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Careers

At Rock Region METRO, you will find a diverse workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm and ambition that each person brings. We place no limits to what you can achieve at METRO.

We respect and value our employees because we know that we couldn’t do what we do without them. If you would like to work in an innovative and diverse organization and are looking for a challenging opportunity to make an impact, we want to talk to you. Rock Region METRO is an Equal Opportunity Employer. We offer competitive salaries and an attractive benefits package, including career development; medical, vision and dental health insurance; life insurance; 457 deferred compensation retirement plan; paid vacation, holidays and sick leave; and transit passes for employees and eligible dependents.

We’re Hiring Operators and Drivers!

Want good pay, the chance to get a $1,000 sign-on bonus ($5,000 sign-on bonus for fixed route operators with CDLs in hand; $2,500 sign-on bonus for paratransit operators with CDLs in hand) and a job you’ll love? Do you love to drive and serve as a community helper? Want a stable job with upward mobility? Apply today for a Rock Region METRO operator or driver position!

Operators and drivers are needed for the METRO Local fixed route bus service, METRO Streetcar service, METRO Links paratransit service and METRO Connect on-demand microtransit service.

  • Excellent Benefits, Including Health Care
  • Paid Training and Equipment Provided
  • Flexible Schedule for Non-CDL Part-Time Jobs
  • Non-CDL and CDL Positions Available; Current CDL with Passenger Endorsement Preferred
  • Must Pass Criminal Background, Drug Test and DOT Physical
  • Starting Pay $15-16/Hour for METRO Connect Microtransit Drivers

Schedule an appointment with Human Resources via humanresources@rrmetro.org or 501-375-6717 Ext. 1264.

Streetcar Manager
North Little Rock
Operations
VIEW DETAILS

Streetcar Manager

North Little Rock, AR.

Salary $55,000 - $65,000

Interested applicants should submit a cover letter, resume, and a completed application. 

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

Company Advancement Opportunities

Dental, Vision, and Employer Paid Health Insurance

Employer Paid Disability & Life insurance

457 (b) Deferred Compensation Retirement Plan

Paid Vacation, Paid Holidays & Paid Sick Leave

Transit Passes for Employees & Eligible Dependents

Credit Union Membership

Minority Lead Workforce

Fulfilling Work

Community Service

Work-Life Balance

STREETCAR MANAGER JOB DESCRIPTION

The purpose of this position is to maintain and supervise the daily operations of the METRO Streetcar Line. This is accomplished by evaluating and supervising transportation personnel, preparing operating plans, coordinating preventive maintenance and repairs of all streetcars with maintenance, daily monitoring of operator performance and daily record keeping along with other administrative tasks, including safety initiatives.

ESSENTIAL FUNCTIONS

  • Directs the METRO Streetcar transportation department by evaluating and supervising operation personnel, reviewing performance statistics, preparing division notices referencing operation practices, creating, and updating operating rules/procedures, and reviewing training criteria, programs and materials.
  • Participate in SSOA coordination meetings and be responsible for understanding all aspect of rail system safety and SMS for both operations and maintenance activities.
  • Directs the METRO Streetcar vehicle maintenance department by evaluating and supervising vehicle maintenance personnel, reviewing performance statistics, preparing division notices, establishing maintenance goals and projects, and coordinating preventive maintenance and repair schedule with maintenance department.
  • Maintain certification under 49 CFR Part 672 Public Transportation Safety Certification Training Program.
  • Maintain daily collection of data and recordkeeping and preparation of local, state, and federal reports such as Section 15, sampling, etc. as well as all other records required by METRO.

POSITION QUALIFICATIONS

Education

  • Two (2) years of college resulting in an Associate’s degree or equivalent from an accredited college or university in Business Administration, Public Administration, Management, or a related field.
    • Additional directly related experience beyond the minimum requirement may substitute for the required education based on the ratio of one and a half (1.5) years of experience for each (1) year of education.

Experience    

  • A minimum of three (3) years of progressively responsible experience in      public transportation, with two (2) years of experience in a rail operations or maintenance environment, and one (1) year of supervisory experience.

Supervision               

  • Work involves problem solving and mediating highly conflicting, unexpected and unusual problems involving multiple groups. Applies broad management responsibility for a large program or set of related functions. Provides direct and indirect supervision to lower-level personnel.

