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Employment

At Rock Region METRO, you will find a diverse workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm and ambition that each person brings. We place no limits to what you can achieve at METRO.

We respect and value our employees because we know that we couldn’t do what we do without them. If you would like to work in an innovative and diverse organization and are looking for a challenging opportunity to make an impact, we want to talk to you. Rock Region METRO is an Equal Opportunity Employer. We offer competitive salaries and an attractive benefits package, including career development; medical, vision and dental health insurance; life insurance; 457 deferred compensation retirement plan; paid vacation, holidays and sick leave; and transit passes for employees and eligible dependents.

Special Hiring Event Saturday, Aug. 7, 2021

Want good pay, the chance to get a $500 sign-on bonus and a job you’ll love? Do you love to drive and serve as a community helper? Want a stable job with upward mobility? Apply today for a Rock Region METRO operator or driver position!

Operators and drivers are needed for the METRO Local fixed route bus service, METRO Streetcar service, METRO Links paratransit service and METRO Connect on-demand microtransit service.

  • Excellent Benefits, Including Health Care
  • All Training and Equipment Provided
  • Flexible Schedule for Non-CDL Part-Time Jobs
  • Non-CDL and CDL Positions Available; CDL-in-Hand Preferred
  • Must Pass Criminal Background and DOT Drug Test
  • Starting Pay $12-16/Hour

Join us Saturday, Aug. 7, 9 a.m.-12 p.m., for a hiring event at the Rock Region METRO headquarters, 901 Maple St., North Little Rock. Schedule an appointment with Human Resources via humanresources@rrmetro.org or 501-375-6717 Ext. 1222.

Job Fair - August 7, 2021
North Little Rock
VIEW DETAILS

Rock Region METRO’s mission is to provide safe, reliable, convenient, and cost-effective transit service with a skilled team of employees dedicated to our customers’ needs and committed to excellence.

At Rock Region METRO, you will find a diverse workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm and ambition that each person brings. We place no limits to what you can achieve at METRO.

We respect and value our employees because we know that we couldn’t do what we do without them. If you would like to work in an innovative and diverse organization and are looking for a challenging opportunity to make an impact, we want to talk to you. Rock Region METRO is an Equal Opportunity Employer. We offer competitive salaries and an attractive benefits package, including career development; medical, vision and dental health insurance; life insurance; 457 deferred compensation retirement plan; paid vacation, holidays and sick leave; and transit passes for employees and eligible dependents.

Special Hiring Event Saturday, August 7th, 2021

Want good pay, the chance to get a $500 sign-on bonus and a job you’ll love? Do you love to drive and serve as a community helper? Want a stable job with upward mobility? Apply today for a Rock Region METRO operator or driver position!

Operators are needed for the METRO Local fixed-route bus service, as well as the METRO Connect on-demand microtransit service and LINKS paratransit service.

  • Excellent Benefits, Including Health Care
  • All Training and Equipment Provided
  • Flexible Schedule for Non-CDL Part-Time Jobs
  • Non-CDL and CDL Positions Available; CDL-in-Hand Preferred
  • Must Pass Criminal Background and DOT Drug Test
  • Starting Pay $12-16/Hour

Join us Saturday, August 7th, 9 a.m.-12 p.m., for a hiring event at the Rock Region METRO headquarters, 901 Maple St., North Little Rock. Schedule an appointment with Human Resources via humanresources@rrmetro.org or 501-375-6717 Ext. 1265

Marketing and Advertising Sales Manager
North Little Rock
VIEW DETAILS

Rock Region METRO Marketing and Advertising Sales Manager Job

The METRO marketing and advertising sales manager reports to and assists the director of public engagement with activities related to branding and marketing and is part of a 6-member team that includes a marketing and communications associate and three customer service representatives. This is a management support position for mid-level marketing professionals. The successful candidate will have a strong marketing background with client management, art direction, job traffic, media buying, vendor management and sales management experience. Beyond generous benefits and fair compensation, the marketing and advertising sales manager will enjoy the perks of working with a team of dedicated, fun professionals to meet a worthy public need.

Responsibilities

Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed in this position.

