Careers

Interested applicants should submit a cover letter, resume, and a completed application. 

POSITION SUMMARY:

The METRO customer service manager reports to and assists the chief communications officer with activities related to customer service and leads a 6-member team of customer service representatives. The customer service manager ensures that METRO riders and non-riders receive seamless, expert, accurate and timely customer service and ensures performance is measured and analyzed for system improvement. This is a management position for mid-level customer service professionals who have demonstrated extended supervisory experience. The successful candidate will have a strong background with customer service in a transit or retail environment and call center team training and management and/or a combination of equivalent customer service experience.

KEY SUCCESS FACTORS:

• Realizes optimum staffing levels to ensure adequate customer service call center coverage
• Uses data-driven analysis to improve the customer service experience and support rider, community and agency needs
• Professionally resolves customer service issues with consistency and good judgement
• Provides a professional, egalitarian work environment for the customer service team members
• Supports the public engagement team with valuable customer service insights

ESSENTIAL FUNCTIONS:

• Supervise, develop, coach and mentor the customer service team members
• Learn the METRO transit network and all related customer service needs, including trip-planning; ADA compliance; long-term transit planning service aspects as related to community requests; appropriate channels for escalating customer service concerns; fare products, pricing and formats; Lost and Found protocols; Code of Conduct policies; and all operations team responsibilities to be able to adequately explain transit system policies to customers and follow enforcement protocols
• Learn the METRO phone system reporting system (currently QueueMetrics) to provide call metrics for compliance reports and monitoring needs
• Learn fixed route and guideway, paratransit and microtransit software systems (currently Syncromatics, StrataGen and Transloc, respectively); mobile fare payment system (currently Token Transit) and customer relationship management system (currently Track It Transit) to train employees, resolve problems and provide reports
• Maintain optimum staffing schedules to ensure adequate customer service call center coverage
• Ensure collection and analyzation of customer service data for reporting needs
• Supervise, develop, coach and mentor the customer service team members
• Learn the METRO transit network and all related customer service needs, including trip-planning; ADA compliance; long-term transit planning service aspects as related to community requests; appropriate channels for escalating customer service concerns; fare products, pricing and formats; Lost and Found protocols; Code of Conduct policies; and all operations team responsibilities to be able to adequately explain transit system policies to customers and follow enforcement protocols
• Learn the METRO phone system reporting system (currently QueueMetrics) to provide call metrics for compliance reports and monitoring needs
• Learn fixed route and guideway, paratransit and microtransit software systems (currently Syncromatics, StrataGen and Transloc, respectively); mobile fare payment system (currently Token Transit) and customer relationship management system (currently Track It Transit) to train employees, resolve problems and provide reports
• Maintain optimum staffing schedules to ensure adequate customer service call center coverage
• Ensure collection and analysis of customer service data for reporting needs
• Oversee customer service team training, performance and evaluation
• Manage cross-departmental customer service training
• Make customer service team training program recommendations to the chief communications officer
• Manage all customer service inter-departmental cross-training
• Draft written customer service responses
• Assist chief communications officer with customer-facing presentations, community engagement events, public information meetings and customer service campaigns
• Assist chief communications officer with transit trainings
• Assist chief communications officer with rider survey development, implementation and reporting
• Engage in all provided transit and customer service training, including de-escalation tactics.
• Perform research in support of team strategies
• Assist with special projects as needed

STATUS AND SCOPE: 

• Reports to:  Chief Communications Officer
• Direct Reports: 6
• Knowledge of shift scheduling
• Knowledge of call center reporting software systems
• Skilled in coaching and leadership, including serving others
• Skilled in project management, including planning, time management, budgeting, coordinating, accountability controls and reporting
• Skilled in resourceful problem-solving
• Skilled in word processing, spreadsheet and presentation skills
• Skilled in interpersonal communications, verbal and written communications, and listening
• Skilled in reasoning
• Skilled in demonstrating kindness and compassion for others
• Ability to motivate others
• Ability to take direction from others

COMPETENCIES: 

• Ability to work in a fast-paced setting, process work rapidly, set priorities and work under pressure, all while maintaining accuracy of work and completion of assigned tasks with limited supervision
• Ability to interpret data, apply logic and trouble-shoot
• Ability to learn new and emerging technology quickly
• Ability to meet deadlines while multi-tasking
• Ability to package information in custom, requested formats
• Commitment to being a reliable, people-oriented, inclusive team player who embraces diversity and demonstrates a passion for providing excellent transit customer service

QUALIFICATIONS:

• Bachelor’s degree in business, retail or hospitality management, or a related field, or any equivalent combination of related training and experience
• A minimum of seven years’ experience working in the transit, customer service, retail or hospitality industries
• A minimum of three years’ experience working in a call center supervisory or management role and/or equivalent customer service experience

SALARY RANGE:

Starting at $56,000

BENEFITS:

 Eligible for health insurance, dental insurance, vision insurance, life, short-term/long-term disability insurance, paid sick, paid vacation, paid holidays, 457 (b).

EMPLOYMENT STATEMENT:

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

A METRO Streetcar Operator operates a streetcar on an overhead electric power supply and travel across the Main Street Bridge over the Arkansas River to connect tourists, visitors, and locals to the cities major art and entertainment venues, restaurants, museums, parks, shops, libraries, and neighborhoods located in the downtowns. Streetcar operators provide information on historic sites, current economic revitalization efforts, community events, future expansion plans, and other news and facts from your vantage point on the heated and cooled streetcars.

This is a full-time position and the person selected to fill this position must be flexible in the hours of work and will be required to work weekends. Customer-friendly attitude is critical to this position.

Responsibilities include but are not limited to the following:

• Operates streetcars in a safe, courteous, and reliable manner on a designated route within a defined time schedule. Directs and assists passengers in a safe and orderly fashion in boarding and deboarding. Provides assistance to people with disabilities and the elderly as required including operating platform wheelchair lifts.
• • Operates and communicate a two-way radio system as regulated by the FCC. Notifies central dispatch/and or METRO Streetcar Manager of deviations, overload, accidents or passenger incidents. Notify central dispatch/and or METRO Streetcar Manager of passengers’ medical or behavioral problems and vehicle mechanical or electrical trouble. Complete and submit written reports concerning passenger incidents, accidents and route deviations.
• Responsible for the collection of appropriate fares. Distribute and collect transfers, tickets and coupons. Dispenses information to passengers as requested.
• Advise passengers of rules and regulations when necessary.
• Be able to describe attractions, history and cultured features to tourists in a pleasant manner. Drivers will ALWAYS need the ability to demonstrate a “customer-friendly attitude.”