Human Collaboration Skills   

  • Final decisions regarding policy development and implementation are made and/or recommended. Interaction with others outside the organization requires exercising participative management skills that support team efforts and quality processes.

Freedom to Act           

  • The employee normally performs the duty assignments within broad parameters defined by general organizational requirements and accepted practices. End results determine effectiveness of job performance.

Technical Skills

  • Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs and/or processes organization wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.

Reading

  • Advanced - Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents. Ordinarily, such education is obtained in at the college level or above. However, it may be obtained from experience and self-study.

Math

  • Intermediate - Ability to apply fundamental concepts of theories, work with advanced mathematical operations methods, and functions of real and complex variables. Ordinarily, such education is obtained in at the college level or above. However, it may be obtained from experience and self-study.

Writing

  • Advanced - Ability to write editorials, journals, speeches, manuals, or critiques. Ordinarily, such education is obtained in at the college level or above. However, it may be obtained from experience and self-study.

Certification & Other Requirements  

  • Complete and maintain METRO Streetcar Operator certification.

KNOWLEDGE

  • METRO’s policies, procedures and functions.
  • Knowledge of the organizations and operations of administrative programs.
  • Laws, ordinances, rules, regulations, and codes applicable to the METRO Streetcar.
  • Rail transit operations standards and practices.
  • Rail maintenance procedures and processes.
  • Training techniques and practices.
  • Management and supervisory methods.
  • Contracts and schedules for the charter of streetcars for operation during revenue and non-revenue times.    

SKILLS & ABILITES        

  • Advanced word processing, spreadsheet, presentation and database software
  • Specialized software related to functional area.
  • Establish and maintain effective relationships with other management staff, employees, and the general public in a team-oriented environment
  • Present facts and recommendations effectively in oral and written form
  • Professionally maintain composure and effectiveness under pressure and changing conditions
  • Obtain and maintain required light rail operator certification.
  • Ability to interpret federal and state oversight requirements for the METRO Streetcars. 
  • Display willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions
  • Prioritize and plan work activities, uses time efficiently and develops realistic action plans
  • Make comprehensive records and reports.
  • Establish and maintain cooperative working relationships
  • Handle difficult people and situations
  • Learn agency and department operating policies, procedures, systems, methods, and tasks

 

Position Close Date: February 10, 2023

Service Technician
North Little Rock
Maintenance
VIEW DETAILS

Service Technician

North Little Rock, AR.

Starting Pay $17.84 per hour

Sign on Bonus

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

  • Company Advancement Opportunities
  • Dental, Vision, and Employer Paid Health Insurance
  • Employer Paid Disability & Life insurance
  • 457 (b) Deferred Compensation Retirement Plan
  • Paid Vacation, Paid Holidays & Paid Sick Leave
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Shift Differential
  • Bi-weekly Pay
  • Overtime Eligibility
  • Direct Deposit
  • Credit Union Membership
  • Referral Bonus
  • Minority Lead Workforce
  • Tool Allowance
  • Uniforms Provided
  • Fulfilling Work
  • Community Service
  • Safety/Attendance Awards
  • Work-Life Balance
  • Post High School Education Not Required

SERVICE TECHNICIAN JOB DESCRIPTION

This position is responsible for daily servicing of all METRO vehicles and equipment. This involves checking, filling 'topping off' and recording all fluids, and daily cleaning. Performs all phases of interior and exterior METRO vehicle cleaning, which includes, but is not limited to, windows, walls, floors, ceilings, dome lights, handrails, seats, upholstery, gum removal, graffiti removal, trash removal, air conditioning condensers, accessibility lifts, and wheels.

 Also includes driving and parking of vehicles, cleaning individual piece parts and sub-assemblies using various chemicals in a safe and professional manner, while maintaining a clean, efficient and safe work area. Operates METRO vehicles while in strict compliance with METRO policies, directives, and procedures and all Federal and Arkansas traffic laws and regulations. This includes using proper defensive driving techniques. Relocates METRO vehicles and directs incoming traffic into the METRO division. Installs and removes interior METRO approved signs as directed.