  • Manages all METRO print collateral materials development, including maps, schedule brochures, transit stop signs and decals, shelter signs, transit station signs, banners, map case signs, house ads, promotional items, compliance signage, mass-use forms, etc.
  • Assists the director of public engagement with producing annual reports, presentations, special event materials and special campaign marketing needs
  • Coordinates professional photography and videography sessions
  • Manages third-party transit advertising sales vendor and maintains all related advertising contracts and monthly sales revenue forecasting and reporting
  • Manages streetcar charter rentals, including coordinating staff and other needs, and maintains all related contracts and monthly sales revenue forecasting and reporting
  • Manages internal collateral material ordering system
  • Assists with and attends community engagement activities, public information meetings and special events
  • Performs research in support of team strategies
  • Assists with special projects as needed

Qualifications

  • A bachelor’s degree in marketing, public relations, journalism or related field from an accredited college or university.
  • Additional directly related experience beyond the minimum requirement may substitute for the required education based on the ratio of one and a half years of experience for each year of education.
  • A minimum of five years of marketing is required. Outside sales experience and advertising agency account executive experience is strongly preferred.
  • Knowledge, Skills and Abilities
  • Knowledge of art production process – scope of work, art direction, job traffic, quote process, proofing/approval, versioning, press-ready preparation of files, etc.
  • Knowledge of resources for various types of production needs – print, promotional items, photography, videography, etc.
  • Knowledge of the selling process – prospecting, cold-calling, rate cards, forecasting, reporting, etc.
  • Excellent verbal and written communication skills and listening skills
  • Excellent project management skills, including planning, prioritizing, time management, budgeting, coordinating, accountability controls, and reporting
  • Advanced word processing, spreadsheet, and presentation skills
  • Service-oriented, comfortable taking direction from others
  • Embraces diversity
  • Resourceful problem-solver
  • Ability to quickly absorb and apply industry information and METRO-specific information
  • Ability to learn new and emerging technology quickly
  • Ability to interpret data, apply logic, and trouble-shoot
  • Ability to package information in custom requested formats
  • Reliable
  • Team-oriented
  • Detail-oriented
  • Deadline-oriented, flexible multi-tasker
  • Self-motivated life-long learner
  • Creative
  • Social

BENEFITS

At METRO, you will find a workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm, and ambition that each person brings. We place no limits on what you can achieve at METRO. We respect and value our employees because we know that we could not do what we do without them. If you would like to work in an innovative and diverse organization and are looking for a challenging opportunity to make an impact, we want to talk to you. Rock Region METRO Authority is an Equal Opportunity Employer.

METRO offers its employees competitive salaries and an attractive benefits package which includes:

•    Growth potential

•    Medical, vision, and dental health insurance

•    Life insurance

•    457 deferred compensation retirement plan

•    Paid vacation, holidays and sick leave

•    In-house training opportunities

•    Transit passes for employees and/or eligible dependents

The salary range for this position is $45,000-56,000, dependent upon experience and credentials.

Please provide a cover letter, resume, and no more than three brief case studies of marketing projects you have managed, plus two or three brief case studies of sales projects you have managed, to Human Resources, at humanresources@rrmetro.org. Please, no phone calls.

 

Fixed Route Bus Operator - Part Time
North Little Rock
Operations
VIEW DETAILS

Part-Time Fixed-Route Bus Operator

**Sign on bonus of $1,000 for new fixed route operators. 

POSITION SUMMARY
Qualified applicants will be trained and certified to provide safe, reliable, convenient, and cost-effective transit service to Rock Region METRO’s (METRO) valued passengers in central Arkansas.  Although all Bus Operators must have a valid Arkansas Commercial Driver’s License (CDL), a Medical Examiner’s Health Certificate, and a Passenger (P) endorsement, candidates will be considered who will require assistance with their credentialing.  This Part-Time position will be scheduled to work on routes requiring from twenty (20) to twenty-five (25) hours per week.

Once licensed and certified, Part-Time Operators will receive rigorous training in the safe and timely operation of Fixed-Route buses.  In the course of daily operations, this person will be responsible to drive in a safe, courteous, and timely manner while providing customer service in the form of passenger communications including route schedules and times, fare rates, and process and transfer instructions.  They may also assist passengers with special needs, including passengers with disabilities. 

ESSENTIAL FUNCTIONS

  • Operate a Fixed Route Bus in a safe and courteous manner
  • The position requires operators to sit for long periods of time
  • Operators are responsible to meet route schedules
  • May be required to assist passengers in wheelchairs
  • Provide passengers with general information of routes and schedules

POSITION QUALIFICATIONS

  • Accountability – Must accept responsibility and accountability for actions and behaviors
  • Accuracy - Ability to perform the functions of the job according to policy, law, and schedule
  • Active Listening - Ability to listen, ask related questions, and understand questions and comments from passengers and stakeholders
  • Conflict Resolution - Ability to deal with others in a hostile or confrontational situation
  • Customer Oriented- Ability to take care of the customers' needs while following METRO policies and procedures
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
  • Empathetic- Ability to appreciate and be sensitive to the feelings of others
  • Friendly - Ability to exhibit a positive and cheerful demeanor toward others
  • Honesty and Integrity - Ability to be truthful credible in the workplace
  • Interpersonal - Ability to get along well with a variety of personalities and individuals
  • Maturity - Ability to perform in a calm and mature manner, even during stressful situations
  • Reliability- Ability, and willingness to be at work and on-time every day
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations
  • Time Management - Ability to utilize the available time to organize and complete work within published schedules
  • Courteous - Ability to show consideration, respect, and kindness during encounters with others

