Careers

Rock Region METRO Job Fair on 
Upcoming Date: Friday, May 2, 2025, from 9-11:45 a.m.:
Location: 901 Maple Street, North Little Rock, AR 72114

NEW rate of pay $20.24 per hour, pay increases are in accordance with a union contract.

Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles

or

Commercial Learner's Permit (CLP)

EMPLOYEE BENEFITS & PERKS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Home Daily
• Work-Life Balance

COMPANY SUMMARY

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

JOB SUMMARY

This position is responsible for the safe and timely operation of Fixed-Route buses. During daily operations, this person will be responsible to drive in a safe, courteous, and timely manner while providing customer service in the form of passenger communications including route schedules and times, fare rates and process, and transfer instructions. They may also assist passengers with special needs, including passengers with disabilities. 

RESPONSIBILITIES & DUTIES

• Operate a city bus
• Requires sitting for long periods while operating bus.
• Must meet schedule demands of the particular route
• Must assist passengers in wheelchairs by securing wheelchair while on the bus.
• Provide passengers with general information of routes and schedules.

QUALIFICATIONS & SKILLS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

• Graduation from high school or equivalent

B. Required Prior Experience:

• Must be at least twenty-one (21) years of age,
• Prefer one year of CDL passenger driving experience
• C. Special Requirements, including Licenses and/or Certifications:
• Must possess a Class A or B CDL with Passenger endorsement, issued by the Arkansas Department of Motor Vehicles or Commercial Learner's Permit (CLP)
• Must have a good driving record as defined by METRO.
• Must have the ability to pass a pre-employment background check, a DOT medical examination, and drug screen.
• New operators will start off as an extra board driver, you will work as business demands, typically filling in for days off, vacations, sick days, call-offs, vacated bids, etc.

EMPLOYMENT STATEMENT:

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. 

Strong preference given to local central Arkansas candidates. 

Rock Region METRO Job Fair on 
Upcoming Date: Friday, May 2, 2025, from 9-11:45 a.m.:
Location: 901 Maple Street, North Little Rock, AR 72114

On Demand Driver

North Little Rock, AR.

NEW Starting Pay $16.64 per hour

**Candidate must be able to work evening shifts/weekends**

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Minority Lead Workforce
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Work-Life Balance
• Post High School Education Not Required
• No DOT physical required
• No requirement for Commercial Driver’s License (CDL)

ON DEMAND DRIVER JOB DESCRIPTION

This position is responsible to operate a sedan or Wheelchair Accessible Van (WAV) to pick up and discharge passengers at designated stops or as directed by METRO Dispatch.  In the course of the On Demand Drivers daily activities, they will perform visual vehicle inspections and report any mechanical problems or defects.  When driving a WAV, the Driver will be required to operate wheelchair ramps and secure passengers' wheelchairs to restraining devices for stabilization during the trip.  In addition, the On Demand Driver must demonstrate the ability to collect fares and transfers, issue transfers, and inspect passes for validity.  Further, the Driver will be responsible to provide information to passengers regarding METRO's transit system, and operate 2-Way radios, Mobile Data Terminals (MDT's) or other electronic communication devices to communicate with Dispatch and management to report accidents, emergencies, schedule delays, equipment failure and/or unusual circumstances.

ESSENTIAL FUNCTIONS

• Perform visual vehicle inspections and report any mechanical problems or defects
• Pick up and discharge passengers as directed.
• Collect fares and transfers, issue transfers, and inspect passes for validity.
• Operate 2-Way radios to communicate with Dispatch and management
• Complete written reports on accidents or other unusual incidents in an accurate and timely manner.
• Perform other customer service activities as necessary.
• Operate MDT's or electronic communication devices.
• Provide passengers with general information of routes and schedules.

Knowledge, Skills, and Abilities

• Knowledge of traffic laws, ordinances, rules and driving courtesies involved in transit operations, principles and practices of good customer service, safe driving practices.
• Ability to:
• learn METRO's policies and procedures,
• read write and make basic math calculations,
• work varied hours to cover scheduled operations,
• exercise good judgment and problem-solving skills,
• understand and follow oral and written instructions spoken or written in English,
• operate vehicle safely and efficiently,
• provide on-time and dependable service to the public,
• learn about METRO's services,
• maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions,
• keep accurate recorded logs of trip information when required.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be to meet the following:

A. Required Education:

• Graduation from high school or equivalent.