KNOWLEDGE AND ABILITIES

A. Knowledge of:

  • Safe driving practices.
  • Knowledge of and the ability to employ standard defensive driving techniques.
  • Automotive preventative maintenance requirements

B. Ability to:

  • Learn METRO’s policies and procedures.
  • Read, write, and make basic mathematic calculations.
  • Work varied hours to cover scheduled operations.
  • Exercise good judgment and problem-solving skills.
  • Understand and follow oral and written instructions spoken or written in English.
  • Efficiently manage time and workload, which includes prioritizing, organizing, and following-through on a variety of tasks, assignments, and projects to meet deadlines.
  • Bend, stoop, reach, twist, and push/pull and lift up to 85 pounds in a proper safe manner.
  • Take initiative and be a productive, contributing member of a team.
  • Operate vehicles safely and efficiently.
  • Work in confined spaces, awkward physical positions, and at various heights
  • Ability to hear directions given; distinguish vehicular problems associated with trouble shooting repairs; visually perform essential functions for satisfactory job performance.
  • Work evening/night shift starting at 4:00pm

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

  • Graduation from high school or equivalent.

B. Required Prior Experience:

  • Must be at least twenty-one (21) years of age,
  • Overall knowledge of automobile and be experienced in the use of tools to perform related work.

C. Special Requirements, including Licenses and/or Certifications:

  • Must possess a valid Driver’s License and have the ability to obtain and maintain a valid Class B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles.
  • Must have a good driving record as defined by METRO.
  • Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.
Fixed-Route Bus Operator- Part Time- Evenings/Weekends
North Little Rock
Fixed-Route
VIEW DETAILS

Fixed-Route Bus Operator- Part Time- Evenings/Weekends

North Little Rock, AR.

Starting Pay $17.91 per hour (about $35,820.00 annually), thereafter, the rates are in accordance with a union contract

Sign on bonus up to $2,500

Work any day during the week! **minimum of (2) days per week**

**Monday - Friday shift must be a full 4-6 hours Evening Shifts Only and Weekends you must be able to work 8:30am - 5:00pm (full shift)**

Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

  • Company Advancement Opportunities
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Sign on Bonus
  • Bi-weekly Pay
  • Overtime Eligibility
  • Direct Deposit
  • Credit Union Membership
  • Referral Bonus
  • Minority Lead Workforce
  • Uniforms Provided
  • Fulfilling Work
  • Community Service
  • Safety/Attendance Awards
  • Work-Life Balance
  • Post High School Education Not Required

FIXED-ROUTE BUS OPERATOR JOB DESCRIPTION

This position is responsible for the safe and timely operation of Fixed-Route buses. During daily operations, this person will be responsible to drive in a safe, courteous, and timely manner while providing customer service in the form of passenger communications including route schedules and times, fare rates and process, and transfer instructions. They may also assist passengers with special needs, including passengers with disabilities. 

ESSENTIAL FUNCTIONS STATEMENT

  • Operate a city bus
  • Requires sitting for long periods while operating bus.
  • Must meet schedule demands of the particular route
  • Must assist passengers in wheelchairs by securing wheelchair while on the bus.
  • Provide passengers with general information of routes and schedules.

POSITION QUALIFICATIONS

  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Accuracy- Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral- Ability to communicate effectively with others using the spoken word.
  • Conflict Resolution -Ability to deal with others in an antagonistic situation.
  • Customer Oriented- Ability to take care of the customers' needs while following company procedures.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Empathetic- Ability to appreciate and be sensitive to the feelings of others.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Honesty I Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
  • Reliability- The trait of being dependable and trustworthy.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Tactful - Ability to show consideration for and maintain good relations with others.
  • Responsible -Ability to be held accountable or answerable for one's conduct.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

  • Graduation from high school or equivalent.

B. Required Prior Experience:

  • Must be at least twenty-one (21) years of age,
  • Prefer one year of CDL passenger driving experience

C. Special Requirements, including Licenses and/or Certifications:

  • Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles
  • Must have a good driving record as defined by METRO.
  • Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.
On Demand Driver- Part Time
North Little Rock
VIEW DETAILS

On Demand Driver

North Little Rock, AR.