 

MINIMUM REQUIREMENTS

  • Education: High School Graduate or General Education Degree (GED)
  • Experience:  Prefer one year of CDL passenger driving experience
  • Certification:  Either in possession of a Class "B" CDL and Passenger (P) endorsement or, willing and able to work towards such license, certification, and endorsement
  • Able and willing to provide safe, reliable, convenient, and cost-effective customer service

PHYSICAL AND MENTAL REQUIREMENTS


This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed on-board transit vehicles. The Operator must be able to pass the Department of Transportation (DOT) physical exam to demonstrate their physical fitness to perform the essential functions of the Bus Operator.  Regular physical exertion is required.  Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. The Operator must frequently talk, walk, and use hands to handle or feel objects or controls. They will also be regularly required to stoop, bend, and twist at the waist.  They may be required to lift up to 50 pounds, push or pull, and climb stairs. Also, Operators must visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Operators will regularly be exposed to fumes, odors, and moderate noise. They must have a high degree of memory and concentration. 

For the Part-time Fixed Route Operator position, there will be a starting pay rate of $16.84 per hour.  No overtime premium pay will be associated with this Part-Time position, however, Part-Time Operators may choose to seek a transfer to regular Full-Time positions.  While in a Part-Time position, working less than thirty (30) hours on average per week, no health or welfare benefits will be available.  However, based upon each Part-Time Operator's specific schedule, there may be an opportunity for periodic paid holidays.

METRO has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Authority reserves the right to change this job description and/or assign tasks for the employee to perform, as the Authority may deem appropriate.

 

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based on merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Fixed-Route Bus Operator
North Little Rock
Fixed Route
VIEW DETAILS

NOTICE: Due to COVID-19, applicants are asked to apply online.

Full-Time Fixed-Route Bus Operator

 

Full package of benefits; health, dental, vision, life, deferred compensation, paid vacation, paid sick, and paid holidays. Starting pay $16.84 per hour, thereafter, the rates are in accordance with a union contract.

Sign-on bonus of $1000 for new fixed-route bus operators. 

POSITION SUMMARY
Qualified applicants will be trained and certified to provide safe, reliable, convenient, and cost effective transit service to Rock Region METRO’s (METRO) valued passengers in central Arkansas.  Although all Bus Operators must have a valid Arkansas Commercial Driver’s License (CDL), a Medical Examiner’s Health Certificate, and a Passenger (P) endorsement, candidates will be considered who will require assistance with their credentialing. 

Once licensed and certified, Full-Time Operators will receive rigorous training in the safe and timely operation of Fixed-Route buses.  In the course of daily operations, this person will be responsible to drive in a safe, courteous, and timely manner while providing customer service in the form of passenger communications including route schedules and times, fare rates and process, and transfer instructions.  They may also assist passengers with special needs, including passengers with disabilities. 

Essential Functions Statements

  • Operate a city bus
  • Requires sitting for long periods while operating bus.
  • Must meet schedule demands of the particular route
  • Must assist passengers in wheelchairs by securing wheelchair while on the bus.
  • Provide passengers with general information of routes and schedules.

POSITION QUALIFICATIONS

  • Accountability  - Ability to accept responsibility and account for his/her actions.
  • Accuracy- Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral- Ability to communicate effectively with others using the spoken word.
  • Conflict Resolution -Ability to deal with others in an antagonistic situation.
  • Customer Oriented- Ability to take care of the customers' needs while following company procedures.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Empathetic- Ability to appreciate and be sensitive to the feelings of others.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Honesty I Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
  • Reliability- The trait of being dependable and trustworthy.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Tactful - Ability to show consideration for and maintain good relations with others.
  • Responsible -Ability to be held accountable or answerable for one's conduct.

MINIMUM REQUIREMENTS

  • Education: High School Graduate or General Education Degree (GED)
  • Experience: Prefer one year of CDL passenger driving experience.
  • Certification: Either in possession of a Class "B" CDL and a Passenger (P) endorsement, or, willing and able to work towards such license, certification, and endorsement. 
  • Able to and willing to provide safe, reliable, convient, and cost effective customer service. 

Job Demands:
Physical and Mental Requirements:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration. Must be able to work overtime as specified in the CBA.

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

 

Paratransit Operator
North Little Rock
Links
VIEW DETAILS

NOTICE: Due to COVID-19, applicants are asked to apply online.

Full package of benefits; health, dental, vision, life, deferred compensation, paid vacation, paid sick time, paid holidays. Starting pay is $15.05 per hour, thereafter, the rates are in accordance with the union contract.

