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Employment

At Rock Region METRO, you will find a diverse workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm and ambition that each person brings. We place no limits to what you can achieve at METRO.

We respect and value our employees because we know that we couldn’t do what we do without them. If you would like to work in an innovative and diverse organization and are looking for a challenging opportunity to make an impact, we want to talk to you. Rock Region METRO is an Equal Opportunity Employer. We offer competitive salaries and an attractive benefits package, including career development; medical, vision and dental health insurance; life insurance; 457 deferred compensation retirement plan; paid vacation, holidays and sick leave; and transit passes for employees and eligible dependents.

Operations Dispatcher
North Little Rock
Operations
VIEW DETAILS

BRIEF DESCRIPTION:

Supervise and coordinate daily activities of METRO's Fixed Route vehicle operators and supervisors. Insures transit operations are operating efficiently and adhering to schedules

Essential Functions:
This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The person selected to fill this position must be flexible in the hours of work and will be required to work weekends (current shift is Monday, Tuesday, Saturday, & Sunday). Computer and Customer Service Skills are critical to this position as well as knowledge of the streets in the service area (Little Rock/North Little Rock).  

Responsibilities include but are not limited to the following:

  • Effectively communicate with drivers via radio & phone
  • Plan work assignments and equipment allocations to meet transportation & operation needs.
  • Maintain or verify records of time, deviations in schedule, equipment problems, customer complaints, and other records pertaining to operations.
  • Operate 2-way radio to communicate with Drivers
  • Prepare, compile, and submit reports on work activities, operations, production, and work­ related accidents.
  • Respond to driver requests for assistance.
  • Provide customers with general information

Knowledge and Abilities:
A. Knowledge of:

  • Traffic laws, ordinances, rules and driving courtesies involved in transit operations.
    Principles and practices of customer service.
    Dispatching principles and practices.

B. Ability to:

  • Learn METRO’s policies and procedures.
    Read, write, and make basic mathematic calculations.
    Exercise good judgment and problem-solving skills.
    Understand and follow oral and written instructions spoken or written in English.
    Provide on-time and dependable service to the public.
    Learn METRO’s transit routes and schedules.
    Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions. 

Minimum Qualifications — Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A. Required Education:

  • Graduation from high school or equivalent.

B. Required Prior Experience:

  • Three (3) years of verifiable dispatching experience and one (1) year of experience working with the general public.

C. Special Requirements, including Licenses and/or Certifications:

  • Good time management and multi-tasking skills.
    Basic computer knowledge and skills. (Managing files, folders, shortcuts and the use of various software applications)
    Well versed in Microsoft Office software (Word, Excel and Outlook.)
    Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.
    CDL with Class B and “P” endorsement preferred, but not required. 

Full package of benefits; health, dental, vision, life, deferred compensation, and paid vacation (12 days) & sick time.

Starting Pay - $15.38 to $17.00 an hour depending on experience

Purchasing Coordinator
North Little Rock
Procurement and Assets
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BRIEF DESCRIPTION:  

The Purchasing Coordinator will develop specifications, qualify vendors, assess competitive values, while purchasing, tracking, and keeping records on parts, business supplies, computer and communication hardware and software, and other needs of METRO.The position will be responsible for the preparation of technical specifications and bid documents and overseeing the bidding process. The position will be responsible for the timely and accurate tracking and payment of invoices, and the reconciliation of inventories and budgets.  In coordination with METRO Maintenance and Finance, this person will periodically contribute to inventory verifications. Reconciliations and the preparation of related budgets and audit reports. 

The Purchasing Coordinator will also develop a relationship with the Maintenance staff to regularly verify inventories, and support the process of disposing of obsolete parts and equipment.  By routinely engaging Maintenance and other staff, this person will assist in the reconciliation of parts and supplies, and the mediation of problems related to the strategic procurement and inventory management..

ESSENTIAL FUNCTIONS: 

  • Completes purchasing functions by locating and recommending suppliers, evaluating products and services, preparing technical specifications and bid documents, ensuring adequate and proper funding for requests, overseeing the competitive bidding process, preparing justification of cost on single bid responses, acting as a resource and liaison between procurement, internal departments and vendors, and ensuring products and services are delivered in a timely manner, and procures supplies to meet the METRO’s needs.
  • Develops and administers a system and process for the efficient and timely purchase of parts, equipment, tools, office supplies, computer equipment and software, and other purchases budgeted and approved by Rock Region METRO management.
  •  Formats and prepares reports related to required purchase activities, and ensures that the cost and quality of purchased assets and supplies bring the best possible value to METRO.

