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At Rock Region METRO, you will find a diverse workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm and ambition that each person brings. We place no limits to what you can achieve at METRO.

We respect and value our employees because we know that we couldn’t do what we do without them. If you would like to work in an innovative and diverse organization and are looking for a challenging opportunity to make an impact, we want to talk to you. Rock Region METRO is an Equal Opportunity Employer. We offer competitive salaries and an attractive benefits package, including career development; medical, vision and dental health insurance; life insurance; 457 deferred compensation retirement plan; paid vacation, holidays and sick leave; and transit passes for employees and eligible dependents.

Shop Foreman
North Little Rock


The purpose of this position is to maintain METRO vehicles and supervise mechanics and Utility/Service personnel. Monitors and troubleshoots vehicle problems, prioritize, assign, inspect, and recommend solutions for daily repairs to all buses and streetcars. Ensures all employees within department comply with shop and OSHA regulations in assigned work areas.


  • Under the guidance of the Director of Maintenance, plans and supervises the maintenance, repair, modification, and installation of equipment associated with all vehicles to include streetcars.
  • Participates in developing department goals, objectives, and systems with the Maintenance Director, and recommends necessary changes,
  •  Supervise all maintenance and repair of buses, streetcars, and streetcar track and right of way.  
  • Work closely with vendors on pricing, product testing, and recommendations to the Director of Maintenance.
  • Coordinate and assist with all concerned on special projects with relationship to the fleet.  
  • Vehicle and equipment maintenance and management processes, practices, procedures, repair and implementation techniques.
  • Complex technical data pertaining to the operation, maintenance, and repair of electrical, electronic, and mechanical components.
  • Knowledge of the organizations and operations.
  • Policies, procedures, and functions of METRO.
  • Tools and equipment used in the maintenance and repair of vehicles and equipment.
  • State and Federal OSHA rules and regulations.
  • Collective bargaining and labor agreements.
  • Leadership and supervisory principles, motivational and mediation techniques.
  • Department of motor vehicles rules and regulations.
  • Public transit technology and information systems capabilities and issues.
  • Safety regulations and procedures.


  • Advanced word processing, spreadsheet, presentation and database software.
  • Specialized software related to functional area.
  • Establish and maintain effective relationships with other management staff, employees, and the general public in a team-oriented environment.
  • Vehicle and equipment maintenance.
  • Work under short turnaround time to complete work assignments.
  • Information tracking and reporting.
  • Professionally maintain composure and effectiveness under pressure and changing conditions.
  • Implement effective preventative maintenance practices and procedures.
  • Direct the activities of maintenance personnel.
  • Plan for expanded service or new equipment.
  • Prioritize work, schedules and activities.
  • Ensure compliance with policies, rules, and regulations.
  • Interpret manuals and schematics.
  • Establish and maintain cooperative working relationships.
  • Handle difficult people and situations.
  • Learn agency and department operating policies, procedures, systems, methods, and tasks.


  • Formal Education from an accredited college, technical college, or university resulting in an Associates or Baccalaureate degree. Four or more years of demonstrated leadership and initiative such as assessing vehicle maintenance problems, exhibiting independent decision making in the process of managing road calls, and showing safety sensitive decision making such as determining in/out of service status for busses, may substitute for the formal education requirement.
  • Minimum of five years of experience in public transportation, with at least three years of experience in a bus maintenance environment, with two years in a role that exhibits leadership and independent decision making.
  • Requires supervisory and leadership skills, and the ability to assign work, monitor work completion and quality, and may as assigned require the ability to assess talent and performance quality.
  • Works with maintenance, operations, and administrative staff, and coordinates with customers and other stake holders to ensure the continuous improvement of customer service and bus fleet dependability.
  • Considers known policies, procedures and organizational imperatives while acting independently within the scope of the assigned position, and manages work with little managerial oversight.
  • Possesses thorough and practical knowledge of bus maintenance techniques, and uses technical tools to accurately assess mechanical conditions, and make good decisions regarding fleet sustainability.
  • Able to read technical instructions, journals, and manuals; and, the skill to apply those technical documents to the successful maintenance and documentation of technical and personnel based communications.
  • Able to perform intermediate level calculations and computations using math and computer tools to ensure that measurements and tolerances are within manufacturers standards

Starting salary based on qualifications and experience. Full package of benefits including: health, vision, dental, life, retirement, paid vacation, & paid sick leave.

