Employment

JOB SUMMARY: Repairs and performs preventative maintenance on tires on all Rock Region METRO vehicles. [This is an unionized position and there is a possibility of being bumped to landscaping position which has same pay but different duties in the future.]

ESSENTIAL FUNCTIONS:

1. Repairs damaged tires of automobiles, buses, trucks, and other automotive vehicles.  Includes raising the vehicles, using a hydraulic jack, unbolting wheel, using an impact wrench.   Removes wheel from the vehicle by hand using safety blocks.

2. Locates puncture in tubeless tire by visual inspection or by immersing inflated tire in a water bath.  Separates tire from the wheel.  May glue boot (tire patch) over rupture in tire casing, using rubber cement.

3. Reassembles tire onto the wheel, and places wheel on balancing machine to determine counterweights required to balance wheel.   Hammers required counterweights onto rim of wheel and remounts wheel onto the vehicle.

4. Responds to emergency calls in METRO vehicle to make repairs or replacements of damaged tires on the road.

5. Cleans aluminum wheels and transports steel wheels to the paint room and back.

6. Sets up and operates a machine to regroove tread surface of tires.  Measures depth of usable tread rubber, using appropriate tools.  Sets cutting blades of the machine to a maximum depth consistent with safety.  Guides blade to cut the desired pattern in tread surface as machine automatically revolves tire. May groove tires by hand.

7. Performs tire branding on new tires.  The process is used in the locating and inventory of tires.

8. Rotate tires as needed to assure even wear.  Checks tires daily (bump and visual) for flats, damage, and loose lug nuts.

9. Checks air in tire each time vehicle is worked on and the entire fleet monthly.

10. Service METRO fleet (automobiles, buses, trucks vans). Checking all fluids engine oil, transmission, power steering, and radiator level and fill with fuel.

11. Record fluids on fuel sheet, hub-o-meter reading.

12. Inspect vehicle for body damage and check all interior and exterior lights.

13. Check vehicle for cut or broken seats, broken or cracked glass and graffiti and report it if found.

14. Mop up any spills and vacuum bus floor. Wash vehicle either by hand or the bus wash.

15. Park vehicle in proper parking space, wipe off the steering wheel and notify shop foreman of any deficiencies noted on green sheet form.

16. Assumes additional responsibilities as required

REQUIREMENTS:
Knowledge - High school diploma or GED required;  experience in the repair and replacement of tires a plus.  Overall knowledge of automobile and bus tires and related equipment required.  Possess standard mechanical hand tools and be experienced in the use of tools to perform related work. Must have a valid CDL driver's license or be able to obtain one 120 days from hire date.

Mental Effort - Must be able to understand maintenance manuals; prepare work cards and orders for vehicle/tire repairs.

Physical - Extensive walking and standing at least 90% of the time; lifting a maximum of 75 lbs. and lifting parts and materials overhead.  Requires ability to withstand exposure to negative surroundings such as uncomfortable weather conditions, dust, engine fumes, toxic chemicals, and extreme noise levels.  Requires ability to perform
hand-over-hand method of steering vehicles and be able to grip a steering wheel.  Must be able to crawl or crouch into tight areas and lay horizontal under a vehicle.

Audible Visual  Demands - Requires ability to hear directions given; distinguish vehicular problems associated with troubleshooting repairs; visually perform essential functions for satisfactory job performance.

Miscellaneous - Must be willing to work shift hours and days as assigned. 

The above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Starting pay is $17.72 per hour. Full package of benefits; health, dental, vision, life, deferred compensation retirement, and paid vacation, holiday, and sick time.

JOB SUMMARY: This position is responsible for daily servicing of all METRO vehicles and equipment. This involves checking, filling 'topping off' and recording all fluids, performing daily cleaning, sweeping, dusting and mopping. Also includes driving and parking of vehicles, cleaning individual piece parts and sub assemblies using various chemicals in a safe and professional manner, while maintaining a clean, efficient and safe work area.

This is a safety sensitive position subject to the rules and regulations of the METRO Drug and Alcohol Policy. Rock Region METRO is an equal opportunity employer. 