B. Required Prior Experience:

• Must be at least twenty-one (21) years of age,
• Prefer three years of experience as a driver
• One year working with the general public

C. Special Requirements, including Licenses and/or Certifications:

• Must have a good driving record as defined by METRO.
• Must possess at minimum a valid Class D Driver's License issued by the Arkansas Department of Motor Vehicles
• Must have the ability to pass a pre-employment background check, a non-DOT medical examination, and drug screen.

 EMPLOYMENT STATEMENT:

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. 

Strong preference given to local central Arkansas candidates.

Recruitment & HR Coordinator

Location: North Little Rock, AR. (Non-remote position)

Salary: $45,000

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Bi-weekly Pay
• Direct Deposit
• Credit Union Membership
• Referral Bonus
• Minority Lead Workforce
• Fulfilling Work
• Work-Life Balance

RRM currently seeks a Human Resources professional to fulfill the role of Recruitment & HR Coordinator.  The Recruitment & HR Coordinator will research, develop, and implement effective recruiting and staffing strategies to attract a diverse pool of qualified and capable talent for the organization. This position will also assist with payroll processing and benefits administration.  They will serve as liaison between management and employees. This position will work very closely with the Human Resources Manager.  The Recruitment & HR Coordinator will exhibit the highest level of integrity, hospitality, and customer service by providing prompt, professional, friendly and efficient service to our employees, brokers and external partners.

REQUIRED ATTRIBUTES

• Passionate about helping and serving others, with a strong sense of empathy and humility
• Deep understanding of the sense of urgency that is required when handling employee benefits, payroll and compliance related work
• Excellent interpersonal skills and ability to communicate effectively with team members across all levels
• Excellent written and verbal communication and a professional demeanor
• Team culture-inclusive, accountable, and supportive
• Outstanding work ethic, entrepreneurial and excited to be an integral part of a rapidly growing company
• Resourceful, solution oriented and self-directed
• Adaptable, flexible and able to put out many fires on any given day
• Systems and process oriented
• Proactive and reliable to fellow team members and managers
• Impeccable attention to detail and minimal errors
• Able to manage a heavy workload and fast pace, prioritize well and meet deadlines

REQUIRED EXPERIENCE AND SKILL SET

• BA/BS degree in Human Resources, Business Administration or other related field
• Three plus years’ experience in human resources, specifically in employee benefits administration and labor law compliance. PHR/SHRM-CP certified a plus.
• Two years successfully managing all phases of the recruitment and hiring process in a fast-paced environment screening and hiring a high volume of candidates strongly preferred
• Experience in ensuring compliance with the Affordable Care Act and State/County (COBRA, Paid Sick Leave, Commuter Benefits, etc.) preferred
• Ability to research, interpret and communicate complex policies and employment related laws
• Advanced computer skills, including ability to create reports in Excel, edit PDF documents, and learn to use new technology independently and quickly
• Advanced writing, copywriting, editing and formatting skills, including an eye for good design and aesthetics
• Bilingual (written and conversational) in Spanish strongly preferred
• Performs other duties as assigned

