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Employment

At Rock Region METRO, you will find a diverse workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm and ambition that each person brings. We place no limits to what you can achieve at METRO.

We respect and value our employees because we know that we couldn’t do what we do without them. If you would like to work in an innovative and diverse organization and are looking for a challenging opportunity to make an impact, we want to talk to you. Rock Region METRO is an Equal Opportunity Employer. We offer competitive salaries and an attractive benefits package, including career development; medical, vision and dental health insurance; life insurance; 457 deferred compensation retirement plan; paid vacation, holidays and sick leave; and transit passes for employees and eligible dependents.

We’re Hiring Operators and Drivers!

Want good pay, the chance to get a $1,000 sign-on bonus ($2,500 sign-on bonus for drivers with CDLs in hand) and a job you’ll love? Do you love to drive and serve as a community helper? Want a stable job with upward mobility? Apply today for a Rock Region METRO operator or driver position!

Operators and drivers are needed for the METRO Local fixed route bus service, METRO Streetcar service, METRO Links paratransit service and METRO Connect on-demand microtransit service.

  • Excellent Benefits, Including Health Care
  • Paid Training and Equipment Provided
  • Flexible Schedule for Non-CDL Part-Time Jobs
  • Non-CDL and CDL Positions Available; Current CDL with Passenger Endorsement Preferred
  • Must Pass Criminal Background, Drug Test and DOT Physical
  • Starting Pay $12-16/Hour

Schedule an appointment with Human Resources via humanresources@rrmetro.org or 501-375-6717 Ext. 1265.

METRO Streetcar Operator
North Little Rock
METRO Streetcar
VIEW DETAILS

A METRO Streetcar Operator operates a streetcar on an overhead electric power supply and travel across the Main Street Bridge over the Arkansas River to connect tourists, visitors, and locals to the cities major art and entertainment venues, restaurants, museums, parks, shops, libraries, and neighborhoods located in the downtowns. Streetcar operators provide information on historic sites, current economic revitalization efforts, community events, future expansion plans, and other news and facts from your vantage point on the heated and cooled streetcars.

This is a full-time position and the person selected to fill this position must be flexible in the hours of work and will be required to work weekends. Customer-friendly attitude is critical to this position.

Responsibilities include but are not limited to the following:

  • Operates streetcars in a safe, courteous, and reliable manner on a designated route within a defined time schedule. Directs and assists passengers in a safe and orderly fashion in boarding and deboarding. Provides assistance to people with disabilities and the elderly as required including operating platform wheelchair lifts.
  • Operates and communicate a two-way radio system as regulated by the FCC. Notifies central dispatch/and or METRO Streetcar Manager of deviations, overload, accidents or passenger incidents. Notify central dispatch/and or METRO Streetcar Manager of passengers’ medical or behavioral problems and vehicle mechanical or electrical trouble. Complete and submit written reports concerning passenger incidents, accidents and route deviations.
  • Responsible for the collection of appropriate fares. Distribute and collect transfers, tickets and coupons. Dispenses information to passengers as requested.
  • Advise passengers of rules and regulations when necessary.
  • Be able to describe attractions, history and cultured features to tourists in a pleasant manner. Drivers will ALWAYS need the ability to demonstrate a “customer-friendly attitude.”

Qualifications:

  • Must be High School Graduate or General Education Degree
  • Two to four years related work experience
  • Must be able to comprehend written & oral directions, bulletins, routes, fares, etc.
  • Excellent public relations skills, clear speaking voice.

Full package of benefits including health, dental, vision, 457(b) retirement, paid vacation & sick days.

Salary Range: Training/Starting $17.00 per hour

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Human Resources Administrator
North Little Rock
Operations
VIEW DETAILS

Brief Description

At the direction of the Director of Human Resources, the Human Resources (HR) Administrator will support Rock Region METRO (METRO) management and staff in all phases of HR as assigned, including but not limited to data collection, records management, and time-reporting administration.  This is an entry-level non-exempt HR position, that when embraced by a qualified and continuously improving candidate can lead to a certified professional HR role.  This position will work in coordination with the Human Resources Coordinator to ensure the accuracy and timeliness of various HR reports and federal/state filings.  In this role, the qualified candidate will conduct candidate background checks, drug screen documentation, and will coordinate on the administration of Workers' Compensation, Family and Medical Leave, Disability Leaves of Absence, paid time off tracking, employee file retention, and administration, and personnel files.  In addition, this person will assist in the coordination of employee events.

Essential Functions

  • Assist in the administration of job postings, applicant tracking, background checks, hiring, and onboarding.
  • May be assigned responsibility for the administration of employee uniform programs, time-off tracking, and personnel file administration, coordination of the assignment of temporary or on-call staff.
  • May work from the front desk of METRO and serve by managing the intake and tracking of applications, and other responsibilities assigned to that work station.
  • Process timekeeping for Fixed-Route Operators using industry software, verify the accuracy of information entered by the Operations Dispatch Department, as well as the processing of time reporting for Paratransit, Streetcar, bargained Maintenance, and non-bargained Administrative employees using various time-tracking systems.
  • Must become an expert in the knowledge, understanding, and use of the Collective Bargaining Agreement (CBA) with the Amalgamated Transit Union (ATU), Local 704.
  • Assist the Finance and Accounting Department with the compilation of employment data, the tracking of EEO data, the tracking of Workers' Compensation case administration, and other data as requested by the Finance and Accounting staff.