Qualifications:

• Must be High School Graduate or General Education Degree
• Two to four years related work experience
• Must be able to comprehend written & oral directions, bulletins, routes, fares, etc.
• Excellent public relations skills, clear speaking voice.

Full package of benefits including health, dental, vision, 457(b) retirement, paid vacation & sick days.

Salary Range: Training/Starting $17.00 per hour

EMPLOYMENT STATEMENT:

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. 

Strong preference given to local central Arkansas candidates. 

BRIEF DESCRIPTION:  

Under the general supervision of the Paratransit Manager, this position is responsible for evaluating and administrating complex paratransit eligibility, including the qualification of conditional eligibility.  This Specialist must have the knowledge and insight to determine conditional eligibility based upon a number of factors including the passenger’s specific disability, the geographic location, weather conditions, and the time-of-day.  This person must have a clear understanding of conditional eligibility, with current expertise or the ability to become expert in all regulations found in 49 CFR Part 37 – Transportation Services for Individuals with Disabilities of the Americans With Disability Act (ADA).

ESSENTIAL FUNCTIONS: 

• Answer incoming customer calls, or other correspondence related to the determining of ridership eligibility, and assists dispatchers and schedulers as needed, filling in for those positions in some circumstances.
• The Eligibility Specialist evaluates complex and conditional eligibility paratransit applications, and defines specific conditions for which the applicant would be eligible for Links Paratransit service.  Coordinates with the Links Paratransit office, working closely with the Paratransit Manager to ensure that in supervising paratransit operations personnel and ensuring compliance with ADA regulations.
• May be required to assist with Links customer ID photos.
• Responsible for recertification of applications and may assist with the National Transit Database monthly reporting process.  May also support the Paratransit Manager in the process of managing Operator run and vacation sign-up, and the verification of taxi trips monthly.

KNOWLEDGE:

• METRO’s policies, procedures and functions.
• Knowledge of the organizations and operations of administrative programs.
• Federal, state, and local rules and regulations on accessibility.
• Specific knowledge of terms, conditions, and administrative process required for the evaluation of complex conditional paratransit eligibility.
• Principals and techniques of personnel management and supervision.
• Project management, analysis, and evaluation.
• Knowledge of Americans with Disability Act (ADA) sufficient to ensure compliance.
• Comprehensive understanding of medical terminology.
• Laws, regulations, and reporting requirements dealing with persons with disabilities and the elderly.
• Various kinds of disabilities, their related functional abilities, and related accommodation tools.
• Adaptive technologies and available accommodations for persons with disabilities.
• Appropriate terminology in discussing disabilities, and related functional limitations in accessing fixed route service.

​​​​​​SKILLS & ABILITIES:

• Advanced word processing, spreadsheet, presentation and database software
• Specialized software related to functional area.
• Establish and maintain effective relationships with other management staff, employees, and the general public in a team-oriented environment
• Present facts and recommendations effectively in oral and written form
• Professionally maintain composure and effectiveness under pressure and changing conditions
• Establish, monitor, and control projects and schedules.
• Display willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions
• Interpret, analyze, and apply the general guidelines of the ADA transportation provisions in establishment of METRO policies related to disabled and elderly services.
• Prioritize and plan work activities, uses time efficiently and develops realistic action plans
• Make comprehensive records and reports.
• Establish and maintain cooperative working relationships
• Handle difficult people and situations
• Learn agency and department operating policies, procedures, systems, methods, and tasks

JOB REQUIREMENTS: 

• High School Diploma or Equivalent
• A minimum of three (3) years of progressively responsible experience with the dispatching, scheduling and coordinating of paratransit services.  In addition, they should have experience in a transit agency in providing customer service in a paratransit field, working with the disabled community and ADA compliance and policy development.
• Coordinates with customer/passengers and with paratransit Scheduling Specialist, schedulers and dispatchers to ensure that complex rider needs are met in an efficient and compliant manner.  Develops cooperative work relationships to ensure customer satisfaction and compliant conditional eligibility process.
• The employee normally performs the job by following established standard operating procedures and/or policies; however, this Eligiblity Specialist must have the aptitude and wisdom to correctly administer complex and conditional rider situations without manager assistance.
• Skilled – This position demands a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities.  This Specialist demonstrates the ability to apply quantitative concepts; and uses skills to evaluate data. Quantative skills may be obtained from experience and self-study.
• Skilled - Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents, and apply that knowledge to the compliant administration of complex and conditional customer situations.
• Advanced - Ability to write analytic documents, instructions and processes, work journals or project logs, speeches, or critiques. Ordinarily, such education is obtained in at the college level or above; however, verbal and reading skills may be obtained from experience and self-study.

Starting salary based on qualifications and experience. Full package of benefits including: health, vision, dental, life, retirement, paid vacation, & paid sick leave.

EMPLOYMENT STATEMENT:

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. 

Strong preference given to local central Arkansas candidates. 

Tire/Utility Technician

North Little Rock, AR.

Starting Pay $18.80 per hour (about $37,600 annually)

Schedule: Mon - Fri 4:00 PM-12:30 AM

Up to $1000 Sign on Bonus

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Shift Differential
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Referral Bonus
• Minority Lead Workforce
• Tool Allowance
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Work-Life Balance
• Post High School Education Not Required

MAINTENANCE TIRE/UTILITY TECHNICIAN

The Maintenance Utility Technician position is a safety sensitive role in the Maintenance Department, ensuring that all tires are DOT compliant on all transit and support vehicles.