RESPONSIBILITIES OF THE RECRUITMENT & HR COORDINATOR

BENEFITS

• Serves as subject matter expert and consults with management and staff regarding employee relations, equity and general human resource policies and procedures and regulatory compliance issues.
• Serves as the lead recruiter for the organization.
• Will research, develop, and implement effective recruiting and staffing strategies to attract a diverse pool of qualified and capable talent for the organization.
• Develops, facilitates, and implements all phases of the recruitment process.
• Responsible for job posting and advertisement processes.
• Assists with the interview process, attending and conducting interviews with managers, directors, and other company executives.
• Attends and participates in onsite and offsite job fairs and recruiting sessions
• Develops and disseminates communications, including administrative directives, procedures, forms, brochures, etc. in various formats on policy/procedural changes, current and new legislation to promote and encourage compliance.
• Provide ongoing customer service support to management and employees on all benefits, options, questions and requests for support. Handle all inquiries, discrepancies and complaints promptly and professionally.
• Prepare monthly, quarterly and annual reports required by law to be filed with federal, state and local agencies, (Internal Revenue Service, Department of Labor, Office of Labor Standards Enforcement, etc.)
• Stay abreast of updates and changes to laws and ordinances pertaining to benefits, provide updates to team and recommend necessary or suggested changes to maintain compliance with ever-changing legal landscape.

PAYROLL

• Conduct payroll administration by entering data into the payroll system, ensuring that all employees are paid accurately and according to company policies and laws. Includes processing new hires, transfers, and pay rate changes, leaves of absence, direct deposits, terminations, bonuses, PTO, and sick leave. Track and manage documentation of all following company protocol.
• Maintain all employee files and benefits enrollments in HR database, on company server and hard copy files. Ensure confidentiality, compliance, and accuracy.
• Process federal, state and company leave of absences ensuring compliance, accuracy and timeliness.
• Prepare reports as needed or requested by internal team, or as required for compliance reporting (i.e.: Bureau of Labor Statistics, EEOC, Department of Labor, etc.)

GENERAL HUMAN RESOURCES ADMINISTRATION

• Conduct payroll administration by entering data into the payroll system, ensuring that all employees are paid accurately and according to company policies and laws. Includes processing new hires, transfers, and pay rate changes, leaves of absence, direct deposits, terminations, bonuses, PTO, and sick leave. Track and manage documentation of all following company protocol.
• Maintain all employee files and benefits enrollments in HR database, on company server and hard copy files. Ensure confidentiality, compliance, and accuracy.
• Process federal, state and company leave of absences ensuring compliance, accuracy and timeliness.
• Prepare reports as needed or requested by internal team, or as required for compliance reporting (i.e.: Bureau of Labor Statistics, EEOC, Department of Labor, etc.)

*The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.*

Service Supervisor

North Little Rock, AR

Starting Pay $19.00 per hour

Schedule: This position requires working non-traditional and/or odd hours, split-shifts on various days of the week/weekends including holidays. The schedule rotates on the first Monday of each month. Weekly travel between Conway and Little Rock/NLR required.

Must possess a Class A or B CDL with Passenger endorsement,
issued by the Arkansas Department of Motor Vehicles

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Minority Lead Workforce
• Uniforms Provided
• Fulfilling Work
• Community Service
• Safety/Attendance Awards
• Work-Life Balance
• Post High School Education Not Required

SERVICE SUPERVISOR JOB DESCRIPTION:

The Service Supervisor supervises day-to-day field operations of the transit bus operators, ensure buses are on schedule and run safely. Provides support and assistance to operators in the performance of their daily duties to maintain an efficient and reliable transit system. Monitors, investigates, and analyzes situations which impact or may impact bus, paratransit, or streetcar service. He or she communicates information and/or recommendations to appropriate management personnel. Interacts with management, dispatchers, operators, other employees, passengers, and the public to coordinate problem resolution, provide information, carry out assignments and maintain high quality and timely transit service.

ESSENTIAL FUNCTIONS:

• Monitors all phases of revenue service operations, monitors schedule adherence, fare collections, transfer problems, reporting of hazardous conditions and emergencies, and accident investigations.  Reports all delays to Dispatch.  Holds over units to allow more even spacing or headway. 
• Supervises, instructs, and conducts routine checks of transit operators relative to schedule and route adherence, proper signage, traffic regulations, safety, operating rules and policy compliance, uniform regulation, general appearance, physical condition, customer service, proper fare collection, general demeanor; documents daily activity as required.  Assists, corrects, and/or reports any observed violations; reestablishes schedules in the event of vehicle breakdowns or service delays; responds to and resolves passenger incidents; creates and distributes detours due to accidents or road closures.
• Monitors radio transmissions and maintains constant contact with transit vehicle operators and dispatchers, to ensure, monitor, and control revenue service operations, and to responds to emergencies and special needs.
• Assists with accidents/incidents, including handling the collection of photographic evidence, measurements, interviewing of witnesses, provides information for alternative service, any needed on-site assistance and support for operators and emergency personnel; completes initial investigations, and reports for minor/major accidents, collisions, incidents, and injuries throughout the Rock Region Metro transit system.
• Work in inclement weather and emergency conditions.
• Drives revenue vehicles and other equipment when necessary.
• Coordinates with Legal and Human Resources staff, other managers and supervisors regarding incidents, accidents, policies and procedures.

