ALERT: METRO Hosts Annual Fare-Free Try Transit Day Wednesday, May 2 Read More ×
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ALERT: Streetcar Service Alert for Saturday, April 21 Read More ×
ALERT: Route 3 Service Alert for Saturday, April 21 Read More ×
ALERT: Route 8 Service Alert for Saturday, April 21 Read More ×

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Employment

At Rock Region METRO, you will find a diverse workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm and ambition that each person brings. We place no limits to what you can achieve at METRO.

We respect and value our employees because we know that we couldn’t do what we do without them. If you would like to work in an innovative and diverse organization and are looking for a challenging opportunity to make an impact, we want to talk to you. Rock Region METRO is an Equal Opportunity Employer. We offer competitive salaries and an attractive benefits package, including career development; medical, vision and dental health insurance; life insurance; 457 deferred compensation retirement plan; paid vacation, holidays and sick leave; and transit passes for employees and eligible dependents.

METRO Streetcar Operator
North Little Rock
METRO Streetcar
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A METRO Streetcar Operator operates a streetcar on an overhead electric power supply and travel across the Main Street Bridge over the Arkansas River to connect tourists, visitors, and locals to the cities major art and entertainment venues, restaurants, museums, parks, shops, libraries, and neighborhoods located in the downtowns. Streetcar operators provide information on historic sites, current economic revitalization efforts, community events, future expansion plans, and other news and facts from your vantage point on the heated and cooled streetcars.

This is a full-time position and the person selected to fill this position must be flexible in the hours of work and will be required to work weekends. Customer-friendly attitude is critical to this position.

Responsibilities include but are not limited to the following:

  • Operates streetcars in a safe, courteous, and reliable manner on a designated route within a defined time schedule. Directs and assists passengers in a safe and orderly fashion in boarding and deboarding. Provides assistance to people with disabilities and the elderly as required including operating platform wheelchair lifts.
  • • Operates and communicate a two-way radio system as regulated by the FCC. Notifies central dispatch/and or METRO Streetcar Manager of deviations, overload, accidents or passenger incidents. Notify central dispatch/and or METRO Streetcar Manager of passengers’ medical or behavioral problems and vehicle mechanical or electrical trouble. Complete and submit written reports concerning passenger incidents, accidents and route deviations.
  • Responsible for the collection of appropriate fares. Distribute and collect transfers, tickets and coupons. Dispenses information to passengers as requested.
  • Advise passengers of rules and regulations when necessary.
  • Be able to describe attractions, history and cultured features to tourists in a pleasant manner. Drivers will ALWAYS need the ability to demonstrate a “customer-friendly attitude.”

Qualifications:

  • Must be High School Graduate or General Education Degree
  • Two to four years related work experience
  • Must be able to comprehend written & oral directions, bulletins, routes, fares, etc.
  • Excellent public relations skills, clear speaking voice.

Full package of benefits including health, dental, vision, 457(b) retirement, paid vacation & sick days.

Salary Range: Training/Starting $17.00 per hour

Transit Bus Operator
North Little Rock
Operations
VIEW DETAILS

POSITION  SUMMARY
Provides transportation needs of the community by driving a Fixed Route schedule. Operates bus in a safe and efficient manner. Provides Customer Service by informing passengers of other routes schedules, fares, and transfer information. Assist passengers with special needs.

Essential Functions Statements

  • Operate a city bus
  • Requires sitting for long periods while operating bus.
  • Must meet schedule demands of the particular route
  • Must assist passengers in wheel chairs by securing wheel chair while on the bus.
  • Provide passengers with general information of routes and schedules.

POSITION QUALIFICATIONS

  • Accountability  - Ability to accept responsibility and account for his/her actions.
  • Accuracy- Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral- Ability to communicate effectively with others using the spoken word.
  • Conflict Resolution -Ability to deal with others in an antagonistic situation.
  • Customer Oriented- Ability to take care of the customers' needs while following company procedures.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Empathetic- Ability to appreciate and be sensitive to the feelings of others.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Honesty I Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
  • Reliability- The trait of being dependable and trustworthy.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Tactful - Ability to show consideration for and maintain good relations with others.
  • Responsible -Ability to be held accountable or answerable for one's conduct.

MINIMUM REQUIREMENTS

  • Education : High School Graduate or General Education Degree (GED)
  • Experience :Minimum of one year of CDL driving experience
  • Certificates a Licenses: Class "B" CDL with P endorsement
  • Excellent Customer Service

Job Demands:
Physical and Mental Requirements:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration. Must be able to work overtime as specified in the CBA.

Full package of benefits; health, dental, vision, life, deferred compensation, and paid vacation & sick time. Starting pay $14.80 per hour, thereafter, the rates are in accordance with union contract.