KNOWLEDGE:

  • Methods and techniques of developing and implementing inventory control.
  • Knowledge of the organizations and operations.
  • Policies, procedures, and functions of METRO.
  • Filing and document storage and retrieval methods.
  • Methods and techniques of sourcing materials.
  • Computerized physical inventory, parts storage, and retrieval methods.
  • Physical and computerized material management tools.
  • Public transit technology and information systems capabilities and issues.
  • Safety regulations and procedures.

​​​​​​SKILLS & ABILITIES:

  • Advanced word processing, spreadsheet, presentation and database software.
  • Specialized software related to functional area.
  • Establish and maintain effective relationships with other management staff, employees, and the general public in a team-oriented environment.
  • Forecast inventoried parts minimum and maximum stock levels.
  • Manage availability and distribution of parts in maintenance department.
  • Manage daily computer and physical receipt of parts and equipment.
  • Professionally maintain composure and effectiveness under pressure and changing conditions.
  • Manage and maintain inventory system integrity and accuracy.
  • Ensure a clean, safe working environment in accordance to OSHA regulations.
  • Evaluate bid solicitation to ensure all procurements are done in accordance to all local, state, and federal requirements.
  • Prioritize work, schedules and activities.
  • Ensure compliance with policies, rules, and regulations.
  • Establish and maintain cooperative working relationships.
  • Handle difficult people and situations.
  • Learn agency and department operating policies, procedures, systems, methods, and tasks.

JOB REQUIREMENTS: 

  • Two (2) years of college resulting in an Associate’s degree or equivalent from an accredited college or university in a related field.
  • Have a Certified Public Procurement Buyer (CPPB) certification or the ability to obtain one within two years.
  • A minimum of five (5) years of experience in purchasing, preferably with public transportation experience, and with at least three (3) years of experience in materials management, inventory control, and/or procurement related activities.
  • Recommendations regarding policy development and implementation are made and/or recommended. Evaluates customer satisfaction, develops cooperative associations, and utilizes resources to continuously improve customer satisfaction.
  • The employee normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.
  • Skilled - Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.
  • Skilled - Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents, and apply that knowledge to the compliant administration of complex and conditional customer situations.
  • Position has moderate fiscal responsibility. May be responsible for the billing, collection and/or accounting of funds. May be responsible for the handling and balancing of cash.
  • Advanced - Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
  • Intermediate - Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.
  • Advanced - Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college.

Starting salary based on qualifications and experience. Full package of benefits including: health, vision, dental, life, retirement, paid vacation, & paid sick leave.

Rock Region Metro is an equal employer, and considers all qualified candidates regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Body Mechanic
North Little Rock
Maintenance
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Body Mechanic

Description Of Work:

This position is responsible for the maintenance, repair, preventative maintenance, and inspections on METRO buses and vehicles. This includes conducting detailed inspections as well as removing, repairing, and replacing parts and components as necessary, while using tools and equipment in a safe and professional manner. Also maintains a clean, efficient, and safe shop area. This is a safety sensitive position subject to the rules and regulations of the METRO Drug and Alcohol Policy.

Duties & Responsibilities:
ESSENTIAL:

  • Inspects the condition of busses and assesses condition and/or damage from bus operations, evaluates work required, diagnoses and recommends related mechanical damage or required repairs, and schedules and repairs damage to busses.  Assesses damage to the bus frame, and may recommend that the bus frame repairs be contracted out.
  • Performs routine checks and preventive maintenance to bus frames, and bodies to ensure compliance for safe use and to comply with standards required for inspections.
  • Operates vehicles while in strict compliance with METRO policies, directives, and procedures and all Federal and Arkansas traffic laws and regulations.
  • Identifies required parts for repairs and properly requisitions parts from storeroom.
  • Completes all necessary forms, which includes, but are limited to, repair orders, and parts slips.

Physical and Mental Requirements:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Performs various physical duties to successfully complete job responsibilities. These can include, but are not limited to, bending, stooping, reaching, laying down, twisting, lifting and carrying various-sized and weighted object up to 70 pounds. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration.