Job Requirements

  • A degree from, or matriculating in a four (4) year baccalaureate program in disciplines related to Human Resources, Business Administration, Finance or Accounting.  An Associate degree, with relevant work experience, may be substituted for the completed baccalaureate degree.
  • Prefer candidates with some experience in file or data management, especially in an environment involving confidential HR or People management.
  • The qualified candidate will have strong people and communication skills, and be able to demonstrate a mature response to conflict and conflict resolution.
  • The qualified candidate will be able to work independently, but responsively flexible when facing ambiguous situations.
  • The qualified candidate will have excellent quantitative skills, able to read, write, compile and organize data, and develop clear executive-level responses to questions or data requests.
  • To be successful, this person must be able to use tools such as MS Excel, Word, and PowerPoint, and quickly learn transit software and other office tools that may be required.
  • The ideal candidate will have a degree in Human Resources or Business Administration and will be qualified to sit for the Professional in Human Resources (PHR) and/or the SHRM-CP certification exam.

Knowledge, Skills, and Abilities

  • Principles and laws associated with Human Resources, compensation, benefits, and labor.
  • Federal and State Wage & Hour laws.
  • Federal and State reporting requirements.
  • Insurance and benefit plan design concepts and compliance.
  • Advanced word processing, spreadsheet, reporting, and presentation tools.
  • Methodologies for defusing conflict.
  • Excellent math and spreadsheet skills.
  • Excellent verbal and written language skills.
  • Excellent organizational skills.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.  This description is subject to modifications as the needs and requirements of the position change. 

Rock Region METRO is an equal opportunity employer, and is firmly committed to a policy of equal employment opportunity, and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age genetic information, disability, veteran status, or other protected class.

Service Station Attendant
North Little Rock
Maintenance
VIEW DETAILS

JOB SUMMARY: This position is responsible for daily servicing of all METRO vehicles and equipment. This involves checking, filling 'topping off' and recording all fluids, performing daily cleaning, sweeping, dusting and mopping. Also includes driving and parking of vehicles, cleaning individual piece parts and sub assemblies using various chemicals in a safe and professional manner, while maintaining a clean, efficient and safe work area.

This is a safety sensitive position subject to the rules and regulations of the METRO Drug and Alcohol Policy. Rock Region METRO is an equal opportunity employer. 

ESSENTIAL FUNCTIONS:

  • Services METRO vehicles, which includes, but is not limited to, checking and 'topping off' all fluids, checking tire inflation pressure and re-stocking Bus Operator supplies.
  • Performs visual inspections of METRO vehicles to identify vehicle damage and/or mechanical problems and reports such issues to supervisor.
  • Performs all phases of interior and exterior METRO vehicle cleaning, which includes, but is not limited to, windows, walls, floors, ceilings, dome lights, hand rails, seats, upholstery, gum removal, graffiti removal, trash removal, air conditioning condensers, accessibility lifts, and wheels.
  • Records all fluids consumed on fuel sheets in an accurate and legible manner.
  • Operates METRO vehicles while in strict compliance with METRO policies, directives, and procedures and all Federal and Arkansas traffic laws and regulations. This includes using proper defensive driving techniques.
  • Relocates METRO vehicles and directs incoming traffic into the METRO division.
  • Cleans individual piece parts and sub assemblies, which includes, but is not limited to, engines, radiators, brake drums, battery compartments, chassis, and wheels.
  • Installs and removes interior METRO approved signs as directed.

REQUIREMENTS:

  • High school diploma or GED required
  • Overall knowledge of automobile  and be experienced in the use of tools to perform related work.
  • Must have a valid commercial driver's license (CDL) or be able to obtain one 120 days from hire date.
  • Must be able to understand maintenance manuals; prepare work cards and orders for vehicle/tire repairs.
  • Extensive walking and standing at least 90% of the time; lifting a maximum of 75 lbs. and lifting parts and materials overhead.  Requires ability to withstand exposure to negative surroundings such as uncomfortable weather conditions, dust, engine fumes, toxic chemicals, and extreme noise levels.  Requires ability to perform hand-over-hand method of steering vehicles and be able to grip a steering wheel.  Must be able to crawl or stoop into tight areas and lay horizontal under a vehicle.

Audible Visual  Demands - Requires ability to hear directions given; distinguish vehicular problems associated with trouble shooting repairs; visually perform essential functions for satisfactory job performance.

Miscellaneous - Must be willing to work shift hours and days as assigned. (Evening/night shift, starts at 4:00pm)

The above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Starting pay $17.15 an hour. Full package of benefits; health, dental, vision, life, deferred compensation, and paid vacation & sick time.