ESSENTIAL FUNCTIONS:

• Services METRO vehicles, which includes, but is not limited to, checking and 'topping off' all fluids, checking tire inflation pressure and re-stocking Bus Operator supplies.
• Performs visual inspections of METRO vehicles to identify vehicle damage and/or mechanical problems and reports such issues to supervisor.
• Performs all phases of interior and exterior METRO vehicle cleaning, which includes, but is not limited to, windows, walls, floors, ceilings, dome lights, hand rails, seats, upholstery, gum removal, graffiti removal, trash removal, air conditioning condensers, accessibility lifts, and wheels.
• Records all fluids consumed on fuel sheets in an accurate and legible manner.
• Operates METRO vehicles while in strict compliance with METRO policies, directives, and procedures and all Federal and Arkansas traffic laws and regulations. This includes using proper defensive driving techniques.
• Relocates METRO vehicles and directs incoming traffic into the METRO division.
• Cleans individual piece parts and sub assemblies, which includes, but is not limited to, engines, radiators, brake drums, battery compartments, chassis, and wheels.
• Installs and removes interior METRO approved signs as directed.

REQUIREMENTS:

• High school diploma or GED required
• Overall knowledge of automobile  and be experienced in the use of tools to perform related work.
• Must have a valid commercial driver's license (CDL) or be able to obtain one 120 days from hire date.
• Must be able to understand maintenance manuals; prepare work cards and orders for vehicle/tire repairs.
• Extensive walking and standing at least 90% of the time; lifting a maximum of 75 lbs. and lifting parts and materials overhead.  Requires ability to withstand exposure to negative surroundings such as uncomfortable weather conditions, dust, engine fumes, toxic chemicals, and extreme noise levels.  Requires ability to perform hand-over-hand method of steering vehicles and be able to grip a steering wheel.  Must be able to crawl or stoop into tight areas and lay horizontal under a vehicle.

Audible Visual  Demands - Requires ability to hear directions given; distinguish vehicular problems associated with trouble shooting repairs; visually perform essential functions for satisfactory job performance.

Miscellaneous - Must be willing to work shift hours and days as assigned. (Evening/night shift, starts at 4:00pm)

The above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Starting pay $17.15 an hour. Full package of benefits; health, dental, vision, life, deferred compensation, and paid vacation & sick time.

ABOUT METRO Links

METRO Links custom-route paratransit system serves  5,000 to 6,000 paratransit-eligible riders per month and covers 12,500 miles weekly. METRO Links riders are certified as paratransit-eligible under the Americans with Disabilities Act and have access to origin-to-destination bus service to and from locations that are within three-quarters of a mile from a non-express fixed bus route. Approximately 25 Rock Region METRO operators drive the 24 paratransit vans in the fleet throughout the year, taking riders to their community service providers, jobs, education, healthcare, shopping and other daily activities.

Responsibilities include but are not limited to the following:

• Effectively communicate with drivers via radio & phone
•  Assist the Paratransit Scheduler assigning unscheduled rides to drivers.
• Data entry, record keeping, preparation of reports and correspondence.
• Keep routes updated & on time, which includes insertions and cancellations are relayed to the driver in a timely manner.
• Provide customer information.
• Respond to driver requests for assistance

Qualifications:

• Must be high school graduate or equivalent; two years of college preferred
• Good computer skills
• One (1) year of dispatching experience
• Good language and composition skills
• Ability to read maps; familiarity with streets and landmarks in the LR/NLR area.
• Math and record-keeping skills
• Excellent public relations skills, clear speaking voice

The person selected to fill this position must be flexible in the hours of work and will be required to work alternating weekends. Computer and Customer Service Skills are critical to this position as well as knowledge of the streets in the Links service area (Little Rock/North Little Rock).  

Full package of benefits; health, dental, vision, life, deferred compensation, and paid vacation & sick time. Starting rate of pay $15.38.

BRIEF DESCRIPTION:

Supervise and coordinate daily activities of METRO's Fixed Route vehicle operators and supervisors. Insures transit operations are operating efficiently and adhering to schedules

Essential Functions:
This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The person selected to fill this position must be flexible in the hours of work and will be required to work weekends (the current shift is Monday, Friday, Saturday, & Sunday). Computer and Customer Service Skills are critical to this position as well as knowledge of the streets in the service area (Little Rock/North Little Rock).  

