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Rider Information

Sit back, relax and enjoy a safe, hassle-free ride with Rock Region METRO!

Download this handy “how to” cheat sheet on how to use the Rock Region METRO system: Learn how to plan your trip, check schedules and pay your fare, then enjoy our free WiFi while you let the professionals handle your commute!

Using our schedules and maps, service information, transit tools and fare and pass information, it’s easy to learn to use our system. Our Facebook and Twitter pages and news items help keep you updated on the latest happenings at Rock Region METRO.

Alerts

Life happens, and savvy transit riders are ready: When major events or weather cause a change to the system, our riders can get the latest updates on route changes and other alerts by watching our home page for alerts, checking our Facebook and Twitter accounts and downloading our mobile app, which offers push technology for up-to-date information.

Free WiFi

Read a book, watch a show or chill out to your favorite music while enjoying our free WiFi. Yes, it’s FREE, and yes, it’s on all of the fixed-route buses in the system. Each bus is numbered, and each bus’ WiFi network carries that bus’ number in the network name. Find the matching network number (if you’re logging on at a stop with multiple buses nearby, such as the River Cities Travel Center, multiple Rock Region METRO WiFi networks will appear in your device’s network settings), agree to the terms and conditions at the bottom of the screen and you’re connected.

Lost and Found

If you left something behind on a bus or streetcar, the fastest way to see if it was turned into our Lost and Found collection is to call 501-375-1163 and ask to be transferred to the dispatch department. Describe your item and leave full contact information in the event that the item turns up. All lost items are turned in to the dispatch department at the Rock Region METRO Administration Office at 901 Maple Street in North Little Rock.

Code of Conduct

It is our team’s desire that your transit experience be safe, reliable, convenient and efficient. To promote the safety and comfort of our riders; to facilitate the proper use of transit facilities and services; to protect transit facilities and employees and citizens; to assure the payment of fares and to ensure that Rock Region METRO vehicles and facilities are safe, welcoming and equally accessible to our riders, Rock Region METRO adopted a Code of Conduct and Transit Suspension Procedure in August 2014.

Service Changes

Rock Region METRO undergoes an annual process for making service changes to meet the mobility needs of our community. Changes are announced in advance and are usually implemented in August. Our team logs service requests from Pulaski County residents all year long via phone calls, emails, social media messages and in-person discussions. More formal listening sessions related to service enhancements take place in May, with public meetings for plans taking place in July. Follow our website news, Facebook page and Twitter page and/or sign up for our enewsletter (the signup is at the bottom of this page) to have a heads up on formal meeting dates, times and locations.

How to Use the METROtrack Mobile App

METROtrack provides real-time arrival information for the Rock Region METRO public transit system buses. Use the app to mark favorite stops and routes, set reminders, get alerts, plan your trip and access general information.

Here’s a quick primer on the app:

The three bars at the left leads you to the app menu. When you want to return to the main map setting, choose “Ride” from the menu. The Service Alerts area will be empty unless there is an active service alert. The Reminders option lets you manage any reminders you have set from the Ride screen. The Plan My Trip option takes you to Google Maps, which Rock Region METRO uses to power our trip planner tool. Settings & Info takes you to relevant links at rrmetro.org, such as Maps & Schedules, Fare & Passes, Park/Bike and Ride information, Rider Info, News and more.

Use the balloon/location icon to check for nearby stops or quickly access any stops you have marked as favorites on the Ride screen.

Use the map icon to view different routes.

Use the magnifier glass icon to search for stops near a specific address or institution that is within a mile radius. First select the tab you want: Stops, Routes or Address. For example, if you want to search stops and routes near a specific address, select Address first, then type the address in the field above. If you want to view routes near a specific place (UALR, for example), select Routes first and then type UALR in the field above. Similarly, if you want to view stops serving a specific place (Pulaski Technical College, for example), select Stops first and then type Pulaski Technical College in the field above.

The angled arrow in the app’s top, righthand corner allows you to return to your GPS-based location on the map. So, if you’ve swiped off to the side, exploring a route or surrounding area and want a quick return to where you are right now on the map, hit the arrow, and the map will revert back to your location.

How to Mark Favorite Stops

Select a route and use your fingers to pinch/zoom in on the map. Select a favorite stop and hit the heart-shaped icon to fill it in. It is now marked as a favorite stop and will appear under your favorite stops list under the balloon/location icon screen. To unmark the stop as a favorite, simply select the heart-shaped icon to un-fill it.

How to Set Reminders

Select a route and use your fingers to pinch/zoom in on the map. Select a favorite stop and hit the alarm clock icon. You will be prompted to select a reminder day and time. You may select multiple days for the same time. To manage your reminders, go to the menu icon, select Reminders, and select the reminder you would like to manage/change. To delete a reminder, Android users may press and hold until the delete option appears, and iPhone users may swipe to the left to delete.

How to Use the Bus Stop Texting System

Text rrmetro, then a space, and then the 5-digit stop ID number to 41411. You should receive a welcome text, as well as a separate text telling you how many minutes away each bus that serves the stop is. Once you have used the texting system once, you no longer need to text rrmetro and a space; when you use the texting system a second time, just text the 5-digit stop number to 41411. Use your regular text messaging app, NOT the Facebook Messenger app. If you move or no longer want to receive service alert sent through our texting system, simply text STOP to 41411 to be removed.

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Route Detour for October 20, 2018

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Route Detours for October 20, 2018

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Route Detour for October 11-21, 2018

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Rock Region METRO Executive Director Graduates APTA Leadership Program

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Ride METRO Thursday, June 21 in Support of National Dump the Pump Day!

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