Careers

Rock Region Metro is an equal employer, and considers all qualified candidates regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Rock Region METRO Job Fair on 
Upcoming Date: Friday, October 17, 2025, from 9-11:45 a.m.:
Location: 901 Maple Street, North Little Rock, AR 72114

NEW rate of pay $21.00 per hour, pay increases are in accordance with a union contract.

Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles

or

Commercial Learner's Permit (CLP)

EMPLOYEE BENEFITS & PERKS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Home Daily
• Work-Life Balance

COMPANY SUMMARY

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

JOB SUMMARY

This position is responsible for the safe and timely operation of Fixed-Route buses. During daily operations, this person will be responsible to drive in a safe, courteous, and timely manner while providing customer service in the form of passenger communications including route schedules and times, fare rates and process, and transfer instructions. They may also assist passengers with special needs, including passengers with disabilities. 

RESPONSIBILITIES & DUTIES

• Operate a city bus
• Requires sitting for long periods while operating bus.
• Must meet schedule demands of the particular route
• Must assist passengers in wheelchairs by securing wheelchair while on the bus.
• Provide passengers with general information of routes and schedules.

QUALIFICATIONS & SKILLS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

• Graduation from high school or equivalent

B. Required Prior Experience:

• Must be at least twenty-one (21) years of age,
• Prefer one year of CDL passenger driving experience
• C. Special Requirements, including Licenses and/or Certifications:
• Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles or Commercial Learner's Permit (CLP)
• Must have a good driving record as defined by METRO.
• Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.
• New operators will start off as an extra board driver, you will work as business demands, typically filling in for days off, vacations, sick days, call-offs, vacated bids, etc.

EMPLOYMENT STATEMENT:

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. 

Strong preference given to local central Arkansas candidates. 

Rock Region METRO Job Fair on 
Upcoming Date: Friday, October 17, 2025, from 9-11:45 a.m.:
Location: 901 Maple Street, North Little Rock, AR 72114

On Demand Driver

North Little Rock, AR.

NEW Starting Pay $16.97 per hour

**Candidate must be able to work evening shifts/weekends**

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Minority Lead Workforce
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Work-Life Balance
• Post High School Education Not Required
• No DOT physical required
• No requirement for Commercial Driver’s License (CDL)

ON DEMAND DRIVER JOB DESCRIPTION

This position is responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.  In the course of the On Demand Drivers daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects.  When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers' wheelchairs to restraining devices for stabilization during the trip.  In addition, the On Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity.  Further, the Driver will be responsible to provide information to passengers regarding METRO's transit system, and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances.

ESSENTIAL FUNCTIONS

• Perform visual vehicle inspections and report any mechanical problems or defects
• Pick up and discharge passengers as directed.
• Collect fares and transfers, issue transfers, and inspect passes for validity.
• Operate 2-Way radios to communicate with Dispatch and management
• Complete written reports on accidents or other unusual incidents in an accurate and timely manner.
• Perform other customer service activities as necessary.
• Operate MDT's or electronic communication devices.
• Provide passengers with general information of routes and schedules.

Knowledge, Skills, and Abilities

• Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
• Ability to:
• learn METRO's policies and procedures,
• read write and make basic math calculations,
• work varied hours to cover scheduled operations,
• exercise good judgment and problem-solving skills,
• understand and follow oral and written instructions spoken or written in English,
• operate vehicle safely and efficiently,
• provide on-time and dependable service to the public,
• learn about METRO's services,
• maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions,
• keep accurate recorded logs of trip information when required.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

• Graduation from high school or equivalent.

B. Required Prior Experience:

• Must be at least twenty-one (21) years of age,
• Prefer three years of experience as a driver
• One year working with the general public

C. Special Requirements, including Licenses and/or Certifications:

• Must have a good driving record as defined by METRO.
• Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
• Must have the ability to pass a pre-employment background check, a non-DOT medical examination, and drug screen.

 EMPLOYMENT STATEMENT:

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. 

Strong preference given to local central Arkansas candidates.

Transit Mechanic

North Little Rock, AR.