Responsibilities include but are not limited to the following:

• Effectively communicate with drivers via radio & phone
• Plan work assignments and equipment allocations to meet transportation & operation needs.
• Maintain or verify records of time, deviations in schedule, equipment problems, customer complaints, and other records pertaining to operations.
• Operate 2-way radio to communicate with Drivers
• Prepare, compile, and submit reports on work activities, operations, production, and work­ related accidents.
• Respond to driver requests for assistance.
• Provide customers with general information

Knowledge and Abilities:
A. Knowledge of:

Traffic laws, ordinances, rules, and driving courtesies involved in transit operations. Principles and practices of customer service. Dispatching principles and practices.

B. Ability to:

Learn METRO’s policies and procedures. Read, write, and make basic mathematic calculations.
Exercise good judgment and problem-solving skills. Understand and follow oral and written instructions spoken or written in English. Provide on-time and dependable service to the public. Learn METRO’s transit routes and schedules. Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions. 

Minimum Qualifications — Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A. Required Education:

Graduation from high school or equivalent.

B. Required Prior Experience:

Three (3) years of verifiable dispatching experience and one (1) year of experience working with the general public.

C. Special Requirements, including Licenses and/or Certifications:

Good time management and multi-tasking skills. Basic computer knowledge and skills. (Managing files, folders, shortcuts, and the use of various software applications). Well-versed in Microsoft Office software (Word, Excel, and Outlook.)

Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening. CDL with Class B and “P” endorsement preferred, but not required. 

Full package of benefits; health, dental, vision, life, deferred compensation, and paid vacation (12 days), paid sick, and paid holidays. 

Starting Pay - $15.38 to $17.00 an hour depending on experience

Employee Relations & Recruitment Administrator

RRM currently seeks a Human Resources, Employee Relations & Recruitment Administrator to join the office team.  The Human Resources, Employee Relations & Recruitment Administrator is responsible for facilitating the resolution of employee relations issues and gathers related information. They also will advise, counsel, and train supervisors and managers. They will research, develop, and implement effective recruiting and staffing strategies to attract a diverse pool of qualified and capable talent for the organization. This position will also assist the Benefits and Payroll Administrator with payroll.  They will serve as A liaison between management and employees. They will work with managers to address issues of employee misconduct, poor performance, and poor attendance.  This position will work very closely with the Director of Human Resources.  The Human Resources, Employee Relations & Recruitment Administrator will exhibit the highest level of integrity, hospitality, and customer service by providing prompt, professional, friendly, and efficient service to our employees, brokers, and external partners.

REPORTS TO

Director of Human Resources

REQUIRED ATTRIBUTES

• Passionate about helping and serving others, with a strong sense of empathy and humility
• Deep understanding of the sense of urgency that is required when handling employee benefits, payroll, and compliance-related work
• Excellent interpersonal skills and ability to communicate effectively with team members across all levels
• Excellent written and verbal communication and a professional demeanor
• Team culture-inclusive, accountable, and supportive
• Outstanding work ethic, entrepreneurial and excited to be an integral part of a rapidly growing company
• Resourceful, solution-oriented and self-directed
• Adaptable, flexible, and able to put out many fires on any given day
• Systems and process-oriented
• Proactive and reliable to fellow team members and managers
• Impeccable attention to detail and minimal errors
• Able to manage a heavy workload and fast pace, prioritize well and meet deadlines

REQUIRED EXPERIENCE AND SKILL SET

• BA/BS degree in Human Resources, Business Administration, or other related field
• Three plus years experience in human resources, specifically in employee benefits administration and labor law compliance. PHR certified a plus.
• Two years experience administering payroll
• Two years successfully managing all phases of the recruitment and hiring process in a fast-paced environment screening and hiring a high volume of candidates strongly preferred
• Experience in ensuring compliance with the Affordable Care Act and State/County (COBRA, Paid Sick Leave, Commuter Benefits, etc.) preferred
• Ability to research, interpret and communicate complex policies and employment-related laws
• Advanced computer skills, including the ability to create reports in Excel, edit PDF documents and learn to use new technology independently and quickly
• Advanced writing, copywriting, editing, and formatting skills, including an eye for good design and aesthetics
• Bilingual (written and conversational) in Spanish strongly preferred
• Performs other duties as assigned