Sign-on bonus of $1,000 for new paratransit operators. 

Essential Functions
Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

QUALIFICATIONS
A high school diploma or equivalent is required. Two years of driving experience required, with at least six months experience driving vans, or larger vehicles, in heavy traffic, preferred. A valid Commercial Driver's License (CDL), Class “B” with a Passenger endorsement is required to operate vehicles. Knowledge of the Paratransit requirements defined in the Americans with Disabilities Act of 1990 (ADA) preferred.

BASIC FUNCTIONS
• A Paratransit Bus Operator drives specially equipped Paratransit vans and vehicles over routes that may vary daily in order to effectively serve the transportation needs of people with disabilities, who are the Authority's Paratransit patrons.
• Provides curb-to-curb transportation in a courteous and efficient manner. Operate vehicles and perform all duties in accordance with the rules, regulations, and policies and consistent with the safety and welfare of the general public.
• Is responsible for the safe operation of paratransit lifts and equipment and maintaining a reasonable schedule.
• Locate customer addresses through the use of maps, directions, and other aids.
• Pick up passengers at designated locations, discharge passengers at the destination, collect fares, record time and miles, and provide assistance in loading and securing passengers, when necessary.
• This position is also responsible for being a source of information for passengers as well as reporting traffic conditions and mechanical problems to appropriate departments.

SPECIAL REQUIREMENTS

  • Must pass a physical examination, including drug/alcohol screen 
  • Must have a favorable job history and satisfactory references 
  • Employees must have the ability to arrive at work on time to permit maintenance of schedules
  • Must have the ability to read map coordinates for pick-ups’ given by dispatch.

Job Demands:
Physical and Mental Requirements:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate the door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration.

Hours of Work: Variable shifts, 8 hours a day, 5 days of the week for 40 hours. Will include weekends. 

 

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Marketing and Communications Associate
North Little Rock
VIEW DETAILS

Rock Region METRO Marketing and Communications Associate Job

The METRO marketing and communications associate assists the director of public engagement with activities related to branding, marketing, communications and community outreach and is part of a 6-member team that includes a marketing manager and three customer service representatives. This is an internal support position for entry-level communications professionals. The successful candidate will have a communications background with content creation skills, such as photography, photo editing, videography, video editing, and light graphic design skills. Beyond generous benefits and fair compensation, the associate will enjoy the perks of working with a team of dedicated, fun professionals to meet a worthy public need and will have numerous opportunities to gain valuable work experience. This is a two-year, grant-funded position; funding beyond this period is not guaranteed.

Responsibilities

Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed in this position.

  • Produces a heavy amount of content for various formats and audiences, including but not limited to e-newsletters, social media posts, internal digital content screens, fliers, videos, and more
  • Develops and maintains multiple sets of data, including media lists, media clips, RSVP tracking tools, analytics, and more
  • Assists with and attends community engagement activities, public information meetings, and special events
  • Develops monitoring reports that require minimal editing
  • Performs research in support of team strategies
  • Assists with daily website, social media, and mobile app updates, including service alerts
  • Assists with support materials for fare agreement partners
  • Assists with survey data collection
  • Assists with monthly board meeting materials and reporting
  • Produces presentation materials as needed
  • Supports customer service responses
  • Coordinates all expressive activity requests
  • Assists with special projects as needed

Qualifications

  • A bachelor’s degree in marketing, public relations, journalism or related field from an accredited college or university.
  • Additional directly related experience beyond the minimum requirement may substitute for the required education based on the ratio of one and a half years of experience for each year of education.
  • One to two years of marketing and public relations work experience is preferred.
  • Content creation and publishing experience (including newsletters, blogs, podcasts, videos, and other works) and basic graphic design skills are required.
  • The marketing and communications associate will have access to the Adobe Creative Cloud suite to work within Photoshop, Premiere, and other design programs as needed.

Knowledge, Skills and Abilities

  • Knowledge of communication channels and messaging models
  • Knowledge of primary and secondary, formal and informal, and quantitative and qualitative research methods
  • Knowledge of Freedom of Information Act, free speech law, and trademark and copyright law as applied to marketing and communications activities
  • Excellent verbal and written communication skills and listening skills
  • Excellent project management skills, including planning, prioritizing, time management, budgeting, coordinating, accountability controls and reporting
  • Advanced word processing, spreadsheet, presentation and content management system skills
  • Proficiency with social media and digital platforms such as Constant Contact, Facebook, Twitter, LinkedIn, Instagram, YouTube, Sprout Social and Rise Vision.
  • Service-oriented, comfortable taking direction from others
  • Embraces diversity
  • Resourceful problem-solver
  • Ability to quickly absorb and apply industry information and METRO-specific information
  • Ability to learn new and emerging technology quickly
  • Ability to interpret data, apply logic and trouble-shoot
  • Ability to package information in custom, requested formats
  • Reliable
  • Team-oriented
  • Detail-oriented
  • Deadline-oriented, flexible multi-tasker
  • Self-motivated life-long learner
  • Creative
  • Social

BENEFITS

At METRO, you will find a workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm and ambition that each person brings. We place no limits to what you can achieve at METRO. We respect and value our employees because we know that we couldn’t do what we do without them. If you would like to work in an innovative and diverse organization and are looking for a challenging opportunity to make an impact, we want to talk to you. Rock Region METRO Authority is an Equal Opportunity Employer.