Financial Accountant and Office Administrator
North Little Rock
Accounting and Finance
VIEW DETAILS

Financial Accountant and Office Administrator
Reports to: Assistant Director of Finance
FLSA Status: Non-Exempt

At METRO, you will find a workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm, and ambition that each person brings. We place no limits on what you can achieve at METRO. We respect and value our employees because we know that we couldn’t do what we do without them. If you would like to work in an innovative and diverse organization and are looking for a challenging opportunity to make an impact, we want to talk to you. Rock Region METRO Authority is an Equal Opportunity Employer.

BRIEF DESCRIPTION:
The purpose of this position is to provide accounting and administrative support. This position is responsible for monitoring the organization’s accounting records and financial reports, analyzing statistical information, and managing payroll processes. This position reports directly to the Assistant Director of Finance.

ESSENTIAL FUNCTIONS:
1. Manage minor financial transactions, post all AR and AP records, and record all transactions related to general journal entries. This position will also be in charge of daily cash deposit reconciliation and entry, fixed asset management, excise and fuel tax refund preparation, payroll timecard entry, and other accounting tasks.

2. This position will also assist with preparation for the annual financial audit and will assist in the preparation of the annual comprehensive financial report.

3. Carries out administrative duties such as answering phone calls, supporting visitors to METRO, filing, typing, copying, binding, scanning, producing, and distributing correspondence memos, letters, faxes and forms, and other administrative duties.

4. Assist with human resources functions as needed.

5. Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

JOB REQUIREMENTS:

1. Formal Education - A successful candidate must possess at least 2 years of college in accounting, business administration, or a related course.

2. Experience - A minimum of at least 2 years of bookkeeping or office administration experience.

3. Human Collaboration Skills - Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contacts may require the consideration of different points of view to reach an agreement.

4. Freedom to Act - The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. The assignment is usually reviewed upon completion.

5. Technical Skills - Work requires a comprehensive, practical knowledge of a technical field with the use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.

6. Reading - Advanced ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents. Ordinarily, such education is obtained at the college level or above. However, it may be obtained from experience and self-study.

7. Math - Intermediate ability to apply fundamental concepts of theories, work with advanced mathematical operations methods, and function of real and complex variables. Ordinarily, such education is obtained at the college level or above. However, it may be obtained from experience and self-study.

8. Writing Intermediate ability to write memos, policies, and procedures. Ordinarily, such education is obtained at the college level or above. However, it may be obtained from experience and self-study.

9. Microsoft Office - Intermediate ability to navigate Microsoft Office programs, especially Microsoft Word and Microsoft Excel.

KNOWLEDGE:

  • Metro’s policies, procedures, and functions.
  • Highly developed communication and presentation skills, both oral and written.
  • Knowledge of GASB and GAAP rules and regulations.

SKILLS AND ABILITIES:

  • Advanced word processing, spreadsheet, presentation, and database software
  • Inventory and supply management
  • Establish and maintain effective relationships with other management staff, employees, and the general public in a team-oriented environment
  • Present facts and recommendations effectively in oral and written form
  • Professionally maintain composure and effectiveness under pressure and changing conditions
  • Display willingness to make decisions exhibits sound and accurate judgment, and makes timely decisions 
  • Prioritize and plan work activities, uses time efficiently, and develops realistic action plans
  • Establish and maintain cooperative working relationships
  • Handle difficult people and situations
  • Demonstrated ability to learn agency and department operating policies, procedures, systems, methods, and tasks.

SALARY: The salary range for this position is $45,000 - $50,000, dependent upon experience and credentials. 

BENEFITS: 

METRO offers its employees competitive salaries and an attractive benefits package which includes:

  • Health, vision, and dental insurance
  • Employer-paid life insurance
  •  457 deferred compensation retirement plan
  • Paid vacation, holidays, and sick leave
  • in-house training opportunities
  • Transit passes for employees and/or eligible dependents
Diesel Mechanic
North Little Rock
Maintenance
VIEW DETAILS

NOTICE: Due to COVID-19, applicants are asked to apply online.

Description Of Work:
This position is responsible for preventative maintenance, maintenance repairs, and inspections on METRO buses and vehicles. This includes conducting detailed inspections as well as removing, repairing, and replacing parts and components as necessary, while using tools and equipment in a safe and professional manner. Also maintains a clean, efficient, and safe shop area. This is a safety sensitive position subject to the rules and regulations of the METRO Drug and Alcohol Policy.

Essential Duties & Responsibilities:

  • Conducts self in an appropriate manner as a representative of METRO, working effectively in a diverse work environment, using prudent judgment at all times, performing duties in a safe manner.
  • Inspects, diagnoses and repairs mechanical problems on all METRO vehicles and equipment.
  • Performs preventative maintenance on all METRO vehicles and equipment, which includes METRO required inspections.
  • Operates vehicles while in strict compliance with METRO policies, directives, and procedures and all Federal and Arkansas traffic laws and regulations.
  • Completes all necessary forms, which includes, but are limited to, repair orders, and parts slips.
  • Complies with METRO policies, directives, and procedures as well as environmental guidelines, such as the Environmental Protection Act (EPA) and Occupational Safety and Health Act (OSHA) in using shop tools and equipment in a safe and professional manner.
  • Identifies required parts for repairs and properly requisitions parts from storeroom.
  • Performs various physical duties to successfully complete job responsibilities. These can include, but are not limited to, bending, stooping, reaching, laying down, twisting, lifting and carrying various-sized and weighted objects.
  • Performs job responsibilities in a garage shop environment, which includes, but is not limited to, working with fumes, chemicals, various noise levels, at heights, in confined spaces, and in various outdoor weather conditions as required.
  • All other job-related duties as assigned