Starting Pay $15.00 per hour

Days vary Monday - Saturday. Schedule hours vary, you may have to work one of the following shifts:

5:00 – 1:30 pm, 10:30 – 3:40 pm, 12:10 – 8:40 pm 

Sign on bonus

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

  • Company Advancement Opportunities
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Sign on Bonus
  • Bi-weekly Pay
  • Direct Deposit
  • Credit Union Membership
  • Referral Bonus
  • Minority Lead Workforce
  • Uniforms Provided
  • Fulfilling Work
  • Community Service
  • Safety/Attendance Awards
  • Work-Life Balance
  • Post High School Education Not Required
  • No DOT physical required
  • No requirement for Commercial Driver’s License (CDL)
  • No requirement for Passenger (P) Endorsement

ON DEMAND DRIVER JOB DESCRIPTION

This position is responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.  In the course of the On Demand Drivers daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects.  When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers' wheelchairs to restraining devices for stabilization during the trip.  In addition, the On Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity.  Further, the Driver will be responsible to provide information to passengers regarding METRO's transit system, and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances.

ESSENTIAL FUNCTIONS

  • Perform visual vehicle inspections and report any mechanical problems or defects
  • Pick up and discharge passengers as directed.
  • Collect fares and transfers, issue transfers, and inspect passes for validity.
  • Operate 2-Way radios to communicate with Dispatch and management
  • Complete written reports on accidents or other unusual incidents in an accurate and timely manner.
  • Perform other customer service activities as necessary.
  • Operate MDT's or electronic communication devices.
  • Provide passengers with general information of routes and schedules.

Knowledge, Skills, and Abilities

  • Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
  • Ability to:
  • learn METRO's policies and procedures,
  • read write and make basic math calculations,
  • work varied hours to cover scheduled operations,
  • exercise good judgment and problem-solving skills,
  • understand and follow oral and written instructions spoken or written in English,
  • operate vehicle safely and efficiently,
  • provide on-time and dependable service to the public,
  • learn about METRO's services,
  • maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions,
  • keep accurate recorded logs of trip information when required.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

  • Graduation from high school or equivalent.

B. Required Prior Experience:

  • Must be at least twenty-one (21) years of age,
  • Prefer three years of experience as a driver
  • One year working with the general public

C. Special Requirements, including Licenses and/or Certifications:

  • Must have a good driving record as defined by METRO.
  • Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
  • Must have the ability to pass a pre-employment background check, a non-DOT medical examination, and drug screen.

 

Streetcar Operator
North Little Rock
VIEW DETAILS

Streetcar Operator

North Little Rock, AR.

Starting Pay $17.00 per hour

 

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

 

BENEFITS

  • Company Advancement Opportunities
  • Dental, Vision, and Employer Paid Health Insurance
  • Employer Paid Disability & Life insurance
  • 457 (b) Deferred Compensation Retirement Plan
  • Paid Vacation, Paid Holidays & Paid Sick Leave
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Bi-weekly Pay
  • Overtime Eligibility
  • Direct Deposit
  • Credit Union Membership
  • Referral Bonus
  • Minority Lead Workforce
  • Uniforms Provided
  • Fulfilling Work
  • Community Service
  • Safety/Attendance Awards
  • Work-Life Balance
  • Post High School Education Not Required
  • No DOT physical required
  • No requirement for Commercial Driver’s License (CDL)
  • No requirement for Passenger (P) Endorsement

A METRO Streetcar Operator operates a streetcar on an overhead electric power supply and travel across the Main Street Bridge over the Arkansas River to connect tourists, visitors, and locals to the cities major art and entertainment venues, restaurants, museums, parks, shops, libraries, and neighborhoods located in the downtowns. Streetcar operators provide information on historic sites, current economic revitalization efforts, community events, future expansion plans, and other news and facts from your vantage point on the heated and cooled streetcars.

This is a full-time position and the person selected to fill this position must be flexible in the hours of work and will be required to work weekends. Customer-friendly attitude is critical to this position.

