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As part of a second annual review process, Rock Region METRO is planning system service enhancements. The agency hosted three public information meetings in late July to share information on specific proposals, which are slated to take effect in October.
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The Process
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2017 ASE Public Information Meeting Dates and Times
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Route Assessments
METRO Local and METRO Express Bus Service
All 25 bus routes (21 local fixed routes and four express routes) received a thorough review and assessment. Because the service enhancements are low- or no-cost proposals, improvements could not be made to every route, as some opportunities/suggested enhancements that would dramatically improve service along certain routes would require additional funding, which is not available at this time. You may read through all of the route assessments below by clicking on the respective route names.
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Route 3 Baptist Medical Center
Approved Enhancements: Modify Route 3 to operate along 12th Street as part of an extended detour to accommodate the Hughes Street bridge reconstruction.
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Route 7 Shorter College
Approved Enhancements: Possibly reduce frequency to reflect lower transit demand in relation to other routes. Re-route along Magnolia Street and West Broadway in North Little Rock.
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Route 13 UA - Pulaski Technical College
Approved Enhancement: Re-route to Broadway to re-establish transit over the Broadway Bridge now that bridge reconstruction is complete.
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Public Comment Period
METRO accepted comments regarding 2017 Annual Service Enhancements Thursday, July 27-Friday, Aug. 25.
“We did not get the quarter-penny sales tax to fund public transit that would have funded the MOVE Central Arkansas bus service improvement plan, which included major system improvements. We continue to explore how we can implement low- or no-cost improvements aligned with the MOVE Central Arkansas plan and make minor improvements within the constraints of our current funding structure,” said Jarod Varner, former METRO executive director. “We won’t be able to make the major changes our riders continue to request, such as system-wide extended operating hours and adding service miles that deviate farther out from existing routes. The good news is that we continue to educate our community about the service we have and make minor improvements we hope riders will appreciate, without the benefit of a dedicated source of funding.”
This heat map shows METRO’s transit stop “hot spots” from Nov. 1, 2016 to April 30, 2017. The areas in red represent the most popular stops, and the areas in green represent the least popular stops.
The METRO staff began its annual service review in April. The process of moving service miles to different places within the system involves a lot of math: The interlocal agreement that created the agency in 1986 dictates that any service miles within the system must stay within the jurisdiction that funds them. For example, service miles cannot be added in the City of Little Rock without removing service miles from another Little Rock location. In other words, the agency cannot add service miles to one jurisdiction by removing them from another jurisdiction. (Moving service miles from one jurisdiction to another could be possible with a corresponding establishment of a dedicated public transit funding source, which is outside of the agency’s control.)
Public comments were taken into consideration at the review’s onset and continue to influence the proposals. Technology tools also play a role: METRO uses transit planning software to make more precise calculations to create proposed route changes, taking into account jurisdiction boundaries, which change on an irregular basis. Automated passenger counters provide accurate data as to how many riders are boarding and alighting at each bus stop in the 1,600-stop system. Field work performed by METRO staff members yields information on trip generators (places to which riders travel), rider behavior patterns (such as when riders are traveling and why: work and school commutes, travel to health appointments, grocery stores, etc.) and factors that could affect proposed route schedule times (at-grade railroad crossings, school car rider lines, etc.).
“The bottom line is that, through hard work and a lot of careful, intensive planning, we are improving service for passengers by offering meaningful connections to destinations and refining schedules, all without the benefit of any additional funding,” Varner said. “We continue to be extremely cost-efficient as we operate within the constraints of our current funding structure.”
During June and July 2017, METRO staff prepped public information materials for each proposed change.
“We are excited to share this information,” said Varner. “It gives our community a more accurate snapshot of public transit use and potential for our area. I think it demonstrates the dedication our board and staff bring to serving our community by constantly seeking ways to improve the system.”
Once the public information meetings passed, the agency hosted a 30-day public comment period July 27-Aug. 25, 2017, followed by a meeting of the METRO Board of Directors, who unanimously approved all proposed changes at an Aug. 30 board meeting. The changes will be implemented Monday, Oct. 30. METRO staff members are working on updating affected route schedules (some routes without a route pattern change will still undergo a schedule change related to changes made on routes that will undergo a route pattern change), the bus service map, bus stop sign changes and other signage updates. All new information will be coordinated for a Monday, Oct. 30 rollout, as the current system will be in place until the end of service Sunday, Oct. 29.
Rock Region METRO hosted three public meetings in July 2017 to present annual service enhancement information to interested persons for four routes, Route 3 Baptist Medical Center, Route 7 Shorter College, Route 13 Pulaski Technical College and Route 22 University Ave./Mabelvale:
Wednesday, July 19, 5:30-7 p.m., Laman Library, Room 126, 2801 Orange St., North Little Rock
Tuesday, July 25, 11:30 a.m.-1 p.m., Central Arkansas Library System Main Branch, Darragh Center Auditorium, 100 S. Rock St., Little Rock
Wednesday, July 26, 5:30-7 p.m., Central Arkansas Library System Main Branch, Darragh Center Auditorium, 100 S. Rock St., Little Rock
Thank you for your interest in improving central Arkansas’ public transit service. The public comment period for the 2017 Annual Service Enhancements process was Thursday, July 27 to Friday, Aug. 25, 2017, and is officially closed.
METRO takes public comments on a variety of concerns at any time throughout the year. Please share your thoughts with us by using the Contact Us form at the bottom of this page.
Effective Monday, Oct. 30
Effective Monday, Oct. 30
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Effective Monday, Oct. 30
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