**Must have a valid Class B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles within 120 days of employment**

KEY SUCCESS FACTORS:

• Professional, knowledgeable, and friendly representation of METRO
• Strong organizational skills and attention to detail
• Current AR Driver’s License required with clean MVR
• Flexibility to work scheduled shifts, including nights and weekends
• Ability to manage time and workload

ESSENTIAL FUNCTIONS:

• Conducts self in an appropriate manner as a representative of RRM, working effectively in a diverse work environment, using prudent judgment at all times, performing duties in a safe manner, and assuring professional quality of services to all external and internal customers.
• Performs grounds upkeep and lawn care at all RRM facilities, which includes, but is not limited to, mowing, weed eating, leaf blowing and trash pickup and removal at all RRM properties.
• Performs visual inspections of RRM shelters to identify shelter damage and/or problems and reports such issues to supervisor.
• Performs all phases of interior and exterior RRM shelters cleaning, which includes, but is not limited to, windows, walls, floors, ceilings, lights, seats, gum removal, graffiti removal and trash removal.
• Operates and cares for all RRM equipment and tools in a safe and professional manner.
• Operates RRM vehicles while in strict compliance with RRM policies, directives, and procedures and all Federal and Arkansas traffic laws and regulations. This includes using proper defensive driving techniques.
• Maintains current knowledge of and adherence to all RRM operating policies, directives, and procedures.
• Installs and removes interior and exterior RRM approved signage as directed.
• Performs job duties using various chemicals in a safe and professional manner following RRM safety policies, directives, and procedures as well as following manufacturer instructions and environmental guidelines.
• Interacts with RRM staff and the public in a courteous, professional manner when conducting transit bus trades.
• All other duties as assigned.

COMPETENCIES:

• Ability to work in a fast-paced setting, process work rapidly, set priorities and work under pressure, all while maintaining accuracy of work and completion of assigned tasks with limited supervision
• Demonstrated ability to bend, stoop, reach, twist, and push/pull and lift up to 75 pounds in a proper safe manner.
• Ability to work in confined spaces, awkward physical positions, and at various heights.
• Basic knowledge of automotive preventative maintenance requirements.
• Ability to operate and maintain all equipment in a safe and professional manner.
• Ability to use prudent judgment and problem solving skills to make reasonable and appropriate decisions and recommendations.
• Ability to follow directions with minimal supervision.
• Ability to efficiently manage time and workload, which includes prioritizing, organizing, and following-through on a variety of tasks, assignments, and projects to meet deadlines.
• Ability to work in a standard shop environment, which can include, but is not limited to, working with dust, fumes, exhaust, various noise levels, various temperatures, and chemicals for an extended length of time as well as in various outdoor weather conditions as required.
• Ability to establish and maintain effective relationships with coworkers, customers, and external organization representatives

QUALIFICATIONS:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

• Graduation from high school or equivalent.

B. Required Prior Experience:

• Must be at least twenty-one (21) years of age.
• Basic experience operating commercial vehicles and be experienced in the use of tools to perform related work.
• Experience working with industrial cleaning equipment and supplies.

C. Special Requirements, including Licenses and/or Certifications:

• Must possess a valid Driver’s License and have the ability to obtain and maintain a valid Class B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles within 120 days of employment. 
• Must have a good driving record as defined by METRO.
• Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.
• Ability to obtain certification as a qualified forklift operator.

EMPLOYMENT STATEMENT:

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. 

Strong preference given to local central Arkansas candidates. 

Fixed-Route Bus Operator- Part Time

North Little Rock, AR.

Starting Pay $18.40 per hour, thereafter, the rates are in accordance with a union contract

Sign on bonus up to $2,500

Work any day during the week! **minimum of (2) days per week**

Mid-Day-Evening Shifts Only

Weekends you must be able to work 8:00am - 5:00pm (full shift)

Please note: Scheduled hours will be based on your availability and our need for work.

Training can be up to 6 weeks long, Monday - Friday 8-5pm you MUST complete the full training.

Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles

or

Commercial Learners Permit (CPL)

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Sign on Bonus
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Referral Bonus
• Minority Lead Workforce
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Work-Life Balance
• Post High School Education Not Required

FIXED-ROUTE BUS OPERATOR JOB DESCRIPTION

This position is responsible for the safe and timely operation of Fixed-Route buses. During daily operations, this person will be responsible to drive in a safe, courteous, and timely manner while providing customer service in the form of passenger communications including route schedules and times, fare rates and process, and transfer instructions. They may also assist passengers with special needs, including passengers with disabilities. 

ESSENTIAL FUNCTIONS STATEMENT

• Operate a city bus
• Requires sitting for long periods while operating bus.
• Must meet schedule demands of the particular route
• Must assist passengers in wheelchairs by securing wheelchair while on the bus.
• Provide passengers with general information of routes and schedules.

POSITION QUALIFICATIONS

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy- Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication, Oral- Ability to communicate effectively with others using the spoken word.
• Conflict Resolution -Ability to deal with others in an antagonistic situation.
• Customer Oriented- Ability to take care of the customers' needs while following company procedures.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Empathetic- Ability to appreciate and be sensitive to the feelings of others.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty I Integrity - Ability to be truthful and be seen as credible in the workplace.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Reliability- The trait of being dependable and trustworthy.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Tactful - Ability to show consideration for and maintain good relations with others.
• Responsible -Ability to be held accountable or answerable for one's conduct.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

• Graduation from high school or equivalent.

B. Required Prior Experience:

• Must be at least twenty-one (21) years of age,
• Prefer one year of CDL passenger driving experience

C. Special Requirements, including Licenses and/or Certifications:

• Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles
• Must have a good driving record as defined by METRO.
• Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.

Customer Service Call Center Representative

North Little Rock, AR.

Starting Pay $17.50 – 19.00 per hour

Call Center Hours: 5:00am – 8:00pm Mon-Sat, 8:00am – 7:00pm Sun

Employees must be able to work any of the listed shifts and be able to work a rotating on-call schedule to cover unexpected call center staffing shortages.

