ALERT: Streetcar Service Alert for July 23-27, 2018 Read More ×

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Employment

At Rock Region METRO, you will find a diverse workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm and ambition that each person brings. We place no limits to what you can achieve at METRO.

We respect and value our employees because we know that we couldn’t do what we do without them. If you would like to work in an innovative and diverse organization and are looking for a challenging opportunity to make an impact, we want to talk to you. Rock Region METRO is an Equal Opportunity Employer. We offer competitive salaries and an attractive benefits package, including career development; medical, vision and dental health insurance; life insurance; 457 deferred compensation retirement plan; paid vacation, holidays and sick leave; and transit passes for employees and eligible dependents.

METRO Streetcar Operator
North Little Rock
METRO Streetcar
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A METRO Streetcar Operator operates a streetcar on an overhead electric power supply and travel across the Main Street Bridge over the Arkansas River to connect tourists, visitors, and locals to the cities major art and entertainment venues, restaurants, museums, parks, shops, libraries, and neighborhoods located in the downtowns. Streetcar operators provide information on historic sites, current economic revitalization efforts, community events, future expansion plans, and other news and facts from your vantage point on the heated and cooled streetcars.

This is a full-time position and the person selected to fill this position must be flexible in the hours of work and will be required to work weekends. Customer-friendly attitude is critical to this position.

Responsibilities include but are not limited to the following:

  • Operates streetcars in a safe, courteous, and reliable manner on a designated route within a defined time schedule. Directs and assists passengers in a safe and orderly fashion in boarding and deboarding. Provides assistance to people with disabilities and the elderly as required including operating platform wheelchair lifts.
  • • Operates and communicate a two-way radio system as regulated by the FCC. Notifies central dispatch/and or METRO Streetcar Manager of deviations, overload, accidents or passenger incidents. Notify central dispatch/and or METRO Streetcar Manager of passengers’ medical or behavioral problems and vehicle mechanical or electrical trouble. Complete and submit written reports concerning passenger incidents, accidents and route deviations.
  • Responsible for the collection of appropriate fares. Distribute and collect transfers, tickets and coupons. Dispenses information to passengers as requested.
  • Advise passengers of rules and regulations when necessary.
  • Be able to describe attractions, history and cultured features to tourists in a pleasant manner. Drivers will ALWAYS need the ability to demonstrate a “customer-friendly attitude.”

Qualifications:

  • Must be High School Graduate or General Education Degree
  • Two to four years related work experience
  • Must be able to comprehend written & oral directions, bulletins, routes, fares, etc.
  • Excellent public relations skills, clear speaking voice.

Full package of benefits including health, dental, vision, 457(b) retirement, paid vacation & sick days.

Salary Range: Training/Starting $17.00 per hour

Diesel Mechanic
North Little Rock
Maintenance
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Diesel Mechanic

Description Of Work:
This position is responsible for preventative maintenance, maintenance repairs, and inspections on METRO buses and vehicles. This includes conducting detailed inspections as well as removing, repairing, and replacing parts and components as necessary, while using tools and equipment in a safe and professional manner. Also maintains a clean, efficient, and safe shop area. This is a safety sensitive position subject to the rules and regulations of the METRO Drug and Alcohol Policy.

Duties & Responsibilities:
ESSENTIAL:

  • Conducts self in an appropriate manner as a representative of METRO, working effectively in a diverse work environment, using prudent judgment at all times, performing duties in a safe manner.
  • Inspects, diagnoses and repairs mechanical problems on all METRO vehicles and equipment.
  • Performs preventative maintenance on all METRO vehicles and equipment, which includes METRO required inspections.
  • Operates vehicles while in strict compliance with METRO policies, directives, and procedures and all Federal and Arkansas traffic laws and regulations.
  • Completes all necessary forms, which includes, but are limited to, repair orders, and parts slips.
  • Complies with METRO policies, directives, and procedures as well as environmental guidelines, such as the Environmental Protection Act (EPA) and Occupational Safety and Health Act (OSHA) in using shop tools and equipment in a safe and professional manner.
  • Identifies required parts for repairs and properly requisitions parts from storeroom.
  • Performs various physical duties to successfully complete job responsibilities. These can include, but are not limited to, bending, stooping, reaching, laying down, twisting, lifting and carrying various-sized and weighted objects.
  • Performs job responsibilities in a garage shop environment, which includes, but is not limited to, working with fumes, chemicals, various noise levels, at heights, in confined spaces, and in various outdoor weather conditions as required.
  • All other job-related duties as assigned