Qualifications:

  • Experience in a heavy duty or transit mechanical shop.
  • Must be at least twenty-one (21) years of age.
  • Not more than five (5) points assessed against motor vehicle record (MVR) in the past two (2) years as well as possessing a continually valid commercial driver’s license (CDL)  with a passenger endorsement for the past two (2) years. Also no DUI, DWI, or reckless driving in the past 24 months.
  • Ability to pass a Department of Transportation (DOT) physical examination by obtaining a DOT Medical Examiner's Certificate for a minimum of a 2-year qualifying period and then maintain a current DOT Medical Examiner's Certificate thereafter.
  • Demonstrated knowledge of mechanical principles for diesel and gas engines, fluid systems, electrical, power train, chassis, and preventative maintenance inspections.
  • Knowledge of braking, heating, air conditioning, hydraulic systems, and transmissions.
  • Ability to effectively communicate, both orally and in writing, using proper spelling, grammar, and punctuation in a professional manner.
  • Ability to read and write English.
  • Ability to pay close attention to detail.
  • Ability to use prudent judgment and problem solving skills to make reasonable and appropriate decisions and recommendations.
  • Ability to follow directions with minimal supervision.
  • Ability to efficiently manage time and workload, which includes prioritizing, organizing, and following-through on a variety of tasks, assignments, and projects to meet deadlines.
  • Ability to bend, stoop, reach, twist, and push/pull and lift up to 85 pounds in a proper safe manner.
  • Ability to work in a standard shop environment, which can include, but is not limited to, working with dust, fumes, exhaust, various noise levels, various temperatures, and chemicals for an extended length of time as well as in various outdoor weather conditions as required.
  • Ability to work in confined spaces, awkward physical positions, and at various heights.
  • Ability to possess 80% of the approved Maintenance Division tool list at the time of hire and obtain 100% at the end of
  • probation/qualifying period.
  • Ability to take initiative and be a productive, contributing member of a team.
  • History of satisfactory attendance, which includes the ability to report to work in a punctual manner.
  • Ability to work a flexible schedule, which can include working various days, hours, and shifts.
  • Demonstrated ability to work effectively in a diverse workforce.
  • An equivalent combination of experience, knowledge, skills, abilities, and other characteristics consistent with required qualifications
    as determined in the job analysis.

Evening/Night Shift: 4:00pm to 12:30am and weekends. $21.15 to $27.02 an hour depending on experience. Full package of benefits including health, vision, dental, retirement, paid vacation and sick leave.

Paratransit Operator
North Little Rock
Links
VIEW DETAILS

NOTICE: Due to COVID-19, applicants are asked to apply online.

Full package of benefits; health, dental, vision, life, deferred compensation, paid vacation, paid sick time, paid holidays. Starting pay is $15.05 per hour, thereafter, the rates are in accordance with the union contract.

Sign-on bonus of up to $2,500 for new paratransit operators. 

Essential Functions
Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

QUALIFICATIONS
A high school diploma or equivalent is required. Two years of driving experience required, with at least six months experience driving vans, or larger vehicles, in heavy traffic, preferred. A valid Commercial Driver's License (CDL), Class A, B, or C with a Passenger endorsement is required to operate vehicles. Knowledge of the Paratransit requirements defined in the Americans with Disabilities Act of 1990 (ADA) preferred.

BASIC FUNCTIONS
• A Paratransit Bus Operator drives specially equipped Paratransit vans and vehicles over routes that may vary daily in order to effectively serve the transportation needs of people with disabilities, who are the Authority's Paratransit patrons.
• Provides curb-to-curb transportation in a courteous and efficient manner. Operate vehicles and perform all duties in accordance with the rules, regulations, and policies and consistent with the safety and welfare of the general public.
• Is responsible for the safe operation of paratransit lifts and equipment and maintaining a reasonable schedule.
• Locate customer addresses through the use of maps, directions, and other aids.
• Pick up passengers at designated locations, discharge passengers at the destination, collect fares, record time and miles, and provide assistance in loading and securing passengers, when necessary.
• This position is also responsible for being a source of information for passengers as well as reporting traffic conditions and mechanical problems to appropriate departments.

SPECIAL REQUIREMENTS

  • Must pass a physical examination, including drug/alcohol screen 
  • Must have a favorable job history and satisfactory references 
  • Employees must have the ability to arrive at work on time to permit maintenance of schedules
  • Must have the ability to read map coordinates for pick-ups’ given by dispatch.

Job Demands:
Physical and Mental Requirements:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate the door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration.

Hours of Work: Variable shifts, 8 hours a day, 5 days of the week for 40 hours. Will include weekends. 