Knowledge and Abilities:

A. Knowledge of:

  • Bus body, frame, lighting systems, exhaust systems, mirrors, and other safety and compliance related to the safe operation of METRO vehicles.
  • Mechanical principles for diesel and gas engines, fluid systems, electrical, power train, chassis, and preventative maintenance inspections.
  • Braking, heating, air conditioning, hydraulic systems, and transmissions.
  • Safe driving practices.

B. Ability to:

  • Learn METRO’s policies and procedures.
  • Read, write, and make basic mathematic calculations.
  • Work varied hours to cover scheduled operations.
  • Exercise good judgment and problem-solving skills.
  • Understand and follow oral and written instructions spoken or written in English.
  • Efficiently manage time and workload, which includes prioritizing, organizing, and following-through on a variety of tasks, assignments, and projects to meet deadlines.
  • Bend, stoop, reach, twist, and push/pull and lift up to 85 pounds in a proper safe manner.
  • Take initiative and be a productive, contributing member of a team.
  • Operate vehicles safely and efficiently.

Qualifications:

A. Required Education:

  • Graduation from high school or equivalent.

B. Required Prior Experience:

  • Must be at least twenty-one (21) years of age
  • Three (3) years of verifiable mechanical experience. Diesel mechanic experience a major plus

C. Special Requirements, including Licenses and/or Certifications:

  • Must have a good driving record as defined by METRO.
  • At the time of application, must possess a valid Class C Driver’s License, and must have the ability to obtain and maintain a valid Class B CDL with passenger endorsement, issued by the Arkansas Department of Motor Vehicles.
  • Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.

Evening/Night Shift: 4:30pm to 1:00am and weekends. $19.84 to $25.47 an hour depending on experience. Full package of benefits including health, vision, dental, retirement, paid vacation and sick leave.

Rock Region Metro is an equal employer, and considers all qualified candidates regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Paratransit Eligibility Specialist
North Little Rock
METRO LInks
VIEW DETAILS

BRIEF DESCRIPTION:  

Under the general supervision of the Paratransit Manager, this position is responsible for evaluating and administrating complex paratransit eligibility, including the qualification of conditional eligibility.  This Specialist must have the knowledge and insight to determine conditional eligibility based upon a number of factors including the passenger’s specific disability, the geographic location, weather conditions, and the time-of-day.  This person must have a clear understanding of conditional eligibility, with current expertise or the ability to become expert in all regulations found in 49 CFR Part 37 – Transportation Services for Individuals with Disabilities of the Americans With Disability Act (ADA).

ESSENTIAL FUNCTIONS: 

  • Answer incoming customer calls, or other correspondence related to the determining of ridership eligibility, and assists dispatchers and schedulers as needed, filling in for those positions in some circumstances.
  • The Eligibility Specialist evaluates complex and conditional eligibility paratransit applications, and defines specific conditions for which the applicant would be eligible for Links Paratransit service.  Coordinates with the Links Paratransit office, working closely with the Paratransit Manager to ensure that in supervising paratransit operations personnel and ensuring compliance with ADA regulations.
  • May be required to assist with Links customer ID photos.
  • Responsible for recertification of applications and may assist with the National Transit Database monthly reporting process.  May also support the Paratransit Manager in the process of managing Operator run and vacation sign-up, and the verification of taxi trips monthly.

KNOWLEDGE:

  • METRO’s policies, procedures and functions.
  • Knowledge of the organizations and operations of administrative programs.
  • Federal, state, and local rules and regulations on accessibility.
  • Specific knowledge of terms, conditions, and administrative process required for the evaluation of complex conditional paratransit eligibility.
  • Principals and techniques of personnel management and supervision.
  • Project management, analysis, and evaluation.
  • Knowledge of Americans with Disability Act (ADA) sufficient to ensure compliance.
  • Comprehensive understanding of medical terminology.
  • Laws, regulations, and reporting requirements dealing with persons with disabilities and the elderly.
  • Various kinds of disabilities, their related functional abilities, and related accommodation tools.
  • Adaptive technologies and available accommodations for persons with disabilities.
  • Appropriate terminology in discussing disabilities, and related functional limitations in accessing fixed route service.