JOB DEMANDS:

This position requires working non-traditional and/or odd hours, split-shifts on various days of the week, including holidays. Work is primarily performed out of doors and on-board transit & company vehicles. While performing the duties of this job, the incumbent must: Regularly hear, sit, reach with hands and arms, and use leg/foot to reach or handle controls. Regularly exert physical effort. Finger and manual dexterity are regularly needed to drive non-power steering vehicles and to operate door and dispense transfers. Frequently talk, walk, and use hands to handle or feel objects or controls. Regularly required to stoop, bend, and twist at the waist, lift up to 50 pounds, push or pull, and climb stairs. Possess visual acuity including distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly be exposed to fumes, odors, and moderate noise. Have a high degree of memory and concentration. Work under severe weather and emergency conditions. Employees are subject to being called to work in the event of an emergency situation and are expected to perform emergency service duties, as assigned. (Drive a bus, monitor roads under the Inclement Weather Program)

KNOWLEDGE & ABILITIES:

A. Knowledge of:

• Traffic laws, ordinances, rules and driving courtesies involved in transit operations.
• Principles and practices of good customer service.
• Safe driving practices.
• Basic computer knowledge and skills. (Managing files, folders, shortcuts and the use of various software applications)
• Well versed in Microsoft Office software (Word, Excel and Outlook.)

B. Ability to:

• Learn METRO’s policies and procedures.
• Fluently read, write, and speak English.
• Read, write, and make basic mathematical calculations.
• Work varied hours to cover scheduled operations.
• Work in inclement weather conditions, emergency conditions and stressful situations.
•  Mitigate, and deescalate hostile situations involving the public, law enforcement personnel and employees.
• Exercise good judgment and problem-solving skills.
• Understand and follow oral and written instructions spoken or written in English.
• Operate vehicles safely and efficiently.
• Act in a confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Learn METRO’s transit routes and schedules.
• Maintain a friendly, courteous, and professional demeanor when interacting with the public, passengers, and fellow employees using tact, diplomacy and patience.
• Identify and correct conditions that affect employee and public safety.
• Address customers’ needs while following company procedures.
• Find solutions for or to deal proactively with work-related problems.

MINIMUM QUALIFICATIONS:

 Any combination of education and experience that would likely provide the required knowledge and abilities:

A. Education:

• Graduation from high school or equivalent.

B. Prior Experience:

• Two (2) years of bus operating or fleet dispatching experience or closely related experience and one (1) year of experience working with the general public.
• One (1) year of supervisory or management experience, preferably in the transit/transportation industry.

C. Special Requirements, including Licenses and/or Certifications:

• Must have a good driving record as defined by METRO.
• At the time of application, must possess a valid Class B Driver’s License, and must have the ability to obtain and maintain a valid Class B CDL with passenger endorsement, issued by the Arkansas Department of Motor Vehicles.
• Must be 21 years of age.
• Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.

Operations Dispatcher

North Little Rock, AR.

Starting Pay $18.00 per hour

IMPORTANT: Applicants must be available to work any of the following shifts.

SHIFTS
Shift 1:
Monday-Friday: 4:30 p.m.-1:30 p.m.