 

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Fixed Route Bus Operator - Part Time
North Little Rock
Operations
VIEW DETAILS

Part-Time Fixed-Route Bus Operator

**Sign on bonus of up to $2,500 for new fixed route operators. 

POSITION SUMMARY
Qualified applicants will be trained and certified to provide safe, reliable, convenient, and cost-effective transit service to Rock Region METRO’s (METRO) valued passengers in central Arkansas.  Although all Bus Operators must have a valid Arkansas Commercial Driver’s License (CDL), a Medical Examiner’s Health Certificate, and a Passenger (P) endorsement, candidates will be considered who will require assistance with their credentialing.  This Part-Time position will be scheduled to work on routes requiring from twenty (20) to twenty-five (25) hours per week.

Once licensed and certified, Part-Time Operators will receive rigorous training in the safe and timely operation of Fixed-Route buses.  In the course of daily operations, this person will be responsible to drive in a safe, courteous, and timely manner while providing customer service in the form of passenger communications including route schedules and times, fare rates, and process and transfer instructions.  They may also assist passengers with special needs, including passengers with disabilities. 

ESSENTIAL FUNCTIONS

  • Operate a Fixed Route Bus in a safe and courteous manner
  • The position requires operators to sit for long periods of time
  • Operators are responsible to meet route schedules
  • May be required to assist passengers in wheelchairs
  • Provide passengers with general information of routes and schedules

POSITION QUALIFICATIONS

  • Accountability – Must accept responsibility and accountability for actions and behaviors
  • Accuracy - Ability to perform the functions of the job according to policy, law, and schedule
  • Active Listening - Ability to listen, ask related questions, and understand questions and comments from passengers and stakeholders
  • Conflict Resolution - Ability to deal with others in a hostile or confrontational situation
  • Customer Oriented- Ability to take care of the customers' needs while following METRO policies and procedures
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
  • Empathetic- Ability to appreciate and be sensitive to the feelings of others
  • Friendly - Ability to exhibit a positive and cheerful demeanor toward others
  • Honesty and Integrity - Ability to be truthful credible in the workplace
  • Interpersonal - Ability to get along well with a variety of personalities and individuals
  • Maturity - Ability to perform in a calm and mature manner, even during stressful situations
  • Reliability- Ability, and willingness to be at work and on-time every day
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations
  • Time Management - Ability to utilize the available time to organize and complete work within published schedules
  • Courteous - Ability to show consideration, respect, and kindness during encounters with others

 

MINIMUM REQUIREMENTS

  • Education: High School Graduate or General Education Degree (GED)
  • Experience:  Prefer one year of CDL passenger driving experience
  • Certification:  Either in possession of a Class "B" CDL and Passenger (P) endorsement or, willing and able to work towards such license, certification, and endorsement
  • Able and willing to provide safe, reliable, convenient, and cost-effective customer service

PHYSICAL AND MENTAL REQUIREMENTS


This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed on-board transit vehicles. The Operator must be able to pass the Department of Transportation (DOT) physical exam to demonstrate their physical fitness to perform the essential functions of the Bus Operator.  Regular physical exertion is required.  Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. The Operator must frequently talk, walk, and use hands to handle or feel objects or controls. They will also be regularly required to stoop, bend, and twist at the waist.  They may be required to lift up to 50 pounds, push or pull, and climb stairs. Also, Operators must visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Operators will regularly be exposed to fumes, odors, and moderate noise. They must have a high degree of memory and concentration. 

For the Part-time Fixed Route Operator position, there will be a starting pay rate of $16.84 per hour.  No overtime premium pay will be associated with this Part-Time position, however, Part-Time Operators may choose to seek a transfer to regular Full-Time positions.  While in a Part-Time position, working less than thirty (30) hours on average per week, no health or welfare benefits will be available.  However, based upon each Part-Time Operator's specific schedule, there may be an opportunity for periodic paid holidays.

METRO has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Authority reserves the right to change this job description and/or assign tasks for the employee to perform, as the Authority may deem appropriate.

 

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based on merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Fixed-Route Bus Operator
North Little Rock
Fixed Route
VIEW DETAILS

NOTICE: Due to COVID-19, applicants are asked to apply online.

Full-Time Fixed-Route Bus Operator

 

Full package of benefits; health, dental, vision, life, deferred compensation, paid vacation, paid sick, and paid holidays. Starting pay $16.84 per hour, thereafter, the rates are in accordance with a union contract.

Sign-on bonus of up to $2,500 for new fixed-route bus operators. 

POSITION SUMMARY
Qualified applicants will be trained and certified to provide safe, reliable, convenient, and cost effective transit service to Rock Region METRO’s (METRO) valued passengers in central Arkansas.  Although all Bus Operators must have a valid Arkansas Commercial Driver’s License (CDL), a Medical Examiner’s Health Certificate, and a Passenger (P) endorsement, candidates will be considered who will require assistance with their credentialing. 

Once licensed and certified, Full-Time Operators will receive rigorous training in the safe and timely operation of Fixed-Route buses.  In the course of daily operations, this person will be responsible to drive in a safe, courteous, and timely manner while providing customer service in the form of passenger communications including route schedules and times, fare rates and process, and transfer instructions.  They may also assist passengers with special needs, including passengers with disabilities. 