Qualifications:

  • Experience in a heavy duty or transit mechanical shop.
  • Must be at least twenty-one (21) years of age.
  • Not more than five (5) points assessed against motor vehicle record (MVR) in the past two (2) years as well as possessing a continually valid commercial driver’s license (CDL)  with a passenger endorsement for the past two (2) years. Also no DUI, DWI, or reckless driving in the past 24 months.
  • Ability to pass a Department of Transportation (DOT) physical examination by obtaining a DOT Medical Examiner's Certificate for a minimum of a 2-year qualifying period and then maintain a current DOT Medical Examiner's Certificate thereafter.
  • Demonstrated knowledge of mechanical principles for diesel and gas engines, fluid systems, electrical, power train, chassis, and preventative maintenance inspections.
  • Knowledge of braking, heating, air conditioning, hydraulic systems, and transmissions.
  • Ability to effectively communicate, both orally and in writing, using proper spelling, grammar, and punctuation in a professional manner.
  • Ability to read and write English.
  • Ability to pay close attention to detail.
  • Ability to use prudent judgment and problem solving skills to make reasonable and appropriate decisions and recommendations.
  • Ability to follow directions with minimal supervision.
  • Ability to efficiently manage time and workload, which includes prioritizing, organizing, and following-through on a variety of tasks, assignments, and projects to meet deadlines.
  • Ability to bend, stoop, reach, twist, and push/pull and lift up to 85 pounds in a proper safe manner.
  • Ability to work in a standard shop environment, which can include, but is not limited to, working with dust, fumes, exhaust, various noise levels, various temperatures, and chemicals for an extended length of time as well as in various outdoor weather conditions as required.
  • Ability to work in confined spaces, awkward physical positions, and at various heights.
  • Ability to possess 80% of the approved Maintenance Division tool list at the time of hire and obtain 100% at the end of
  • probation/qualifying period.
  • Ability to take initiative and be a productive, contributing member of a team.
  • History of satisfactory attendance, which includes the ability to report to work in a punctual manner.
  • Ability to work a flexible schedule, which can include working various days, hours, and shifts.
  • Demonstrated ability to work effectively in a diverse workforce.
  • An equivalent combination of experience, knowledge, skills, abilities, and other characteristics consistent with required qualifications
    as determined in the job analysis.

Evening/Night Shift: 4:30pm to 1:00am and weekends. $19.26 to $24.73 an hour depending on experience. Full package of benefits including health, vision, dental, retirement, paid vacation and sick leave.

Transit Bus Operator
North Little Rock
Operations
VIEW DETAILS

POSITION  SUMMARY
Provides transportation needs of the community by driving a Fixed Route schedule. Operates bus in a safe and efficient manner. Provides Customer Service by informing passengers of other routes schedules, fares, and transfer information. Assist passengers with special needs.

Essential Functions Statements

  • Operate a city bus
  • Requires sitting for long periods while operating bus.
  • Must meet schedule demands of the particular route
  • Must assist passengers in wheel chairs by securing wheel chair while on the bus.
  • Provide passengers with general information of routes and schedules.

POSITION QUALIFICATIONS

  • Accountability  - Ability to accept responsibility and account for his/her actions.
  • Accuracy- Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral- Ability to communicate effectively with others using the spoken word.
  • Conflict Resolution -Ability to deal with others in an antagonistic situation.
  • Customer Oriented- Ability to take care of the customers' needs while following company procedures.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Empathetic- Ability to appreciate and be sensitive to the feelings of others.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Honesty I Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
  • Reliability- The trait of being dependable and trustworthy.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Tactful - Ability to show consideration for and maintain good relations with others.
  • Responsible -Ability to be held accountable or answerable for one's conduct.