Assistant Director of Operations
North Little Rock
Operations
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At Rock Region METRO, you will find a diverse workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm, and ambition that each person brings. We place no limits to what you can achieve at METRO. We respect and value our employees because we know that we couldn’t do what we do without them.

METRO is seeking an experienced and energetic transit professional for our Assistant Director of Operations. This position reports directly to METRO’s Director of Operations and will be an integral part of the exciting changes underway at METRO. At METRO we recently launched CNG buses, an ITS system, and we are aggressively seeking dedicated funding which will be used to expand and improve our current services and introduce new services such as bus rapid transit.

BRIEF DESCRIPTION:

The purpose of this position is to provide department-level management and leadership for Fixed-Route services, and to fully support the goals and objectives of both the Operations Department and Rock Region METRO (METRO). This is accomplished by supervising staff, performing administrative tasks, developing and managing programs, policies, and procedures, and ensuring compliance with Federal, State, and Local regulations pertaining to public transit. Other duties include responding to, containing, and managing emergency situations, participating in METRO and department training opportunities and programs, completing special projects, and acting as a resource base to other departments, executive management, and outside agencies as requested/directed.

ESSENTIAL FUNCTIONS:

  • Assist in planning, organizing, and controlling of all activities in the Fixed Route and Paratransit Departments. Participates in the development of departmental goals, objectives, and systems with the Director of Operations, and recommends necessary modifications and improvements.
  • Serves as a liaison between METRO and the bargaining unit. May be called upon to represent METRO in first or second stage grievance process and legal proceedings.
  • Oversight responsibilities for Operations Dispatchers and Service Supervisors including the assignment of work, goals and results monitoring, performance management and improvement, disciplinary process. Investigates and resolves escalated personnel issues.
  • Assist in the development of proposals, requests for proposals, and contracts for service. Recommends new approaches, policies, and procedures to effect continual improvements in the quality of departmental performance.
  • Assists in the review of accidents and incidents for injuries and liability exposure, as well as to ensure that all policies and procedures are followed.

JOB REQUIREMENTS:

  • Prefer a baccalaureate degree from an accredited college or university.
    Equivalent combinations of education and relevant experience may be acceptable.

  • A minimum of five (5) years of progressively responsible experience in the transportation industry, and preference for experience in a bus operations environment.

  • Position requires significant people management experience, including the management of work performance, performance appraisal and assessment, disciplinary management process, and performance improvement process.

  • Administer and implement improvements in organizational policy and process.

  • Work requires an advanced understanding of transit management, and the technical ability to develop and manage technical tools that support organizational goals. Position requires independent judgment and decision-making abilities necessary for the efficient application of technology.

  • This professional will have a hunger for learning, particularly with disciplines related to transit and best management and business practices. The incumbent in the Assistant Director position will stay current with transit and management systems and technology advances, and will take advantage of relevant publications, transit and management conferences, and system development.

  • Possesses the ability to record and manage complex data, and to apply analytic process to best use and communicate the data.

  • This manager will be proficient in both written and verbal communications. Listening skills will be critical in the process of team leadership, training and process/team improvement.

​​KNOWLEDGE:

  • In-depth knowledge of the principles and practices of transit operations.
  • General knowledge management process.
  • Ability to learn and implement organizational policies and processes.
  • Federal, State, Local, and specific transit statutes, regulations and requirements.
  • Understanding of the Fair Labor Standards Act (FLSA) and willingness to study and learn the terms and conditions of the ATU Collective Bargaining Agreement.
  • Methods and techniques of preparing transportation summary, reports, and transportation related documents.
  • Principles of staffing development, recruitment, selection, and placement.
  • Basic understanding of transit technology systems.
  • Principles of people management and development.
  • Rock Region METRO routes and schedules.

SKILLS & ABILITIES:

  • Advanced word processing, spreadsheet, presentation, and database software.
  • Specialized software related to the functional area.
  • Establish and maintain effective relationships with other management staff, employees, and the general public in a team-oriented environment.
  • Present facts and recommendations effectively in oral and written form.
  • Maintain knowledge of industry trends and legislation and ensures the Authority’s compliance.
  • Plan, organize, direct, coordinate and supervise work and staff engaged in the assigned functional areas.
  • Professionally maintain composure and effectiveness under pressure and changing conditions.
  • Provides leadership, inspires and motivates others to perform well, accepts feedback from others. Makes self-available to staff; provides regular performance feedback, and develops subordinates’ skills and encourages growth.
  • Analyze and resolve a variety of complex organizational, staffing, space needs and other issues.
  • Display willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
  • Prioritize and plan work activities, uses time efficiently and develops realistic action plans
  • Gather, assemble, analyze and evaluate facts evidence, data and other information in order to draw reasonable and fair conclusions and make sound decisions.
  • Establish and maintain cooperative working relationships.
  • Handle difficult people and situations.
  • Learn agency and department operating policies, procedures, systems, methods, and tasks.