RESPONSIBILITIES OF THE HUMAN RESOURCES, EMPLOYEE RELATIONS ADMINISTRATOR

BENEFITS

• Serves as subject matter expert and consults with management and staff regarding employee relations, equity, and general human resource policies and procedures and regulatory compliance issues.
• Serves as the lead recruiter for the organization.
• Will research, develop and implement effective recruiting and staffing strategies to attract a diverse pool of qualified and capable talent for the organization.
• Develops, facilitates, and implements all phases of the recruitment process.
• Responsible for job posting and advertisement processes.
• Assists with the interview process, attending and conducting interviews with managers, directors, and other company executives.
• Attends and participates in college job fairs and recruiting sessions
• Develops and disseminates communications, including administrative directives, procedures, forms, brochures, etc. in various formats on policy/procedural changes, current and new legislation to promote and encourage compliance.
• Provide ongoing customer service support to management and employees on all benefits, options, questions, and requests for support. Handle all inquiries, discrepancies, and complaints promptly and professionally.
• Prepare monthly, quarterly, and annual reports required by law to be filed with federal, state, and local agencies, (Internal Revenue Service, Department of Labor, Office of Labor Standards Enforcement, etc.)
• Stay abreast of updates and changes to laws and ordinances pertaining to benefits, provide updates to the team and recommend necessary or suggested changes to maintain compliance with the ever-changing legal landscape.

EMPLOYEE RELATIONS AND PAYROLL

• Conduct payroll administration by entering data into the payroll system, ensuring that all employees are paid accurately and according to company policies and laws. Includes processing new hires, transfers, and pay rate changes, leaves of absence, direct deposits, terminations, bonuses, PTO, and sick leave. Track and manage documentation of all following company protocol.
• Maintain all employee files and benefits enrollments in the HR database, on the company server, and in hard copy files. Ensure confidentiality, compliance, and accuracy.
• Process federal, state, and company leave of absence ensuring compliance, accuracy, and timeliness.
• Prepare reports as needed or requested by internal team, or as required for compliance reporting (i.e.: Bureau of Labor Statistics, EEOC, Department of Labor, etc.)

GENERAL HUMAN RESOURCES ADMINISTRATION

• Coordinate documentation and scheduling of staff performance reviews.
• Support recruitment, hiring, on-boarding and training activities of new team management level members, including editing and posting job ads, screening candidates, interview scheduling and preparing new hire and training materials.
• Assist the Director of HR in researching, developing and implementing new hire materials, company policies, and orientation and training materials, including copywriting, editing, formatting, printing and sharing of materials.
• Assist in coordinating company-training events, seminars, HR-related development sessions and education.
• Updating training materials, preparing training and new hire materials and supporting management team with all HR functions.

*The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.*

COMPENSATION

$43K, Full health benefits, 401K

NOTICE: Due to COVID-19, applicants are asked to apply online.

Full-Time Fixed-Route Bus Operator

Full package of benefits; health, dental, vision, life, deferred compensation, paid vacation, paid sick, and paid holidays. Starting pay $16.84 per hour, thereafter, the rates are in accordance with a union contract.

Sign-on bonus of $1000 for new fixed-route bus operators. 

POSITION SUMMARY
Qualified applicants will be trained and certified to provide safe, reliable, convenient, and cost effective transit service to Rock Region METRO’s (METRO) valued passengers in central Arkansas.  Although all Bus Operators must have a valid Arkansas Commercial Driver’s License (CDL), a Medical Examiner’s Health Certificate, and a Passenger (P) endorsement, candidates will be considered who will require assistance with their credentialing. 

Once licensed and certified, Full-Time Operators will receive rigorous training in the safe and timely operation of Fixed-Route buses.  In the course of daily operations, this person will be responsible to drive in a safe, courteous, and timely manner while providing customer service in the form of passenger communications including route schedules and times, fare rates and process, and transfer instructions.  They may also assist passengers with special needs, including passengers with disabilities. 

Essential Functions Statements

• Operate a city bus
• Requires sitting for long periods while operating bus.
• Must meet schedule demands of the particular route
• Must assist passengers in wheelchairs by securing wheelchair while on the bus.
• Provide passengers with general information of routes and schedules.