METRO offers its employees competitive salaries and an attractive benefit package which includes:

•    Growth potential

•    Medical, vision, and dental health insurance

•    Life insurance

•    457 deferred compensation retirement plan

•    Paid vacation, holidays and sick leave

•    In-house training opportunities

•    Transit passes for employees and/or eligible dependents

The salary range for this position is $32,000-$40,000, dependent upon experience and credentials.

Please provide a cover letter, resume and three samples of your published creative work (creative work produced for educational projects is acceptable) to Human Resources, at humanresources@rrmetro.org. Please, no phone calls.

Connect Service Supervisor - Conway
North Little Rock
VIEW DETAILS

Title: Connect Service Supervisor - Conway

Reports to: Senior Paratransit and On Demand Manager

FLSA Status: Non-Exempt

Department: Operations

BRIEF DESCRIPTION:

The Service Supervisor provides support and assistance to operators in the performance of their daily duties in order to maintain an efficient and reliable transit system. Monitors investigate and analyzes situations that impact or may impact microtransit service and be crossed trained on Fixed Route, Paratransit, and Streetcar services. He or she communicates information and/or recommendations to appropriate management personnel. Interacts with management, dispatchers, microtransit operators, other employees, passengers, and the public to coordinate problem resolution, provide information, carry out assignments and maintain high quality and timely transit service.

 

ESSENTIAL FUNCTIONS:

Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Additionally, please be aware of the legend below when referring to the physical demands of each essential function.

 

#

Code

Essential Functions

 

 

1

S

Inspects all in-service vehicles to ensure they are maintaining their headways, including analyzing running times, frequency needs, passenger loads utilizing TransLoc Software.

 

 

 2

S

Monitors all phases of online and end-of-line operations of van fleet, directs and coordinates the maintenance of schedules, fare collections, transfer problems, reporting of hazardous conditions and emergencies, and accident investigations.

 

 

 

    3

S

Supervises, instructs and conducts routine checks of operators relative to schedule adherence, zones, traffic regulations, safety, operating rules and policies, uniform regulation, general appearance, physical condition, attitude toward the public, proper fare collection, general demeanor; documents daily activity as required.

 

 

    4

S

Monitors the radio system to maintain contact with transit vehicle operators, to monitor and control on-street service, and to responds to emergencies and special needs.

 

 

    5

S

Provides on-street supervision of transit operators to ensure compliance with operating standards and to assist; correct and/or report any observed violations; re-establishes schedules in case of breakdowns; responds to and resolves passenger incidents; creates and distributes alternative routing due to accidents or road closures.

 

 

    6

M

Work under severe weather and emergency conditions.

 

 

7

S

Assist with microtransit rides and other equipment when necessary.

 

 

8

S

Coordinates with Legal and Human Resources staff, other managers, and supervisors regarding incidents, accidents, policies and procedures.

 

         

 

 

Job Demands:

Physical and Mental Requirements:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit & company vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate the door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration. Work under severe weather and emergency conditions. Employees are subject to being called to work in the event of an emergency situation and are expected to perform emergency service duties, as assigned. (Drive a van, monitor roads under the Inclement Weather Program)

Knowledge and Abilities:

A. Knowledge of:

  • Traffic laws, ordinances, rules, and driving courtesies involved in transit operations.
  • Principles and practices of customer service.
  • Safe driving practices.
  • Basic computer knowledge and skills. (Managing files, folders, shortcuts and the use of various software applications)
  • Well-versed in Microsoft Office software (Word, Excel and Outlook.)

B. Ability to:

  • Learn METRO’s policies and procedures.
  • Read, write, and make basic mathematic calculations.
  • Work varied hours to cover scheduled operations.
  • Work under severe weather conditions, emergency conditions and stressful situations.
  •  Mitigate, defuse and deal with hostile situations involving the public, law enforcement personnel, and employees.
  • Exercise good judgment and problem-solving skills.
  • Understand and follow oral and written instructions spoken or written in English.
  • Operate vehicles safely and efficiently.
  • Act in a self-confident manner to facilitate the completion of a work assignment or to defend a position or idea.
  • Learn METRO’s transit routes and schedules.
  • Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions.
  • Identify and correct conditions that affect employee safety.
  • Take care of the customers’ needs while following company procedures.
  • Find solutions for or to deal proactively with work-related problems.