MINIMUM REQUIREMENTS

  • Education : High School Graduate or General Education Degree (GED)
  • Experience :Minimum of one year of CDL driving experience
  • Certificates a Licenses: Class "B" CDL with P endorsement
  • Excellent Customer Service

Job Demands:
Physical and Mental Requirements:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration. Must be able to work overtime as specified in the CBA.

Full package of benefits; health, dental, vision, life, deferred compensation, and paid vacation & sick time. Starting pay $14.80 per hour, thereafter, the rates are in accordance with union contract.

Rock Region METRO Employment Application

Download

Benefits

METRO offers its employees competitive salaries and an attractive benefit package which includes:

  • Growth potential
  • Medical, vision and dental health insurance
  • Life insurance
  • 457 Deferred Compensation retirement plan
  • Paid vacation, holidays and sick leave
  • In-house training opportunities
  • Transit passes for employees and/or eligible dependents

Instructions and Tips for Applying

To make your resume or application as effective as possible at METRO, the Human Resources Department offers the following suggestions:

• Always include specific dates of employment on your resume or application.
• Describe your work duties thoroughly and specifically.
• Be sure to include a reference to the position on your resume, cover letter or application so that it will be matched to the proper position.
• Clearly indicate contact information. Include your name, an address and phone number at which you can be reached. Also, please clearly indicate work phone numbers if you choose to include one.
• Only apply for posted positions.
• Fill out the application completely and legibly.

Submission Options

To apply for a posted vacancy, an applicant may submit a:

Submitting both an application and resume is not required. However, submitting both is encouraged, and if you are applying for an operator position, a Supplemental Questionnaire is required along with your resume and/or application. (The Supplemental Questionnaire is included in the online application process, or you may pick one up at the Rock Region METRO Administration Office, 901 Maple St., North Little Rock.) Once your resume, cover letter and/or application is prepared, please submit these items using one of the following options:

Drop off or mail your resume to Rock Region METRO, Human Resources Department, 901 Maple St., North Little Rock, AR 72114, fax your resume to 501-375-6812 or upload your resume and apply online. You may also email your resume to humanresources@rrmetro.org.

Drop off or Mail to:
Rock Region METRO
Human Resources Department
901 Maple St
North Little Rock, AR 72114
Fax: (501) 375-6812

Online: To apply online, email resume and/or completed application to humanresources@rrmetro.org or apply online.

Equal Employment Opportunity/Affirmative Action
2018 Policy Statement

Rock Region Metropolitan Transit Authority (METRO) management and staff pledge their continued support to the Federal Transit Administration’s (FTA) program on equal employment opportunity (EEO) affecting employment practices, to include recruitment, selection, promotions, terminations, transfers, layoffs, compensation, training, benefits, and other terms and conditions as set forth under the requirements of Circular 4704.1A; revised on April 20, 2017.

METRO is firmly committed to a policy of equal employment opportunity and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based on merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

METRO is further committed to undertake an affirmative action program, including recommended goals and timetables, to effectively advance program objectives.

METRO will not tolerate the harassing of any individuals with regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Such conduct is cause for disciplinary action up to and including dismissal.

Justin Avery, Assistant Director of Finance, serves as the Equal Employment Opportunity Officer for the organization and has been delegated responsibility for developing and monitoring equal employment opportunity programs. However, management personnel at every level shares in the responsibility for promoting equal employment opportunity and ensuring requisite compliance. Officials, managers and supervisors will be evaluated on the efforts they expend to insure the success of the EEO program the same as their performance on other organizational goals.

Any applicant or employee who believes they have been subject to discrimination has the right to file a complaint with the EEO Officer and/or the Equal Employment Opportunity Commission located at 820 S Louisiana Street #200 in Little Rock.

Successful achievement of EEO goals will provide benefits to recipients, subrecipients, and contractors through fuller utilization and development of previously underutilized human resources.

Charles D. Frazier, Executive Director, Rock Region METRO

July 9, 2018

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