​​​​​​SKILLS & ABILITIES:

  • Advanced word processing, spreadsheet, presentation and database software
  • Specialized software related to functional area.
  • Establish and maintain effective relationships with other management staff, employees, and the general public in a team-oriented environment
  • Present facts and recommendations effectively in oral and written form
  • Professionally maintain composure and effectiveness under pressure and changing conditions
  • Establish, monitor, and control projects and schedules.
  • Display willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions
  • Interpret, analyze, and apply the general guidelines of the ADA transportation provisions in establishment of METRO policies related to disabled and elderly services.
  • Prioritize and plan work activities, uses time efficiently and develops realistic action plans
  • Make comprehensive records and reports.
  • Establish and maintain cooperative working relationships
  • Handle difficult people and situations
  • Learn agency and department operating policies, procedures, systems, methods, and tasks

JOB REQUIREMENTS: 

  • High School Diploma or Equivalent
  • A minimum of three (3) years of progressively responsible experience with the dispatching, scheduling and coordinating of paratransit services.  In addition, they should have experience in a transit agency in providing customer service in a paratransit field, working with the disabled community and ADA compliance and policy development.
  • Coordinates with customer/passengers and with paratransit Scheduling Specialist, schedulers and dispatchers to ensure that complex rider needs are met in an efficient and compliant manner.  Develops cooperative work relationships to ensure customer satisfaction and compliant conditional eligibility process.
  • The employee normally performs the job by following established standard operating procedures and/or policies; however, this Eligiblity Specialist must have the aptitude and wisdom to correctly administer complex and conditional rider situations without manager assistance.
  • Skilled – This position demands a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities.  This Specialist demonstrates the ability to apply quantitative concepts; and uses skills to evaluate data. Quantative skills may be obtained from experience and self-study.
  • Skilled - Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents, and apply that knowledge to the compliant administration of complex and conditional customer situations.
  • Advanced - Ability to write analytic documents, instructions and processes, work journals or project logs, speeches, or critiques. Ordinarily, such education is obtained in at the college level or above; however, verbal and reading skills may be obtained from experience and self-study.

Starting salary based on qualifications and experience. Full package of benefits including: health, vision, dental, life, retirement, paid vacation, & paid sick leave.

Rock Region Metro is an equal employer, and considers all qualified candidates regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Transit Bus Operator
North Little Rock
Operations
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POSITION  SUMMARY
Provides transportation needs of the community by driving a Fixed Route schedule. Operates bus in a safe and efficient manner. Provides Customer Service by informing passengers of other routes schedules, fares, and transfer information. Assist passengers with special needs.

Essential Functions Statements

  • Operate a city bus
  • Requires sitting for long periods while operating bus.
  • Must meet schedule demands of the particular route
  • Must assist passengers in wheel chairs by securing wheel chair while on the bus.
  • Provide passengers with general information of routes and schedules.

POSITION QUALIFICATIONS

  • Accountability  - Ability to accept responsibility and account for his/her actions.
  • Accuracy- Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral- Ability to communicate effectively with others using the spoken word.
  • Conflict Resolution -Ability to deal with others in an antagonistic situation.
  • Customer Oriented- Ability to take care of the customers' needs while following company procedures.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Empathetic- Ability to appreciate and be sensitive to the feelings of others.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Honesty I Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
  • Reliability- The trait of being dependable and trustworthy.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Tactful - Ability to show consideration for and maintain good relations with others.
  • Responsible -Ability to be held accountable or answerable for one's conduct.

MINIMUM REQUIREMENTS

  • Education : High School Graduate or General Education Degree (GED)
  • Experience :Minimum of one year of CDL driving experience
  • Certificates a Licenses: Class "B" CDL with P endorsement
  • Excellent Customer Service

Job Demands:
Physical and Mental Requirements:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration. Must be able to work overtime as specified in the CBA.

Full package of benefits; health, dental, vision, life, deferred compensation, and paid vacation & sick time. Starting pay $15.47 per hour, thereafter, the rates are in accordance with union contract.

Paratransit Operator
North Little Rock
Links
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Essential Functions
Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

QUALIFICATIONS
A high school diploma or equivalent is required. Two years of driving experience required, with at least six months experience driving vans, or larger vehicles, in heavy traffic, preferred. A valid Commercial Driver's License (CDL), Class “B” with a Passenger endorsement is required to operate vehicles. Knowledge of the Paratransit requirements defined in the Americans with Disabilities Act of 1990 (ADA) preferred.