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Bi-weekly Pay
• Direct Deposit
• Credit Union Membership
• Referral Bonus
• Minority Lead Workforce
• Fulfilling Work
• Work-Life Balance

CUSTOMER SERVICE CALL CENTER REPRESENTATIVE JOB DESCRIPTION

The METRO customer service call center representative represents Rock Region METRO on frontline, inbound calls from the general public. The CS call center representative reports to and assists the customer service manager with assisting transit riders with trip-planning; discount fare applications; general service questions; scheduling paratransit and microtransit trips; troubleshooting problems tied to METRO’s bus- and streetcar-tracking smartphone app, fare payment smartphone app and microtransit ride-hailing smartphone app; and logging and investigating customer requests and concerns, as well as responding to non-rider transit inquiries or forwarding the inquiries to the appropriate METRO team member. This is a support position for persons interested in helping people from all walks of life successfully use the public transit system to meet their needs. The successful candidate will have an enthusiasm and aptitude for public service and genuine interest in public transit. The CS call center representative is part of an on-site (non-remote) Customer Call Center team, who reports to the customer service manager.

KEY SUCCESS FACTORS:
• Professional, knowledgeable and friendly representation of METRO
• Timely answering of all incoming customer calls
• Efficient use of time for individual support of team call flow goals
• Thorough, accurate knowledge of all transit services and how to use the transit system
• Successful, thorough resolution of customer problems
• Accurate, timely records data-entry
• Quality rider and community relationships built on excellent customer service
• Drive to keep pace with established benchmarks and exceed personal best

ESSENTIAL FUNCTIONS:

•Learn how to trip-plan, match appropriate services for transportation needs and check for active service alerts; all aspects of public transit paratransit service requirements and Title VI processes; long-term transit planning service aspects as related to community requests; appropriate channels for escalating customer service concerns; fare products, pricing and formats; how to log and reconcile Lost and Found items; all Code of Conduct policies and all operations team responsibilities to be able to adequately explain transit system policies to customers and follow enforcement protocols.

• Answer inbound customer calls regarding all aspects of Rock Region METRO’s public transit service in a friendly, knowledgeable, accurate and timely manner.

• Accurately and quickly log the nature of customer calls within a customer service database for planning purposes and tracking and resolution of problems.

•Correctly identify the nature of a customer’s need, trouble-shoot for the right solution for the situation and demonstrate superior judgement to assist the customer, while maintaining agency policies and delivering consistent support to customers.

• Perform needed preliminary fact-finding for items that require investigation performed by another team member.

• Outline and demonstrate when applicable appropriate self-help resources for customers.

• Resolve each customer interaction with a discussion recap, noting any next steps, if applicable.

• Operate multiple software platforms to perform daily work. (Training is provided.)

• Ensure canceled trips are communicated to the appropriate dispatch team (paratransit or microtransit) in a timely manner.

• Demonstrate respect for customer diversity, with an inclusive attitude and consistent, polite and professional approach to all customer interactions.

• Proactively communicate common rider questions and concerns to the customer service manager.

• Engage in all provided transit and customer service training, including de-escalation tactics.

• Must be able to work a rotating on-call schedule to cover unexpected call center staffing shortages. 

STATUS AND SCOPE: 

• Reports to: Call Center Manager

• Direct Reports: None

• Knowledge of Rock Region METRO’s mission and operations

• Knowledge of central Arkansas street grid, particularly that of Little Rock, North Little Rock, Conway, Jacksonville and Sherwood

• Knowledge of basic computing skills and customer service software

• Ability to work independently within a collaborative environment and support coworkers when needed

• Ability to adapt to a high-call-volume, ever-changing, fast-paced environment

• Ability to immediately respond to direction

• Ability to lend an empathetic ear, combined with an agency perspective

• Ability to maintain a calm, polite demeanor when speaking to disgruntled customers

• Ability to submit complete, accurate and timely reports

• Skilled in problem-solving

• Skilled in professional, tactful, and diplomatic interpersonal communication

• Skilled in excellent verbal communication and listening

• Skilled in reasoning

• Skilled in demonstrating compassion for others

• Skilled in determining when a situation requires escalation

COMPETENCIES: 

Ability to work in a fast-paced setting, process work rapidly, set priorities and work under pressure, all while maintaining accuracy of work and completion of assigned tasks

• Ability to interpret data, apply logic and trouble-shoot

• Ability to learn new and emerging technology quickly

• Ability to meet deadlines while multi-tasking

• Commitment to being a reliable, people-oriented, inclusive team player who embraces diversity and demonstrates a passion for providing excellent transit customer service

QUALIFICATIONS:
• High school diploma or GED equivalent and one year of work experience in customer service work involving the general public or any equivalent combination of related training and experience
• Ability to quickly learn new software systems.
• Familiarity with how to trouble-shoot technology-related problems (specifically, help riders identify what type of smartphone they have, what their smartphone operating system is and what versions of METRO-related apps they have).

EMPLOYMENT STATEMENT:

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Recruitment & HR Coordinator

Location: North Little Rock, AR. (Non-remote position)

Salary: $45,000

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Bi-weekly Pay
• Direct Deposit
• Credit Union Membership
• Referral Bonus
• Minority Lead Workforce
• Fulfilling Work
• Work-Life Balance

RRM currently seeks a Human Resources professional to fulfill the role of Recruitment & HR Coordinator.  The Recruitment & HR Coordinator will research, develop, and implement effective recruiting and staffing strategies to attract a diverse pool of qualified and capable talent for the organization. This position will also assist with payroll processing and benefits administration.  They will serve as liaison between management and employees. This position will work very closely with the Human Resources Manager.  The Recruitment & HR Coordinator will exhibit the highest level of integrity, hospitality, and customer service by providing prompt, professional, friendly and efficient service to our employees, brokers and external partners.

