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Careers

At Rock Region METRO, you will find a diverse workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm and ambition that each person brings. We place no limits to what you can achieve at METRO.

We respect and value our employees because we know that we couldn’t do what we do without them. If you would like to work in an innovative and diverse organization and are looking for a challenging opportunity to make an impact, we want to talk to you. Rock Region METRO is an Equal Opportunity Employer. We offer competitive salaries and an attractive benefits package, including career development; medical, vision and dental health insurance; life insurance; 457 deferred compensation retirement plan; paid vacation, holidays and sick leave; and transit passes for employees and eligible dependents.

We’re Hiring Operators and Drivers!

Want good pay, the chance to get a $1,000 sign-on bonus ($5,000 sign-on bonus for fixed route operators with CDLs in hand; $2,500 sign-on bonus for paratransit operators with CDLs in hand) and a job you’ll love? Do you love to drive and serve as a community helper? Want a stable job with upward mobility? Apply today for a Rock Region METRO operator or driver position!

Operators and drivers are needed for the METRO Local fixed route bus service, METRO Streetcar service, METRO Links paratransit service and METRO Connect on-demand microtransit service.

  • Excellent Benefits, Including Health Care
  • Paid Training and Equipment Provided
  • Flexible Schedule for Non-CDL Part-Time Jobs
  • Non-CDL and CDL Positions Available; Current CDL with Passenger Endorsement Preferred
  • Must Pass Criminal Background, Drug Test and DOT Physical
  • Starting Pay $15-16/Hour for METRO Connect Microtransit Drivers

Schedule an appointment with Human Resources via humanresources@rrmetro.org or 501-375-6717 Ext. 1264.

Transit Mechanic
North Little Rock
Maintenance
VIEW DETAILS

Transit Mechanic

North Little Rock, AR.

Starting Pay $24.15 per hour

Sign on Bonus

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

  • Company Advancement Opportunities
  • Dental, Vision, and Employer Paid Health Insurance
  • Employer Paid Disability & Life insurance
  • 457 (b) Deferred Compensation Retirement Plan
  • Paid Vacation, Paid Holidays & Paid Sick Leave
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Shift Differential
  • Bi-weekly Pay
  • Overtime Eligibility
  • Direct Deposit
  • Credit Union Membership
  • Referral Bonus
  • Minority Lead Workforce
  • Tool Allowance
  • Uniforms Provided
  • Fulfilling Work
  • Community Service
  • Safety/Attendance Awards
  • Work-Life Balance
  • Post High School Education Not Required

TRANSIT MECHANIC JOB DESCRIPTION

This position is responsible for preventative maintenance, maintenance repairs, and inspections on METRO buses and vehicles. This includes conducting detailed inspections as well as removing, repairing, and replacing parts and components as necessary, while using tools and equipment in a safe and professional manner. Also maintains a clean, efficient, and safe shop area. This is a safety sensitive position subject to the rules and regulations of the METRO Drug and Alcohol Policy

KNOWLEDGE AND ABILITIES

A. Knowledge of:

  • Mechanical principles for diesel and gas engines, fluid systems, electrical, power train, chassis, and preventative maintenance inspections.
  • Braking, heating, air conditioning, hydraulic systems, and transmissions.
  • Safe driving practices.

B. Ability to:

  • Learn METRO’s policies and procedures.
  • Read, write, and make basic mathematic calculations.
  • Work varied hours to cover scheduled operations.
  • Exercise good judgment and problem-solving skills.
  • Understand and follow oral and written instructions spoken or written in English.
  • Efficiently manage time and workload, which includes prioritizing, organizing, and following-through on a variety of tasks, assignments, and projects to meet deadlines.
  • Bend, stoop, reach, twist, and push/pull and lift up to 85 pounds in a proper safe manner.
  • Take initiative and be a productive, contributing member of a team.
  • Operate vehicles safely and efficiently.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

  • Graduation from high school or equivalent.

B. Required Prior Experience:

  • Must be at least twenty-one (21) years of age,
  • Three (3) years of verifiable mechanical experience. Heavy-duty equipment repair experiences a major plus.

C. Special Requirements, including Licenses and/or Certifications:

  • Must possess a valid Driver’s License and have the ability to obtain and maintain a valid Class B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles.
  • Must have a good driving record as defined by METRO.
  • Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.
Service Technician
North Little Rock
Maintenance
VIEW DETAILS

Service Technician

North Little Rock, AR.