BASIC FUNCTIONS
• A Paratransit Bus Operator drives specially equipped Paratransit vans and vehicles over routes that may vary daily in order to effectively serve the transportation needs of people with disabilities, who are the Authority's Paratransit patrons.
• Provides curb-to-curb transportation in a courteous and efficient manner. Operate vehicles and perform all duties in accordance with the rules, regulations, and policies and consistent with the safety and welfare of the general public.
• Is responsible for safe operation of paratransit lifts and equipment and maintaining a reasonable schedule.
• Locate customer addresses through use of maps, directions and other aids.
• Pick up passengers at designated locations, discharge passengers at destination, collect fares, record time and miles and provide assistance in loading and securing passengers, when necessary.
• This position is also responsible for being a source of information for passengers as well as reporting traffic conditions and mechanical problems to appropriate departments.

SPECIAL REQUIREMENTS

  • Must pass a physical examination, including drug / alcohol screen 
  • Must have a favorable job history and satisfactory references 
  • Employees must have the ability to arrive at work on time to permit maintenance of schedules
  • Must have the ability to read map coordinates for pick-ups’ given by dispatch.

Job Demands:
Physical and Mental Requirements:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration.

Hours of Work: Variable shifts, 8 hours a day, 5 days of the week for 40 hours. Will include weekends.

Salary Range: Training/Starting $13.86 per hour, thereafter, the rates are in accordance with a Collective Agreement between the ATU Local 704 and Rock Region METRO.

Shop Foreman
North Little Rock
Maintenance
VIEW DETAILS

BRIEF DESCRIPTION:  

The purpose of this position is to maintain METRO vehicles and supervise mechanics and Utility/Service personnel. Monitors and troubleshoots vehicle problems, prioritize, assign, inspect, and recommend solutions for daily repairs to all buses and streetcars. Ensures all employees within department comply with shop and OSHA regulations in assigned work areas.

ESSENTIAL FUNCTIONS: 

  • Under the guidance of the Director of Maintenance, plans and supervises the maintenance, repair, modification, and installation of equipment associated with all vehicles to include streetcars.
  • Participates in developing department goals, objectives, and systems with the Maintenance Director, and recommends necessary changes,
  •  Supervise all maintenance and repair of buses, streetcars, and streetcar track and right of way.  
  • Work closely with vendors on pricing, product testing, and recommendations to the Director of Maintenance.
  • Coordinate and assist with all concerned on special projects with relationship to the fleet.  
  • Vehicle and equipment maintenance and management processes, practices, procedures, repair and implementation techniques.
  • Complex technical data pertaining to the operation, maintenance, and repair of electrical, electronic, and mechanical components.
  • Knowledge of the organizations and operations.
  • Policies, procedures, and functions of METRO.
  • Tools and equipment used in the maintenance and repair of vehicles and equipment.
  • State and Federal OSHA rules and regulations.
  • Collective bargaining and labor agreements.
  • Leadership and supervisory principles, motivational and mediation techniques.
  • Department of motor vehicles rules and regulations.
  • Public transit technology and information systems capabilities and issues.
  • Safety regulations and procedures.

​​​​​​SKILLS & ABILITIES:

  • Advanced word processing, spreadsheet, presentation and database software.
  • Specialized software related to functional area.
  • Establish and maintain effective relationships with other management staff, employees, and the general public in a team-oriented environment.
  • Vehicle and equipment maintenance.
  • Work under short turnaround time to complete work assignments.
  • Information tracking and reporting.
  • Professionally maintain composure and effectiveness under pressure and changing conditions.
  • Implement effective preventative maintenance practices and procedures.
  • Direct the activities of maintenance personnel.
  • Plan for expanded service or new equipment.
  • Prioritize work, schedules and activities.
  • Ensure compliance with policies, rules, and regulations.
  • Interpret manuals and schematics.
  • Establish and maintain cooperative working relationships.
  • Handle difficult people and situations.
  • Learn agency and department operating policies, procedures, systems, methods, and tasks.