ESSENTIAL FUNCTIONS:

  • Operates streetcars in a safe, courteous, and reliable manner on a designated route within a defined time schedule. Directs and assists passengers in a safe and orderly fashion in boarding and deboarding. Provides assistance to people with disabilities and the elderly as required including operating platform wheelchair lifts.
  • Operates and communicate a two-way radio system as regulated by the FCC. Notifies central dispatch/and or METRO Streetcar Manager of deviations, overload, accidents or passenger incidents. Notify central dispatch/and or METRO Streetcar Manager of passengers’ medical or behavioral problems and vehicle mechanical or electrical trouble. Complete and submit written reports concerning passenger incidents, accidents and route deviations.
  • Responsible for the collection of appropriate fares. Distribute and collect transfers, tickets and coupons. Dispenses information to passengers as requested.
  • Advise passengers of rules and regulations when necessary.
  • Be able to describe attractions, history and cultured features to tourists in a pleasant manner. Drivers will ALWAYS need the ability to demonstrate a “customer-friendly attitude.”

Knowledge and Abilities:

A. Knowledge of:

  • Traffic laws, ordinances, rules and driving courtesies involved in transit operations.
  • Principles and practices of customer service.
  • Safe driving practices.

B. Ability to:

  • Learn METRO’s policies and procedures.
  • Read, write, and make basic mathematic calculations.
  • Work varied hours to cover scheduled operations.
  • Exercise good judgment and problem-solving skills.
  • Understand and follow oral and written instructions spoken or written in English.
  • Operate vehicles safely and efficiently.
  • Provide on-time and dependable service to the public.
  • Learn METRO Streetcar’s routes and schedules.
  • Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions.
  • Keep accurate recorded logs of trip information when required.
  • Minimum Qualifications -A combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A. Required Education:

  • Graduation from high school or equivalent.

B. Required Prior Experience:

  • Three (3) years of verifiable driving experience and one (1) year of experience working with the general public.

C. Special Requirements, including Licenses and/or Certifications:

  • Must have a good driving record as defined by METRO.
  • Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screen.
  • Must be able to comprehend written & oral directions, bulletins, routes, fares, etc.
  • Excellent public relations skills, clear speaking voice.

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

 

 

Fixed-Route Bus Operator
North Little Rock
Fixed-Route
VIEW DETAILS

Fixed-Route Bus Operator

North Little Rock, AR.

Starting Pay $17.91 per hour (about $35,820.00 annually), thereafter, the rates are in accordance with a union contract

Sign on bonus up to $5,000

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

  • Company Advancement Opportunities
  • Dental, Vision, and Employer Paid Health Insurance
  • Employer Paid Disability & Life insurance
  • 457 (b) Deferred Compensation Retirement Plan
  • Paid Vacation, Paid Holidays & Paid Sick Leave
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Sign on Bonus
  • Bi-weekly Pay
  • Overtime Eligibility
  • Direct Deposit
  • Credit Union Membership
  • Referral Bonus
  • Minority Lead Workforce
  • Uniforms Provided
  • Fulfilling Work
  • Community Service
  • Safety/Attendance Awards
  • Work-Life Balance
  • Post High School Education Not Required

FIXED-ROUTE BUS OPERATOR JOB DESCRIPTION

This position is responsible for the safe and timely operation of Fixed-Route buses. During daily operations, this person will be responsible to drive in a safe, courteous, and timely manner while providing customer service in the form of passenger communications including route schedules and times, fare rates and process, and transfer instructions. They may also assist passengers with special needs, including passengers with disabilities. 

ESSENTIAL FUNCTIONS STATEMENT

  • Operate a city bus
  • Requires sitting for long periods while operating bus.
  • Must meet schedule demands of the particular route
  • Must assist passengers in wheelchairs by securing wheelchair while on the bus.
  • Provide passengers with general information of routes and schedules.

POSITION QUALIFICATIONS

  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Accuracy- Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral- Ability to communicate effectively with others using the spoken word.
  • Conflict Resolution -Ability to deal with others in an antagonistic situation.
  • Customer Oriented- Ability to take care of the customers' needs while following company procedures.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Empathetic- Ability to appreciate and be sensitive to the feelings of others.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Honesty I Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
  • Reliability- The trait of being dependable and trustworthy.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Tactful - Ability to show consideration for and maintain good relations with others.
  • Responsible -Ability to be held accountable or answerable for one's conduct.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

  • Graduation from high school or equivalent.

B. Required Prior Experience:

  • Must be at least twenty-one (21) years of age,
  • Prefer one year of CDL passenger driving experience

C. Special Requirements, including Licenses and/or Certifications:

  • Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles
  • Must have a good driving record as defined by METRO.
  • Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.