Essential Functions Statements

  • Operate a city bus
  • Requires sitting for long periods while operating bus.
  • Must meet schedule demands of the particular route
  • Must assist passengers in wheelchairs by securing wheelchair while on the bus.
  • Provide passengers with general information of routes and schedules.

POSITION QUALIFICATIONS

  • Accountability  - Ability to accept responsibility and account for his/her actions.
  • Accuracy- Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral- Ability to communicate effectively with others using the spoken word.
  • Conflict Resolution -Ability to deal with others in an antagonistic situation.
  • Customer Oriented- Ability to take care of the customers' needs while following company procedures.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Empathetic- Ability to appreciate and be sensitive to the feelings of others.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Honesty I Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
  • Reliability- The trait of being dependable and trustworthy.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Tactful - Ability to show consideration for and maintain good relations with others.
  • Responsible -Ability to be held accountable or answerable for one's conduct.

MINIMUM REQUIREMENTS

  • Education: High School Graduate or General Education Degree (GED)
  • Experience: Prefer one year of CDL passenger driving experience.
  • Certification: Either in possession of a Class "B" CDL and a Passenger (P) endorsement, or, willing and able to work towards such license, certification, and endorsement. 
  • Able to and willing to provide safe, reliable, convient, and cost effective customer service. 

Job Demands:
Physical and Mental Requirements:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration. Must be able to work overtime as specified in the CBA.

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

 

On Demand Driver - Full Time
North Little Rock
Operations
VIEW DETAILS

On-Demand Driver - Full Time - No CDL Required

Sign on Bonus of $500 for new On Demand Drivers plus full benefits. 

Company Overview

Rock Region METRO (METRO) is the transit authority for the central Arkansas metropolitan area, and includes METRO Fixed-Route bus service, Links Paratransit service, the Little Rock and North Little Rock Streetcar service; plus, new innovative services such as the On Demand and Micro-transit service.  As METRO grows, we are implementing new innovative and cost-effective services that better connect our passengers with other METRO services.  

Job Summary

The On Demand Driver will be responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.  In the course of the On Demand Drivers daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects.  When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers' wheelchairs to restraining devices for stabilization during the trip.  In addition, the On Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity.  Further, the Driver will be responsible to provide information to passengers regarding METRO's transit system, and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances. 

Essential Functions

  • Perform visual vehicle inspections and report any mechanical problems or defects
  • Pick up and discharge passengers as directed.
  • Collect fares and transfers, issue transfers, and inspect passes for validity.
  • Operate 2-Way radios to communicate with Dispatch and management
  • Complete written reports on accidents or other unusual incidents in an accurate and timely manner.
  • Perform other customer service activities as necessary.
  • Operate MDT's or electronic communication devices.
  • Provide passengers with general information of routes and schedules..

Physical and Mental Requirements

This position requires the working of non-traditional hours, split-shifts on various days of the week, including weekends and holidays.  Work is primarily performed in and around vehicles, and will require work out-of-doors particularly while assisting passengers with wheelchairs of other special needs.  The successful On Demand Driver must regularly hear, sit, reach with hands and arms, and use leg/feet to reach or handle vehicle controls.  Regularly exert physical effort, and routinely display manual dexterity.  This person sill frequently talk, walk, and use hands to grasp or feel objects or controls.  Further, they will regularly be required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs.  Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Regularly be exposed to fumes, odors, and moderate noise.  Have a high degree of memory and concentration.

Knowledge, Skills, and Abilities

  • Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
  • Ability to:
  • learn METRO's policies and procedures,
  • read write and make basic math calculations,
  • work varied hours to cover scheduled operations,
  • exercise good judgment and problem-solving skills,
  • understand and follow oral and written instructions spoken or written in English,
  • operate vehicle safely and efficiently,
  • provide on-time and dependable service to the public,
  • learn about METRO's services,
  • maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions,
  • keep accurate recorded logs of trip information when required.

.Benefits and Perks

  • Hourly full-time rate starting at $12.00 / hour
  • No requirement for Commercial Drivers License (CDL)
  • No DOT physical required
  • No requirement for Passenger (P) Endorsement
  • Sponsored Benefits provided including medical, dental, disability, and 457(b) retirement plan.

Minimum Qualifications: 2 years of driving experience

  • Graduation from high school or equivalent
  • Three years of experience as a driver
  • One year working with the general public
  • Must have a good driving record as defined by METRO
  • Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
  • Must pass post-offer, pre-employment background investigations and a drug screen

METRO has reviewed this job description to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employee's ability to perform the position as described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional function and requirements may be assigned by supervisors as deemed appropriate.  This document does not represent a contract of employment and METRO reserves the right to change this job description and/or assign tasks for the employee to perform, as METRO may deem appropriate.

Rock Region METRO is an equal opportunity employer, and is firmly committed to a policy of equal employment opportunity, and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Starting Pay at $12.00 / Hour

On Demand Driver - Part Time
North Little Rock
Ad Operations
VIEW DETAILS

Sign-on Bonus of $500 for new On-Demand drivers. 