Rock Region Metro is an equal employer, and considers all qualified candidates regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Rock Region METRO Employment Application



METRO offers its employees competitive salaries and an attractive benefit package which includes:

  • Growth potential
  • Medical, vision and dental health insurance
  • Life insurance
  • 457 Deferred Compensation retirement plan
  • Paid vacation, holidays and sick leave
  • In-house training opportunities
  • Transit passes for employees and/or eligible dependents

Instructions and Tips for Applying

To make your resume or application as effective as possible at METRO, the Human Resources Department offers the following suggestions:

• Always include specific dates of employment on your resume or application.
• Describe your work duties thoroughly and specifically.
• Be sure to include a reference to the position on your resume, cover letter or application so that it will be matched to the proper position.
• Clearly indicate contact information. Include your name, an address and phone number at which you can be reached. Also, please clearly indicate work phone numbers if you choose to include one.
• Only apply for posted positions.
• Fill out the application completely and legibly.

Submission Options

To apply for a posted vacancy, an applicant may submit a:

Submitting both an application and resume is not required. However, submitting both is encouraged, and if you are applying for an operator position, a Supplemental Questionnaire is required along with your resume and/or application. (The Supplemental Questionnaire is included in the online application process, or you may pick one up at the Rock Region METRO Administration Office, 901 Maple St., North Little Rock.) Once your resume, cover letter and/or application is prepared, please submit these items using one of the following options:

Drop off or mail your resume to Rock Region METRO, Human Resources Department, 901 Maple St., North Little Rock, AR 72114, fax your resume to 501-375-6812 or upload your resume and apply online. You may also email your resume to humanresources@rrmetro.org.

Drop off or Mail to:
Rock Region METRO
Human Resources Department
901 Maple St
North Little Rock, AR 72114
Fax: (501) 375-6812

Online: To apply online, email resume and/or completed application to humanresources@rrmetro.org or apply online.

Equal Employment Opportunity/Affirmative Action
2018 Policy Statement

Rock Region Metropolitan Transit Authority (METRO) management and staff pledge their continued support to the Federal Transit Administration’s (FTA) program on equal employment opportunity (EEO) affecting employment practices, to include recruitment, selection, promotions, terminations, transfers, layoffs, compensation, training, benefits, and other terms and conditions as set forth under the requirements of Circular 4704.1A; revised on April 20, 2017.

METRO is firmly committed to a policy of equal employment opportunity and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based on merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

METRO is further committed to undertake an affirmative action program, including recommended goals and timetables, to effectively advance program objectives.

METRO will not tolerate the harassing of any individuals with regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Such conduct is cause for disciplinary action up to and including dismissal.

Justin Avery, Assistant Director of Finance, serves as the Equal Employment Opportunity Officer for the organization and has been delegated responsibility for developing and monitoring equal employment opportunity programs. However, management personnel at every level shares in the responsibility for promoting equal employment opportunity and ensuring requisite compliance. Officials, managers and supervisors will be evaluated on the efforts they expend to insure the success of the EEO program the same as their performance on other organizational goals.

Any applicant or employee who believes they have been subject to discrimination has the right to file a complaint with the EEO Officer and/or the Equal Employment Opportunity Commission located at 820 S Louisiana Street #200 in Little Rock.

Successful achievement of EEO goals will provide benefits to recipients, subrecipients, and contractors through fuller utilization and development of previously underutilized human resources.

Charles D. Frazier, Executive Director, Rock Region METRO

July 9, 2018

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