METRO Connect Ride-Booking Information

Booking a METRO Connect Ride? Please Read the Following Tips for a Better User Experience

METRO Connect is a SHARED RIDE, ON-DEMAND service where multiple riders can book rides simultaneously through the free Transloc App or by calling the METRO Connect Dispatch line.

• Your METRO Connect ride is a shared ride; it is not going to offer you a direct path from your pickup location to dropoff location like using a private taxi where you are the only rider. Rather, this service is combining all incoming ride requests and putting together pickup and dropoffs in the most efficient manner for operation and is sending that trip manifest to the drivers via a tablet. This is why you may be diverted off a direct path to your destination as you ride; you may be traveling to pick up or drop off another rider heading somewhere else, sharing a portion of your trip with other riders during different portions of your overall trip.

Download the free Transloc App to book your rides yourself: This allows you to track your ride — no waiting in a phone queue to have a METRO employee book your ride for you.

Understand That the Transloc System’s Estimated Arrival Times Are Dynamic and Will Change Multiple Times Before Your Ride Arrives

• Because the software that powers this service is constantly receiving ride requests, the estimated arrival time for your ride will change as other rides are being booked and assignments are made to vehicles in service.
• During peak travel times, your overall wait and travel time may take longer than in times of lower demand, as there is a limit of allocated vehicles in service for each zone, determined by local jurisdictions’ funding allocations for service operation and availability of vehicles during the pandemic, when the transit industry is experiencing a shortage of smaller microtransit vehicles available for purchase.
• Your initial estimated arrival time will change as the software processes all ride requests being made at the time. Your ride may be scheduled for a brief period before it is assigned to a specific vehicle in service.
• Once your ride is assigned to a vehicle in service, if you’re using the app, you will receive push notifications letting you know how far away your vehicle is.

Advance Bookings

Advance bookings are allowed while METRO uses the Transloc Microtransit App, but it is important to understand how this works: Once a ride is booked, it will go into the ride request queue 15 minutes before the requested pickup time, and the software will begin estimating the initial arrival time. Since the software that powers this service is constantly receiving ride requests, the initial estimated arrival time for your ride will change as other rides are being booked and assignments are made to vehicles in service. During peak travel times, your overall wait and travel time may take longer than in times of lower demand as there is a limit of allocated vehicles in service for each zone. We recommend requesting an earlier pickup time than needed to accommodate for this added time as other rides are booked and assigned to vehicles, especially during peak travel times.