JOB REQUIREMENTS: 

  • Formal Education from an accredited college, technical college, or university resulting in an Associates or Baccalaureate degree. Four or more years of demonstrated leadership and initiative such as assessing vehicle maintenance problems, exhibiting independent decision making in the process of managing road calls, and showing safety sensitive decision making such as determining in/out of service status for busses, may substitute for the formal education requirement.
  • Minimum of five years of experience in public transportation, with at least three years of experience in a bus maintenance environment, with two years in a role that exhibits leadership and independent decision making.
  • Requires supervisory and leadership skills, and the ability to assign work, monitor work completion and quality, and may as assigned require the ability to assess talent and performance quality.
  • Works with maintenance, operations, and administrative staff, and coordinates with customers and other stake holders to ensure the continuous improvement of customer service and bus fleet dependability.
  • Considers known policies, procedures and organizational imperatives while acting independently within the scope of the assigned position, and manages work with little managerial oversight.
  • Possesses thorough and practical knowledge of bus maintenance techniques, and uses technical tools to accurately assess mechanical conditions, and make good decisions regarding fleet sustainability.
  • Able to read technical instructions, journals, and manuals; and, the skill to apply those technical documents to the successful maintenance and documentation of technical and personnel based communications.
  • Able to perform intermediate level calculations and computations using math and computer tools to ensure that measurements and tolerances are within manufacturers standards

Starting salary based on qualifications and experience. Full package of benefits including: health, vision, dental, life, retirement, paid vacation, & paid sick leave.

Rock Region Metro is an equal employer, and considers all qualified candidates regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Rock Region METRO Employment Application

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Benefits

METRO offers its employees competitive salaries and an attractive benefit package which includes:

  • Growth potential
  • Medical, vision and dental health insurance
  • Life insurance
  • 457 Deferred Compensation retirement plan
  • Paid vacation, holidays and sick leave
  • In-house training opportunities
  • Transit passes for employees and/or eligible dependents

Instructions and Tips for Applying

To make your resume or application as effective as possible at METRO, the Human Resources Department offers the following suggestions:

• Always include specific dates of employment on your resume or application.
• Describe your work duties thoroughly and specifically.
• Be sure to include a reference to the position on your resume, cover letter or application so that it will be matched to the proper position.
• Clearly indicate contact information. Include your name, an address and phone number at which you can be reached. Also, please clearly indicate work phone numbers if you choose to include one.
• Only apply for posted positions.
• Fill out the application completely and legibly.

Submission Options

To apply for a posted vacancy, an applicant may submit a:

Submitting both an application and resume is not required. However, submitting both is encouraged, and if you are applying for an operator position, a Supplemental Questionnaire is required along with your resume and/or application. (The Supplemental Questionnaire is included in the online application process, or you may pick one up at the Rock Region METRO Administration Office, 901 Maple St., North Little Rock.) Once your resume, cover letter and/or application is prepared, please submit these items using one of the following options:

Drop off or mail your resume to Rock Region METRO, Human Resources Department, 901 Maple St., North Little Rock, AR 72114, fax your resume to 501-375-6812 or upload your resume and apply online. You may also email your resume to humanresources@rrmetro.org.

Drop off or Mail to:
Rock Region METRO
Human Resources Department
901 Maple St
North Little Rock, AR 72114
Fax: (501) 375-6812

Online: To apply online, email resume and/or completed application to humanresources@rrmetro.org or apply online.

Equal Employment Opportunity/Affirmative Action
2018 Policy Statement

Rock Region Metropolitan Transit Authority (METRO) management and staff pledge their continued support to the Federal Transit Administration’s (FTA) program on equal employment opportunity (EEO) affecting employment practices, to include recruitment, selection, promotions, terminations, transfers, layoffs, compensation, training, benefits, and other terms and conditions as set forth under the requirements of Circular 4704.1A; revised on April 20, 2017.

METRO is firmly committed to a policy of equal employment opportunity and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based on merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

METRO is further committed to undertake an affirmative action program, including recommended goals and timetables, to effectively advance program objectives.

METRO will not tolerate the harassing of any individuals with regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Such conduct is cause for disciplinary action up to and including dismissal.

Justin Avery, Assistant Director of Finance, serves as the Equal Employment Opportunity Officer for the organization and has been delegated responsibility for developing and monitoring equal employment opportunity programs. However, management personnel at every level shares in the responsibility for promoting equal employment opportunity and ensuring requisite compliance. Officials, managers and supervisors will be evaluated on the efforts they expend to insure the success of the EEO program the same as their performance on other organizational goals.

Any applicant or employee who believes they have been subject to discrimination has the right to file a complaint with the EEO Officer and/or the Equal Employment Opportunity Commission located at 820 S Louisiana Street #200 in Little Rock.

Successful achievement of EEO goals will provide benefits to recipients, subrecipients, and contractors through fuller utilization and development of previously underutilized human resources.

Charles D. Frazier, Executive Director, Rock Region METRO

July 9, 2018

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