 

Minimum QualificationsAny combination of education and experience that would likely provide the required knowledge and abilities:

A. Education:

  • Graduation from high school or equivalent.

B. Prior Experience:

  • Two (2) years of bus operating or fleet dispatching experience or closely related experience and one (1) year of experience working with the general public.

C. Special Requirements, including Licenses and/or Certifications:

  • Must have a good driving record as defined by METRO.
  • At the time of application, must possess a valid Class B Driver’s License, and must have the ability to obtain and maintain a valid Class B CDL with passenger endorsement, issued by the Arkansas Department of Motor Vehicles.
  • Must be 21 years of age.
  • Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.

 

PHYSICAL DEMANDS

Physical Demands Stand

Walk

Sit

Handling I Fingering Reach Outward

Reach Above Shoulder Climb

Crawl

Squat or Kneel Bend

0 (Occasionally)

 

0 (Occasionally) F (Frequently)

F (Frequently)    F (Frequently)    0 (Occasionally)

N (Not Applicable) N (Not Applicable) 0 (Occasionally)

0 (Occasionally)

 

Lift/Carry

10 lbs. or less

11-20 lbs.

21-50 lbs.

51-100 lbs.

Over 100 lbs. Push/Pull

12 lbs. or less

13-25 lbs.

26-40 lbs.

41-100 lbs.

 

 

F (Frequently)

0 (Occasionally)

0 (Occasionally)

N (Not Applicable) N (Not Applicable)

 

0 (Occasionally)

0 (Occasionally)

N (Not Applicable) N (Not Applicable)

N (Not Applicable) 0 (Occasionally)

F (Frequently)

C (Constantly)

 

Activity is not applicable to this occupation.

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day) Occupation requires this activity more than 66% of the time (5.5+ hrs./day)

Other Physical Requirements

Vision (Near, Distance, Color, Peripheral, Depth Perception)

Sense of Sound (Aware of street noise (sirens), hear passenger questions and request.)

WORK ENVIRONMENT

In an enclosed company vehicle mainly. Also outdoors, in enclosed transit vehicle, and office environment at times.

 

 

On Demand Driver - Part Time
North Little Rock
Ad Operations
VIEW DETAILS

Sign-on Bonus of $500 for new On-Demand drivers. 

Company Overview

Rock Region METRO (METRO) is the transit authority for the central Arkansas metropolitan area, and includes METRO Fixed-Route bus service, Links Paratransit service, the Little Rock and North Little Rock Streetcar service; plus, new innovative services such as the On-Demand and Micro-transit service.  As METRO grows, we are implementing new innovative and cost-effective services that better connect our passengers with other METRO services.  

.Benefits and Perks

  • Hourly part-time rate starting at $12.00 / hour
  • No requirement for Commercial Drivers License (CDL)
  • No requirement for Passenger (P) Endorsement
  • Benefits not provided with this Part-Time Driver position

Job Summary

The On Demand Driver will be responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.  In the course of the On Demand Drivers daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects.  When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers' wheelchairs to restraining devices for stabilization during the trip.  In addition, the On Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity.  Further, the Driver will be responsible to provide information to passengers regarding METRO's transit system, and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances. 

Essential Functions

  • Perform visual vehicle inspections and report any mechanical problems or defects
  • Pick up and discharge passengers as directed.
  • Collect fares and transfers, issue transfers, and inspect passes for validity.
  • Operate 2-Way radios to communicate with Dispatch and management
  • Complete written reports on accidents or other unusual incidents in an accurate and timely manner.
  • Perform other customer service activities as necessary.
  • Operate MDT's or electronic communication devices.
  • Provide passengers with general information of routes and schedules..

Physical and Mental Requirements

This position requires the working of non-traditional hours, split-shifts on various days of the week, including weekends and holidays.  Work is primarily performed in and around vehicles, and will require work out-of-doors particularly while assisting passengers with wheelchairs of other special needs.  The successful On Demand Driver must regularly hear, sit, reach with hands and arms, and use leg/feet to reach or handle vehicle controls.  Regularly exert physical effort, and routinely display manual dexterity.  This person sill frequently talk, walk, and use hands to grasp or feel objects or controls.  Further, they will regularly be required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs.  Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Regularly be exposed to fumes, odors, and moderate noise.  Have a high degree of memory and concentration.

Knowledge, Skills, and Abilities

  • Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
  • Ability to:
  • learn METRO's policies and procedures,
  • read write and make basic math calculations,
  • work varied hours to cover scheduled operations,
  • exercise good judgment and problem-solving skills,
  • understand and follow oral and written instructions spoken or written in English,
  • operate vehicle safely and efficiently,
  • provide on-time and dependable service to the public,
  • learn about METRO's services,
  • maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions,
  • keep accurate recorded logs of trip information when required.