Starting Pay $26.64 per hour

Must be able to work evening/night shift starting at 4:00pm

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Shift Differential
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Minority Lead Workforce
• Tool Allowance
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Work-Life Balance
• Post High School Education Not Required

TRANSIT MECHANIC JOB DESCRIPTION

This position is responsible for preventative maintenance, maintenance repairs, and inspections on METRO buses and vehicles. This includes conducting detailed inspections as well as removing, repairing, and replacing parts and components as necessary, while using tools and equipment in a safe and professional manner. Also maintains a clean, efficient, and safe shop area. This is a safety sensitive position subject to the rules and regulations of the METRO Drug and Alcohol Policy

KNOWLEDGE AND ABILITIES

A. Knowledge of:

• Mechanical principles for diesel and gas engines, fluid systems, electrical, power train, chassis, and preventative maintenance inspections.
• Braking, heating, air conditioning, hydraulic systems, and transmissions.
• Safe driving practices.

B. Ability to:

• Learn METRO’s policies and procedures.
• Read, write, and make basic mathematic calculations.
• Work varied hours to cover scheduled operations.
• Exercise good judgment and problem-solving skills.
• Understand and follow oral and written instructions spoken or written in English.
• Efficiently manage time and workload, which includes prioritizing, organizing, and following-through on a variety of tasks, assignments, and projects to meet deadlines.
• Bend, stoop, reach, twist, and push/pull and lift up to 85 pounds in a proper safe manner.
• Take initiative and be a productive, contributing member of a team.
• Operate vehicles safely and efficiently.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

• Graduation from high school or equivalent.

B. Required Prior Experience:

• Must be at least twenty-one (21) years of age,
• Three (3) years of verifiable mechanical experience. Heavy-duty equipment repair experiences a major plus.

C. Special Requirements, including Licenses and/or Certifications:

• Must possess a valid Driver’s License and have the ability to obtain and maintain a valid Class B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles or Commercial Learners Permit (CLP)
• Must have a good driving record as defined by METRO.
• Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.

Service Supervisor

North Little Rock, AR

Starting Pay $19.00 per hour

Schedule: This position requires working non-traditional and/or odd hours, split-shifts on various days of the week/weekends including holidays. The schedule rotates on the first Monday of each month. Weekly travel between Conway and Little Rock/NLR required.

Must possess or have the ability to obtain a Class A or B CDL with Passenger endorsement,
issued by the Arkansas Department of Motor Vehicles

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Minority Lead Workforce
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Work-Life Balance
• Post High School Education Not Required

SERVICE SUPERVISOR JOB DESCRIPTION:

The Service Supervisor supervises day-to-day field operations of the transit bus operators, ensure buses are on schedule and run safely. Provides support and assistance to operators in the performance of their daily duties to maintain an efficient and reliable transit system. Monitors, investigates, and analyzes situations which impact or may impact bus, paratransit, or streetcar service. He or she communicates information and/or recommendations to appropriate management personnel. Interacts with management, dispatchers, operators, other employees, passengers, and the public to coordinate problem resolution, provide information, carry out assignments and maintain high quality and timely transit service.

ESSENTIAL FUNCTIONS:

• Monitors all phases of revenue service operations, monitors schedule adherence, fare collections, transfer problems, reporting of hazardous conditions and emergencies, and accident investigations.  Reports all delays to Dispatch.  Holds over units to allow more even spacing or headway. 
• Supervises, instructs, and conducts routine checks of transit operators relative to schedule and route adherence, proper signage, traffic regulations, safety, operating rules and policy compliance, uniform regulation, general appearance, physical condition, customer service, proper fare collection, general demeanor; documents daily activity as required.  Assists, corrects, and/or reports any observed violations; reestablishes schedules in the event of vehicle breakdowns or service delays; responds to and resolves passenger incidents; creates and distributes detours due to accidents or road closures.
• Monitors radio transmissions and maintains constant contact with transit vehicle operators and dispatchers, to ensure, monitor, and control revenue service operations, and to responds to emergencies and special needs.
• Assists with accidents/incidents, including handling the collection of photographic evidence, measurements, interviewing of witnesses, provides information for alternative service, any needed on-site assistance and support for operators and emergency personnel; completes initial investigations, and reports for minor/major accidents, collisions, incidents, and injuries throughout the Rock Region Metro transit system.
• Work in inclement weather and emergency conditions.
• Drives revenue vehicles and other equipment when necessary.
• Coordinates with Legal and Human Resources staff, other managers and supervisors regarding incidents, accidents, policies and procedures.