Starting Pay $17.84 per hour

Sign on Bonus

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

  • Company Advancement Opportunities
  • Dental, Vision, and Employer Paid Health Insurance
  • Employer Paid Disability & Life insurance
  • 457 (b) Deferred Compensation Retirement Plan
  • Paid Vacation, Paid Holidays & Paid Sick Leave
  • In-house Training Opportunities
  • Transit Passes for Employees & Eligible Dependents
  • Shift Differential
  • Bi-weekly Pay
  • Overtime Eligibility
  • Direct Deposit
  • Credit Union Membership
  • Referral Bonus
  • Minority Lead Workforce
  • Tool Allowance
  • Uniforms Provided
  • Fulfilling Work
  • Community Service
  • Safety/Attendance Awards
  • Work-Life Balance
  • Post High School Education Not Required

SERVICE TECHNICIAN JOB DESCRIPTION

This position is responsible for daily servicing of all METRO vehicles and equipment. This involves checking, filling 'topping off' and recording all fluids, and daily cleaning. Performs all phases of interior and exterior METRO vehicle cleaning, which includes, but is not limited to, windows, walls, floors, ceilings, dome lights, handrails, seats, upholstery, gum removal, graffiti removal, trash removal, air conditioning condensers, accessibility lifts, and wheels.

 Also includes driving and parking of vehicles, cleaning individual piece parts and sub-assemblies using various chemicals in a safe and professional manner, while maintaining a clean, efficient and safe work area. Operates METRO vehicles while in strict compliance with METRO policies, directives, and procedures and all Federal and Arkansas traffic laws and regulations. This includes using proper defensive driving techniques. Relocates METRO vehicles and directs incoming traffic into the METRO division. Installs and removes interior METRO approved signs as directed.

KNOWLEDGE AND ABILITIES

A. Knowledge of:

  • Safe driving practices.
  • Knowledge of and the ability to employ standard defensive driving techniques.
  • Automotive preventative maintenance requirements

B. Ability to:

  • Learn METRO’s policies and procedures.
  • Read, write, and make basic mathematic calculations.
  • Work varied hours to cover scheduled operations.
  • Exercise good judgment and problem-solving skills.
  • Understand and follow oral and written instructions spoken or written in English.
  • Efficiently manage time and workload, which includes prioritizing, organizing, and following-through on a variety of tasks, assignments, and projects to meet deadlines.
  • Bend, stoop, reach, twist, and push/pull and lift up to 85 pounds in a proper safe manner.
  • Take initiative and be a productive, contributing member of a team.
  • Operate vehicles safely and efficiently.
  • Work in confined spaces, awkward physical positions, and at various heights
  • Ability to hear directions given; distinguish vehicular problems associated with trouble shooting repairs; visually perform essential functions for satisfactory job performance.
  • Work evening/night shift starting at 4:00pm

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

  • Graduation from high school or equivalent.

B. Required Prior Experience:

  • Must be at least twenty-one (21) years of age,
  • Overall knowledge of automobile and be experienced in the use of tools to perform related work.

C. Special Requirements, including Licenses and/or Certifications:

  • Must possess a valid Driver’s License and have the ability to obtain and maintain a valid Class B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles.
  • Must have a good driving record as defined by METRO.
  • Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.
On Demand Driver - Full Time
North Little Rock
METRO Connect
VIEW DETAILS

On-Demand Driver - Full Time - No CDL Required

Sign on Bonus of $1,000 for new On Demand Drivers plus full benefits. 

Company Overview

Rock Region METRO (METRO) is the transit authority for the central Arkansas metropolitan area, and includes METRO Fixed-Route bus service, Links Paratransit service, the Little Rock and North Little Rock Streetcar service; plus, new innovative services such as the On Demand and Micro-transit service.  As METRO grows, we are implementing new innovative and cost-effective services that better connect our passengers with other METRO services.  

Job Summary

The On Demand Driver will be responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.  In the course of the On Demand Drivers daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects.  When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers' wheelchairs to restraining devices for stabilization during the trip.  In addition, the On Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity.  Further, the Driver will be responsible to provide information to passengers regarding METRO's transit system, and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances. 

Essential Functions

  • Perform visual vehicle inspections and report any mechanical problems or defects
  • Pick up and discharge passengers as directed.
  • Collect fares and transfers, issue transfers, and inspect passes for validity.
  • Operate 2-Way radios to communicate with Dispatch and management
  • Complete written reports on accidents or other unusual incidents in an accurate and timely manner.
  • Perform other customer service activities as necessary.
  • Operate MDT's or electronic communication devices.
  • Provide passengers with general information of routes and schedules..