Shift 2:
Monday: 4:30 a.m.-11:30 a.m.
Tuesday: 1:00 p.m.-9:00 p.m.
Wednesday: 1:00 p.m.-9:00 p.m.
Thursday: Off-Day
Friday: 1:00 p.m.-9:00 p.m.
Saturday: 12:00 p.m.-9:00 p.m.
Sunday: Off-Day

AM Shift.
Monday: Off-Day
Tuesday: 4:00 a.m.-12:15 p.m.
Wednesday: 4:00 a.m.-12:15 p.m.
Thursday: 4:00 a.m.-12:15 p.m.
Friday: 4:00 a.m.-12:15 p.m.
Saturday: 7:45 a.m.-2:45 p.m.
Sunday: Off-Day

Mid-Day (Floater):
Monday: 4:00 a.m.-12:00 p.m.
Tuesday: 8:30 a.m.-4:30 p.m.
Wednesday: 8:30 a.m.-4:30 p.m.
Thursday: 8:30 a.m.-4:30 p.m.
Friday: 8:30 a.m.-4:30 p.m.
Saturday: Off-Day
Sunday: Off-Day

PM Shift:
Monday: 12:00 p.m.-10:00 p.m.
Tuesday: 12:00 p.m.-10:00 p.m.
Wednesday: 12:00 p.m.-10:00 p.m.
Thursday: 12:00 p.m.-10:00 p.m.
Friday: Off-Day
Saturday: Off-Day
Sunday: Off-Day

Weekend Shift:
Monday: 8:30 a.m.-5:15 p.m.
Tuesday: Off-Day
Wednesday: Off-Day
Thursday: Off-Day
Friday: 12:00 p.m.-10:00 p.m.
Saturday: 8:30 a.m.-6:30 p.m.
Sunday: 7:45 a.m.-6:30 p.m.

 

Rock Region METRO (METRO) is Arkansas’ largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.

BENEFITS

• Company Advancement Opportunities
• Dental, Vision, and Employer Paid Health Insurance
• Employer Paid Disability & Life insurance
• 457 (b) Deferred Compensation Retirement Plan
• Paid Vacation, Paid Holidays & Paid Sick Leave
• In-house Training Opportunities
• Transit Passes for Employees & Eligible Dependents
• Bi-weekly Pay
• Overtime Eligibility
• Direct Deposit
• Credit Union Membership
• Referral Bonus
• Minority Lead Workforce
• Fulfilling Work
• Community Service
• Work-Life Balance
• Post High School Education Not Required

OPERATIONS DISPATCHER JOB DESCRIPTION

This position is responsible for supervising and coordinating daily activities of METRO's  operators and supervisors. Ensures transit operations are operating efficiently and adhering to schedules.

ESSENTIAL FUNCTIONS

• Effectively communicate with drivers via radio & phone
• Plan work assignments and equipment allocations to meet transportation & operation needs.
• Maintain or verify records of time, deviations in schedule, equipment problems, customer complaints, and other records pertaining to operations.
• Operate 2-way radio to communicate with Drivers.
• Prepare, compile, and submit reports on work activities, operations, production, and work­ related accidents.
• Respond to driver requests for assistance.
• Provide customers with general information

KNOWLEDGE AND ABILITIES

A. Knowledge of:

• Traffic laws, ordinances, rules and driving courtesies involved in transit operations.
• Principles and practices of customer service.
• Dispatching principles and practices.

B. Ability to:

• Learn METRO’s policies and procedures.
• Read, write, and make basic mathematic calculations.
• Exercise good judgment and problem-solving skills.
• Understand and follow oral and written instructions spoken or written in English.
• Provide on-time and dependable service to the public.
• Learn METRO’s transit routes and schedules.
• Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions.

MINIMUM QUALIFICATIONS

 Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A. Required Education:

• Graduation from high school or equivalent.

B. Preferred Prior Experience:

• Three (3) years of verifiable dispatching experience and one (1) year of experience working with the general public.
• Prefer experience in a transit operations position.

C. Special Requirements, including Licenses and/or Certifications:

• Strong skills with time management and work prioritization..
• Basic computer knowledge and skills. (Managing files, folders, shortcuts and the use of various software applications)
• Well versed in Microsoft Office software (Word, Excel and Outlook.)
• Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.
• CDL with Class B and “P” endorsement preferred, but not required.

 EMPLOYMENT STATEMENT

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. 

Strong preference given to local central Arkansas candidates.