Company Overview

Rock Region METRO (METRO) is the transit authority for the central Arkansas metropolitan area, and includes METRO Fixed-Route bus service, Links Paratransit service, the Little Rock and North Little Rock Streetcar service; plus, new innovative services such as the On-Demand and Micro-transit service.  As METRO grows, we are implementing new innovative and cost-effective services that better connect our passengers with other METRO services.  

.Benefits and Perks

  • Hourly part-time rate starting at $12.00 / hour
  • No requirement for Commercial Drivers License (CDL)
  • No requirement for Passenger (P) Endorsement
  • Benefits not provided with this Part-Time Driver position

Job Summary

The On Demand Driver will be responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.  In the course of the On Demand Drivers daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects.  When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers' wheelchairs to restraining devices for stabilization during the trip.  In addition, the On Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity.  Further, the Driver will be responsible to provide information to passengers regarding METRO's transit system, and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances. 

Essential Functions

  • Perform visual vehicle inspections and report any mechanical problems or defects
  • Pick up and discharge passengers as directed.
  • Collect fares and transfers, issue transfers, and inspect passes for validity.
  • Operate 2-Way radios to communicate with Dispatch and management
  • Complete written reports on accidents or other unusual incidents in an accurate and timely manner.
  • Perform other customer service activities as necessary.
  • Operate MDT's or electronic communication devices.
  • Provide passengers with general information of routes and schedules..

Physical and Mental Requirements

This position requires the working of non-traditional hours, split-shifts on various days of the week, including weekends and holidays.  Work is primarily performed in and around vehicles, and will require work out-of-doors particularly while assisting passengers with wheelchairs of other special needs.  The successful On Demand Driver must regularly hear, sit, reach with hands and arms, and use leg/feet to reach or handle vehicle controls.  Regularly exert physical effort, and routinely display manual dexterity.  This person sill frequently talk, walk, and use hands to grasp or feel objects or controls.  Further, they will regularly be required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs.  Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Regularly be exposed to fumes, odors, and moderate noise.  Have a high degree of memory and concentration.

Knowledge, Skills, and Abilities

  • Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
  • Ability to:
  • learn METRO's policies and procedures,
  • read write and make basic math calculations,
  • work varied hours to cover scheduled operations,
  • exercise good judgment and problem-solving skills,
  • understand and follow oral and written instructions spoken or written in English,
  • operate vehicle safely and efficiently,
  • provide on-time and dependable service to the public,
  • learn about METRO's services,
  • maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions,
  • keep accurate recorded logs of trip information when required.

Minimum Qualifications: 2 years of driving experience

  • Graduation from high school or equivalent
  • Three years of experience as a driver
  • One year working with the general public
  • Must have a good driving record as defined by METRO
  • Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
  • Must pass post-offer, pre-employment background investigations and drug screen

METRO has reviewed this job description to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employee's ability to perform the position as described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional function and requirements may be assigned by supervisors as deemed appropriate.  This document does not represent a contract of employment and METRO reserves the right to change this job description and/or assign tasks for the employee to perform, as METRO may deem appropriate.

Rock Region METRO is an equal opportunity employer, and is firmly committed to a policy of equal employment opportunity, and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

On Demand Driver - Full Time
North Little Rock
Operations
VIEW DETAILS

On-Demand Driver - Full Time - No CDL Required

Sign on Bonus of $500 for new On Demand Drivers plus full benefits. 

Company Overview

Rock Region METRO (METRO) is the transit authority for the central Arkansas metropolitan area, and includes METRO Fixed-Route bus service, Links Paratransit service, the Little Rock and North Little Rock Streetcar service; plus, new innovative services such as the On Demand and Micro-transit service.  As METRO grows, we are implementing new innovative and cost-effective services that better connect our passengers with other METRO services.  

Job Summary

The On Demand Driver will be responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.  In the course of the On Demand Drivers daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects.  When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers' wheelchairs to restraining devices for stabilization during the trip.  In addition, the On Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity.  Further, the Driver will be responsible to provide information to passengers regarding METRO's transit system, and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances. 

Essential Functions

  • Perform visual vehicle inspections and report any mechanical problems or defects
  • Pick up and discharge passengers as directed.
  • Collect fares and transfers, issue transfers, and inspect passes for validity.
  • Operate 2-Way radios to communicate with Dispatch and management
  • Complete written reports on accidents or other unusual incidents in an accurate and timely manner.
  • Perform other customer service activities as necessary.
  • Operate MDT's or electronic communication devices.
  • Provide passengers with general information of routes and schedules..

Physical and Mental Requirements

This position requires the working of non-traditional hours, split-shifts on various days of the week, including weekends and holidays.  Work is primarily performed in and around vehicles, and will require work out-of-doors particularly while assisting passengers with wheelchairs of other special needs.  The successful On Demand Driver must regularly hear, sit, reach with hands and arms, and use leg/feet to reach or handle vehicle controls.  Regularly exert physical effort, and routinely display manual dexterity.  This person sill frequently talk, walk, and use hands to grasp or feel objects or controls.  Further, they will regularly be required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs.  Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Regularly be exposed to fumes, odors, and moderate noise.  Have a high degree of memory and concentration.