POSITION QUALIFICATIONS

• Accountability  - Ability to accept responsibility and account for his/her actions.
• Accuracy- Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication, Oral- Ability to communicate effectively with others using the spoken word.
• Conflict Resolution -Ability to deal with others in an antagonistic situation.
• Customer Oriented- Ability to take care of the customers' needs while following company procedures.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Empathetic- Ability to appreciate and be sensitive to the feelings of others.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty I Integrity - Ability to be truthful and be seen as credible in the workplace.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Reliability- The trait of being dependable and trustworthy.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Tactful - Ability to show consideration for and maintain good relations with others.
• Responsible -Ability to be held accountable or answerable for one's conduct.

MINIMUM REQUIREMENTS

• Education: High School Graduate or General Education Degree (GED)
• Experience: Prefer one year of CDL passenger driving experience.
• Certification: Either in possession of a Class "B" CDL and a Passenger (P) endorsement, or, willing and able to work towards such license, certification, and endorsement. 
• Able to and willing to provide safe, reliable, convient, and cost effective customer service. 

Job Demands:
Physical and Mental Requirements:
This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration. Must be able to work overtime as specified in the CBA.

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Part-Time Fixed-Route Bus Operator

**Sign on bonus of $1,000 for new fixed route operators. 

POSITION SUMMARY
Qualified applicants will be trained and certified to provide safe, reliable, convenient, and cost-effective transit service to Rock Region METRO’s (METRO) valued passengers in central Arkansas.  Although all Bus Operators must have a valid Arkansas Commercial Driver’s License (CDL), a Medical Examiner’s Health Certificate, and a Passenger (P) endorsement, candidates will be considered who will require assistance with their credentialing.  This Part-Time position will be scheduled to work on routes requiring from twenty (20) to twenty-five (25) hours per week.

Once licensed and certified, Part-Time Operators will receive rigorous training in the safe and timely operation of Fixed-Route buses.  In the course of daily operations, this person will be responsible to drive in a safe, courteous, and timely manner while providing customer service in the form of passenger communications including route schedules and times, fare rates, and process and transfer instructions.  They may also assist passengers with special needs, including passengers with disabilities. 

ESSENTIAL FUNCTIONS

• Operate a Fixed Route Bus in a safe and courteous manner
• The position requires operators to sit for long periods of time
• Operators are responsible to meet route schedules
• May be required to assist passengers in wheelchairs
• Provide passengers with general information of routes and schedules

POSITION QUALIFICATIONS

• Accountability – Must accept responsibility and accountability for actions and behaviors
• Accuracy - Ability to perform the functions of the job according to policy, law, and schedule
• Active Listening - Ability to listen, ask related questions, and understand questions and comments from passengers and stakeholders
• Conflict Resolution - Ability to deal with others in a hostile or confrontational situation
• Customer Oriented- Ability to take care of the customers' needs while following METRO policies and procedures
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
• Empathetic- Ability to appreciate and be sensitive to the feelings of others
• Friendly - Ability to exhibit a positive and cheerful demeanor toward others
• Honesty and Integrity - Ability to be truthful credible in the workplace
• Interpersonal - Ability to get along well with a variety of personalities and individuals
• Maturity - Ability to perform in a calm and mature manner, even during stressful situations
• Reliability- Ability, and willingness to be at work and on-time every day
• Working Under Pressure - Ability to complete assigned tasks under stressful situations
• Time Management - Ability to utilize the available time to organize and complete work within published schedules
• Courteous - Ability to show consideration, respect, and kindness during encounters with others

MINIMUM REQUIREMENTS

• Education: High School Graduate or General Education Degree (GED)
• Experience:  Prefer one year of CDL passenger driving experience
• Certification:  Either in possession of a Class "B" CDL and Passenger (P) endorsement or, willing and able to work towards such license, certification, and endorsement
• Able and willing to provide safe, reliable, convenient, and cost-effective customer service

PHYSICAL AND MENTAL REQUIREMENTS

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed on-board transit vehicles. The Operator must be able to pass the Department of Transportation (DOT) physical exam to demonstrate their physical fitness to perform the essential functions of the Bus Operator.  Regular physical exertion is required.  Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. The Operator must frequently talk, walk, and use hands to handle or feel objects or controls. They will also be regularly required to stoop, bend, and twist at the waist.  They may be required to lift up to 50 pounds, push or pull, and climb stairs. Also, Operators must visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Operators will regularly be exposed to fumes, odors, and moderate noise. They must have a high degree of memory and concentration. 