REQUIRED ATTRIBUTES

• Passionate about helping and serving others, with a strong sense of empathy and humility
• Deep understanding of the sense of urgency that is required when handling employee benefits, payroll and compliance related work
• Excellent interpersonal skills and ability to communicate effectively with team members across all levels
• Excellent written and verbal communication and a professional demeanor
• Team culture-inclusive, accountable, and supportive
• Outstanding work ethic, entrepreneurial and excited to be an integral part of a rapidly growing company
• Resourceful, solution oriented and self-directed
• Adaptable, flexible and able to put out many fires on any given day
• Systems and process oriented
• Proactive and reliable to fellow team members and managers
• Impeccable attention to detail and minimal errors
• Able to manage a heavy workload and fast pace, prioritize well and meet deadlines

REQUIRED EXPERIENCE AND SKILL SET

• BA/BS degree in Human Resources, Business Administration or other related field
• Three plus years’ experience in human resources, specifically in employee benefits administration and labor law compliance. PHR/SHRM-CP certified a plus.
• Two years successfully managing all phases of the recruitment and hiring process in a fast-paced environment screening and hiring a high volume of candidates strongly preferred
• Experience in ensuring compliance with the Affordable Care Act and State/County (COBRA, Paid Sick Leave, Commuter Benefits, etc.) preferred
• Ability to research, interpret and communicate complex policies and employment related laws
• Advanced computer skills, including ability to create reports in Excel, edit PDF documents, and learn to use new technology independently and quickly
• Advanced writing, copywriting, editing and formatting skills, including an eye for good design and aesthetics
• Bilingual (written and conversational) in Spanish strongly preferred
• Performs other duties as assigned

RESPONSIBILITIES OF THE RECRUITMENT & HR COORDINATOR

BENEFITS

• Serves as subject matter expert and consults with management and staff regarding employee relations, equity and general human resource policies and procedures and regulatory compliance issues.
• Serves as the lead recruiter for the organization.
• Will research, develop, and implement effective recruiting and staffing strategies to attract a diverse pool of qualified and capable talent for the organization.
• Develops, facilitates, and implements all phases of the recruitment process.
• Responsible for job posting and advertisement processes.
• Assists with the interview process, attending and conducting interviews with managers, directors, and other company executives.
• Attends and participates in onsite and offsite job fairs and recruiting sessions
• Develops and disseminates communications, including administrative directives, procedures, forms, brochures, etc. in various formats on policy/procedural changes, current and new legislation to promote and encourage compliance.
• Provide ongoing customer service support to management and employees on all benefits, options, questions and requests for support. Handle all inquiries, discrepancies and complaints promptly and professionally.
• Prepare monthly, quarterly and annual reports required by law to be filed with federal, state and local agencies, (Internal Revenue Service, Department of Labor, Office of Labor Standards Enforcement, etc.)
• Stay abreast of updates and changes to laws and ordinances pertaining to benefits, provide updates to team and recommend necessary or suggested changes to maintain compliance with ever-changing legal landscape.

PAYROLL

• Conduct payroll administration by entering data into the payroll system, ensuring that all employees are paid accurately and according to company policies and laws. Includes processing new hires, transfers, and pay rate changes, leaves of absence, direct deposits, terminations, bonuses, PTO, and sick leave. Track and manage documentation of all following company protocol.
• Maintain all employee files and benefits enrollments in HR database, on company server and hard copy files. Ensure confidentiality, compliance, and accuracy.
• Process federal, state and company leave of absences ensuring compliance, accuracy and timeliness.
• Prepare reports as needed or requested by internal team, or as required for compliance reporting (i.e.: Bureau of Labor Statistics, EEOC, Department of Labor, etc.)

GENERAL HUMAN RESOURCES ADMINISTRATION

• Conduct payroll administration by entering data into the payroll system, ensuring that all employees are paid accurately and according to company policies and laws. Includes processing new hires, transfers, and pay rate changes, leaves of absence, direct deposits, terminations, bonuses, PTO, and sick leave. Track and manage documentation of all following company protocol.
• Maintain all employee files and benefits enrollments in HR database, on company server and hard copy files. Ensure confidentiality, compliance, and accuracy.
• Process federal, state and company leave of absences ensuring compliance, accuracy and timeliness.
• Prepare reports as needed or requested by internal team, or as required for compliance reporting (i.e.: Bureau of Labor Statistics, EEOC, Department of Labor, etc.)

*The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.*

On Demand Driver

North Little Rock, AR.

Starting Pay $15.00 per hour

$1000 Sign on bonus!

**Candidate must be able to work evening shifts/weekends**

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Sign on Bonus
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Referral Bonus
• Minority Lead Workforce
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Work-Life Balance
• Post High School Education Not Required
• No DOT physical required
• No requirement for Commercial Driver’s License (CDL)
• No requirement for Passenger (P) Endorsement

ON DEMAND DRIVER JOB DESCRIPTION

This position is responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.  In the course of the On Demand Drivers daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects.  When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers' wheelchairs to restraining devices for stabilization during the trip.  In addition, the On Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity.  Further, the Driver will be responsible to provide information to passengers regarding METRO's transit system, and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances.

ESSENTIAL FUNCTIONS

• Perform visual vehicle inspections and report any mechanical problems or defects
• Pick up and discharge passengers as directed.
• Collect fares and transfers, issue transfers, and inspect passes for validity.
• Operate 2-Way radios to communicate with Dispatch and management
• Complete written reports on accidents or other unusual incidents in an accurate and timely manner.
• Perform other customer service activities as necessary.
• Operate MDT's or electronic communication devices.
• Provide passengers with general information of routes and schedules.

Knowledge, Skills, and Abilities

• Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
• Ability to:
• learn METRO's policies and procedures,
• read write and make basic math calculations,
• work varied hours to cover scheduled operations,
• exercise good judgment and problem-solving skills,
• understand and follow oral and written instructions spoken or written in English,
• operate vehicle safely and efficiently,
• provide on-time and dependable service to the public,
• learn about METRO's services,
• maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions,
• keep accurate recorded logs of trip information when required.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

• Graduation from high school or equivalent.

B. Required Prior Experience:

• Must be at least twenty-one (21) years of age,
• Prefer three years of experience as a driver
• One year working with the general public

C. Special Requirements, including Licenses and/or Certifications:

• Must have a good driving record as defined by METRO.
• Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
• Must have the ability to pass a pre-employment background check, a non-DOT medical examination, and drug screen.

North Little Rock, AR.

Starting Pay $16.45 per hour (about $32,900 annually), thereafter, the rates are in accordance with a union contract

Sign on bonus $1000 - $2,500

Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles

OR

CLP (commercial learner’s permit)

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Sign on Bonus
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Referral Bonus
• Minority Lead Workforce
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Work-Life Balance
• Post High School Education Not Required

PARATRANSIT OPERATOR JOB DESCRIPTION

 A Paratransit Bus Operator drives specially equipped Paratransit vans and vehicles over routes that may vary daily in order to effectively serve the transportation needs of people with disabilities, who are the Authority's Paratransit patrons.