Knowledge, Skills, and Abilities

  • Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
  • Ability to:
  • learn METRO's policies and procedures,
  • read write and make basic math calculations,
  • work varied hours to cover scheduled operations,
  • exercise good judgment and problem-solving skills,
  • understand and follow oral and written instructions spoken or written in English,
  • operate vehicle safely and efficiently,
  • provide on-time and dependable service to the public,
  • learn about METRO's services,
  • maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions,
  • keep accurate recorded logs of trip information when required.

.Benefits and Perks

  • Hourly full-time rate starting at $12.00 / hour
  • No requirement for Commercial Drivers License (CDL)
  • No DOT physical required
  • No requirement for Passenger (P) Endorsement
  • Sponsored Benefits provided including medical, dental, disability, and 457(b) retirement plan.

Minimum Qualifications: 2 years of driving experience

  • Graduation from high school or equivalent
  • Three years of experience as a driver
  • One year working with the general public
  • Must have a good driving record as defined by METRO
  • Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
  • Must pass post-offer, pre-employment background investigations and a drug screen

METRO has reviewed this job description to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employee's ability to perform the position as described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional function and requirements may be assigned by supervisors as deemed appropriate.  This document does not represent a contract of employment and METRO reserves the right to change this job description and/or assign tasks for the employee to perform, as METRO may deem appropriate.

Rock Region METRO is an equal opportunity employer, and is firmly committed to a policy of equal employment opportunity, and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Starting Pay at $12.00 / Hour

Rock Region METRO Employment Application

Download

Benefits

METRO offers its employees competitive salaries and an attractive benefit package which includes:

  • Growth potential
  • Medical, vision and dental health insurance
  • Life insurance
  • 457 Deferred Compensation retirement plan
  • Paid vacation, holidays and sick leave
  • In-house training opportunities
  • Transit passes for employees and/or eligible dependents

Instructions and Tips for Applying

To make your resume or application as effective as possible at METRO, the Human Resources Department offers the following suggestions:

• Always include specific dates of employment on your resume or application.
• Describe your work duties thoroughly and specifically.
• Be sure to include a reference to the position on your resume, cover letter or application so that it will be matched to the proper position.
• Clearly indicate contact information. Include your name, an address and phone number at which you can be reached. Also, please clearly indicate work phone numbers if you choose to include one.
• Only apply for posted positions.
• Fill out the application completely and legibly.

Submission Options

To apply for a posted vacancy, an applicant may submit a:

Submitting both an application and resume is not required. However, submitting both is encouraged, and if you are applying for an operator position, a Supplemental Questionnaire is required along with your resume and/or application. (The Supplemental Questionnaire is included in the online application process, or you may pick one up at the Rock Region METRO Administration Office, 901 Maple St., North Little Rock.) Once your resume, cover letter and/or application is prepared, please submit these items using one of the following options:

Drop off or mail your resume to Rock Region METRO, Human Resources Department, 901 Maple St., North Little Rock, AR 72114, fax your resume to 501-375-6812 or upload your resume and apply online. You may also email your resume to humanresources@rrmetro.org.

Drop off or Mail to:
Rock Region METRO
Human Resources Department
901 Maple St
North Little Rock, AR 72114
Fax: (501) 375-6812

Online: To apply online, email resume and/or completed application to humanresources@rrmetro.org or apply online.

Equal Employment Opportunity/Affirmative Action
2021 Policy Statement

Rock Region Metropolitan Transit Authority (METRO) management and staff pledge their continued support to the Federal Transit Administration’s (FTA) program on equal employment opportunity (EEO) affecting employment practices, to include recruitment, selection, promotions, terminations, transfers, layoffs, compensation, training, benefits, and other terms and conditions as set forth under the requirements of Circular 4704.1A; revised on April 20, 2017.

METRO is firmly committed to a policy of equal employment opportunity and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based on merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

METRO is firmly committed to a policy of equal employment opportunity and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based on merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

METRO is further committed to undertake an affirmative action program, including recommended goals and timetables, to effectively advance program objectives.

METRO will not tolerate the harassing of any individuals with regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Such conduct is cause for disciplinary action up to and including dismissal.

Justin Avery, chief financial officer, serves as the Equal Employment Opportunity Officer for the organization and has been delegated responsibility for developing and monitoring equal employment opportunity programs. However, management personnel at every level shares in the responsibility for promoting equal employment opportunity and ensuring requisite compliance. Officials, managers and supervisors will be evaluated on the efforts they expend to insure the success of the EEO program the same as their performance on other organizational goals.

Any applicant or employee who believes they have been subject to discrimination has the right to file a complaint with the EEO Officer and/or the Equal Employment Opportunity Commission located at 820 S Louisiana Street #200 in Little Rock.

Successful achievement of EEO goals will provide benefits to recipients, subrecipients, and contractors through fuller utilization and development of previously underutilized human resources.

Charles D. Frazier, Chief Executive Officer, Rock Region METRO

Feb. 9, 2021

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