Minimum Qualifications: 2 years of driving experience

  • Graduation from high school or equivalent
  • Three years of experience as a driver
  • One year working with the general public
  • Must have a good driving record as defined by METRO
  • Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
  • Must pass post-offer, pre-employment background investigations and drug screen

METRO has reviewed this job description to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employee's ability to perform the position as described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional function and requirements may be assigned by supervisors as deemed appropriate.  This document does not represent a contract of employment and METRO reserves the right to change this job description and/or assign tasks for the employee to perform, as METRO may deem appropriate.

Rock Region METRO is an equal opportunity employer, and is firmly committed to a policy of equal employment opportunity, and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

On Demand Driver - Full Time
North Little Rock
Operations
VIEW DETAILS

On-Demand Driver - Full Time - No CDL Required

Sign on Bonus of $500 for new On Demand Drivers plus full benefits. 

Company Overview

Rock Region METRO (METRO) is the transit authority for the central Arkansas metropolitan area, and includes METRO Fixed-Route bus service, Links Paratransit service, the Little Rock and North Little Rock Streetcar service; plus, new innovative services such as the On Demand and Micro-transit service.  As METRO grows, we are implementing new innovative and cost-effective services that better connect our passengers with other METRO services.  

Job Summary

The On Demand Driver will be responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.  In the course of the On Demand Drivers daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects.  When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers' wheelchairs to restraining devices for stabilization during the trip.  In addition, the On Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity.  Further, the Driver will be responsible to provide information to passengers regarding METRO's transit system, and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances. 

Essential Functions

  • Perform visual vehicle inspections and report any mechanical problems or defects
  • Pick up and discharge passengers as directed.
  • Collect fares and transfers, issue transfers, and inspect passes for validity.
  • Operate 2-Way radios to communicate with Dispatch and management
  • Complete written reports on accidents or other unusual incidents in an accurate and timely manner.
  • Perform other customer service activities as necessary.
  • Operate MDT's or electronic communication devices.
  • Provide passengers with general information of routes and schedules..

Physical and Mental Requirements

This position requires the working of non-traditional hours, split-shifts on various days of the week, including weekends and holidays.  Work is primarily performed in and around vehicles, and will require work out-of-doors particularly while assisting passengers with wheelchairs of other special needs.  The successful On Demand Driver must regularly hear, sit, reach with hands and arms, and use leg/feet to reach or handle vehicle controls.  Regularly exert physical effort, and routinely display manual dexterity.  This person sill frequently talk, walk, and use hands to grasp or feel objects or controls.  Further, they will regularly be required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs.  Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Regularly be exposed to fumes, odors, and moderate noise.  Have a high degree of memory and concentration.

Knowledge, Skills, and Abilities

  • Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
  • Ability to:
  • learn METRO's policies and procedures,
  • read write and make basic math calculations,
  • work varied hours to cover scheduled operations,
  • exercise good judgment and problem-solving skills,
  • understand and follow oral and written instructions spoken or written in English,
  • operate vehicle safely and efficiently,
  • provide on-time and dependable service to the public,
  • learn about METRO's services,
  • maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions,
  • keep accurate recorded logs of trip information when required.

.Benefits and Perks

  • Hourly full-time rate starting at $12.00 / hour
  • No requirement for Commercial Drivers License (CDL)
  • No DOT physical required
  • No requirement for Passenger (P) Endorsement
  • Sponsored Benefits provided including medical, dental, disability, and 457(b) retirement plan.

Minimum Qualifications: 2 years of driving experience

  • Graduation from high school or equivalent
  • Three years of experience as a driver
  • One year working with the general public
  • Must have a good driving record as defined by METRO
  • Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
  • Must pass post-offer, pre-employment background investigations and a drug screen

METRO has reviewed this job description to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employee's ability to perform the position as described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional function and requirements may be assigned by supervisors as deemed appropriate.  This document does not represent a contract of employment and METRO reserves the right to change this job description and/or assign tasks for the employee to perform, as METRO may deem appropriate.

Rock Region METRO is an equal opportunity employer, and is firmly committed to a policy of equal employment opportunity, and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Starting Pay at $12.00 / Hour

Paratransit Dispatcher
North Little Rock
METRO Links
VIEW DETAILS

ABOUT METRO Links

METRO Links custom-route paratransit system serves  5,000 to 6,000 paratransit-eligible riders per month and covers 12,500 miles weekly. METRO Links riders are certified as paratransit-eligible under the Americans with Disabilities Act and have access to origin-to-destination bus service to and from locations that are within three-quarters of a mile from a non-express fixed bus route. Approximately 25 Rock Region METRO operators drive the 24 paratransit vans in the fleet throughout the year, taking riders to their community service providers, jobs, education, healthcare, shopping and other daily activities.

