On-Demand, Affordable, Accessible, Point-to-Point-Within-Zones Service!
METRO Connect offers a smartphone app, the METRO Connect – Rock Region app, (and dial-in service) to process on-demand ride-hailing trip requests occurring within a set service area, during regular METRO Connect zone operating hours (hours vary per zone). Each zone has specific “points of interest” that allow riders to travel to a specific METRO-designated transfer point to access additional METRO transit service, such as fixed routes. Click on the dropdown menu above for zone maps, hours of operations, points of interest and connecting fixed routes. Standard METRO fares apply. View the Fares & Passes page for more information.
Did you know? You can place your ride request directly from the app, without ever having to call the METRO team to do it for you! The app allows riders to enter favorite locations that always pop up on their accounts, receive push notifications when drivers are 15 and 5 minutes away, add special notes to help drivers quickly find you at pickup points (ex: Building A, Apartment 6) and share their trip details with loved ones (parents and other caregivers can track student trips in real time). Easy! Please note: Ride requests cannot be processed while on an active, uncompleted ride. This is to observe the shared ride nature of the service and not tie vehicles to a particular rider for an extended period of time. Please plan your trips accordingly.
Pro Tip: Should you ever have a question about the service or a particular trip and need to discuss it with the METRO team, please find the specific ride trip in your ride history within the app and use the “Let Us Know” feature, where you can log your concerns and which also captures specific information about your trip, in addition to your phone model type, operating system version and app version to get more informed customer service and troubleshooting, if needed.
Riders: There is a 5-minute limit waiting on passengers for pickup. After five minutes of waiting, the ride will be cancelled.
Call METRO Dispatch at 501-476-3761 to schedule your pickup. You will be asked for your first and last name and phone number to set up a METRO Connect Transloc account, or, if you have an existing METRO Connect Transloc account, you will be asked for the email address associated with it.
Standard METRO fares apply. Cash, passes and virtual Token Transit app passes are accepted for Little Rock and North Little Rock zone trips; exact cash or virtual Token Transit app passes are accepted for the Conway zone. Please note: Collected fares are not refundable.
Beginning Tuesday, Oct. 10, 2023, METRO will no longer allow “walk-up” ride bookings anywhere within its METRO Connect service (“walk-up” rides are when a rider requests a ride directly with the vehicle driver). Instead, riders must request a METRO Connect ride by either using the free METRO Connect – Rock Region app or by calling the METRO Connect ride-requesting number. The reason for this practice is to ensure riders who have pre-requested their Connect trips do not experience delays due to a walk-up request.
METRO encourages Connect riders to submit ride requests within the free METRO Connect – Rock Region app, or, for those riders who do not have smartphones that support the app, by calling the METRO Connect ride-booking number. If you are a rider who has a smartphone but does not know how to use the METRO Connect – Rock Region app, please visit the River Cities Travel Center Sales Office and a customer service representative will be happy to assist you in downloading and learning how to use the app. One major advantage to using the app is that riders can allow the app to send push notifications and texts, which tell riders how many minutes away their rides are from the pickup point. Pretty handy, and no waiting on the phone for a customer service agent to process your ride request!