ESSENTIAL FUNCTIONS STATEMENT

• Provides curb-to-curb transportation in a courteous and efficient manner. Operate vehicles and perform all duties in accordance with the rules, regulations, and policies and consistent with the safety and welfare of the general public.
• Is responsible for the safe operation of paratransit lifts and equipment and maintaining a reasonable schedule.
• Locate customer addresses through the use of maps, directions, and other aids.
• Pick up passengers at designated locations, discharge passengers at the destination, collect fares, record time and miles, and provide assistance in loading and securing passengers, when necessary.
• This position is also responsible for being a source of information for passengers as well as reporting traffic conditions and mechanical problems to appropriate departments.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Tactful - Ability to show consideration for and maintain good relations with others.
• Responsible -Ability to be held accountable or answerable for one's conduct.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

• Graduation from high school or equivalent.

B. Required Prior Experience:

• Must be at least twenty-one (21) years of age,
• Prefer one year of CDL passenger driving experience

C. Special Requirements, including Licenses and/or Certifications:

• Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles
• Must have a good driving record as defined by METRO.
• Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.
• Must have the ability to read map coordinates for pick-up’s given by dispatch.

Hours of Work: Variable shifts, 8 hours a day, 5 days of the week for 40 hours. Will include weekends.

JOB DEMANDS

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate the door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration.

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Transit Mechanic

North Little Rock, AR.

Starting Pay $24.63 per hour

Must be able to work evening/night shift starting at 4:00pm

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Shift Differential
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Referral Bonus
• Minority Lead Workforce
• Tool Allowance
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Work-Life Balance
• Post High School Education Not Required

TRANSIT MECHANIC JOB DESCRIPTION

This position is responsible for preventative maintenance, maintenance repairs, and inspections on METRO buses and vehicles. This includes conducting detailed inspections as well as removing, repairing, and replacing parts and components as necessary, while using tools and equipment in a safe and professional manner. Also maintains a clean, efficient, and safe shop area. This is a safety sensitive position subject to the rules and regulations of the METRO Drug and Alcohol Policy

KNOWLEDGE AND ABILITIES

A. Knowledge of:

• Mechanical principles for diesel and gas engines, fluid systems, electrical, power train, chassis, and preventative maintenance inspections.
• Braking, heating, air conditioning, hydraulic systems, and transmissions.
• Safe driving practices.

B. Ability to:

• Learn METRO’s policies and procedures.
• Read, write, and make basic mathematic calculations.
• Work varied hours to cover scheduled operations.
• Exercise good judgment and problem-solving skills.
• Understand and follow oral and written instructions spoken or written in English.
• Efficiently manage time and workload, which includes prioritizing, organizing, and following-through on a variety of tasks, assignments, and projects to meet deadlines.
• Bend, stoop, reach, twist, and push/pull and lift up to 85 pounds in a proper safe manner.
• Take initiative and be a productive, contributing member of a team.
• Operate vehicles safely and efficiently.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

• Graduation from high school or equivalent.

B. Required Prior Experience:

• Must be at least twenty-one (21) years of age,
• Three (3) years of verifiable mechanical experience. Heavy-duty equipment repair experiences a major plus.

C. Special Requirements, including Licenses and/or Certifications:

• Must possess a valid Driver’s License and have the ability to obtain and maintain a valid Class B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles or Commercial Learners Permit (CLP)
• Must have a good driving record as defined by METRO.
• Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.

***Sign on Bonus up to $5000***

 Pay $18.40 per hour (about $36,800.00 annually), thereafter, the rates are in accordance with a union contract.

Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles or Commercial Learner's Permit (CLP)

Company Overview

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

Job Summary

This position is responsible for the safe and timely operation of Fixed-Route buses. During daily operations, this person will be responsible to drive in a safe, courteous, and timely manner while providing customer service in the form of passenger communications including route schedules and times, fare rates and process, and transfer instructions. They may also assist passengers with special needs, including passengers with disabilities. 

Responsibilities and Duties

• Operate a city bus
• Requires sitting for long periods while operating bus.
• Must meet schedule demands of the particular route
• Must assist passengers in wheelchairs by securing wheelchair while on the bus.
• Provide passengers with general information of routes and schedules.

Qualifications and Skills

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

• Graduation from high school or equivalent

B. Required Prior Experience:

• Must be at least twenty-one (21) years of age,
• Prefer one year of CDL passenger driving experience
• C. Special Requirements, including Licenses and/or Certifications:
• Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles or Commercial Learner's Permit (CLP)
• Must have a good driving record as defined by METRO.
• Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.
• New operators will start off as an extra board driver, you will work as business demands, typically filling in for days off, vacations, sick days, call-offs, vacated bids, etc.

Benefits and Perks

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Sign on Bonus
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Referral Bonus
• Minority Lead Workforce
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Work-Life Balance
• Post High School Education Not Required

Service Supervisor

North Little Rock, AR

Starting Pay $19.00 per hour

Schedule: This position requires working non-traditional and/or odd hours, split-shifts on various days of the week/weekends including holidays. The schedule rotates on the first Monday of each month. Weekly travel between Conway and Little Rock/NLR required.

Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Referral Bonus
• Minority Lead Workforce
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Work-Life Balance
• Post High School Education Not Required

SERVICE SUPERVISOR JOB DESCRIPTION:

The Service Supervisor supervises day-to-day field operations of the transit bus operators, ensure buses are on schedule and run safely. Provides support and assistance to operators in the performance of their daily duties to maintain an efficient and reliable transit system. Monitors, investigates, and analyzes situations which impact or may impact bus, paratransit, or streetcar service. He or she communicates information and/or recommendations to appropriate management personnel. Interacts with management, dispatchers, operators, other employees, passengers, and the public to coordinate problem resolution, provide information, carry out assignments and maintain high quality and timely transit service.