 

 

 

On Demand Driver - Full Time
North Little Rock
METRO Connect
VIEW DETAILS

On Demand Driver

North Little Rock, AR.

Starting Pay $15.00 per hour

Sign on bonus

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

  • Company Advancement Opportunities
  • Dental, Vision, and Employer Paid Health Insurance
  • Employer Paid Disability & Life insurance
  • 457 (b) Deferred Compensation Retirement Plan
  • Paid Vacation, Paid Holidays & Paid Sick Leave
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Sign on Bonus
  • Bi-weekly Pay
  • Overtime Eligibility
  • Direct Deposit
  • Credit Union Membership
  • Referral Bonus
  • Minority Lead Workforce
  • Uniforms Provided
  • Fulfilling Work
  • Community Service
  • Safety/Attendance Awards
  • Work-Life Balance
  • Post High School Education Not Required
  • No DOT physical required
  • No requirement for Commercial Driver’s License (CDL)
  • No requirement for Passenger (P) Endorsement

ON DEMAND DRIVER JOB DESCRIPTION

This position is responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.  In the course of the On Demand Drivers daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects.  When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers' wheelchairs to restraining devices for stabilization during the trip.  In addition, the On Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity.  Further, the Driver will be responsible to provide information to passengers regarding METRO's transit system, and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances.

ESSENTIAL FUNCTIONS

  • Perform visual vehicle inspections and report any mechanical problems or defects
  • Pick up and discharge passengers as directed.
  • Collect fares and transfers, issue transfers, and inspect passes for validity.
  • Operate 2-Way radios to communicate with Dispatch and management
  • Complete written reports on accidents or other unusual incidents in an accurate and timely manner.
  • Perform other customer service activities as necessary.
  • Operate MDT's or electronic communication devices.
  • Provide passengers with general information of routes and schedules.

Knowledge, Skills, and Abilities

  • Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
  • Ability to:
  • learn METRO's policies and procedures,
  • read write and make basic math calculations,
  • work varied hours to cover scheduled operations,
  • exercise good judgment and problem-solving skills,
  • understand and follow oral and written instructions spoken or written in English,
  • operate vehicle safely and efficiently,
  • provide on-time and dependable service to the public,
  • learn about METRO's services,
  • maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions,
  • keep accurate recorded logs of trip information when required.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

  • Graduation from high school or equivalent.

B. Required Prior Experience:

  • Must be at least twenty-one (21) years of age,
  • Prefer three years of experience as a driver
  • One year working with the general public

C. Special Requirements, including Licenses and/or Certifications:

  • Must have a good driving record as defined by METRO.
  • Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
  • Must have the ability to pass a pre-employment background check, a non-DOT medical examination, and drug screen.

 

 

 

 

Transit Mechanic
North Little Rock
Maintenance
VIEW DETAILS

Transit Mechanic

North Little Rock, AR.

Starting Pay $24.15 per hour

Sign on Bonus

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

  • Company Advancement Opportunities
  • Dental, Vision, and Employer Paid Health Insurance
  • Employer Paid Disability & Life insurance
  • 457 (b) Deferred Compensation Retirement Plan
  • Paid Vacation, Paid Holidays & Paid Sick Leave
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Shift Differential
  • Bi-weekly Pay
  • Overtime Eligibility
  • Direct Deposit
  • Credit Union Membership
  • Referral Bonus
  • Minority Lead Workforce
  • Tool Allowance
  • Uniforms Provided
  • Fulfilling Work
  • Community Service
  • Safety/Attendance Awards
  • Work-Life Balance
  • Post High School Education Not Required

TRANSIT MECHANIC JOB DESCRIPTION

This position is responsible for preventative maintenance, maintenance repairs, and inspections on METRO buses and vehicles. This includes conducting detailed inspections as well as removing, repairing, and replacing parts and components as necessary, while using tools and equipment in a safe and professional manner. Also maintains a clean, efficient, and safe shop area. This is a safety sensitive position subject to the rules and regulations of the METRO Drug and Alcohol Policy

KNOWLEDGE AND ABILITIES

A. Knowledge of:

  • Mechanical principles for diesel and gas engines, fluid systems, electrical, power train, chassis, and preventative maintenance inspections.
  • Braking, heating, air conditioning, hydraulic systems, and transmissions.
  • Safe driving practices.

