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Staff

METRO Executive Leadership Team

Gwen Armbrust
Director of Human Resources
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Bio coming soon.

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Justin Avery
Chief Executive Officer
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Justin Avery, CPA, chief executive officer, joined Rock Region METRO in December 2012. He worked in the accounting department for 10 years prior to his current role, managing agency finance and administration needs as chief financial officer, including accounting, budgeting, grants management, and federal financial reporting requirements and compliance. Avery graduated with a master’s degree in accounting from Hendrix College and is a graduate of the Little Rock Regional Chamber of Commerce Leadership Greater Little Rock Class XXXIII. Prior to joining METRO, he served two years as a staff auditor at Craft, Veach, & Company. Avery serves on the Board of Directors of Metroplan, the Downtown Little Rock Partnership, the North Little Rock Chamber of Commerce and the Arkansas Transit Association Workers Compensation Trust and is a member of the American Institute of Certified Public Accountants, Government Finance Officers Association, Arkansas Government Finance Officers Association and Arkansas Society of Certified Public Accountants.

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Tim Bisbee
Director of Maintenance
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Tim Bisbee, director of maintenance, joined the Rock Region METRO team in August 2019, returning to lead the agency’s maintenance department after serving METRO for 20 years as a Class A Mechanic. He is responsible for managing a department of 34 employees and overseeing day-to-day management of maintenance and parts projects for the agency, including OSHA compliance. Bisbee is a University of Arkansas at Little Rock graduate with a bachelor’s degree in mechanical engineering technology.

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Ateca Foreman
Chief of Staff
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Ateca Foreman joined Rock Region Metro in January 2026 as chief of staff. In her role, she oversees public and community engagement; media relations; and legislative affairs. She received her undergraduate degree from Hendrix College and Master of Public Administration from Arkansas State University. She is a Delta Regional Authority Leadership Institute graduate (2018), named as one of Arkansas Business’s 40 Under 40 in 2019, and served as the Arkansas Alternate Designee for the Delta Regional Authority. She has worked in both the private and public sectors including leading the Arkansas Fair Housing Commission and serving as deputy chief of staff to former Arkansas Governor Asa Hutchinson. Currently, she serves as chair of the Conway Housing Authority Board, secretary of Hendrix Alumni Association, Rise House board member and is a member of Delta Sigma Theta Sorority, Inc.

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Chris Harvill
Director of Information Technology
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Chris Harvill, IT director, joined METRO in September 2020 and is responsible for all computer and telecommunications technology. He began his IT career in Little Rock as a Helpdesk technician intern in 2001. Prior to joining the agency, he worked as a Helpdesk technician and server administrator for logistics companies in Memphis, TN and served as the IT manager at Ortho Arkansas for seven years. Harvill graduated from Arkansas State University at Beebe with an associate degree in computer systems technology. He is a member of the Central Arkansas Trail Alliance and enjoys spending time outdoors in Arkansas’ many parks and public lands.

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Stephen Smith
Director of Safety & Security
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Stephen Smith joined METRO in 2015 and has progressed from frontline operations to senior leadership, bringing firsthand operational experience to agency-wide safety and oversight responsibilities. He previously served as streetcar operations manager, where he led daily operations and supervised operating staff, strengthening safety, compliance and service reliability. In his current role, Smith provides strategic leadership for METRO’s safety and security programs, integrating Safety Management System (SMS) principles, regulatory compliance and continuous improvement. He holds TSSP and PTSCTP safety certifications for both Bus and Rail modes and chairs the Joint Labor-Management Safety Committee and the Executive Safety Committee.

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Administrative Staff

Below is METRO’s administrative staff, whose goal is to make your transit experience the best that it can be. The administration office’s phone number is 501-375-6717.

OPERATIONS

Billy Trent
Fixed Route Manager
Jason Waymon
Streetcar Manager
Sharon Hill
Senior Manager of Specialized Services
Raymond Jones
Travel Center Manager
Kim Bracy
Specialized Services Manager
Felita Keith
Operations Risk Manager
Drunita Buchanan
Eligibility Specialist
Allen Atkins
Streetcar Supervisor
Tiffannie Hervey
Operations Training Manager
Suezett Grissom
Operations Training Specialist
David Fowler
Service Supervisor
Jilnail Howard
Service Supervisor
Myron Jones
Service Supervisor
Al Moore
Service Supervisor
Dashinka O’Neill
Service Supervisor
Allen Washington
Service Supervisor

PUBLIC ENGAGEMENT

Emmalyn Lair
Marketing and Communications Manager
Ryan Buercklin
Assistant Customer Service Manager
LaFarrah King
Assistant Customer Service Manager

FINANCE

Laura Webb
Assistant Director of Finance
Ryan Bergren
Finance and Procurement Manager
Sherita Ardison
Financial Accountant

HUMAN RESOURCES

Gwen Armbrust
Director of Human Resources
Jessica Shanner
Human Resources and Payroll Specialist

ADMINISTRATION

Chris Harvill
Director of Information Technology
Adrian Washington
Helpdesk Technician
Stephen Smith
Director of Safety and Security

MAINTENANCE

Tom Johnson
Assistant Director of Maintenance – Streetcar
Tom Shinn
Assistant Director of Maintenance
Shannon Willis
Data & Material Manager
Wednesday, Jan. 28 Service Alert Read More
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