The successful candidate will be paid a competitive salary for this area based on their experience and qualifications, in keeping with the overall salary structure of METRO. Additionally, METRO offers one of the best benefits packages in the area which includes a company car, cell phone, relocation assistance, 90% of health premiums paid, 457(b) and 401(a) retirement plans, 12 days of vacation, etc.

The Little Rock metro area is among America’s Top Ten in Cleanliness, Happiness, and Value according to Kiplinger, Forbes Travel Guide, and Outdoor Magazine. In part because of its low cost of living, the region’s ACCRA Index is 98.5. This gives Little Rock a competitive advantage. Consistently ranked among the nation's top ten in housing and jobs, the region boasts unparalleled amenities for a market its size. Little Rock plays big, but lives easy. For a cost of living calculator and other information about relocating to the Little Rock area visit: http://metrolittlerockalliance.com.

Rock Region Metro is an equal employer, and considers all qualified candidates regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Trolley/Diesel Mechanic
North Little Rock
Maintenance
VIEW DETAILS


SUMMARY
Using a variety of hand and power tools, performs routine physical labor and maintenance duties on rail vehicles, related equipment, and/or other motorized vehicles; assists more experienced mechanics in performing maintenance, repair, inspections, and/or re-building tasks; performs defined inspections and preventive maintenance functions as assigned; may make road calls taking corrective action as identified on defect reports; practices safe work processes and contributes to the creation and maintenance of a safe working environment for self and others; and performs related duties as assigned.  

Supervision Received

New employees receive close supervision within a framework of well-defined policies and procedures. Once proficiency is attained, assignments become more varied and are performed under general supervision within a framework of well-defined policies and procedures.  

 EXAMPLES OF WORK

  1. Performs required service and repairs diesel engines transmissions and electric streetcars.
  2. Performs preventive maintenance and makes inspections of vehicles for proper working order and safe operation.
  3. Repairs brakes, mufflers, tail pipes, electrical and hydraulic systems.
  4. Provides engine tune-ups and diagnostic electrical systems checks.
  5. Maintains shop equipment and tools used in the service of motor vehicles and electric streetcars.
  6. Prepares estimates of time, parts, and materials needed for repairs.
  7. May fabricate parts and equipment and perform work to repair vehicles.
  8. Performs related responsibilities as required or assigned.

KNOWLEDGE, ABILITIES, AND SKILLS

  • Knowledge of the mechanical operation of diesel, gasoline and electrical powered engines.
  • Knowledge of routine vehicular maintenance and care for safe and efficient operation.
  • Knowledge of manufacturer's specifications and recommendations for diagnosis and repair of mechanical and electrical malfunctions.
  • Ability to read and interpret technical information needed for repairs to include the ability to read schematics. 
  • Ability to make mechanical adjustments for service and repair of motor vehicles and railcars
  • Primary functions are to perform quality repairs in accordance with company procedures and to accurately record repairs.

 MINIMUM QUALIFICATIONS

  • Completion of sufficient education or training to read and write; plus five years of progressively more responsible experience in mechanics.
  • Other job related education and/or experience may be substituted for all or part of these basic requirements.

Mechanic qualifications include:

  • Certification from a diesel mechanic trade school or 3 to 5 years of related experience.
  • Must currently possess or ability to obtain a Commercial Driver's License with a “P” endorsement.
  • Must pass pre-employment drug screen and background check.
  • Exceptional leadership and communication skills.
  • Strong team building talents.
  • Computer skills.
  • Strong work ethic. 

Physical and Mental Requirements

The essential functions of this job are primarily performed in an open air maintenance facility, though yard and mainline work are performed outside in varying weather conditions. Work is performed on ladders, around equipment and machinery with moving parts, and on slippery, uneven surfaces. Incumbents are frequently exposed to risk of electrical shock, airborne particles, vibration, intermittent loud noise, grease and oils; silica; fumes, smoke and gases. Incumbents are occasionally exposed to toxic or caustic chemical fumes, wet conditions, and a fast paced schedule.