Responsibilities include but are not limited to the following:

  • Effectively communicate with drivers via radio & phone
  •  Assist the Paratransit Scheduler assigning unscheduled rides to drivers.
  • Data entry, record keeping, preparation of reports and correspondence.
  • Keep routes updated & on time, which includes insertions and cancellations are relayed to the driver in a timely manner.
  • Provide customer information.
  • Respond to driver requests for assistance

Qualifications:

  • Must be high school graduate or equivalent; two years of college preferred
  • Good computer skills
  • One (1) year of dispatching experience
  • Good language and composition skills
  • Ability to read maps; familiarity with streets and landmarks in the LR/NLR area.
  • Math and record-keeping skills
  • Excellent public relations skills, clear speaking voice

The person selected to fill this position must be flexible in the hours of work and will be required to work alternating weekends. Computer and Customer Service Skills are critical to this position as well as knowledge of the streets in the Links service area (Little Rock/North Little Rock).  

Full package of benefits; health, dental, vision, life, deferred compensation and paid vacation & sick time. 

Rock Region METRO Employment Application

Download

Benefits

METRO offers its employees competitive salaries and an attractive benefit package which includes:

  • Growth potential
  • Medical, vision and dental health insurance
  • Life insurance
  • 457 Deferred Compensation retirement plan
  • Paid vacation, holidays and sick leave
  • In-house training opportunities
  • Transit passes for employees and/or eligible dependents

Instructions and Tips for Applying

To make your resume or application as effective as possible at METRO, the Human Resources Department offers the following suggestions:

• Always include specific dates of employment on your resume or application.
• Describe your work duties thoroughly and specifically.
• Be sure to include a reference to the position on your resume, cover letter or application so that it will be matched to the proper position.
• Clearly indicate contact information. Include your name, an address and phone number at which you can be reached. Also, please clearly indicate work phone numbers if you choose to include one.
• Only apply for posted positions.
• Fill out the application completely and legibly.

Submission Options

To apply for a posted vacancy, an applicant may submit a:

Submitting both an application and resume is not required. However, submitting both is encouraged, and if you are applying for an operator position, a Supplemental Questionnaire is required along with your resume and/or application. (The Supplemental Questionnaire is included in the online application process, or you may pick one up at the Rock Region METRO Administration Office, 901 Maple St., North Little Rock.) Once your resume, cover letter and/or application is prepared, please submit these items using one of the following options:

Drop off or mail your resume to Rock Region METRO, Human Resources Department, 901 Maple St., North Little Rock, AR 72114, fax your resume to 501-375-6812 or upload your resume and apply online. You may also email your resume to humanresources@rrmetro.org.

Drop off or Mail to:
Rock Region METRO
Human Resources Department
901 Maple St
North Little Rock, AR 72114
Fax: (501) 375-6812

Online: To apply online, email resume and/or completed application to humanresources@rrmetro.org or apply online.

Equal Employment Opportunity/Affirmative Action
2021 Policy Statement

Rock Region Metropolitan Transit Authority (METRO) management and staff pledge their continued support to the Federal Transit Administration’s (FTA) program on equal employment opportunity (EEO) affecting employment practices, to include recruitment, selection, promotions, terminations, transfers, layoffs, compensation, training, benefits, and other terms and conditions as set forth under the requirements of Circular 4704.1A; revised on April 20, 2017.

METRO is firmly committed to a policy of equal employment opportunity and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based on merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

METRO is firmly committed to a policy of equal employment opportunity and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based on merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

METRO is further committed to undertake an affirmative action program, including recommended goals and timetables, to effectively advance program objectives.

METRO will not tolerate the harassing of any individuals with regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Such conduct is cause for disciplinary action up to and including dismissal.

Justin Avery, chief financial officer, serves as the Equal Employment Opportunity Officer for the organization and has been delegated responsibility for developing and monitoring equal employment opportunity programs. However, management personnel at every level shares in the responsibility for promoting equal employment opportunity and ensuring requisite compliance. Officials, managers and supervisors will be evaluated on the efforts they expend to insure the success of the EEO program the same as their performance on other organizational goals.

Any applicant or employee who believes they have been subject to discrimination has the right to file a complaint with the EEO Officer and/or the Equal Employment Opportunity Commission located at 820 S Louisiana Street #200 in Little Rock.

Successful achievement of EEO goals will provide benefits to recipients, subrecipients, and contractors through fuller utilization and development of previously underutilized human resources.

Charles D. Frazier, Chief Executive Officer, Rock Region METRO

Feb. 9, 2021

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