Rider Information

Sit back, relax and enjoy a safe, hassle-free ride with Rock Region METRO!

Using our schedules and maps, service information, transit tools and fare and pass information, it’s easy to learn to use our system. Our Facebook and Twitter pages and news items help keep you updated on the latest happenings at Rock Region METRO.

Alerts

Life happens, and savvy transit riders are ready: When major events or weather cause a change to the system, our riders can always get the latest updates on route changes and other alerts by watching our home page for alerts (all active service alerts appear in a red bar at the top of rrmetro.org) and downloading the free Transit app (made free to you by METRO), which offers push technology for up-to-date information. When unusual circumstances occur, such as inclement weather, you may also be able to find service alerts on our Facebook and Twitter accounts.

Free WiFi

Read a book, watch a show or chill out to your favorite music while enjoying our free WiFi. Yes, it’s FREE, and yes, it’s on all of the fixed-route buses in the system. Each bus is numbered, and each bus’ WiFi network carries that bus’ number in the network name. Find the matching network number (if you’re logging on at a stop with multiple buses nearby, such as the River Cities Travel Center, multiple Rock Region METRO WiFi networks will appear in your device’s network settings), agree to the terms and conditions at the bottom of the screen in your device’s web browser and you’re connected.

Lost and Found

If you left something behind on a bus or streetcar, the fastest way to see if it was turned in to our Lost and Found collection is to call 501-375-6717 and select the Bus and Streetcar Information option. Describe your item, when and where you last saw it (please provide the date, time, route number/streetcar line color, direction of your route, any pertinent stop information and the bus/streetcar vehicle number, if you have it) and leave full contact information (name, 10-digit phone number and email address) in the event that the item turns up. All lost items are turned in to the customer service department at the Rock Region METRO River Cities Travel Center in Little Rock (310 Capitol Ave.). Operating hours for picking up Lost and Found items are Monday-Friday, 9-11 a.m. and 2-4 p.m. (off-peak pass sales hours), excluding holidays.

Code of Conduct

It is our team’s desire that your transit experience be safe, reliable, convenient and efficient. To promote the safety and comfort of our riders; to facilitate the proper use of transit facilities and services; to protect transit facilities and employees and citizens; to assure the payment of fares and to ensure that Rock Region METRO vehicles and facilities are safe, welcoming and equally accessible to our riders, Rock Region METRO adopted a Code of Conduct and Transit Suspension Procedure in August 2014.

Service Changes

Rock Region METRO undergoes an annual process for making service changes to meet the mobility needs of our community. Changes are announced in advance and are usually implemented in autumn. Our team logs service requests from Pulaski County residents all year long via phone calls, emails, social media messages and in-person discussions. More formal listening sessions related to service enhancements take place in May, with public meetings for plans taking place in July. Follow our annual service enhancements webpage, Facebook page and Twitter page and/or sign up for our enewsletter (the signup is at the bottom of this page) to have a heads up on formal meeting dates, times and locations.