B. Ability to:

  • Learn METRO’s policies and procedures.
  • Read, write, and make basic mathematic calculations.
  • Work varied hours to cover scheduled operations.
  • Exercise good judgment and problem-solving skills.
  • Understand and follow oral and written instructions spoken or written in English.
  • Efficiently manage time and workload, which includes prioritizing, organizing, and following-through on a variety of tasks, assignments, and projects to meet deadlines.
  • Bend, stoop, reach, twist, and push/pull and lift up to 85 pounds in a proper safe manner.
  • Take initiative and be a productive, contributing member of a team.
  • Operate vehicles safely and efficiently.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

  • Graduation from high school or equivalent.

B. Required Prior Experience:

  • Must be at least twenty-one (21) years of age,
  • Three (3) years of verifiable mechanical experience. Heavy-duty equipment repair experiences a major plus.

C. Special Requirements, including Licenses and/or Certifications:

  • Must possess a valid Driver’s License and have the ability to obtain and maintain a valid Class B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles.
  • Must have a good driving record as defined by METRO.
  • Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.
Transit Mechanic
North Little Rock
Maintenance
VIEW DETAILS

Transit Mechanic

North Little Rock, AR.

Starting Pay $24.15 per hour

Sign on Bonus

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

  • Company Advancement Opportunities
  • Dental, Vision, and Employer Paid Health Insurance
  • Employer Paid Disability & Life insurance
  • 457 (b) Deferred Compensation Retirement Plan
  • Paid Vacation, Paid Holidays & Paid Sick Leave
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Shift Differential
  • Bi-weekly Pay
  • Overtime Eligibility
  • Direct Deposit
  • Credit Union Membership
  • Referral Bonus
  • Minority Lead Workforce
  • Tool Allowance
  • Uniforms Provided
  • Fulfilling Work
  • Community Service
  • Safety/Attendance Awards
  • Work-Life Balance
  • Post High School Education Not Required

TRANSIT MECHANIC JOB DESCRIPTION

This position is responsible for preventative maintenance, maintenance repairs, and inspections on METRO buses and vehicles. This includes conducting detailed inspections as well as removing, repairing, and replacing parts and components as necessary, while using tools and equipment in a safe and professional manner. Also maintains a clean, efficient, and safe shop area. This is a safety sensitive position subject to the rules and regulations of the METRO Drug and Alcohol Policy

KNOWLEDGE AND ABILITIES

A. Knowledge of:

  • Mechanical principles for diesel and gas engines, fluid systems, electrical, power train, chassis, and preventative maintenance inspections.
  • Braking, heating, air conditioning, hydraulic systems, and transmissions.
  • Safe driving practices.

B. Ability to:

  • Learn METRO’s policies and procedures.
  • Read, write, and make basic mathematic calculations.
  • Work varied hours to cover scheduled operations.
  • Exercise good judgment and problem-solving skills.
  • Understand and follow oral and written instructions spoken or written in English.
  • Efficiently manage time and workload, which includes prioritizing, organizing, and following-through on a variety of tasks, assignments, and projects to meet deadlines.
  • Bend, stoop, reach, twist, and push/pull and lift up to 85 pounds in a proper safe manner.
  • Take initiative and be a productive, contributing member of a team.
  • Operate vehicles safely and efficiently.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

  • Graduation from high school or equivalent.

B. Required Prior Experience:

  • Must be at least twenty-one (21) years of age,
  • Three (3) years of verifiable mechanical experience. Heavy-duty equipment repair experiences a major plus.

C. Special Requirements, including Licenses and/or Certifications:

  • Must possess a valid Driver’s License and have the ability to obtain and maintain a valid Class B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles.
  • Must have a good driving record as defined by METRO.
  • Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.

Benefits

METRO offers its employees competitive salaries and an attractive benefit package which includes:

  • Growth potential
  • Medical, vision and dental health insurance
  • Life insurance
  • 457 Deferred Compensation retirement plan
  • Paid vacation, holidays and sick leave
  • In-house training opportunities
  • Transit passes for employees and/or eligible dependents

Application Submission Instructions

METRO has transitioned to an online application process. To apply for a posted vacancy, an applicant may:

  • Click “View Details” under the position for which you are applying.
  • Read the job description fully before applying.
  • Click the blue “Apply Now” button when ready to apply.
  • Begin entering information in the online application.
  • Please note: There is an option to upload or copy and paste resumes and cover letters.
  • Once the application is completed and reviewed, click “Submit Application.”
  • Please Note: Applicants will receive an automatic email message once the application has been successfully submitted.