For the Part-time Fixed Route Operator position, there will be a starting pay rate of $16.84 per hour.  No overtime premium pay will be associated with this Part-Time position, however, Part-Time Operators may choose to seek a transfer to regular Full-Time positions.  While in a Part-Time position, working less than thirty (30) hours on average per week, no health or welfare benefits will be available.  However, based upon each Part-Time Operator's specific schedule, there may be an opportunity for periodic paid holidays.

METRO has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Authority reserves the right to change this job description and/or assign tasks for the employee to perform, as the Authority may deem appropriate.

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based on merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Sign-on Bonus of $500 for new On-Demand drivers. 

Company Overview

Rock Region METRO (METRO) is the transit authority for the central Arkansas metropolitan area, and includes METRO Fixed-Route bus service, Links Paratransit service, the Little Rock and North Little Rock Streetcar service; plus, new innovative services such as the On-Demand and Micro-transit service.  As METRO grows, we are implementing new innovative and cost-effective services that better connect our passengers with other METRO services.  

.Benefits and Perks

• Hourly part-time rate starting at $12.00 / hour
• No requirement for Commercial Drivers License (CDL)
• No requirement for Passenger (P) Endorsement
• Benefits not provided with this Part-Time Driver position

Job Summary

The On Demand Driver will be responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.  In the course of the On Demand Drivers daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects.  When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers' wheelchairs to restraining devices for stabilization during the trip.  In addition, the On Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity.  Further, the Driver will be responsible to provide information to passengers regarding METRO's transit system, and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances. 

Essential Functions

• Perform visual vehicle inspections and report any mechanical problems or defects
• Pick up and discharge passengers as directed.
• Collect fares and transfers, issue transfers, and inspect passes for validity.
• Operate 2-Way radios to communicate with Dispatch and management
• Complete written reports on accidents or other unusual incidents in an accurate and timely manner.
• Perform other customer service activities as necessary.
• Operate MDT's or electronic communication devices.
• Provide passengers with general information of routes and schedules..

Physical and Mental Requirements

This position requires the working of non-traditional hours, split-shifts on various days of the week, including weekends and holidays.  Work is primarily performed in and around vehicles, and will require work out-of-doors particularly while assisting passengers with wheelchairs of other special needs.  The successful On Demand Driver must regularly hear, sit, reach with hands and arms, and use leg/feet to reach or handle vehicle controls.  Regularly exert physical effort, and routinely display manual dexterity.  This person sill frequently talk, walk, and use hands to grasp or feel objects or controls.  Further, they will regularly be required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs.  Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Regularly be exposed to fumes, odors, and moderate noise.  Have a high degree of memory and concentration.

Knowledge, Skills, and Abilities

• Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
• Ability to:
• learn METRO's policies and procedures,
• read write and make basic math calculations,
• work varied hours to cover scheduled operations,
• exercise good judgment and problem-solving skills,
• understand and follow oral and written instructions spoken or written in English,
• operate vehicle safely and efficiently,
• provide on-time and dependable service to the public,
• learn about METRO's services,
• maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions,
• keep accurate recorded logs of trip information when required.

Minimum Qualifications: 2 years of driving experience

• Graduation from high school or equivalent
• Three years of experience as a driver
• One year working with the general public
• Must have a good driving record as defined by METRO
• Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
• Must pass post-offer, pre-employment background investigations and drug screen

METRO has reviewed this job description to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employee's ability to perform the position as described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional function and requirements may be assigned by supervisors as deemed appropriate.  This document does not represent a contract of employment and METRO reserves the right to change this job description and/or assign tasks for the employee to perform, as METRO may deem appropriate.

Rock Region METRO is an equal opportunity employer, and is firmly committed to a policy of equal employment opportunity, and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

On-Demand Driver - Full Time - No CDL Required

Sign on Bonus of $500 for new On Demand Drivers plus full benefits. 

Company Overview

Rock Region METRO (METRO) is the transit authority for the central Arkansas metropolitan area, and includes METRO Fixed-Route bus service, Links Paratransit service, the Little Rock and North Little Rock Streetcar service; plus, new innovative services such as the On Demand and Micro-transit service.  As METRO grows, we are implementing new innovative and cost-effective services that better connect our passengers with other METRO services.  