ESSENTIAL FUNCTIONS:

• Monitors all phases of revenue service operations, monitors schedule adherence, fare collections, transfer problems, reporting of hazardous conditions and emergencies, and accident investigations.  Reports all delays to Dispatch.  Holds over units to allow more even spacing or headway. 
• Supervises, instructs, and conducts routine checks of transit operators relative to schedule and route adherence, proper signage, traffic regulations, safety, operating rules and policy compliance, uniform regulation, general appearance, physical condition, customer service, proper fare collection, general demeanor; documents daily activity as required.  Assists, corrects, and/or reports any observed violations; reestablishes schedules in the event of vehicle breakdowns or service delays; responds to and resolves passenger incidents; creates and distributes detours due to accidents or road closures.
• Monitors radio transmissions and maintains constant contact with transit vehicle operators and dispatchers, to ensure, monitor, and control revenue service operations, and to responds to emergencies and special needs.
• Assists with accidents/incidents, including handling the collection of photographic evidence, measurements, interviewing of witnesses, provides information for alternative service, any needed on-site assistance and support for operators and emergency personnel; completes initial investigations, and reports for minor/major accidents, collisions, incidents, and injuries throughout the Rock Region Metro transit system.
• Work in inclement weather and emergency conditions.
• Drives revenue vehicles and other equipment when necessary.
• Coordinates with Legal and Human Resources staff, other managers and supervisors regarding incidents, accidents, policies and procedures.

JOB DEMANDS:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit & company vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration. Work under severe weather and emergency conditions. Employees are subject to being called to work in the event of an emergency situation and are expected to perform emergency service duties, as assigned. (Drive a bus, monitor roads under the Inclement Weather Program)

KNOWLEDGE & ABILITIES:

A. Knowledge of:

• Traffic laws, ordinances, rules and driving courtesies involved in transit operations.
• Principles and practices of good customer service.
• Safe driving practices.
• Basic computer knowledge and skills. (Managing files, folders, shortcuts and the use of various software applications)
• Well versed in Microsoft Office software (Word, Excel and Outlook.)

B. Ability to:

• Learn METRO’s policies and procedures.
• Fluently read, write, and speak English.
• Read, write, and make basic mathematical calculations.
• Work varied hours to cover scheduled operations.
• Work in inclement weather conditions, emergency conditions and stressful situations.
•  Mitigate, and deescalate hostile situations involving the public, law enforcement personnel and employees.
• Exercise good judgment and problem-solving skills.
• Understand and follow oral and written instructions spoken or written in English.
• Operate vehicles safely and efficiently.
• Act in a confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Learn METRO’s transit routes and schedules.
• Maintain a friendly, courteous, and professional demeanor when interacting with the public, passengers, and fellow employees using tact, diplomacy and patience.
• Identify and correct conditions that affect employee and public safety.
• Address customers’ needs while following company procedures.
• Find solutions for or to deal proactively with work-related problems.

MINIMUM QUALIFICATIONS:

 Any combination of education and experience that would likely provide the required knowledge and abilities:

A. Education:

• Graduation from high school or equivalent.

B. Prior Experience:

• Two (2) years of bus operating or fleet dispatching experience or closely related experience and one (1) year of experience working with the general public.
• One (1) year of supervisory or management experience, preferably in the transit/transportation industry.

C. Special Requirements, including Licenses and/or Certifications:

• Must have a good driving record as defined by METRO.
• At the time of application, must possess a valid Class B Driver’s License, and must have the ability to obtain and maintain a valid Class B CDL with passenger endorsement, issued by the Arkansas Department of Motor Vehicles.
• Must be 21 years of age.
• Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.

Transit Mechanic

North Little Rock, AR.

Starting Pay $24.63 per hour

Sign on Bonus

Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles

OR

CLP (commercial learner’s permit)

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Shift Differential
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Referral Bonus
• Minority Lead Workforce
• Tool Allowance
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Work-Life Balance
• Post High School Education Not Required

TRANSIT MECHANIC JOB DESCRIPTION

This position is responsible for preventative maintenance, maintenance repairs, and inspections on METRO buses and vehicles. This includes conducting detailed inspections as well as removing, repairing, and replacing parts and components as necessary, while using tools and equipment in a safe and professional manner. Also maintains a clean, efficient, and safe shop area. This is a safety sensitive position subject to the rules and regulations of the METRO Drug and Alcohol Policy

KNOWLEDGE AND ABILITIES

A. Knowledge of:

• Mechanical principles for diesel and gas engines, fluid systems, electrical, power train, chassis, and preventative maintenance inspections.
• Braking, heating, air conditioning, hydraulic systems, and transmissions.
• Safe driving practices.

B. Ability to:

• Learn METRO’s policies and procedures.
• Read, write, and make basic mathematic calculations.
• Work varied hours to cover scheduled operations.
• Exercise good judgment and problem-solving skills.
• Understand and follow oral and written instructions spoken or written in English.
• Efficiently manage time and workload, which includes prioritizing, organizing, and following-through on a variety of tasks, assignments, and projects to meet deadlines.
• Bend, stoop, reach, twist, and push/pull and lift up to 85 pounds in a proper safe manner.
• Take initiative and be a productive, contributing member of a team.
• Operate vehicles safely and efficiently.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

• Graduation from high school or equivalent.

B. Required Prior Experience:

• Must be at least twenty-one (21) years of age,
• Three (3) years of verifiable mechanical experience. Heavy-duty equipment repair experiences a major plus.

C. Special Requirements, including Licenses and/or Certifications:

• Must possess a valid Driver’s License and have the ability to obtain and maintain a valid Class B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles.
• Must have a good driving record as defined by METRO.
• Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.

North Little Rock, AR.

Starting Pay $16.45 per hour (about $32,900 annually), thereafter, the rates are in accordance with a union contract

Sign on bonus $1000 - $2,500

Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles

OR

CLP (commercial learner’s permit)

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Sign on Bonus
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Referral Bonus
• Minority Lead Workforce
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Work-Life Balance
• Post High School Education Not Required

PARATRANSIT OPERATOR JOB DESCRIPTION

 A Paratransit Bus Operator drives specially equipped Paratransit vans and vehicles over routes that may vary daily in order to effectively serve the transportation needs of people with disabilities, who are the Authority's Paratransit patrons.