Submitting both an application and resume is not required; however, submitting both is encouraged. If applying for an operator position, a supplemental questionnaire is required along with an application and/or resume. (The supplemental questionnaire is included in the online application process.)

Instructions and Tips for Applying

To make your resume or application as effective as possible at METRO, the Human Resources Department offers the following suggestions:

• Always include specific dates of employment on your resume or application.
• Describe your work duties thoroughly and specifically.
• Be sure to include a reference to the position on your resume, cover letter or application so that it will be matched to the proper position.
• Clearly indicate contact information. Include your name, an email address and phone number at which you can be reached. Also, please clearly indicate work phone numbers if you choose to include one.
• Only apply for posted positions.
• Fill out the application completely and legibly.

Don’t have access to a computer? Free Internet access is available at public librarys and American Job Centers. Should you use one of these locations, make sure you have a USB drive (sometimes called a flash drive or thumbnail drive). This will allow you to bring or save your resume information when working on a public computer. USB drives are inexpensive and can be found at common retail stores.

Don’t have an email address? Click here for a list of free web-based email providers, including popular services such as Gmail and YahooMail.

Need easy access to your resume? Google Docs is a free, web-based word processor that allows you to create and edit documents online and export them as PDFs for job applications.

Virtual Job Interviews

Are you out of state? Do you have an interest in working for METRO? Please contact our recruitment and human resources coordinator at 501-375-6717 Ext. 1264 or email humanresources@rrmetro.org to set up an appointment.

Equal Employment Opportunity/Affirmative Action
2022 Policy Statement

Rock Region Metropolitan Transit Authority (METRO) management and staff pledge their continued support to the Federal Transit Administration’s (FTA) program on equal employment opportunity (EEO) affecting employment practices, to include recruitment, selection, promotions, terminations, transfers, layoffs, compensation, training, benefits, and other terms and conditions as set forth under the requirements of Circular 4704.1A; revised on April 20, 2017.

METRO is firmly committed to a policy of equal employment opportunity and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based on merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

METRO is firmly committed to a policy of equal employment opportunity and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based on merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

METRO is further committed to undertake an affirmative action program, including recommended goals and timetables, to effectively advance program objectives.

METRO will not tolerate the harassing of any individuals with regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Such conduct is cause for disciplinary action up to and including dismissal.

Joe Procop, chief safety officer,, serves as the Equal Employment Opportunity Officer for the organization and has been delegated responsibility for developing and monitoring equal employment opportunity programs. However, management personnel at every level shares in the responsibility for promoting equal employment opportunity and ensuring requisite compliance. Officials, managers and supervisors will be evaluated on the efforts they expend to insure the success of the EEO program the same as their performance on other organizational goals.

Any applicant or employee who believes they have been subject to discrimination has the right to file a complaint with the EEO Officer and/or the Equal Employment Opportunity Commission located at 820 S Louisiana Street #200 in Little Rock.

Successful achievement of EEO goals will provide benefits to recipients, subrecipients, and contractors through fuller utilization and development of previously underutilized human resources.

Justin Avery, Chief Executive Officer, Rock Region METRO

Sept. 1, 2022

Drug and Alcohol Statement Policy

All employees of Rock Region METRO must abide by the terms of the Drug-Free Workplace Act Policy Statement as a condition of employment.

Contact

Questions should be directed to humanresources@rrmetro.org. Regretfully, due to the high volume of resumes METRO receives, it is not possible for our team to respond to individual inquiries about the status of a resume or search. You will be contacted by a hiring manager if you are selected for an interview. METRO will use email messages to communicate important job information related to application status, testing and interviews. As such, please ensure you verify the email address on your application, and check your email frequently, including your spam and junk folders. To apply online, you will need access to the Internet and an email account.

For more information, or to request this document in an alternate format or translated into another language, please call 501-375-6717.

Para obtener más informacion, o para solicitar este documento en un formato alternativo o traducico a otro idioma, llame al 501-375-6717.

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