Job Summary

The On Demand Driver will be responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.  In the course of the On Demand Drivers daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects.  When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers' wheelchairs to restraining devices for stabilization during the trip.  In addition, the On Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity.  Further, the Driver will be responsible to provide information to passengers regarding METRO's transit system, and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances. 

Essential Functions

• Perform visual vehicle inspections and report any mechanical problems or defects
• Pick up and discharge passengers as directed.
• Collect fares and transfers, issue transfers, and inspect passes for validity.
• Operate 2-Way radios to communicate with Dispatch and management
• Complete written reports on accidents or other unusual incidents in an accurate and timely manner.
• Perform other customer service activities as necessary.
• Operate MDT's or electronic communication devices.
• Provide passengers with general information of routes and schedules..

Physical and Mental Requirements

This position requires the working of non-traditional hours, split-shifts on various days of the week, including weekends and holidays.  Work is primarily performed in and around vehicles, and will require work out-of-doors particularly while assisting passengers with wheelchairs of other special needs.  The successful On Demand Driver must regularly hear, sit, reach with hands and arms, and use leg/feet to reach or handle vehicle controls.  Regularly exert physical effort, and routinely display manual dexterity.  This person sill frequently talk, walk, and use hands to grasp or feel objects or controls.  Further, they will regularly be required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs.  Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Regularly be exposed to fumes, odors, and moderate noise.  Have a high degree of memory and concentration.

Knowledge, Skills, and Abilities

• Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
• Ability to:
• learn METRO's policies and procedures,
• read write and make basic math calculations,
• work varied hours to cover scheduled operations,
• exercise good judgment and problem-solving skills,
• understand and follow oral and written instructions spoken or written in English,
• operate vehicle safely and efficiently,
• provide on-time and dependable service to the public,
• learn about METRO's services,
• maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions,
• keep accurate recorded logs of trip information when required.

.Benefits and Perks

• Hourly full-time rate starting at $12.00 / hour
• No requirement for Commercial Drivers License (CDL)
• No DOT physical required
• No requirement for Passenger (P) Endorsement
• Sponsored Benefits provided including medical, dental, disability, and 457(b) retirement plan.

Minimum Qualifications: 2 years of driving experience

• Graduation from high school or equivalent
• Three years of experience as a driver
• One year working with the general public
• Must have a good driving record as defined by METRO
• Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
• Must pass post-offer, pre-employment background investigations and a drug screen

METRO has reviewed this job description to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employee's ability to perform the position as described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional function and requirements may be assigned by supervisors as deemed appropriate.  This document does not represent a contract of employment and METRO reserves the right to change this job description and/or assign tasks for the employee to perform, as METRO may deem appropriate.

Rock Region METRO is an equal opportunity employer, and is firmly committed to a policy of equal employment opportunity, and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Starting Pay at $12.00 / Hour

NOTICE: Due to COVID-19, applicants are asked to apply online.

Full package of benefits; health, dental, vision, life, deferred compensation, paid vacation, paid sick time, paid holidays. Starting pay is $15.05 per hour, thereafter, the rates are in accordance with the union contract.

Sign-on bonus of $1,000 for new paratransit operators. 

Essential Functions
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

QUALIFICATIONS
A high school diploma or equivalent is required. Two years of driving experience required, with at least six months experience driving vans, or larger vehicles, in heavy traffic, preferred. A valid Commercial Driver's License (CDL), Class “B” with a Passenger endorsement is required to operate vehicles. Knowledge of the Paratransit requirements defined in the Americans with Disabilities Act of 1990 (ADA) preferred.

BASIC FUNCTIONS
• A Paratransit Bus Operator drives specially equipped Paratransit vans and vehicles over routes that may vary daily in order to effectively serve the transportation needs of people with disabilities, who are the Authority's Paratransit patrons.
• Provides curb-to-curb transportation in a courteous and efficient manner. Operate vehicles and perform all duties in accordance with the rules, regulations, and policies and consistent with the safety and welfare of the general public.
• Is responsible for the safe operation of paratransit lifts and equipment and maintaining a reasonable schedule.
• Locate customer addresses through the use of maps, directions, and other aids.
• Pick up passengers at designated locations, discharge passengers at the destination, collect fares, record time and miles, and provide assistance in loading and securing passengers, when necessary.
• This position is also responsible for being a source of information for passengers as well as reporting traffic conditions and mechanical problems to appropriate departments.

