deferred Compensation retirement plan
  • Paid vacation, holidays and sick leave
  • In-house training opportunities
  • Transit passes for employees and/or eligible dependents

Instructions and Tips for Applying

To make your resume or application as effective as possible at METRO, the Human Resources Department offers the following suggestions:

• Always include specific dates of employment on your resume or application.
• Describe your work duties thoroughly and specifically.
• Be sure to include a reference to the position on your resume, cover letter or application so that it will be matched to the proper position.
• Clearly indicate contact information. Include your name, an address and phone number at which you can be reached. Also, please clearly indicate work phone numbers if you choose to include one.
• Only apply for posted positions.
• Fill out the application completely and legibly.

Submission Options

To apply for a posted vacancy, an applicant may submit a:

Submitting both an application and resume is not required. However, submitting both is encouraged, and if you are applying for an operator position, a Supplemental Questionnaire is required along with your resume and/or application. (The Supplemental Questionnaire is included in the online application process, or you may pick one up at the Rock Region METRO Administration Office, 901 Maple St., North Little Rock.) Once your resume, cover letter and/or application is prepared, please submit these items using one of the following options:

Drop off or mail your resume to Rock Region METRO, Human Resources Department, 901 Maple St., North Little Rock, AR 72114, fax your resume to 501-375-6812 or upload your resume and apply online. You may also email your resume to humanresources@rrmetro.org.

Drop off or Mail to:
Rock Region METRO
Human Resources Department
901 Maple St
North Little Rock, AR 72114
Fax: (501) 375-6812

Online: To apply online, email resume and/or completed application to humanresources@rrmetro.org or apply online.

EEO Policy Statement

Rock Region METRO management and staff pledge their continued support to the Federal Transit Administration’s program on equal employment opportunity affecting employment practices, to include recruitment, selection, promotions, terminations, transfers, layoffs, compensation, training, benefits, and other terms and conditions as set forth under the requirements of Circular 4 704.1; approved on July 26, 1988.

METRO is firmly committed to a policy of equal employment opportunity and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based on merit, experience and other work-related criteria, without regard to race, color, creed, religion, sex, national origin, age, disability or any other protected characteristic under relevant state and federal laws.

METRO is further committed to undertake an affirmative action program, including recommended goals and timetables, to effectively advance program objectives.

Employee conduct, whether intentional or not, that discriminates against another employee due to race, color, creed, religion, sex, national origin, age, disability or any other protected characteristic under relevant state and federal laws will not be tolerated. Such conduct is cause for disciplinary action up to and including dismissal.

Justin Avery, accounting manager, has been delegated responsibility for developing and monitoring equal employment opportunity programs; however, management personnel at every level shares in the responsibility for promoting equal employment opportunity and ensuring requisite compliance. Officials, managers and supervisors will be evaluated on the efforts they expend to insure the success of the EEO program the same as their performance on other organizational goals.

The Equal Employment Opportunity Commission is located at 820 S. Louisiana St., #200 in Little Rock, and their telephone number is (501) 324-5060. Any employee or applicant for employment who wishes to file a discrimination complaint is encouraged to do so.

Successful achievement of EEO goals will provide benefits to recipients, subrecipients and contractors through fuller utilization and development of previously underutilized human resources.

Jarod Varner
Executive Director
Rock Region METRO

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