Physical and Mental Requirements

This position requires the working of non-traditional hours, split-shifts on various days of the week, including weekends and holidays.  Work is primarily performed in and around vehicles, and will require work out-of-doors particularly while assisting passengers with wheelchairs of other special needs.  The successful On Demand Driver must regularly hear, sit, reach with hands and arms, and use leg/feet to reach or handle vehicle controls.  Regularly exert physical effort, and routinely display manual dexterity.  This person sill frequently talk, walk, and use hands to grasp or feel objects or controls.  Further, they will regularly be required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs.  Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Regularly be exposed to fumes, odors, and moderate noise.  Have a high degree of memory and concentration.

Knowledge, Skills, and Abilities

  • Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
  • Ability to:
  • learn METRO's policies and procedures,
  • read write and make basic math calculations,
  • work varied hours to cover scheduled operations,
  • exercise good judgment and problem-solving skills,
  • understand and follow oral and written instructions spoken or written in English,
  • operate vehicle safely and efficiently,
  • provide on-time and dependable service to the public,
  • learn about METRO's services,
  • maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions,
  • keep accurate recorded logs of trip information when required.

.Benefits and Perks

  • Hourly full-time rate starting at $15.00 / hour
  • No requirement for Commercial Drivers License (CDL)
  • No DOT physical required
  • No requirement for Passenger (P) Endorsement
  • Sponsored Benefits provided including medical, dental, disability, and 457(b) retirement plan.

Minimum Qualifications: 2 years of driving experience

  • Graduation from high school or equivalent
  • Three years of experience as a driver
  • One year working with the general public
  • Must have a good driving record as defined by METRO
  • Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
  • Must pass post-offer, pre-employment background investigations and a drug screen

METRO has reviewed this job description to ensure that essential functions and basic duties have been included.  It is intended to provide guidelines for job expectations and the employee's ability to perform the position as described.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional function and requirements may be assigned by supervisors as deemed appropriate.  This document does not represent a contract of employment and METRO reserves the right to change this job description and/or assign tasks for the employee to perform, as METRO may deem appropriate.

Rock Region METRO is an equal opportunity employer, and is firmly committed to a policy of equal employment opportunity, and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

 

Fixed-Route Bus Operator
North Little Rock
Fixed-Route
VIEW DETAILS

Full package of benefits; health, dental, vision, life, deferred compensation, paid vacation, paid sick, and paid holidays.

Starting pay $17.91 per hour, thereafter, the rates are in accordance with a union contract.

Sign-on bonus of up to $5,000 for new fixed-route bus operators. 

**Bus Operators must have a valid Arkansas Commercial Driver’s License (CDL) A or B, with Passenger Endorsement (P), and a DOT Medical Examiner’s Health Certificate.**

POSITION SUMMARY
Qualified applicants will be trained and certified to provide safe, reliable, convenient, and cost effective transit service to Rock Region METRO’s (METRO) valued passengers in central Arkansas.  

Full-Time Operators will receive rigorous training in the safe and timely operation of Fixed-Route buses.  In the course of daily operations, this person will be responsible to drive in a safe, courteous, and timely manner while providing customer service in the form of passenger communications including route schedules and times, fare rates and process, and transfer instructions.  They may also assist passengers with special needs, including passengers with disabilities. 

ESSENTIAL FUNCTIONS STATEMENT

  • Operate a city bus
  • Requires sitting for long periods while operating bus.
  • Must meet schedule demands of the particular route
  • Must assist passengers in wheelchairs by securing wheelchair while on the bus.
  • Provide passengers with general information of routes and schedules.

POSITION QUALIFICATIONS

  • Accountability  - Ability to accept responsibility and account for his/her actions.
  • Accuracy- Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral- Ability to communicate effectively with others using the spoken word.
  • Conflict Resolution -Ability to deal with others in an antagonistic situation.
  • Customer Oriented- Ability to take care of the customers' needs while following company procedures.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Empathetic- Ability to appreciate and be sensitive to the feelings of others.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Honesty I Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
  • Reliability- The trait of being dependable and trustworthy.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  • Tactful - Ability to show consideration for and maintain good relations with others.
  • Responsible -Ability to be held accountable or answerable for one's conduct.

MINIMUM REQUIREMENTS

  • Education: High School Graduate or General Education Degree (GED)
  • Experience: Prefer one year of CDL passenger driving experience.
  • Certification: Possession of a Class "B" CDL and a Passenger (P) endorsement
  • Able to and willing to provide safe, reliable, and cost effective customer service. 

JOB DEMANDS
Physical and Mental Requirements:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, occasionally lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration. Must be able to work overtime as specified in the CBA.