JOB DEMANDS:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit & company vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration. Work under severe weather and emergency conditions. Employees are subject to being called to work in the event of an emergency situation and are expected to perform emergency service duties, as assigned. (Drive a bus, monitor roads under the Inclement Weather Program)

KNOWLEDGE & ABILITIES:

A. Knowledge of:

• Traffic laws, ordinances, rules and driving courtesies involved in transit operations.
• Principles and practices of good customer service.
• Safe driving practices.
• Basic computer knowledge and skills. (Managing files, folders, shortcuts and the use of various software applications)
• Well versed in Microsoft Office software (Word, Excel and Outlook.)

B. Ability to:

• Learn METRO’s policies and procedures.
• Fluently read, write, and speak English.
• Read, write, and make basic mathematical calculations.
• Work varied hours to cover scheduled operations.
• Work in inclement weather conditions, emergency conditions and stressful situations.
•  Mitigate, and deescalate hostile situations involving the public, law enforcement personnel and employees.
• Exercise good judgment and problem-solving skills.
• Understand and follow oral and written instructions spoken or written in English.
• Operate vehicles safely and efficiently.
• Act in a confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Learn METRO’s transit routes and schedules.
• Maintain a friendly, courteous, and professional demeanor when interacting with the public, passengers, and fellow employees using tact, diplomacy and patience.
• Identify and correct conditions that affect employee and public safety.
• Address customers’ needs while following company procedures.
• Find solutions for or to deal proactively with work-related problems.

MINIMUM QUALIFICATIONS:

 Any combination of education and experience that would likely provide the required knowledge and abilities:

A. Education:

• Graduation from high school or equivalent.

B. Prior Experience:

• Two (2) years of bus operating or fleet dispatching experience or closely related experience and one (1) year of experience working with the general public.
• One (1) year of supervisory or management experience, preferably in the transit/transportation industry.

C. Special Requirements, including Licenses and/or Certifications:

• Must have a good driving record as defined by METRO.
• At the time of application, must possess a valid Class B Driver’s License, and must have the ability to obtain and maintain a valid Class B CDL with passenger endorsement, issued by the Arkansas Department of Motor Vehicles.
• Must be 21 years of age.
• Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.

Interested applicants should submit a cover letter, resume, and a completed application. 

JOB SUMMARY

The IT Help Desk Technician is a technology professional who provides technical support and assistance to customers, whether in phone, in person, or with remote tools for Rock Region METRO.  Their primary intention is to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with.

KEY SUCCESS FACTORS

• Professional, knowledgeable, and friendly representation of METRO
• Timely answering of all incoming requests
• Serves as the first point of contact for customers seeking technical assistance.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Successful, thorough resolution of customer problems
• Determining the best solution based on the issue and details provided by customers.
• Ability to work in a fast-paced setting, process work rapidly, set priorities and work under pressure, all while maintaining accuracy of work and completion of assigned tasks with limited supervision
• Ability to establish and maintain effective relationships with coworkers, customers, and external organization representatives.

• Demonstrates strong technical knowledge and troubleshooting skills.
• Communicates effectively to understand the problem and explain its solution.
• Customer oriented and patient to deal with difficulties.
• Document incidents, requests and resolutions using a helpdesk ticketing system.
• Troubleshoot desktops, laptops, mobile devices, printers, and other peripheral equipment.
• Escalate unresolved issues for higher-level support or system administrators.
• Create and maintain manuals for technical documentation and training guides.
• Identify and recommend improvements to IT support procedures.
• Set up and configure new user accounts, workstations and peripherals.
• Perform basic administration of active directory and Office 365.
• Manage user accounts for applications.
• Must be able to lift up to 25 lbs, crawl under desks, and remain seated for extended periods.

QUALIFICATIONS:

KNOWLEDGE & SKILLS

• None

SALARY

Starting $16.83-$21.63 per hour
 

BENEFITS

Eligible for employer paid health insurance, dental insurance, vision insurance, employer paid life and disability insurance, paid sick, paid vacation, paid holidays, 457(b) deferred compensation.

EMPLOYER STATEMENT