On a daily basis, the essential functions of the job require incumbents to climb ladders, stairs, scaffolding and ramps; to stoop, kneel, crouch, crawl stand, and walk and occasionally to crawl into confined spaces; to extend arms and use upper extremities, finger dexterity and hand strength to reach, pick, pinch and grasp tools and controls and/or to feel the attributes of objects by touch; to lift, and carry objects weighing up to 50 pounds; to push and pull objects weighing up to 150 pounds; to hear and talk to receive and communicate instructions and other information; to rotate neck left and right and bend neck forward and backward; to bend and twist torso; to read and see objects clearly within one foot to twenty feet, requiring a full field of vision and good depth perception with the ability to adjust focus and to distinguish basic colors and shades of color; and to operate vehicles and equipment requiring the use of both feet and hands. 

Rate of Pay: $19.26-$24.73

Rock Region METRO Employment Application

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Benefits

METRO offers its employees competitive salaries and an attractive benefit package which includes:

  • Growth potential
  • Medical, vision and dental health insurance
  • Life insurance
  • 457 Deferred Compensation retirement plan
  • Paid vacation, holidays and sick leave
  • In-house training opportunities
  • Transit passes for employees and/or eligible dependents

Instructions and Tips for Applying

To make your resume or application as effective as possible at METRO, the Human Resources Department offers the following suggestions:

• Always include specific dates of employment on your resume or application.
• Describe your work duties thoroughly and specifically.
• Be sure to include a reference to the position on your resume, cover letter or application so that it will be matched to the proper position.
• Clearly indicate contact information. Include your name, an address and phone number at which you can be reached. Also, please clearly indicate work phone numbers if you choose to include one.
• Only apply for posted positions.
• Fill out the application completely and legibly.

Submission Options

To apply for a posted vacancy, an applicant may submit a:

Submitting both an application and resume is not required. However, submitting both is encouraged, and if you are applying for an operator position, a Supplemental Questionnaire is required along with your resume and/or application. (The Supplemental Questionnaire is included in the online application process, or you may pick one up at the Rock Region METRO Administration Office, 901 Maple St., North Little Rock.) Once your resume, cover letter and/or application is prepared, please submit these items using one of the following options:

Drop off or mail your resume to Rock Region METRO, Human Resources Department, 901 Maple St., North Little Rock, AR 72114, fax your resume to 501-375-6812 or upload your resume and apply online. You may also email your resume to humanresources@rrmetro.org.

Drop off or Mail to:
Rock Region METRO
Human Resources Department
901 Maple St
North Little Rock, AR 72114
Fax: (501) 375-6812

Online: To apply online, email resume and/or completed application to humanresources@rrmetro.org or apply online.

EEO Policy Statement

Rock Region METRO management and staff pledge their continued support to the Federal Transit Administration’s program on equal employment opportunity affecting employment practices, to include recruitment, selection, promotions, terminations, transfers, layoffs, compensation, training, benefits, and other terms and conditions as set forth under the requirements of Circular 4 704.1; approved on July 26, 1988.

METRO is firmly committed to a policy of equal employment opportunity and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based on merit, experience and other work-related criteria, without regard to race, color, creed, religion, sex, national origin, age, disability or any other protected characteristic under relevant state and federal laws.

METRO is further committed to undertake an affirmative action program, including recommended goals and timetables, to effectively advance program objectives.

Employee conduct, whether intentional or not, that discriminates against another employee due to race, color, creed, religion, sex, national origin, age, disability or any other protected characteristic under relevant state and federal laws will not be tolerated. Such conduct is cause for disciplinary action up to and including dismissal.

Justin Avery, accounting manager, has been delegated responsibility for developing and monitoring equal employment opportunity programs; however, management personnel at every level shares in the responsibility for promoting equal employment opportunity and ensuring requisite compliance. Officials, managers and supervisors will be evaluated on the efforts they expend to insure the success of the EEO program the same as their performance on other organizational goals.

The Equal Employment Opportunity Commission is located at 820 S. Louisiana St., #200 in Little Rock, and their telephone number is (501) 324-5060. Any employee or applicant for employment who wishes to file a discrimination complaint is encouraged to do so.

Successful achievement of EEO goals will provide benefits to recipients, subrecipients and contractors through fuller utilization and development of previously underutilized human resources.

Jarod Varner
Executive Director
Rock Region METRO

The Latest
Streetcar Service Alert for Saturday, April 21

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Route 3 Service Alert for Saturday, April 21

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Route 8 Service Alert for Saturday, April 21

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METRO Hosts Annual Fare-Free Try Transit Day Wednesday, May 2

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METRO Hosts Free METRO Transit 101 Trainings Monday, April 23 and Monday, April 30

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Rock Region METRO Awarded Agency’s Largest-Ever FTA Competitive Grant for Buses

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Fare-Free Bus and Streetcar Rides Monday, Jan. 15 in Honor of MLK Day

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METRO Launching Nine Modified Bus Routes Monday, Oct. 30

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