SPECIAL REQUIREMENTS

• Must pass a physical examination, including drug/alcohol screen 
• Must have a favorable job history and satisfactory references 
• Employees must have the ability to arrive at work on time to permit maintenance of schedules
• Must have the ability to read map coordinates for pick-ups’ given by dispatch.

Job Demands:
Physical and Mental Requirements:
This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate the door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration.

Hours of Work: Variable shifts, 8 hours a day, 5 days of the week for 40 hours. Will include weekends. 

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

On-Demand Driver - Full Time - No CDL Required

.Benefits and Perks

• Hourly full-time rate starting at $12.00 / hour
• No requirement for Commercial Drivers License (CDL)
• No DOT physical required
• No requirement for Passenger (P) Endorsement
• Sponsored Benefits provided including medical, dental, disability, and 457(b) retirement plan.
• Sign-on Bonus - $500

Company Overview

Rock Region METRO (METRO) is the transit authority for the central Arkansas metropolitan area, and includes METRO Fixed-Route bus service, Links Paratransit service, the Little Rock and North Little Rock Streetcar service; plus, new innovative services such as the On-Demand and Micro-transit service.  As METRO grows, we are implementing new innovative and cost-effective services that better connect our passengers with other METRO services.  

Job Summary

The On-Demand Driver will be responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.  In the course of the On-Demand Drivers' daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects.  When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers' wheelchairs to restraining devices for stabilization during the trip.  In addition, the On-Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity.  Further, the Driver will be responsible to provide information to passengers regarding METRO's transit system and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances. 

Essential Functions

• Perform visual vehicle inspections and report any mechanical problems or defects
• Pick up and discharge passengers as directed.
• Collect fares and transfers, issue transfers, and inspect passes for validity.
• Operate 2-Way radios to communicate with Dispatch and management
• Complete written reports on accidents or other unusual incidents in an accurate and timely manner.
• Perform other customer service activities as necessary.
• Operate MDT's or electronic communication devices.
• Provide passengers with general information of routes and schedules..

Physical and Mental Requirements

This position requires the working of non-traditional hours, split-shifts on various days of the week, including weekends and holidays.  Work is primarily performed in and around vehicles and will require work out-of-doors particularly while assisting passengers with wheelchairs or other special needs.  The successful On-Demand Driver must regularly hear, sit, reach with hands and arms, and use leg/feet to reach or handle vehicle controls.  Regularly exert physical effort, and routinely display manual dexterity.  This person still frequently talks, walks, and uses hands to grasp or feel objects or controls.  Further, they will regularly be required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs.  Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Regularly be exposed to fumes, odors, and moderate noise.  Have a high degree of memory and concentration.

Knowledge, Skills, and Abilities

• Knowledge of traffic laws, ordinances, rules, and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
• Ability to:
• learn METRO's policies and procedures,
• read write and make basic math calculations,
• work varied hours to cover scheduled operations,
• exercise good judgment and problem-solving skills,
• understand and follow oral and written instructions spoken or written in English,
• operate a vehicle safely and efficiently,
• provide on-time and dependable service to the public,
• learn about METRO's services,
• maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions,
• keep accurately recorded logs of trip information when required.

.Benefits and Perks

• Hourly full-time rate starting at $12.00 / hour
• No requirement for Commercial Drivers License (CDL)
• No DOT physical required
• No requirement for Passenger (P) Endorsement
• Sponsored Benefits provided including medical, dental, disability, and 457(b) retirement plan.

Minimum Qualifications: 2 years of driving experience

• Graduation from high school or equivalent
• Three years of experience as a driver
• One year working with the general public
• Must have a good driving record as defined by METRO
• Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
• Must pass post-offer, pre-employment background investigations and a drug screen

METRO has reviewed this job description to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employee's ability to perform the position as described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional function and requirements may be assigned by supervisors as deemed appropriate.  This document does not represent a contract of employment and METRO reserves the right to change this job description and/or assign tasks for the employee to perform, as METRO may deem appropriate.

Rock Region METRO is an equal opportunity employer, and is firmly committed to a policy of equal employment opportunity, and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.