ESSENTIAL FUNCTIONS STATEMENT

• Provides curb-to-curb transportation in a courteous and efficient manner. Operate vehicles and perform all duties in accordance with the rules, regulations, and policies and consistent with the safety and welfare of the general public.
• Is responsible for the safe operation of paratransit lifts and equipment and maintaining a reasonable schedule.
• Locate customer addresses through the use of maps, directions, and other aids.
• Pick up passengers at designated locations, discharge passengers at the destination, collect fares, record time and miles, and provide assistance in loading and securing passengers, when necessary.
• This position is also responsible for being a source of information for passengers as well as reporting traffic conditions and mechanical problems to appropriate departments.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Tactful - Ability to show consideration for and maintain good relations with others.
• Responsible -Ability to be held accountable or answerable for one's conduct.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

• Graduation from high school or equivalent.

B. Required Prior Experience:

• Must be at least twenty-one (21) years of age,
• Prefer one year of CDL passenger driving experience

C. Special Requirements, including Licenses and/or Certifications:

• Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles
• Must have a good driving record as defined by METRO.
• Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.
• Must have the ability to read map coordinates for pick-up’s given by dispatch.

Hours of Work: Variable shifts, 8 hours a day, 5 days of the week for 40 hours. Will include weekends.

JOB DEMANDS

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate the door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration.

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

***Sign on Bonus up to $5000***

 Pay $18.40 per hour (about $36,800.00 annually), thereafter, the rates are in accordance with a union contract.

Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles

or

Commercial Learner's Permit (CLP)

Company Overview

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

Job Summary

This position is responsible for the safe and timely operation of Fixed-Route buses. During daily operations, this person will be responsible to drive in a safe, courteous, and timely manner while providing customer service in the form of passenger communications including route schedules and times, fare rates and process, and transfer instructions. They may also assist passengers with special needs, including passengers with disabilities. 

Responsibilities and Duties

• Operate a city bus
• Requires sitting for long periods while operating bus.
• Must meet schedule demands of the particular route
• Must assist passengers in wheelchairs by securing wheelchair while on the bus.
• Provide passengers with general information of routes and schedules.

Qualifications and Skills

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

• Graduation from high school or equivalent

B. Required Prior Experience:

• Must be at least twenty-one (21) years of age,
• Prefer one year of CDL passenger driving experience
• C. Special Requirements, including Licenses and/or Certifications:
• Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles or Commercial Learner's Permit (CLP)
• Must have a good driving record as defined by METRO.
• Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.
• New operators will start off as an extra board driver, you will work as business demands, typically filling in for days off, vacations, sick days, call-offs, vacated bids, etc.

Benefits and Perks

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Sign on Bonus
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Referral Bonus
• Minority Lead Workforce
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Work-Life Balance
• Post High School Education Not Required

Service Technician

North Little Rock, AR.

Starting Pay $18.20 per hour (about $36.400.00 annually)

Must be able to work evening/night shift starting at 4:00pm

Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles

OR

CLP (commercial learner’s permit)

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Shift Differential
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Referral Bonus
• Minority Lead Workforce
• Tool Allowance
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Work-Life Balance
• Post High School Education Not Required

SERVICE TECHNICIAN JOB DESCRIPTION

This position is responsible for daily servicing of all METRO vehicles and equipment. This involves checking, filling 'topping off' and recording all fluids, and daily cleaning. Performs all phases of interior and exterior METRO vehicle cleaning, which includes, but is not limited to, windows, walls, floors, ceilings, dome lights, handrails, seats, upholstery, gum removal, graffiti removal, trash removal, air conditioning condensers, accessibility lifts, and wheels.

 Also includes driving and parking of vehicles, cleaning individual piece parts and sub-assemblies using various chemicals in a safe and professional manner, while maintaining a clean, efficient and safe work area. Operates METRO vehicles while in strict compliance with METRO policies, directives, and procedures and all Federal and Arkansas traffic laws and regulations. This includes using proper defensive driving techniques. Relocates METRO vehicles and directs incoming traffic into the METRO division. Installs and removes interior METRO approved signs as directed.

KNOWLEDGE AND ABILITIES

A. Knowledge of:

• Safe driving practices.
• Knowledge of and the ability to employ standard defensive driving techniques.
• Automotive preventative maintenance requirements

B. Ability to:

• Learn METRO’s policies and procedures.
• Read, write, and make basic mathematic calculations.
• Work varied hours to cover scheduled operations.
• Exercise good judgment and problem-solving skills.
• Understand and follow oral and written instructions spoken or written in English.
• Efficiently manage time and workload, which includes prioritizing, organizing, and following-through on a variety of tasks, assignments, and projects to meet deadlines.
• Bend, stoop, reach, twist, and push/pull and lift up to 85 pounds in a proper safe manner.
• Take initiative and be a productive, contributing member of a team.
• Operate vehicles safely and efficiently.
• Work in confined spaces, awkward physical positions, and at various heights
• Ability to hear directions given; distinguish vehicular problems associated with trouble shooting repairs; visually perform essential functions for satisfactory job performance.
• Work evening/night shift starting at 4:00pm

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

• Graduation from high school or equivalent.

B. Required Prior Experience:

• Must be at least twenty-one (21) years of age,
• Overall knowledge of automobile and be experienced in the use of tools to perform related work.

C. Special Requirements, including Licenses and/or Certifications:

• Must possess a valid Driver’s License and have the ability to obtain and maintain a valid Class B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles.
• Must have a good driving record as defined by METRO.
• Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.

On Demand Driver

North Little Rock, AR.

Starting Pay $15.00 per hour

Days vary Monday - Saturday. Schedule hours vary, you may have to work one of the following shifts:

5:00 – 1:30 pm, 10:30 – 3:40 pm, 12:10 – 8:40 pm 

Training can be up to 2 weeks, Monday - Friday 8-5pm. You MUST be able to complete the full training during these hours.

Sign on bonus

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Sign on Bonus
• Bi-weekly Pay
• Direct Deposit
• Credit Union Membership
• Referral Bonus
• Minority Lead Workforce
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Work-Life Balance
• Post High School Education Not Required
• No DOT physical required
• No requirement for Commercial Driver’s License (CDL)
• No requirement for Passenger (P) Endorsement