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

 

Benefits

METRO offers its employees competitive salaries and an attractive benefit package which includes:

  • Growth potential
  • Medical, vision and dental health insurance
  • Life insurance
  • 457 Deferred Compensation retirement plan
  • Paid vacation, holidays and sick leave
  • In-house training opportunities
  • Transit passes for employees and/or eligible dependents

Application Submission Instructions

METRO has transitioned to an online application process. To apply for a posted vacancy, an applicant may:

  • Click “View Details” under the position for which you are applying.
  • Read the job description fully before applying.
  • Click the blue “Apply Now” button when ready to apply.
  • Begin entering information in the online application.
  • Please note: There is an option to upload or copy and paste resumes and cover letters.
  • Once the application is completed and reviewed, click “Submit Application.”
  • Please Note: Applicants will receive an automatic email message once the application has been successfully submitted.

Submitting both an application and resume is not required; however, submitting both is encouraged. If applying for an operator position, a supplemental questionnaire is required along with an application and/or resume. (The supplemental questionnaire is included in the online application process.)

Instructions and Tips for Applying

To make your resume or application as effective as possible at METRO, the Human Resources Department offers the following suggestions:

• Always include specific dates of employment on your resume or application.
• Describe your work duties thoroughly and specifically.
• Be sure to include a reference to the position on your resume, cover letter or application so that it will be matched to the proper position.
• Clearly indicate contact information. Include your name, an email address and phone number at which you can be reached. Also, please clearly indicate work phone numbers if you choose to include one.
• Only apply for posted positions.
• Fill out the application completely and legibly.

Don’t have access to a computer? Free Internet access is available at public librarys and American Job Centers. Should you use one of these locations, make sure you have a USB drive (sometimes called a flash drive or thumbnail drive). This will allow you to bring or save your resume information when working on a public computer. USB drives are inexpensive and can be found at common retail stores.

Don’t have an email address? Click here for a list of free web-based email providers, including popular services such as Gmail and YahooMail.

Need easy access to your resume? Google Docs is a free, web-based word processor that allows you to create and edit documents online and export them as PDFs for job applications.

Virtual Job Interviews

Are you out of state? Do you have an interest in working for METRO? Please contact our recruitment and human resources coordinator at 501-375-6717 Ext. 1264 or email humanresources@rrmetro.org to set up an appointment.

Equal Employment Opportunity/Affirmative Action
2022 Policy Statement

Rock Region Metropolitan Transit Authority (METRO) management and staff pledge their continued support to the Federal Transit Administration’s (FTA) program on equal employment opportunity (EEO) affecting employment practices, to include recruitment, selection, promotions, terminations, transfers, layoffs, compensation, training, benefits, and other terms and conditions as set forth under the requirements of Circular 4704.1A; revised on April 20, 2017.

METRO is firmly committed to a policy of equal employment opportunity and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based on merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

METRO is firmly committed to a policy of equal employment opportunity and will administer its personnel policies and conduct its employment practices in a manner that results in treatment based on merit, experience and other work related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

METRO is further committed to undertake an affirmative action program, including recommended goals and timetables, to effectively advance program objectives.

METRO will not tolerate the harassing of any individuals with regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Such conduct is cause for disciplinary action up to and including dismissal.

Joe Procop, chief safety officer,, serves as the Equal Employment Opportunity Officer for the organization and has been delegated responsibility for developing and monitoring equal employment opportunity programs. However, management personnel at every level shares in the responsibility for promoting equal employment opportunity and ensuring requisite compliance. Officials, managers and supervisors will be evaluated on the efforts they expend to insure the success of the EEO program the same as their performance on other organizational goals.

Any applicant or employee who believes they have been subject to discrimination has the right to file a complaint with the EEO Officer and/or the Equal Employment Opportunity Commission located at 820 S Louisiana Street #200 in Little Rock.

Successful achievement of EEO goals will provide benefits to recipients, subrecipients, and contractors through fuller utilization and development of previously underutilized human resources.

Justin Avery, Chief Executive Officer, Rock Region METRO

Sept. 1, 2022

Drug and Alcohol Statement Policy

All employees of Rock Region METRO must abide by the terms of the Drug-Free Workplace Act Policy Statement as a condition of employment.

Contact

Questions should be directed to humanresources@rrmetro.org. Regretfully, due to the high volume of resumes METRO receives, it is not possible for our team to respond to individual inquiries about the status of a resume or search. You will be contacted by a hiring manager if you are selected for an interview. METRO will use email messages to communicate important job information related to application status, testing and interviews. As such, please ensure you verify the email address on your application, and check your email frequently, including your spam and junk folders. To apply online, you will need access to the Internet and an email account.

For more information, or to request this document in an alternate format or translated into another language, please call 501-375-6717.

Para obtener más informacion, o para solicitar este documento en un formato alternativo o traducico a otro idioma, llame al 501-375-6717.

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